Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Visitors welcome at any time.
Free parking is available outside the home.
Henlow Court has a Review Score of 9.7 (9.654) out of 10, based on 13 reviews in the last 2 years. Over all time Henlow Court has 63 reviews.
Review from F O (Sister of Resident) published on 11 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Henlow Court
It's a pleasure to have your sister with us here at Henlow Court, and we're delighted with how quickly she's settled here. Please don't hesitate to ask if there is anything else we can do to support her, or your family.
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Review from Sally W (Daughter of Resident) published on 4 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Henlow Court
We love that your mum has settled in so well with us here at Henlow Court. Thank you for your kind words about our home, and for taking the time to write us a review - we do appreciate it. Do let us know if we can do anything else to support you or your mum.
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Review from Carol T (Daughter-in-law of Resident) published on 27 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from V C (Friend of Resident) published on 27 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Henlow Court
We appreciate your feedback, thank you, it will mean a lot to the team, who do work so hard. Thanks too for taking the time to write us a review.
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Review from P L (Resident) published on 28 May 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Henlow Court
Thank you for taking the time to submit a review of Henlow Court. Please do let us know if there is anything more we can do for you.
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Review from Giles C (Son of Resident) published on 28 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Henlow Court
Thank you for your kind words, and for taking the time to write us a review. It was an honour to care for your mother and we are so sorry for your loss. She will be greatly missed by the team here. Do let us know if there is anything more we can do for you.
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Review from I P (Resident) published on 16 January 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Henlow Court
Thank you for your feedback - we appreciate it. It's great to have you with us and we are glad you are happy at Henlow Court.
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Review from K E (Son of Resident) published on 15 January 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Henlow Court
Thank you for your feedback, and for taking the time to submit a review - we really appreciate it.
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Review from S H (Nephew of Resident) published on 10 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Henlow Court
That's great news! I will ensure the whole team at Henlow Court get to see your feedback, they will be very appreciative. We loved having your aunt stay with us and I'm so pleased to hear she enjoyed her time with us. She will be missed!
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Review from Jeffrey W (Son of Resident) published on 16 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Henlow Court
Thank you for your kind words about the team here at Henlow Court. I'm so glad your father is happy with us. If there is anything else we can do for him or for you, please just let us know.
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Review from Tom B (Son of Resident) published on 14 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Henlow Court
Thank you for writing us a review, and for your kind words - we appreciate you taking the time. I'm glad your mum is thriving with us. If there is anything more we can do for her, or for you, please just say the word.
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Review from M B (Daughter of Resident) published on 30 May 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Henlow Court
We appreciate your kind words, thank you. I'm glad your mum is settled and happy with us. Please do let us know if there is anything more we can do for you or for her.
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Review from S B (Son of Resident) published on 24 April 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Henlow Court
Thank you for submitting a review. The team does love to see the feedback so I'll be sure to share it with them.
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Review from I S (Brother of Resident) published on 14 February 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Freya Higgs, Marketing Administrator at Henlow Court
Thank you for leaving such a lovely review. I am happy to hear that you felt comforted by the level of care our team provided for your sister. I will pass this on to them.
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Review from J S (Mother of Resident) published on 14 February 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Freya Higgs, Marketing Administrator at Henlow Court
Thank you for taking the time to write such a lovely comment. I will pass this on to our team who will really appreciate your kind words.
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Review from Timothy W (Cousin of Resident) published on 26 January 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Freya Higgs, Marketing Administrator at Henlow Court
Thanks for taking the time to write such a detailed review. I am glad to hear your cousin is feeling comfortable in the home and you both felt welcome. I will pass on your comments to our team.
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Review from Judith A (Niece of Resident) published on 11 January 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Freya Higgs, Marketing Administrator at Henlow Court
Thank you for your kind comment. I will pass on your review to the team. So glad your aunt is happy in the home.
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Review from J F (Daughter of Resident) published on 29 November 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from R T (Resident) published on 29 November 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Janet B (Daughter of Resident) published on 28 November 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 9.7 (9.654) out of 10 for Henlow Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.654 for Henlow Court is calculated as follows: ( (105 Excellents x 5) + (43 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 153 Ratings = 4.654
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Henlow Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Mar 2023
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Catriona has been a registered nurse for 32 years. She has enjoyed a varied career having trained in Learning Disabilities, converting to General 22 years ago. Catriona has worked for The Orders of St John Care Trust for 14 years, firstly as a nurse, then 10 years as deputy before taking on the home manager post 1 year ago. Catriona is passionate about Henlow Court and is always promoting community involvement to enhance the service and the day to day lives of the residents.
Job Title: Acting Home Manager
Joined: 2010
Sarah has worked in the care sector since 2010 when she joined the Trust as a carer in Stow-on-the-Wold, and also in Jubilee Lodge in Bourton on the Water. She then moved to Cheltenham and transferred to Windsor Street in 2013, where she was promoted to Night Care Leader. In 2018, Sarah was seconded to The Lakes, and returned to Windsor Street as Head of Dementia Care. She became Deputy Manager, and has now been promoted to Acting Home Manager at Henlow Court since February 2025.
Sarah enjoys the challenge of ensuring our residents live their lives as if they were at home, with dignity and respect and fulfilling their wishes. She enjoys knowing that, as an individual, she is doing some good for others to live their life to the fullest. Meeting new people, different people on a day to day basis. She prides herself on her caring nature, experience and communication skills, and is always looking to go above and beyond to help and support our residents and her colleagues.
Sarah holds a Level 2 and 3 in Health and Social care, Level 3 in Dementia Care, Level 5 and has completed the Well Led certificate.
Out of work, Sarah has a cat, and a grandson who takes a lot of her time going on trips and other places that interest him. She also enjoys reading crime books.
