Henlow Court

Henlow Drive, Dursley GL11 4BE
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9.7 63 Reviews
  • Henlow Court, Dursley
Henlow Court offers dedicated, person-centred care to up to 40 residents in a convenient location, a short distance from the amenities and transport links of Dursley.

The specialist home environment has been designed specifically to enhance the quality of life of people living with dementia, and incorporates a number of features to promote reminiscence as therapy.

The home’s layout and decor have been chosen with your wellbeing and comfort in mind; cosy lounges are available to relax in, as is the secure, vibrant garden where you can take advantage of sunny days. Social activities take place daily for you to enjoy and if you’d like a little more privacy, your own spacious bed-sitting room offers a peaceful oasis.

Dedicated Activities Coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest. Typical daily activities might include:

-Arts and Crafts
-Coffee Morning
- Trips out with the Trust minibus
-Exercise and wellness activities, for example Seated Yoga, Zumba
-Board game competitions and quizzes
-Music therapy sessions
-Gardening
-Communal Church services

Henlow Court has strong community links and enjoys frequent communication from local people.

Freshly prepared, delicious dishes are carefully balanced by their talented chef and the kitchen team to get the best nutritional value and take account of any individual dietary requirements or preferences.

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Care Provided by Henlow Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cate Jones (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1997

Funding & Fees Guide for Henlow Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,355 – £1,500
    • Self-Funded Residential Dementia Care £1,500 – £1,610
    • Self-Funded Nursing Care £1,805 – £1,805
    • Self-Funded Nursing Dementia Care £1,805 – £1,805
    • RESPITE Self-Funded Residential Care £1,485 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £1,770
    • RESPITE Self-Funded Nursing Care £1,979 – £1,980
    • RESPITE Self-Funded Nursing Dementia Care £1,980 – £1,980

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Henlow Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Free parking is available outside the home.


Henlow Court Reviews (63)

Total of 63, showing 21-40
9.7

Henlow Court has a Review Score of 9.7 (9.654) out of 10, based on 13 reviews in the last 2 years. Over all time Henlow Court has 63 reviews.

Overall Experience

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  • 17
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Date Published

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Review from H O (Daughter-in-law of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manager very helpful and informative. Positive and capable manner. Staff helpful, caring towards residents.

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Review from C P (Son of Resident) published on 23 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Henlow Court for over a year now, over this period. We have seen a positive change in lots of ways like his mobility, his state of mind is much better also. The manager runs the care home very well and gives us lots of feedback regarding my father. Overall, it's a nice
safe place with plenty of positives and great staff who are willing to go the extra mile.

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Review from Anne B (Wife of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted for a week's respite. He is quite a difficult person to accommodate. However, the staff and management were brilliant and knew exactly how to deal with him. The kitchen chef went above and beyond trying to "tailor" meals to his taste, and I can't speak highly enough of his short
stay there. Thank you.

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Review from Jaquline H (Respite Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was in Henlow Court for a week and was very pleased. The staff are excellent all caring, very willing, quick to respond and cheerful. The little garden is a lovely oasis and the rabbit a good addition. I cannot comment on activities. There was a quiz, I think, during my stay which I chose not to join
in. The meals were reasonable one or two very good. I felt there was a lack of fruit, and fruit desserts. I learnt fruit was given if requested but only realised this when I saw it eaten,

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Review from Harrison A (Husband of Resident) published on 13 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Henlow Court appears to be professionally managed, all staff are kind and caring. My wife could not be in better hands.

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Review from I P (Wife of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Henlow Court only recently but he is so content and I am so happy with the care and attention given to him.

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Review from J P (Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend it.

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Review from Daphne B (Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been treated so well here and everyone is so kind and cheerful. I would recommend anyone to stay here.

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Review from P A (Wife of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Due to the situation at the time, I chose Henlow on recommendation and without viewing any nursing homes. After sorting out some understandable problems things have settled down and the care seems good. Management is always there for support and guidance and is very approachable.

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Review from J M (Daughter-in-law of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care Mum receives. She enjoys the food, homely atmosphere and the activities which are starting up again. We find the staff helpful, friendly and committed to the care and well-being of residents. Mum is thriving since she moved in, we see huge improvements in her mental
and physical health.

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Review from C M (Son of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with how Mum has settled in. She is enjoying the company and the food. The staff are very helpful and committed. Mum has enjoyed the activities and her mental and physical health has improved.

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Review from D P (Friend of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff appear to be clean and efficient. They are friendly. Visits at weekends are not possible by reason of Covid but are desired.

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Review from Darrel B (Friend of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first step into the home, you get a warm welcome from either the manager or reception or even both. All the staff are very talkative and very friendly. The home is kept nice and clean. I can be in there for a couple of hours and always see cleaners around. They have some lovely gardens with
an avery, a summer house and a pond. Before Covid, they went out on day trips to the pub for a meal. All in all, it is a very lovely and caring home.

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Review from Rebecca C (Daughter of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been brilliant during very trying times with Covid.
I feel my father is well cared for by committed staff.

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Review from P W (Son of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They've done great to keep out Covid-19 until recently.

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Review from R B (Son of Resident) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Father has been at Henlow Court for two weeks. The support from all the staff has been excellent. Very professional and understanding during a difficult time. Thank you so much.

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Review from Valerie M (Sister of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has only been in Henlow Court since October but I would like to thank the management and staff for their kindness, care and proficiency. Not only to my sister but to all the residents. My priority for my sister is knowing she is being well cared for and happy and in my opinion, she could not
be in a better place and I would not hesitate to recommend Henlow Court to anyone.

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Review from M H (Son of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has recently transferred from another care home, but she has settled in well. The staff could not have been more supportive and welcoming to see her through the transition from the care home.
She is encouraged to participate in day room activities. We are so pleased with the care and support given
to my mother. Thank you.

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Review from Clifford F (Brother of Resident) published on 26 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has moved to Henlow recently. I have to say; what an incredible place. In my view, the overall standard here is absolutely amazing. The manager and all the staff here are very committed to providing what can only be described as a very comfortable, homely, friendly, caring, safe, place for
the residents to live. The attention to detail here is second to none. The lengths these people go to for all the residents just shows through the whole of the staff that this is not just another job - THEY CARE, are a perfect team, and go above and beyond to make sure the residents are happy. With this situation, it is indeed a very difficult time and your ultimate aim is to find the place that you are confident will provide them with their every need. Well, I am 100% satisfied with Henlow Court. Indeed, if in the future I need help all I can hope is Henlow has a space. This is without doubt an amazing place.
Well done staff you are all stars. Thank you Henlow and all staff.

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Review from Amanda W (Wife of Resident) published on 23 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband really enjoyed his stay at Henlow Court. The staff were friendly and caring. He particularly enjoyed the food which he said was wonderful.

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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Henlow Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Henlow Court is calculated as follows: ( (105 Excellents x 5) + (43 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 153 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Henlow Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Top 20 Large Care Home Groups 2024

Recipient: The Orders of St John Care Trust

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: The Orders of St John Care Trust

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2021

Recipient: The Orders of St John Care Trust

Date: Wednesday 30 Jun 2021 More details

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Meet the Team (2)

Cate

Cate Jones

Job Title: Home Manager

Catriona has been a registered nurse for 32 years. She has enjoyed a varied career having trained in Learning Disabilities, converting to General 22 years ago. Catriona has worked for The Orders of St John Care Trust for 14 years, firstly as a nurse, then 10 years as deputy before taking on the home manager post 1 year ago. Catriona is passionate about Henlow Court and is always promoting community involvement to enhance the service and the day to day lives of the residents.


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Sarah House

Job Title: Acting Home Manager

Joined: 2010

Sarah has worked in the care sector since 2010 when she joined the Trust as a carer in Stow-on-the-Wold, and also in Jubilee Lodge in Bourton on the Water. She then moved to Cheltenham and transferred to Windsor Street in 2013, where she was promoted to Night Care Leader. In 2018, Sarah was seconded to The Lakes, and returned to Windsor Street as Head of Dementia Care. She became Deputy Manager, and has now been promoted to Acting Home Manager at Henlow Court since February 2025.


Sarah enjoys the challenge of ensuring our residents live their lives as if they were at home, with dignity and respect and fulfilling their wishes. She enjoys knowing that, as an individual, she is doing some good for others to live their life to the fullest. Meeting new people, different people on a day to day basis. She prides herself on her caring nature, experience and communication skills, and is always looking to go above and beyond to help and support our residents and her colleagues.


Sarah holds a Level 2 and 3 in Health and Social care, Level 3 in Dementia Care, Level 5 and has completed the Well Led certificate.


Out of work, Sarah has a cat, and a grandson who takes a lot of her time going on trips and other places that interest him. She also enjoys reading crime books.