Feel free to visit at any time, it is home and community for the residents, open 24 hours a day 7 days a week. You will need to ring the door bell as The Hollies is locked up safe and secure at night. Please remember to sign the visitor book when you arrive and leave.
Plenty of parking and reserved space for visitors and disabled guests.
The Hollies Care Centre has a Review Score of 9.8 (9.807) out of 10, based on 28 reviews in the last 2 years. Over all time The Hollies Care Centre has 116 reviews.
Review from S A (Daughter of Resident) published on 28 January 2025
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Reply from Sadie Lynn, Administrator at The Hollies Care Centre
Thank you so much for such a lovely review. We are thoroughly enjoying having your mum with us. She is a strong character who often makes me laugh and is a very well liked resident in the home. We are only too happy to hear that she is enjoying her time with us.
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Review from Robert B (Mother of Resident) published on 15 January 2025
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Reply from Chloe Ebbs, Admissions co-ordinator at The Hollies Care Centre
Thank you for your lovely comments and the Christmas/New Year period was such a special ending to 2024! We are happy that you were satisfied with what was provided and we hope to continue to serve a joyful experience in 2025.
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Review from Suzanne P (Daughter of Resident) published on 4 December 2024
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Reply from Sadie Lynn, -Administrator at The Hollies Care Centre
Thank you so much for your lovely words about The Hollies. It really was an honour to have your mum here with us during those last few weeks and I know that the staff will appreciate your kind words.
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Review from Rob P (Son of Resident) published on 20 June 2024
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Reply from Chloe Ebbs, Administrator at The Hollies Care Centre
Thank you so much for such a wonderful review. It really was an honour to have been able to support your mother during her time with us. I know many members of staff miss her and will remember her fondly. We are always striving to ensure that our residents receive the best care possible so it is encouraging that our hard work hasn't gone unnoticed. I will be sure to pass your kind comments on to our staff.
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Review from Diana Y (Respite Resident) published on 7 June 2024
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Reply from Chloe Ebbs, Administrator at The Hollies Care Centre
Thank you for such a lovely review. We are so pleased to hear that you had such a positive experience with us here at The Hollies. We work very hard to ensure that all of our residents receive the best possible care. We wish you all the best as you continue with your recovery and we hope that you will give us a call should we be able to help in the future.
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Review from Donald S (Husband of Resident) assisted by family/friend published on 7 June 2024
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Reply from Chloe Ebbs, Administrator at The Hollies Care Centre
Thank you for your review. We are so pleased that we were able to help your wife and family at what was a difficult time for you all. I will pass your kind words on to our staff.
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Review from G M (Son of Resident) published on 23 May 2024
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Reply from Chloe Ebbs, Administrator at The Hollies Care Centre
Thank you for your review. It was a pleasure to care for your mother in the last few months of her life. She was a lovely woman and is missed here at The Hollies.
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Review from J M (Respite Resident) published on 23 May 2024
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Reply from Chloe Ebbs, Administrator at The Hollies Care Centre
Thank you so much for your lovely review. I will pass on your kind comments on to our staff. It was a joy to have you here with us while you recovered from your operation. We hope that you are settling well at home after your stay with us and wish you all the best for the future.
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Review from Sharon C (Daughter of Resident) published on 22 May 2024
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Reply from Sadie Lynn, -Administrator at The Hollies Care Centre
Thank you for your wonderful review. I will pass your comments on to our staff. It was an honour to have been able to care for your dad in those last months and get to know you all as a family.
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Review from Clare A (Daughter of Resident) published on 17 May 2024
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Reply from Chloe Ebbs, Admissions Co-ordinator at The Hollies Care Centre
Thank you for your review and I have passed this on to our staff as your kind comments have touched all of our hearts. Your mother is missed dearly by all departments of The Hollies. She made such a huge positive impression on us all and we are pleased to know that she was happy with the standards of care we provided. We are also satisfied to know that the treatment you received made you feel supported and comfortable with having The Hollies look after her. We hope you are doing well and once again, thank you for the lovely comments.
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Review from Jesse C (Son of Resident) published on 17 May 2024
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Reply from Chloe Ebbs, Admissions co-ordinator at The Hollies Care Centre
Thank you for your review regarding your mother's admission. We are happy that your mother has settled very well and we are pleased to be able to look after her. The staff are enjoying getting to know her and we look forward to continue this.
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Review from S S (Daughter of Resident) published on 15 March 2024
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Reply from Sadie Lynn, -Administrator at The Hollies Care Centre
Thank you so much for your review. We so enjoyed having your parents here with us at The Hollies and it was a real privilege to get to know them both. I will pass on your lovely kind words to our staff.
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Review from S M (Friend of Resident) published on 26 January 2024
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Reply from Sadie Lynn, Administrator at The Hollies Care Centre
I am sorry that you have these thoughts about The Hollies. I am not aware of any complaints of this nature being made. We have always had close contact with this resident's immediate family and Next Of Kin and have had great thanks and appreciation for the care received.
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Review from Nicola V (Daughter of Resident) published on 24 January 2024
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Reply from Chloe Ebbs, Administrator at The Hollies Care Centre
Thank you for your lovely review. It was such a pleasure to have your dad with us at The Hollies and to have the opportunity to care for him. He was such a gentleman and often brought a smile to the faces of our staff. I will pass on your kind remarks. I know that we are going to remember your dad fondly and he is missed.
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Review from G C (Wife of Resident) published on 15 November 2023
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Reply from Sadie Lynn, -Administrator at The Hollies Care Centre
Thank you for your review and lovely comments. We pride ourselves on providing excellent care to our residents and we are so pleased that our hard work is not going unnoticed.
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Review from R H (Son of Resident) published on 8 November 2023
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Reply from Sadie Lynn, -Administrator at The Hollies Care Centre
Thank you for your review. We always strive to fulfil the needs of our residents to the best of our ability and we are so pleased that we were able to give your father an enjoyable stay whilst he was with us.
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Review from L P (Son of Resident) published on 6 November 2023
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Reply from Sadie Lynn, -Administrator at The Hollies Care Centre
Thank you for such a lovely review. It really was a honour to have your father with us at that time of his life. I will pass your kind comments on to our staff.
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Review from J H (Daughter of Resident) published on 25 August 2023
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Reply from Sadie Lynn, Administrator at The Hollies Care Centre
Thank you for your kind words in your review, and I am happy to read that your experience every time you visit is enjoyable. We appreciate your kind words and continue to improve and increase our services for it to be the best it can be!
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Review from Freya A (Daughter of Resident) published on 21 August 2023
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Reply from Sadie Lynn, Administrator at The Hollies Care Centre
Thank you so much for such a lovely review of our home and our staff. It really was an honour to have been able to care for your mother at that time in her life. Your mum is still missed by many of us here as are you and the rest of the family and we will continue to cherish the memories that we all made together.
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Review from M T (Wife of Resident) published on 31 July 2023
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Reply from Sadie Lynn, Administrator at The Hollies Care Centre
Thank you for your review and lovely words about our staff.
It was a pleasure to have your husband here with us at The Hollies.
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The Review Score of 9.8 (9.807) out of 10 for The Hollies Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.807 for The Hollies Care Centre is calculated as follows: ( (275 Excellents x 5) + (48 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 331 Ratings = 4.807
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Hollies Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Sep 2017
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 19 Feb 2025
We have a number of beautiful ensuite bedrooms and luxury spacious suites available for nursing, dementia and respite care. We are welcoming new residents with the reassurances of comprehensive measures to ensure the health and safety of all. Our in-house hygiene standard and infection prevention measures are rigorous.
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Job Title: Managing Director
Jonathan has over 20 years of experience in managing care homes. He built The Hollies in 2006 and has gone on to create a full service care home that embraces personalised care. He has worked hard to build a truly supportive community not only within the Hollies but also within the local community. His tacit understanding of the residents means there are new initiatives on the go all the time and the facilities and amenities on site are state-of-the-art; these include the new Holly Oak purpose built dementia home.
Job Title: Registered Manager
Jo has more than 40 years’ experience as a qualified nurse and is Registered Manager at the Hollies. She specialised in acute care/ elderly care and is very involved in all aspects of care. She also ensures excellent communication between residents and families.
Job Title: Commercial Director
Kaye is a Commercial Director specialising in procurement of all goods and services throughout the supply chain and has an excellent demonstrable track record in her field of expertise. She is MBA and MCIPS qualified with over 35 years experience in all aspects of supply chain and procurement with major international blue-chip organisations and public sector bodies (Including NHS Healthcare and central government & MOD contracts).
Job Title: Head of Clinical Care
Lindy has been involved in elderly care from a very young age when her mother owned and managed a small residential home. After qualifying as a nurse, she worked in critical care and completed further studies in care for those living with dementia. She started at the Hollies as a registered nurse progressing on to Head of Clinical Care.
Job Title: Head of Clinical Care - Nights
Diniwe has 38 years of nursing experience specializing in adults, midwifery and psycho-social counselling. She has a great passion for end of life care and enjoys meeting the needs of the elderly and the care team.