Review from A K (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at The Hollies Care Centre for just over a year. The standard of care, quality of food and extensive range of activities have been of a consistently excellent standard. The staff are polite, approachable and always willing to help in any way they can.
Thank you for everything

you do to make my mother's time with you a happy, relaxed and friendly experience.

Reply from Sadie Lynn, -Administrator at The Hollies Care Centre

Thank you for your review and kind words which I will be sure to pass on to our staff. We work hard as a team to ensure that we are meeting the needs of all of our residents and its wonderful to hear that your mother is so happy here with us.

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Review from Francis T (Respite Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience

An excellent party was organised on Coronation day, the food was brilliant but above all the old wine flowed in abundance, which I found suited me very well! Thank you for a lovely day.

Reply from Sadie Lynn, Administrator at The Hollies Care Centre

Thank you for your review! It was such a lovely day for everyone and we are just so pleased to hear that you enjoyed yourself!

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Review from June H (Partner of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience

I cannot express too highly the care that my partner has received since moving to The Hollies Care Home. Deciding to move a loved one into care is a heartbreaking decision. However, not only have all the staff treated him with love but have also supported me, for which I am so grateful. He is content,

what more can I say?

Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you for your review and your lovely comments about The Hollies. We acknowledge that moving into a care home can be daunting for both the resident and the family member and we aim to support everyone with their decision. I will pass on the positive comments to the staff and we appreciate your review. He is a lovely gentleman and we are grateful to look after him.

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Review from D C (Power of Attorney of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience

Our friend has been a resident at The Hollies Care Centre for over a year now and during that time I have been very impressed with the level of care and facilities available to residents. The staff are excellent and genuinely strive to ensure that residents are happy and healthy. The range of activities

is amazing and our friend has had the opportunity to enjoy many new adventures and experiences. The recent Coronation party for residents, their families and friends was outstanding.
This is an exceptionally good care home that feels like a home.

Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you for your review and the kind words given regarding The Hollies. We will ensure to pass on the positive comments relating to our staff. We take pride in providing high-quality care and a good range of activities to ensure residents enjoy themselves. We are pleased to read about the success of our coronation party and we hope to host more successful events for our residents in the future.

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Review from V S (Wife of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience

A comfortable and warm home with a lovely atmosphere. Caring and helpful staff. The rooms are very well-appointed. My husband is well looked after and the staff have put in a lot of effort to help him settle in. He is now enjoying some of the varied activities - especially the barn owl visiting!

Reply from Sadie Lynn, Administrator at The Hollies Care Centre

We are so pleased that your husband has joined us here at The Hollies Care Centre and has settled in well. It's been lovely to see him joining in with activities and enjoying himself. We appreciate your kind words about our home and our staff and continue to improve and increase our services for it to be the best it can be!

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Review from Helen H (Daughter of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience

The rooms are nicer than average, the food is very good and there are lots and lots of activities going on all week. Mum comments on the lack of staff/lack of consistency at times but in my opinion, this is normal in care homes at the moment and better than some/no worse than most. Laundry is an issue

with items getting lost, but again that's standard. What was exceptional was the support we all got when my dad died, truly amazing, from beginning to end, we felt part of a larger family and we will always be grateful for that.

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Review from M W (Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience

In August 2022, my husband and I became residents. My husband's room was small but compact. My room was much larger, which enabled us to spend time together and have our meals at the table. Sadly, my husband's condition became worse and he passed away in October 2022. It was a very distressing time

but an understanding carer would sit with me, talk and give me a hug. I was able to have a carer at the funeral. I am now beginning to move forward and meet other residents and join in the every day activities. I have a television and telephone in my room, a professional hairdresser and chiropodist are available. My laundry is done and my room is cleaned. I am truly well taken care of by all the day and night staff.

Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

We are so pleased that you are settled, since the sad loss of your husband, and we will continue to support you, as his memory will be never lost.

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Review from Mark P (Friend of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience

Since my friend and her sister moved into The Hollies Care Centre, the office staff, nurses and carers have all been fantastic. My friends are safe, secure and so well looked after, so much better than being at home on their own. The facilities, care, activities etc are superb and everyone is so lovely

and nothing is too much trouble. At both 86 years old, it's a shame my friends didn't move here a few years ago. It's fantastic.

Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you for your lovely kind words. Your friends are much thought of and much of The Hollies family, as are you.

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Review from Deborah L (Daughter of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience

My mother passed away at Holly Oak Care Centre after living at The Hollies for over four years. Her increasingly challenging Alzheimers was managed with expert care and regular access to a doctor for medication adjustment.
The staff have always shown consideration and respect towards my mother, taking

time to find out her interests and engaging her in activities she enjoyed. There is laughter and music and a very positive atmosphere around the residents and our family are very appreciative of the individual care that was given by the staff.
I have recommended The Hollies and Holly Oak to friends.

Reply from Lara Moir, Admission Co-ordinator at The Hollies Care Centre

Thank you for your lovely review! I think I can speak for all the staff at The Hollies and Holly Oak when I say that your mum was such a joy and a soul that is truly missed. We would like to extend our condolences from all the staff at Holly Oak and The Hollies. We hope that you and your family are doing alright, if you ever need a chat please feel free to pop in anytime!

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Review from Carolyn W (Day Care) published on 30 June 2022
Submitted via Website • Report

Overall Experience

Mum's Dementia, and resistance to change has meant it has been very hard to get any sort of respite. The Hollies Day Care once a week has been amazing. It has been very emotional but I have felt cared for as well as Mum. She has settled well because of their care and expertise in dementia. We don't

know how fast things will progress with Mum but have the confidence to have the Hollies in ours, and Mum's life.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for your review! We absolutely love having your mother with us at the Hollies and we are so pleased that she has settled whilst joining our community once a week. She is a lovely and kind person and we always look forward to spending some time with her!

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Review from M P (Sister of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience

She visited the home after reviewing many others and was immediately impressed and asked when could she move in. This was arranged very quickly; the move was carefully managed, and she settled in very well. Having been here for several years, I am happy to say our visits, all through Covid restrictions,

have been well catered for and enjoyable.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for your kind words in your review and I am happy to read that your experience every time you visit is enjoyable. We appreciate your kind words and continue to improve and increase our services for it to be the best it can be!

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Review from R T (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience

We had the most fabulous four-day celebration in Mum's nursing home. The time and effort put in by all the staff were superb. There was so much going on for the residents and all their families. Great care was taken by all staff, making sure everyone had a good time. On the family afternoon, there was

so much to do for all ages. It was lovely to see so many happy residents.

Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

I would just like to thank you for your kind and lovely words relating to our Jubilee party. We were so thrilled to be able to hold this event for our residents and their families. We hope to continue to hold events in the future and we felt that this went extremely well!

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Review from Sally B (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience

The Hollies Care Centre put on the most marvellous Jubilee celebrations to which friends and relatives were invited. There was an ABBA tribute band, singers with a ukulele band, line dancing, hog roast, cupcakes, bunting, a barbeque and much much more. It was a very joyful time and I commend all the

kind staff at The Hollies for their superb effort, which everyone enjoyed and appreciated very much.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

I would just like to thank you for your kind and lovely words relating to our Jubilee party. We were so thrilled to be able to hold this event for our residents and their families. We hope to continue to hold events in the future and we felt that this went extremely well!

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Review from D H (Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience

The staff are always cheerful and helpful. Room more than just comfortable. Altogether all rooms are excellent.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for your review, we were so happy to have your company! You are also welcome back to visit or stay with us. We wish you the best for the future and we hope to meet you again.

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Review from Liz W (Daughter of Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience

My mother stayed at The Hollies for two weeks to help her recovery. She found the stay very beneficial as convalescence and was comfortable in her lovely room. The staff were friendly and caring and she enjoyed the food and some social activities. She normally lives independently and it was a great

help for her to be so well looked after.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for your review regarding your mother's respite stay. We are so happy that she was able to recover exceptionally well and that she was happy with her room. We really enjoyed looking after your mother and we do hope to see her again in the future.

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Review from M P (Resident) assisted by family/friend published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience

The Hollies is very comfortable and the staff are caring and friendly. There are activities twice a day and frequent trips out in the minibus. After the change in night staff at 7pm, the place is very quiet and often lonely. There are no evening activities (perhaps twice a week?). Overall, very good

although, there have been some issues with laundry.

Reply from Chloe Ebbs, Administrator - Admissions Co-Ordinator at The Hollies Care Centre

Thank you for the review regarding your current experience at the Hollies. We love to read about how caring and friendly our staff are; we do have an amazing team! We know how fond you are of our day trips out and the activities so it is great that you are still enjoying these. Unfortunately, in the past, we didn’t have many requests for evening activities but after you requested this, we thought it was a great idea! We have started doing evening activities, for example, movie nights, but we do also have arts and crafts, puzzles and other smaller activities to do in your own time. We would like to thank you for your review and we will be looking into more sociable evening activities to keep everyone occupied. We do understand that there was a laundry issue when you first came to the Hollies and we apologise for the inconvenience of this. We are happy that the issue was resolved almost immediately and that the issue has not occurred again.

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Review from K P (Respite Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience

Was in The Hollies care home for two weeks respite care following discharge from hospital with a fractured pelvis as a result of a fall. Although expensive, the care I received during my stay was quite good and my injury/state of health noticeably improved during my stay. The ambience in The Hollies

was quite relaxed and comfortable. My main criticism was that food was only barely warm, when served.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for your review regarding your respite stay at The Hollies. We are happy to read that your stay was successful with an improvement in your wellbeing. We aim to give a relaxing environment to ensure all residents enjoy their short breaks. We are sorry to read that you experienced dissatisfaction with the food temperature. All feedback, both positive and negative, is highly valued and greatly appreciated. It is a great pity that I wasn’t aware of the food issue during your stay so that I had the opportunity of investigating/rectifying the problem. Should we have the honour of your company at the Hollies again, we will ensure that hospitality takes your experience into consideration and the food will be served at the perfect temperature and your overall experience is amazing. We hope to see you in the future.

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Review from Jennifer F (Wife of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience

What a lovely home the Hollies is! My husband was only there a few hours before he passed but the staff were lovely on our visit. And a big shout out to the manager - she could not have done more for us A wonderful send off for my husband, thank you so much to the manager and team.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for your review regarding your husband. We are very happy to read that you were satisfied with the team and we will pass on the kind message on. Our manager thanks you for your lovely comment and she empathises with your situation. We hope you are doing well and we are always here for a chat.

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Review from A L (Daughter of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience

The Hollies provided a welcoming atmosphere and an exceptional standard of care, with a good ratio of staff to residents and very friendly, caring staff at all levels. I felt that Mum was in safe hands and that she was able to benefit considerably from her 2-week respite stay. Her stay was a great success

from her point of view also, in particular the range of activities on offer, interaction with other residents and the individual attention that she received. We will have no hesitation in arranging further respite stays.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for writing us a review regarding your mother's respite stay with us. She was a delight to look after and we hope to see her again in the future. We are very grateful for your kind words about our home and we are happy to read that we have met our own expectations with what we provide. Our Activity Co-Ordinator's take an exceptional amount of time to ensure our residents enjoy their stay with us whether it is permanently or for short term and to remain involved in all preferred activities. Once again, thank you!

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Review from Jill G (Daughter of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience

I cannot fault the care and respect my mum received at The Hollies. Her room was always immaculate and staff knew how much music and song helped, so there was always an effort to include those activities. A couple of things got lost in translation but nothing serious. I'm very happy with the experience.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for writing a review. The home appreciates your kind words about the service we provide and we are happy to be able to have ticked the right boxes for your mother. She was such a gentle and caring soul who never failed to make anyone smile or sing! We will always remember her voice and she will be missed in all activities. We wish you the best.

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The Hollies Care Centre

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