Review from S O (Daughter of Resident) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience

My mother has settled into The Hollies home so well and she is very well cared for, happy and safe. We couldn't ask for more.

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Review from C W (Granddaughter of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience

Gran came to live in the home at the age of 97, she spent nearly three years at The Hollies. The Hollies are an amazing bunch of individuals and their care has been gold standard. Gran enjoyed life in The Hollies. The activities, days out, every part of life. Gran was treated like the Queen. At the

end, they treated Gran with compassion. For us as a family, The Hollies were our family.

Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Good afternoon and thank you for your review. We will always remember your Gran, she had a heart of gold with an amazing character. She never failed to make everyone laugh and we will miss her dearly. We were fortunate to be able to spend almost three years with such a caring and loving women. Her time here was special and yes, she was treated like the queen she was. We are so pleased to see that we were all a big family and please do not hesitate to contact us if there is any support needed. Please look after yourself and stay safe.

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Review from J K (Resident) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience

Comfortable modern brick-built building on four floors with 48 individual rooms with shower/WC attached, all with windows and views over gardens. Communal lounges and dining areas on each floor with services, lifts, stairs and staff facilities and services. Car parking areas. Day and night staff cheerful,

approachable, happy, caring and also ancillary. Catering and other domestic staff happy and good leadership.

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Review from Mark F (Son of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience

The Hollies offer a level of care that far exceeds my expectations. In her short time at The Hollies, my mother has improved in so many ways. She eats fantastic food (she has gained weight). Her mobility has improved greatly. She has assistance at any time of the day or night should she require. She

has enjoyed arts and crafts, watching movies with other residents. All of the carers are friendly, patient, and understanding and the level of care throughout this time with COVID-19 has been truly superb.

Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

We are glad to read that you are satisfied with the service we give. Your mother has progressed massively since she first came into The Hollies and we are very grateful to be given the privilege of supporting her during this time. She has a character of gold and she never fails to keep us on our feet. We try to provide a range of different activities to ensure everyone is satisfied and your mother enjoys and participates in all of them! Thank you for your review and we hope you are staying well and safe.

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Review from M P (Husband of Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience

When looking for a care home for my wife we found that out of all the homes we saw The Hollies stood out as being very professional but with a feeling of homeliness. This has not altered since my wife's admission, in fact, she looks better than she was at home. The staff are always friendly and are

most helpful.

Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you for your review. We are extremely happy to read that you feel the Hollies remains "professional but with a feeling of homeliness." Those words are very important to us. We try to remain as professional as we can, whilst caring and looking after your loved one, but we do like to feel that we are all one big family! Thank you for all your kind words and we hope you are staying well and safe.

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Review from Brian C (Friend of Resident) published on 26 May 2020
Submitted via Postal Card • Report

Overall Experience

I have been visiting the care home since 2017 and have been impressed by the most excellent care given to my friend, in particular during the Covid-19 epidemic. The standards have been such that the home has not experienced cases of the virus and the staff have remained vigilant throughout.

Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Good morning and thank you for your review. I am glad you have managed to experience our services with your friend for many years. We would like to thank you for your kind words about the Hollies Care Centre and we have tried our best to perform appropriately, whilst this pandemic is continuing. I am glad you believe we have remained vigilant throughout and your kind words motivate us to move forward. Thank you.

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Review from Suzanna H (Granddaughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience

From start to finish the staff were so friendly and helpful. Living abroad, I often needed to call my Grandma as means of communication. Sometimes my Grandma would struggle to hear or answer the phone so whenever I called the main number to ask for help they were so accommodating and never made me feel

like it was a burden or adding to their already busy workload. My Grandma was not well when she was taken in, but just after a few weeks of loving care at The Hollies, she built up so much strength she was able to enjoy many more months than had initially been diagnosed by the hospital. Finally, when visiting before and after the pandemic the home was professional, friendly and a happy environment to be in, always with a happy and positive buzz in the air. Would very much recommend.

Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you for your review. We would like to say thank you for all your kind words. Your Grandma was a lovely spirited woman who was always grateful for everything. She had such a kind, strong heart and we will miss her dearly. The Hollies understand the importance of contacting your loved ones in this unfortunate situation, so we try our hardest to make sure everyone is able to do so. We are very happy to see lovely comments regarding our service and environment and we wish you the best in the near future.

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Review from Samantha D (Granddaughter of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience

My grandmother moved into The Hollies on palliative care from hospital in October 2019.
We were told in hospital she only has a few weeks left. We sadly lost her in May 2020, seven months later!
I feel this speaks absolute volumes in regards to the care The Hollies deliver.
The home has such a wonderful

atmosphere as soon as you walk in there is always a beautiful flower arrangement on the entrance table which made it so welcoming.
The staff are friendly, caring and upbeat, I knew my grandmother was in good hands.
Sadly my grandmother passed away during the Coronavirus outbreak, which meant we weren’t able to say our goodbyes in person.
We all found this incredibly difficult.
The Hollies decided to lockdown the care home before many others did so which is why I’m sure they have remained safe.
They are extremely cautious ensuring all staff wear the correct PPE and follow strict guidelines which has filled our family, and I’m sure all the other relatives of residents, with such confidence.

Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you for your review. I would just like to say that we were very grateful to have the privilege of meeting your Grandmother. Her personality was brilliant and she never failed to place a smile on everyone's faces. Unfortunately, we were only able to look after your grandmother for a short amount of time, however, we really appreciate the brightness she brought to the home. It is a really unfortunate situation and I understand it is difficult to not be able to see your loved ones. We will continue to do our best at looking after The Hollies residents securely. Thank you for all your kind words and we wish you the best in the future.

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Review from L R (Daughter of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience

It was the hardest thing I have ever had to do to place my dad who has Alzheimers in respite care. The Hollies were amazing, the carers helped us and dad to make the whole thing a great experience. My dad was in respite for 5 weeks, he was very happy, very secure and continually stimulated.
As a relative,

I was always made to feel welcome and assured of dad's wellbeing. I cannot recommend The Hollies and staff enough.

Reply from Chloe, Administrator at The Hollies Care Centre

Thank you for your review. I would just like to say that your father is a remarkable character and we were very grateful to have the opportunity to look after him. We were pleased to see him settling as the weeks went by and he made many friends whilst staying here. It is important to ensure all Resident’s feel safe and secure. He will always be welcome to The Hollies and we hope to see him again.

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Review from J A (Son-in-law of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience

Mum stayed for a two week respite period. We were invited to a previsit where mum and I were treated very well. Mum stayed for the day and enjoyed a lunch. The staff are very friendly and efficient and caring. I would have no problems with recommending The Hollies very highly. Mum is looking forward

to revisiting.

Reply from Chloe, Administrator at The Hollies Care Centre

Thank you for your review, we are extremely happy to see you were satisfied with the service given. We enjoyed looking after your mother, she is a bright character! She never failed to bring a smile to the home and we are thankful to have looked after her within the two week period. We take all feedback into consideration and I am pleased to read such kind words.

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Review from J A (Resident) assisted by family/friend published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience

Everything was very clean. The staff were very helpful and very friendly. I enjoyed my stay.

Reply from Chloe, Administrator at The Hollies Care Centre

Thank you for your review. We appreciate all feedback given to us and we are satisfied that we were able to meet your expectations. We will miss you dearly and you are always welcome to visit the home for a cup of tea and some cake! We hope to see you again.

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Review from Susan L (Daughter of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience

The Hollies is the best of the best in every way possible. My Mum had 6 months quality of life. Nothing is too much trouble. The staff are professional in all what they do, within everyone's role. My Mum felt safe, was so happy and her room was lovely. The medical staff were knowledgeable and we are

truly grateful for going beyond the call of duty. Thank you.

Reply from David Westerby, Registered Manager at The Hollies Care Centre

Thank you for giving us a review. We would just like to say that your mother was such a wonderful character. We take great care in what we do and looking after your mother was such a wonderful experience. She brought a sense of happiness to all staff and Residents and will be missed dearly. Her character will always be remembered and we wish you the best.

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Review from M B (Wife of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience

Both my husband and I have received great care from all the staff. The ambience of all the rooms is a great credit to the owners and staff. The entertainment is inspiring - helping to make "brains" work. We have taken part in an outing to the common which was interesting and stimulating and the ice

creams were well received!!

Reply from David Westerby, Registered Manager at The Hollies Care Centre

Thank you very much for your review! We are thrilled to read that you and your husband had a wonderful experience at The Hollies. We provide a wide variety of activities for different individuals as we know that not everyone is interested in the same thing. We are happy to read that you found the atmosphere stimulating. We hope to see you both again! Fond regards.

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Review from Susan A (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience

My mum was only at The Hollies for 2 days but from the moment she arrived to the moment she left she was treated with kindness, understanding and nothing was too much trouble.
The surroundings are fantastic, the staff amazing and I just wish my mum hadn't been so ill and could have enjoyed all that

The Hollies had to offer.
A wonderful home that I cannot recommend highly enough.
Thank you to everyone.

Reply from David Westerby, Registered Manager at The Hollies Care Centre

Thank you so much for your review!
It was so sad that your Mum was with us for such a short time, but she certainly made an impression particularly with her gentle nature.
We are very grateful that you chose The Hollies for Mum’s care and we were delighted to read that you were satisfied with your Mum’s stay. It’s important to us that we provide the best possible care along with the most comfortable environment that we can.
With the warmest of regards, David

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Review from S P (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience

It was a big decision putting Mum in respite but we found The Hollies a caring, happy environment. It allowed the rest of the family to have a much-needed rest.

Reply from David Westerby, Registered Manager at The Hollies Care Centre

Thank you for your review!

I am thrilled to read that you were satisfied with the care and support we provided for your mother. We understand the difficulty in deciding where your loved one should stay however we are grateful of your final decision. Your mother is a lovely woman and we hope to see her again.

Best Wishes, David Westerby.

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Review from K P (Daughter-in-law of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience

The room was very cosy and welcoming with a flower basket on arrival. Staff were all very friendly and welcoming.
Someone visited us prior to the stay to assess needs and get to know my father in law.

Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you for your review.
We were absolutely delighted by your father-in-law's improvement during his short stay with us. Thank you for your kind update once he had returned home, it was great to learn that he has gone from strength to strength.
With kind regards,

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Review from Julie B (Daughter of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience

Dad was a resident at The Hollies for 11 months. During that time it became like a second home for all the family. The care shown by the staff was amazing and we never doubted that was safe and well looked after.

Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you for your kind comments.
It was a great pleasure to have looked after your Dad, he was cherished by our team. Thank you for giving us the opportunity of caring for him.
With the very best of regards,

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Review from John B (Respite Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience

All staff friendly, kind, helpful and able. Toileting facilities for leg amputees poor - suggest mobile commode with lifting arms. Adjustable beds in use but no bedbound facility to control room lights. Internet signal poor, weak, variable, unstable.

Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you for your review.
It was a pleasure to have welcomed you back to The Hollies for another period of respite. You are absolutely right we need to develop our offering in the ways that you suggest - I promise I'll have these items available in specific rooms by the time of your next visit in June.
I'm sorry about the Wi-Fi signal, the router had gone off-line and as you know I addressed the problem at the moment you told me. I can confirm that it is now strong and stable.
I and my team very much value your comments. As a result of listening and taking action, I know that we will serve other clients with a similar condition to a higher level of satisfaction. Thank you for your constructive comments.

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Review from Robert C (Son of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience

My mother was a resident at The Hollies for nearly 18 months. During this time she was well looked after and her medical needs were provided for. The resident activities were well planned (monthly activity list issued) with weekly trips. My mother particularly liked the dog show.

Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you for your review.
I'm pleased that your Mum enjoyed the many activities we undertake and that you feel she was well looked after.
Mum enjoyed the social scene at The Hollies and will be missed not only by the team but by her friends.
Thank you.

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Review from H S (Daughter of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience

My mother became a resident at The Hollies nearly 11 years ago, shortly after they first opened. The care she received was faultless from the nurses to the kitchen staff. The food was excellent and the atmosphere was warm and friendly on all floors. Her wish was to stay there until she passed away not

to go to a hospital. Sadly she left us on the 27th Jan, the support to us at that point was excellent and much appreciated.

Reply from Chloe Ebbs, Administrator at The Hollies Care Centre

Thank you for your review! We were given the privilege to look after your mother for many years - The Hollies will always remember her. She was cherished and we will miss her dearly. We are very grateful to have been given the opportunity to care for her. Thank you for your kind comments over the past years, they were much appreciated.
With the very best of regards, David and the Team.

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