Henlow Court

Henlow Drive, Dursley GL11 4BE
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9.7 63 Reviews
  • Henlow Court, Dursley
Henlow Court offers dedicated, person-centred care to up to 40 residents in a convenient location, a short distance from the amenities and transport links of Dursley.

The specialist home environment has been designed specifically to enhance the quality of life of people living with dementia, and incorporates a number of features to promote reminiscence as therapy.

The home’s layout and decor have been chosen with your wellbeing and comfort in mind; cosy lounges are available to relax in, as is the secure, vibrant garden where you can take advantage of sunny days. Social activities take place daily for you to enjoy and if you’d like a little more privacy, your own spacious bed-sitting room offers a peaceful oasis.

Dedicated Activities Coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest. Typical daily activities might include:

-Arts and Crafts
-Coffee Morning
- Trips out with the Trust minibus
-Exercise and wellness activities, for example Seated Yoga, Zumba
-Board game competitions and quizzes
-Music therapy sessions
-Gardening
-Communal Church services

Henlow Court has strong community links and enjoys frequent communication from local people.

Freshly prepared, delicious dishes are carefully balanced by their talented chef and the kitchen team to get the best nutritional value and take account of any individual dietary requirements or preferences.

Show Henlow Court on the Map

Care Provided by Henlow Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cate Jones (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1997

Funding & Fees Guide for Henlow Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,355 – £1,500
    • Self-Funded Residential Dementia Care £1,500 – £1,610
    • Self-Funded Nursing Care £1,805 – £1,805
    • Self-Funded Nursing Dementia Care £1,805 – £1,805
    • RESPITE Self-Funded Residential Care £1,485 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £1,770
    • RESPITE Self-Funded Nursing Care £1,979 – £1,980
    • RESPITE Self-Funded Nursing Dementia Care £1,980 – £1,980

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Henlow Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Free parking is available outside the home.


Henlow Court Reviews (63)

Total of 63, showing 41-60
9.7

Henlow Court has a Review Score of 9.7 (9.654) out of 10, based on 13 reviews in the last 2 years. Over all time Henlow Court has 63 reviews.

Overall Experience

  • 45
  • 17
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Date Published

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Review from P M (Relative of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother in Law became a resident for end of life care and has settled in extremely well, in fact, gaining a new higher energy level. The staff have been extremely kind and helpful in her transition from her own home to Henlow Court.

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Review from P E (Son of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Henlow aged 93 having been independent until then. She was a bit scared and thought she would have to "join in" and eat communally. The staff at Henlow listened to what we said, made her feel at home and she has greatly improved whilst under their care. She came in a wheelchair and now
she is taking off by herself with a walking frame!

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Review from Harry I (Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before moving to Henlow Court, I lived in a single storey barn conversion. I have lung disease M.S. and malignant cancer with very little mobility and unable to do anything for myself. It was as if I had outlived my usefulness. Since coming to Henlow Court its as if I have a new lease of life. All the
staff are so helpful and caring. I now have an electric wheelchair, once they have put me on it I can get around the home and socialise with other residents and join in the many activities they organise. They take residents out locally to places of interest. Also, many groups come in. There is a restful secret garden with fish and an Avery and a veg patch for residents. I can now play Scrabble, dominoes and Mah Jong and the card game frustration. To sum up, you could not wish for better care.

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Review from Ann B (Niece of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although this home isn't terribly smart and sparkling clean all the time, the people who work here are amazingly wonderful - much more important than how smart it looks. Everyone is so kind, respectful, genuine and caring. My family are very grateful to them all.

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Review from M S (Cousin of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin is very happy and comfortable at Henlow where she has lived for 2 years. The staff and management are very kind and professional, and the food is generally good. We are extremely happy with the overall standards provided.

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Review from Judith A (Wife of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was at Henlow Court for palliative care owing to a very aggressive brain tumour. I cannot stress how well he was looked after by all the staff, they were marvellous and treated him with extreme care and dignity, they could not do enough for him.
It was most definitely the best care home
in the area. Many of his visitors were impressed and stated if it came to it, this is where they would want to be. My husband passed away mid-August.

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Review from Jennifer K (Friend of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting and volunteering for many years and always find the atmosphere warm and welcoming.
Attention to detail and diligent housekeeping where the large sitting rooms are tastefully decorated to reflect choices of an older generation.
Plenty of activities, outings and entertainment on
offer include visitors and volunteers.
Occasional upsets are swiftly dealt with.
If I ever need care I hope there will be a space for me!

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Review from J A (Daughter of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Henlow Court enough. The care my mother received was exceptional. The staff were very caring and helpful at all times, and all tasks were completed with the dignity of my mother respected. It was always clean and fresh and the food was freshly cooked and of good quality. Nothing was
too much trouble for the kitchen staff. If my father needed a care home placement I would like him to be in this home.

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Review from Angela C (Daughter-in-law of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Henlow since early December after a fall at home.
She has been very happy at Henlow, filling her time with the many activities that are available and also the many things that are on offer.
We can see that she is being very well cared for in a very loving way.
Staff are
always happy and we have found them all very friendly. There is always lots of fun in everything that goes on. It puts our minds at ease to know that all her needs are being looked after.

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Review from David C (Son of Resident) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mother moved into Henlow Court just before Christmas 2016 and because of the wonderful care and attention shown by all the staff, settled in very quickly. She has joined in all the activities and outings and has nothing but praise for everyone there and she loves the food.
We are happy
to visit my mother as often as possible and she has other friends that visit her frequently.
We literally cannot fault Henlow Court in any way. The facilities, activities and level of care are second to none.
If mum's room was a little larger, it would be perfect.

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Review from G C (Son of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I simply struggle to find adequate words to say how pleased I am with the care my mother receives here, it is exemplary.
The staff are kind and thoughtful. They not only look after my mother but myself and family when we visit. We all feel cared for.

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Review from Margaret C (Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I've lived in Henlow Court, I've had excellent treatment and I would recommend it to all my friends.

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Review from Ray S (Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of this home was good, on arrival I was met by friendly staff.
The experience was about me and not them, it did not matter that I was here for respite and not permanent residency.
I will be happy to recommend Henlow Court to others.

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Review from Jane L (Daughter of Resident) published on 3 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has recently gone into Henlow Court Dursley. He looks so well since being in there, always clean and happy. The care staff, every one of them we have met has been friendly, caring, helpful and pleasant and go beyond. They are amazing. The food is fantastic there and the place is always clean.
It has been a very stressful time having to get Dad into care but Henlow and its staff have made it so welcoming and wonderful. We feel settled as Dad is happy. Thank you all the staff.

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Review from Veronica H (Friend of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my elderly friend for over a year and noticed that their meals are home cooked and look tasty. The guests have a variety of activities and enjoy going out in the minibus to local garden retail outlets. They also have local entertainers visiting and those in wheelchairs get a walk
into the garden. The carers are very friendly and mostly local so can relate to the guests memories to events they know, historical and up to date. The only concern I have noticed with my friend at Henlow Court is that she has a kermode table with wheels and a travellator for travelling to the loo but there is no space for visitors to sit apart from the bed.

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Review from Anthea A (Daughter of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and welcoming to visitors and very caring towards residents.
The home is well run and has a nice environment.
Overall, I am very pleased I chose this home for my mother.

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Review from Derek B (Husband of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision for my wife to go into full-time care was not an easy one, however, in August 2016 it was agreed she should go into Henlow Court. Since being there she has received excellent care. The staff are well trained and competent and always empathetic to her needs. The manager is always ready to
discuss concerns that the family might have and take action should this be necessary.
The food is good and many activities take place. I live locally and visit often, so I get a realistic view of what happens throughout the days. Overall excellent.

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Review from Suzanne B (Daughter of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The welcoming atmosphere and friendly staff make visiting a pleasure. The care my mother has received and the manner in which the staff assist her has been exemplary, ensuring she remains dignified. Questions are answered fully and without me feeling rushed, and offers of support are always given.
I
know that mum is safe and well looked after. I would definitely recommend Henlow Court.

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Review from Tony N (Son of Resident) published on 22 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother was a resident at Henlow Court Dursley and we as a family cannot praise the level of care enough. Lovely warm and comfortable rooms, great food, very clean and tidy and very kind staff who cannot do enough to help. Sadly Mothers stay was all to brief but we thoroughly recommend Henlow
to anyone who has to find care for elderly relatives.

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Review from Paula L (Daughter of Resident) published on 21 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to take this opportunity to echo my sisters sentiments regarding the care mum received whilst in Henlow Court during the last few months of her life. I regularly traveled up to see her from Southampton and was always met with a welcome cup of tea and smile. Mum spoke fondly of the
staff who cared for her and was enthusiastic about the events taking place regularly at the home. It makes things easier to bare knowing that during her last few months she was cared and looked after so well. And I left happy each time in the knowledge mum was ok. Thank you all so much it meant a lot.

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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Henlow Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Henlow Court is calculated as follows: ( (105 Excellents x 5) + (43 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 153 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Henlow Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Top 20 Large Care Home Groups 2024

Recipient: The Orders of St John Care Trust

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: The Orders of St John Care Trust

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2021

Recipient: The Orders of St John Care Trust

Date: Wednesday 30 Jun 2021 More details

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Meet the Team (2)

Cate

Cate Jones

Job Title: Home Manager

Catriona has been a registered nurse for 32 years. She has enjoyed a varied career having trained in Learning Disabilities, converting to General 22 years ago. Catriona has worked for The Orders of St John Care Trust for 14 years, firstly as a nurse, then 10 years as deputy before taking on the home manager post 1 year ago. Catriona is passionate about Henlow Court and is always promoting community involvement to enhance the service and the day to day lives of the residents.


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Sarah House

Job Title: Acting Home Manager

Joined: 2010

Sarah has worked in the care sector since 2010 when she joined the Trust as a carer in Stow-on-the-Wold, and also in Jubilee Lodge in Bourton on the Water. She then moved to Cheltenham and transferred to Windsor Street in 2013, where she was promoted to Night Care Leader. In 2018, Sarah was seconded to The Lakes, and returned to Windsor Street as Head of Dementia Care. She became Deputy Manager, and has now been promoted to Acting Home Manager at Henlow Court since February 2025.


Sarah enjoys the challenge of ensuring our residents live their lives as if they were at home, with dignity and respect and fulfilling their wishes. She enjoys knowing that, as an individual, she is doing some good for others to live their life to the fullest. Meeting new people, different people on a day to day basis. She prides herself on her caring nature, experience and communication skills, and is always looking to go above and beyond to help and support our residents and her colleagues.


Sarah holds a Level 2 and 3 in Health and Social care, Level 3 in Dementia Care, Level 5 and has completed the Well Led certificate.


Out of work, Sarah has a cat, and a grandson who takes a lot of her time going on trips and other places that interest him. She also enjoys reading crime books.