Review from Jill F (Daughter of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience

My mum went to the Hollies for eight days of emergency respite care. She was warmly welcomed and really appreciated the personal touches. For example, the attention to detail regarding her care needs, the lovely bouquet of flowers in her room and the visit from the chef to chat about her dietary likes

and dislikes. It was a pleasant experience for her and we would thoroughly recommend it. I had peace of mind that my mother was being well cared for.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for your review, we really appreciate your kind words regarding the Hollies Care Centre and we are happy to read that your mother was satisfied with the services provided. We want to help as many people as we can, especially with emergency situations so I am glad you were happy with this and that your mother was content here. We hope you are both doing well and we will always welcome you both back with open arms!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Daughter of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience

I cannot fault the care and kindness that the staff showed towards my father and towards my sister and myself, especially during Dad's last few days.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for your review and we appreciate your opinion about the Hollies Care Centre. As I have previously said, all departments are so grateful to have been given the privilege of looking after your father and we will be forever missing his gentle and kind soul. He really was a special character in every staff's heart and we will miss his cheerful conversations and the daily greetings. We hope that you are alright and we are always here just for a chat.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine C (Daughter of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience

My father resided at The Hollies for nearly two years and was extremely happy there. His care was not only very professional but everyone from housekeeping to the manager was so patient, kind and cheerful. They were also extremely helpful and kind, particularly at the end, to my sister and I. They kept

the home covid free and we were able to enjoy pod visits. I have no hesitation in recommending them.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for your review! First of all, everyone in the home (from management to all departments) would like to thank you for your kind words about the Hollies. The experience of looking after your father was honorable and everyone working here will say how much he is sorely missed. We miss the greetings in the mornings and laughable moments and memories he shared with us. We tried our hardest throughout the pandemic to keep safe and free. We really are here if you ever need a chat and we hope you remain safe and well. Jo and the team will forever remember his kind soul.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison R (Daughter of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience

Mum stayed at The Hollies for just under three weeks for respite care, having heard that it was a good place to go. Her overriding impression was of the excellence of all the staff - their kindness, friendliness, capabilities and professionalism. She felt well cared for and safe, with a very good ratio

of staff to residents. The quality and choice of food was excellent. Mum had a very nice large room with an ensuite wetroom and a comfortable bed. Although there was a large window, the room had no outlook which could be a little claustrophobic but she made sure she got out and made good use of the communal room (although this was unfortunately closed for a few days during her stay for maintenance work). I felt entirely confident that she was safe and being well looked after. She felt well cared for, well fed and well rested - exactly how respite care should be.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for your lovely review. We are very happy to read that your mother's impression of the Hollies was marvellous! She was absolutely lovely to look after and we were very happy to see her enjoying the activities we had throughout her stay. Our hospitality are very proud of the food they produce so we are delighted to hear that the quality was up to her standards. It was unfortunate that we had maintenance for a couple of days, but we are in the middle of refurbishing to give all residents a fresh start! We hope to see your mother again and if so, we would be happy to accommodate a room that makes her feel satisfied.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia F (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

The Hollies have provided my mum with a very good level of care since her admission, following a period of ill health. She has recently undergone a knee replacement operation and it was a great relief to my brother and myself that she would be returning from hospital to convalesce at the Hollies. Throughout

the consultation process before the operation, the operation itself and visits to the hospital for post-op checks, the Hollies have transported Mum to Bristol in the special transport on around six occasions. This has been greatly appreciated by us all, knowing that she was in safe hands. The head nurse has been extremely kind and helpful in keeping us notified about Mum's situation. Mum enjoys the quiz sessions organised by the entertainment team. She has also enjoyed watching a muntjac grazing on the hillside outside her room.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for your review! I am pleased to read that you are satisfied with the services we have provided your mother with, especially in the time of her going through her surgery. Your mother is constantly participating in all activities and seems to enjoy her time at The Hollies Care Centre. She has made some wonderful friends and we will continue to support her needs as much as we can. Have a lovely day and thank you for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tanya M (Granddaughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience

After looking at so many care homes, and none of them feeling quite right, we viewed The Hollies, and wow! It is set in a lovely area with stunning views. It is decorated to such a high standard; it feels more like a hotel! It is absolutely beautiful.
My nan is receiving such a high level of care

that is tailored to her needs. She takes part in many activities; there is always something to keep her entertained.
My nan's needs are quite complex, however, this was never an issue with The Hollies. Nothing is too much trouble. I ring most days to see how my nan is doing, and I can always get through to somebody, and they always have time to talk to me to update me on how she is. The staff are always friendly and helpful. One lady in the office went out of her way to ensure we were kept well informed and happy with everything during the time my nan transferring to The Hollies from the hospital. I was ringing her almost every day, and she was always available to put my mind at ease.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Good afternoon and thank you for your review. I am so pleased to read that your experience with The Hollies, from day one, has been excellent! We are very proud of the hard work our staff put in to ensure customer service is appropriate, and we are very grateful to read such wonderful compliments. I am glad your nan has settled in perfectly with The Hollies and seems to be happy with staff and residents. She's a lovely lady! It is our job to ensure your questions are answered to the expectations you have, and we are always here for any unanswered questions, so please call as many times as you like. Thank you, once again, for your kind words, and we look forward to continuing the care for your Nan.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Oscar S (Nephew of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience

My aunt entered The Hollies in January from hospital following an operation. We had no previous experience of care homes, and the manager and staff could not have been more friendly and helpful. The admissions coordinator is lovely, and she helped us every step of the way, taking time to answer every

little query in a patient and friendly way. When Aunt moved in, she was made to feel so welcome and comfortable, and the staff made a big fuss of her. The hospitality manager visited her on the first day and noted down all her favourite dishes and likes and dislikes. My aunt is used to good service, and she cannot fault anything about The Hollies. The room is just like a 5-star hotel, and the food is amazing with a wide range of choice every day, with everything homemade and fresh. We were obviously concerned about the position on visiting, but this proved to run very smoothly and efficiently. We checked a lot of other homes before deciding on The Hollies. It's not cheap but by far the best.

Reply from Karen Harrison, HR Coordinator at The Hollies Care Centre

Thank you for your review. I am so pleased to hear that you are satisfied with the care that your aunt is receiving at The Hollies. Thank you so much for your lovely comments; we try our hardest to maintain a high standard in all departments, and I am happy you are happy!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra S (Daughter of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience

We were extremely happy with all aspects of my fathers care at The Hollies, and would not hesitate to recommend it. The standards of clinical and personal care (including dignified end of life care) are very high. Care is always delivered with compassion, empathy and friendliness. Staff retention levels

seem good. The food and kitchen staff are excellent, with a wide variety of choice and flexibility. The kitchen is very good at catering for communal special occasions, such as Christmas, Burn's lunch and summer barbecues. There is a wide variety of activities on offer, including gardening, crafts and trips out. In summary, The Hollies gave my father three very happy years in a well-run, caring home.

Reply from Karen Tucker, HR Coordinator at The Hollies Care Centre

Thank you for your review. We really appreciate the kind words given to The Hollies, and we are very grateful that you were happy with the service we gave your father. Your father was a thoughtful, caring and kind gentleman, who we looked up too, and we will always be thankful for being given the privilege of looking after him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann H (Daughter of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience

The Hollies Care Center and the entire team of staff provided wonderful care for Dad. He was very happy in his home, enjoyed the outside space and the shared human environment whilst he was well enough, and in his final days, was treated with such respect, kindness and dignity. As a family, we are eternally

grateful.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for your review, and we are pleased to read that your father was happy at the Hollies Care Centre. He was such an intelligent gentleman who always had interesting stories to tell the staff about his past experiences, and we will miss that. He was a sociable person and loved his walks when he was able too. We will miss him dearly, and we were very grateful to of been able to look after him at that stage of his life. I wish you the best in the future, and I hope to remain in contact.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R H (Daughter of Resident) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience

The Hollies demonstrated extremely compassionate and skilled levels of care for both my mum and me. I was impressed at how individually all residents are treated and encouraged to leave their rooms and join in as appropriate. It is an extremely stable team of staff who develop excellent relationships

with the residents. Go the extra mile and ensure a caring and upbeat environment full of dignity, fun and kindness.

Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you for your review. We really appreciate the kind words given to The Hollies, and we are very grateful that you were happy with the service we gave your Mother. Your Mother was a thoughtful, caring and kind woman with a wicked sense of humour, and we will always be thankful for being given the privilege of looking after her. We will miss her dearly at the home. Please stay safe during these difficult times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara H (Daughter of Resident) published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience

I would like to commend The Hollies for the way they looked after my father for the many months of restricted visiting during the Covid-19 pandemic. During the past four years, he considered The Hollies his home. As relatives, my husband and I felt included in all aspects of his care and looked after

during the difficult last few days of his life.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for your review. We really appreciate the kind words given to The Hollies, and we are very grateful that you were happy with the service we gave your father. Your father was a thoughtful, caring and kind gentleman who we looked up too, and we will always be thankful for being given the privilege of looking after him. We will miss him so dearly, and we have so many positive memories to remember regarding his stay here at The Hollies Care Centre. He will always remain in our extended family. Please stay safe during these difficult times, and we hope to stay in contact.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark C (Partner of Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience

From the very first visit to The Hollies, it became very clear that nothing was too much trouble, be it how my partner wanted her accommodation decorated (the wallpaper at £60 a roll) to a specialist bed that was purchased from a hospice. Staff members would all comment about my partner's no-nonsense

attitude to what she expected and wanted from staff and she will miss you all.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for your review. I am happy you were fulfilled with how The Hollies Care Centre look after their residents and families personally. We feel it is extremely important to ensure it feels as homely as we can make it. The staff here grew extremely close with your partner and we will also miss her and you all dearly. She was such a beautiful and successful character and will never be forgotten. We hope you are doing well and we wish you the best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gordon L (Son of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience

The care and attention devoted to my mother, especially in her last few weeks of her life, was very good. The Hollies also provide many activities for the residents in their care, and arrangements can be made to use the company's own vehicles to give them a day out locally for a change of scenery. Overall,

well recommended..

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for your review. I am glad you are pleased with the service we gave your mother and we feel every resident's situation is important to look after. We are very proud of the activities we deliver and we try our hardest to ensure every session is person-centred whether this would be a group or one to one activity. We feel offering the company's vehicles is extremely important because we know the importance of seeing your loved one. I hope you have a good day and we wish you the best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen P (Daughter of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience

Wonderful home, can't praise it highly enough. All aspect of care carried out with respect, patience and great compassion.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for your review! We appreciate your opinion on The Hollies Care Centre and we are glad you were satisfied with our service. The Hollies will always ensure relatives and loved ones are looked after with the best possible care given. Families are extremely important to everyone here and we like to see everyone as an extended family. Please don't hesitate to contact us if you ever want to talk. Have a lovely day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen B (Daughter of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience

I was very pleased to have my mum at The Hollies. I believe my mum was well looked after and was in the best care home in the area. The Hollies is like a 5-star hotel. It's a little expensive, but as it was my mother's money, only the best care for her in my mothers last years mattered. I like to thank

you for looking after my mother with great care. Thank you from all of us.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for your review. I am so pleased to hear that you were satisfied with the care your mother received whilst she was here. Thank you so much for your lovely comments regarding The Hollies Care Centre. We try our hardest to maintain a high standard with all departments and I am happy you are happy! Your mother was a lovely lady and we do wish we had more time to spend with her beautiful soul. She will be dearly missed. Please do not hesitate to contact us again if you ever need a chat.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rhys L (Friend of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience

From the staff to the facilities provided, the care given is of the highest standard. On arriving at The Hollies I was made to feel very welcome and my friend who I was visiting was in very high spirits. I feel this was due to the environment he is living in and the fabulous staff that keeps him smiling.

I look forward to my next visit.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for your review! I am so pleased to read that your experience at the Hollies Care Centre was exceptional and you were satisfied. All staff members at The Hollies have tried their hardest to ensure everyone remains safe and happy during this difficult time. We are all aware of the importance of not only everyone's physical but also mental health and I am happy you feel the same way. I am glad you enjoyed your time meeting with your friend and we hope to see you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane B (Daughter of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience

My mother was lucky enough to call The Hollies her home for the last four years of her life. The care that she received from every member of staff irrespective of their role was outstanding. In addition to the care that mum received, there was always time made for me by the staff if and when I needed

it this was invaluable. It is true to say that there could have been no better place during those years for mum to call home.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for your review and I hope you are doing well and remaining safe. We are so pleased to read your review and how you feel our services were exceptional. Your mother was a very important and special individual here at The Hollies Care Centre and everyone misses her dearly. She was such a beautiful spirit and she never failed to keep us dancing and active every day. It means the world to read that we were the best place for her and we will never forget the positivity she brought to the home. I hope you are doing well and please do not hesitate to contact us if you ever want a chat.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul G (Son of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience

We inspected several care homes before choosing The Hollies. In the following 46-months, we never had any reason to doubt our decision. The care and support given were all we could have expected and more.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for posting your review! We are very proud that you had chosen us instead of any of the other care homes you looked at. Your relative was with us for several years and we are all very grateful to have looked after her for this period of time. She was the most heartwarming, polite, kind and sweet woman we have met and she always ensured everyone was alright and happy. Her smile could never be forgotten and we will miss her dearly. We hope you are doing well and we wish you the best for the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maggie M (Friend of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience

My 49 yr old friend was admitted for end of life care. It was hard to have a younger person, but they immediately 'sussed' her and her individual needs. They did not 'gripe' when she became angry and impatient (quite understandable given her diagnosis). They provided physical and emotional support meeting

all of her requirements. She died peacefully and not alone, a member of the team stayed with her when I needed to return home. Thank you.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Good morning and thank you for your lovely review. We will always appreciate the opportunity of meeting your friend and she will always be remembered by The Hollies. Even though she was going through a hard stage of her life, she never failed to make us laugh or smile and we will forever be grateful for her stay. We understand the importance of physical and emotional support with the client and family/friends so we try our best to maintain our high standard services within this sector. It was important to not only your friend but to the staff at The Hollies as well, to have been by her side throughout her journey here. I hope you are keeping safe and well and please do not hesitate to contact us if you ever need a chat.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S T (Daughter of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience

From the first time of entering, The Hollies felt like home. Everyone was happy, friendly and thoroughly professional. My mum was treated with love and care. Nothing was too much trouble, no matter what. The care Mum received was to the highest standard. Throughout her stay, the staff not only cared

about Mum but the whole family. I cannot praise them enough for their love, laughter and thoughtfulness. Mum had the best care possible, and I will always be thankful I found The Hollies.

Reply from Chloe Ebbs, Administrator - Admissions Co-ordinator at The Hollies Care Centre

Thank you for your review and your kind words given. We are very grateful that you felt The Hollies "felt like home", as this is something we aim to deliver. We do feel like we are an extended family at The Hollies, and we are happy that you were able to experience this. We were very lucky to have met and cared for your mother! She was a great character and will be dearly missed by everybody at The Hollies. We send our love, and we hope you remain well and safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

The Hollies Care Centre

Care Provided by The Hollies Care Centre

Good to Know

Funding & Fees Guide for The Hollies Care Centre

Facilities