The Hollies Care Centre

Drake Lane, Dursley GL11 5HA
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9.8 116 Reviews
  • The Hollies Care Centre, Dursley
The Hollies Care Centre at Littlecombe Park provides compassionate residential, nursing, dementia and respite care for people with a range of care needs, with round the clock care offered by a team of dedicated and well-trained staff.

The Hollies is family run and this is evident in the welcoming and family-like care given to all residents. The home is purpose-built, all rooms with an en-suite, and some with a terrace. There are two luxurious garden suites that offer even more space and privacy.

Catering at the Hollies is considered excellent with a focus on fresh produce and homemade dishes. Celebration events are performed beautifully – staff go all out to create special days to remember. All dietary needs are catered for.

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Care Provided by The Hollies Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jo Walters (Registered Manager)
  • Admission Criteria
    • Subject to pre-admission assessment
    • Ages 50+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Last Refurbishment: 2018

Funding & Fees Guide for The Hollies Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,950
  • (these prices are only a guideline, please contact The Hollies Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Feel free to visit at any time, it is home and community for the residents, open 24 hours a day 7 days a week. You will need to ring the door bell as The Hollies is locked up safe and secure at night. Please remember to sign the visitor book when you arrive and leave.


  • Parking

  • Plenty of parking and reserved space for visitors and disabled guests.


The Hollies Care Centre Reviews (116)

Total of 116, showing 81-100
9.8

The Hollies Care Centre has a Review Score of 9.8 (9.807) out of 10, based on 28 reviews in the last 2 years. Over all time The Hollies Care Centre has 116 reviews.

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Review from J B (Wife of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in The Hollies for over 5 years.
In that time he has been treated well and cared for in a dignified way.
The staff built up a nice relationship with him and were very pleasant, compassionate and caring.

Reply from David Westerby, General Manager at The Hollies Care Centre

It was a joy to look after your husband. The day will never be forgotten when we took him to the local rugby ground to watch the game and he was given a rugby shirt. His lovely character will be missed.


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Review from Valerie M (Daughter of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We felt very happy and confident we had chosen the right home for Mum. Very homely, beautiful surroundings and very caring staff.
I would certainly highly recommend it to friends and family.

Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you for your review, we very much appreciate your kind comments.
It was wonderful to share your mum's dry and infectious humour. She was great fun, someone who lived her life to the full.
Thank you for letting us share your Mum's life.


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Review from Sallie S (Wife of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home was just perfect in every way. The staff were so caring and patient everyone always seems to have a smile. At the time of death, so much kindness and dignity was shown to myself and daughter, I shall never forget the final hours spent with my husband.

Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you for letting us provide our services to you and your late husband. Your husband created a very positive relationship with all he came in to contact with. His upbeat personality will be missed by us all.


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Review from Sue B (Partner of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After much searching, The Hollies was the care home I chose originally for respite for my partner because I felt the staff (all levels) to be friendly and courteous to each other as well as the residents and the atmosphere was light and lively. My partner was treated with respect, his independence was
honoured and I felt that the staff really wanted to get to know him and understood his ways. The manager and senior nurses were so helpful to me as he settled in. He had a lovely room with a view which he came to love and think of as his home at the end of a corridor so he could play his music loudly! Great food, great nurturing care and every detail thought of for the dementia floor. Bright colours, light, stimulation. I'm very grateful to The Hollies.

Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you so much for your kind review and your gratitude.
It was rewarding to provide our services to your partner, a person who has lived a fulfilled life and gave much to so many others.
With the very warmest of regards from all of us at The Hollies.


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Review from Rosemary B (Daughter of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old father came to The Hollies for respite care in September 2018 after several months in hospital and re-ablement. He has now returned home. The Hollies took care of all his needs but much more than that. Staff took the trouble to find out what he would like to do and provided encouragement
and companionship. They were not rushed and many of them had been with The Hollies for years. The management team always responded quickly to any query that I made. Meals were good in variety and choice. Accessible transport was made available to allow my father to visit friends at his sheltered accommodation. Upon returning home full-time, my father said that if he ever needed a high level of care, he would like it to be at The Hollies. I am certain that the individualised care and support from The Hollies was instrumental in his being able to return home. In short, I cannot fault their approach and would advise anyone considering a care home for a loved one to consider them.

Reply from David Westerby, General Manager at The Hollies Care Centre

It was great to see Dad return home after his stay with us. It was a pleasure to provide our services to him and we very much wish him the best of health and happiness for the future.
Thank you for your kind comments which I will discuss with our Team.
With the best of regards and the season's greetings - David


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Review from Victoria B (Daughter of Resident) published on 19 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad came to the Hollies for end of life care, sadly he was only there for a few days and we all dearly wish we could have got him there sooner.
The moment he arrived and was welcomed so warmly, he visibly relaxed and seemed so much more peaceful.
We were all taken under their caring and sweet
wing felt looked after and were deeply appreciative of their attitude and professionalism.

Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you so much for your kind comments and giving us the opportunity to look after your Dad at the end of his life.
Your Dad was a lovely man, we would have liked to have had more of his time.
I will pass your sentiments on to our team, I know that they will really value them.


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Review from Katrina B (Daughter of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough. The care they gave to my Mum during her final 3 months of her life was absolutely outstanding. Nothing was too much trouble, the compassion they showed shone through, and as a family, we took great comfort knowing that she was happy and so well looked after in the final
months of her life. Throughout they made sure she always kept her dignity, and they also supported us, family. I/we would not hesitate to recommend The Hollies to anyone who was thinking of entrusting their loved ones to their care.

Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you so much for your very kind comments.
We work very hard to provide the best end of life care. Your comments help us to maintain and develop our performance, to do what is right, providing families and their loved ones with the best care possible.
Thank you for giving us the opportunity to look after your Mum.


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Review from Faunne C (Granddaughter of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, kind and thoughtful staff from the very first day.
There have been no doubts in my mind that my nan was cared for in this home in the best way she could have been.
Choosing a home was a very hard process and we looked at a lot before deciding on The Hollies.
The end of life care that was
given was fantastic, all of the staff ensured somebody was with my nan until family could be.
I've always felt the staff look after visitors as well as residents.
Thank you for everything to everybody at The Hollies.

Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you so much for your kind comments.
We work in partnership with families and friends to deliver the best service we possibly can to our resident guests. Thank you for also acknowledging our support to families and friends your recognition of the additional effort we make is really appreciated by me and my team.


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Review from Peter C (Son of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived here for a year. 'Everyone' at The Hollies gave her love, compassion and respect.

Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you kindly for your review.
Your Mother is missed by all the staff. She was a character and a pleasure to care for. You as a family are missed. Your love and attention during visits was noted by all.


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Review from Nichola C (Daughter-in-law of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care is second to none, from kitchen, cleaning and nursing.
Everyone we came in contact with were so kind and caring.
Thank god for people like these, they make this world a much better place to be in.

Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you for your kind words. I will pass this on to the staff. You were a loving family and your visits will be missed.


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Review from Sadie R (Daughter of Resident) published on 17 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a short-term resident at The Hollies as she needed nursing/end of life care. I have experienced a few care homes with my mother-in-law's needs over the last 2 years and they have been very good, but at The Hollies I experienced a whole new level of care. It is, of course, a lovely building,
in a nice location, which is very fit for purpose (more like a hotel!) but it's the staff that are something else. From every member of staff we came across from the receptionist, nurses, care staff and catering we were treated with care and compassion I hadn't experienced before. From the tissues for tears, sympathy, cups of tea and cake it was so supportive and this was just for us family. Mum's care was wonderful too and it made such a difference to an unbearably difficult time.
After it was all over I meant to send a card to express all of this, but I have never done it. So this is my card of appreciation to all at The Hollies.

Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you for giving us the opportunity to meet a wonderful person and family.
We very much appreciate your kind comments and I will share your sentiment with all of our team - in exactly the same way as a card of appreciation.
I and my team have been truly touched by your gratitude and warmth of feeling, although serving the people we care for provides us with a high level of reward receiving family thoughts like this gives us the ultimate feeling of appreciation. Thank you.


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Review from Nicola P (Daughter of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother decided to go in, in April. The care and all members of staff are excellent. They provide lots of love and TLC. Nothing is ever too much trouble and they all go above and beyond to make my mother feel like it's her own home. Family and friends are always welcome with tea and something is always
offered to eat. My mother only has to ask once and a member of staff are always available. I feel happy and relieved knowing my mother is in the best possible care.

Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you for your kind words, our team really appreciate your comments.
It's a privilege to look after your Mum she is great fun to be around and we really enjoy providing our care to her. I am delighted that you feel Mum is in the best possible care - thank you.


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Review from Jane S (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hollies cared for my mother on many occasions. Eight years ago when she had her stroke they provided a holiday place when I was away. When she was in or returning from hospital they gave the care she needed to enable her to return home and finally, they gave a place of care and safety for her passing.
I cannot speak highly enough of the care and commitment given by ALL of the staff at The Hollies.

Reply from David Westerby, General Manager at The Hollies Care Centre

Thank you for your kind comments. We enjoyed your Mum's company, she was a strong character who enjoyed life sharing her humour at almost every opportunity! It was a privilege to take care of her.


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Review from Timothy F (Son of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been in The Hollies for 4 years before she died last week. Her care, for the whole time, has been absolutely fantastic. None of her family or friends ever went in announced and we always found her comfortable and well cared for.


The staff developed a close relationship with my mum,

sitting with her all night before she died. They made sure I was there too. Their professionalism and compassion gave my mum quality of both life and death.

Reply from Peter Gardiner, Manager at The Hollies Care Centre

Thank you for your kind words and review. We have shared the comments with the team who always gain great encouragement from such positive feedback.


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Review from D C (Husband of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at The Hollies Care Home for five to six years. I visit her daily. She came to The Hollies from November 2011 until January 2012 and from approximately May 2012 until now, November 2017.
The home has changed and caring, over the years, has become a great deal better.
My
opinion is that The Hollies is a very good care home.

Reply from Peter Gardiner, Manager at The Hollies Care Centre

Thank you for your kind words, these have been shared with the staff at The Hollies who will be encouraged by your review.


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Review from J L (Daughter of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hollies provided love for my father at a time we desperately needed it. The staff were kind, caring, helpful and efficient. My family and I will always be grateful for their care.

Reply from Peter Gardiner, Manager at The Hollies Care Centre

Thank you for your review. We always share the comments with the team who I know will be encouraged by your kind words.


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Review from Richard C (Son of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at The Hollies for about three years until his death in September 2017. During his time there the care provided was excellent in all aspects. Every member of staff and the management team were involved and treated him with great dignity. As his needs became greater, he moved
to a new section of The Hollies where the care was also excellent. During his final days the staff continued to provide very compassionate care. Following his death, he and us as a family were truly looked after. Several staff attended his funeral. I am deeply grateful to The Hollies.

Reply from Peter Gardiner, Manager at The Hollies Care Centre

Thank you for your kind words. We have shared your review with the staff at The Hollies who will be encouraged by your comments.


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Review from Christopher C (Son of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a spell in hospital in 2014 my father asked my wife and I to find him a care home. We visited six homes in our area unannounced and following these visits we chose The Hollies, Drake Lane, Dursley, Gloucestershire. We chose The Hollies as it provides end of life care when the time came.
I
cannot fault the care and attention that was given to my father, both in life and death. He was happy and contented in their care. When death finally came he was treated with care and dignity.
Our family cannot thank The Hollies and their staff enough for their care of my father.

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Review from Ann C (Daughter-in-law of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing 6 care homes in our area unannounced, we chose The Hollies for Dad due to their care and support for us even though we had not made an appt. Dad was of poor health when he arrived due to a spate of hospital admissions and we thought he would only be with us for 6 months, but the excellent
care, compassion and understanding during his stay and the dignity and care at end of life, dad was with them for 3 years. We cannot thank The Hollies and their staff enough for all they did to make his stay like he was at HOME.

Reply from Peter Gardiner, Manager at The Hollies Care Centre

Thank you for your comments which we have shared with the staff. It is always gratifying to hear such positive comments and we gain great encouragement from your review.


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Review from Victoria P (Daughter of Resident) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum came here in May 2017. She is very head strong and very difficult. As a family, we are very happy with her care that she is receiving and couldn't imagine her going to any other home. The Hollies is very very friendly with the most helpful staff. We definitely would recommend this to any other
family. Brilliant.

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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for The Hollies Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.807 for The Hollies Care Centre is calculated as follows: ( (275 Excellents x 5) + (48 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 331 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hollies Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 19 Feb 2025

We have a number of beautiful ensuite bedrooms and luxury spacious suites available for nursing, dementia and respite care. We are welcoming new residents with the reassurances of comprehensive measures to ensure the health and safety of all. Our in-house hygiene standard and infection prevention measures are rigorous.


Awards / Recognitions (2)

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Meet the Team (5)

Jonathan

Jonathan Hawkins

Job Title: Managing Director

Jonathan has over 20 years of experience in managing care homes. He built The Hollies in 2006 and has gone on to create a full service care home that embraces personalised care. He has worked hard to build a truly supportive community not only within the Hollies but also within the local community. His tacit understanding of the residents means there are new initiatives on the go all the time and the facilities and amenities on site are state-of-the-art; these include the new Holly Oak purpose built dementia home.


Jo

Jo Walters

Job Title: Registered Manager

Jo has more than 40 years’ experience as a qualified nurse and is Registered Manager at the Hollies. She specialised in acute care/ elderly care and is very involved in all aspects of care. She also ensures excellent communication between residents and families.


Kaye

Kaye Hawkins

Job Title: Commercial Director

Kaye is a Commercial Director specialising in procurement of all goods and services throughout the supply chain and has an excellent demonstrable track record in her field of expertise. She is MBA and MCIPS qualified with over 35 years experience in all aspects of supply chain and procurement with major international blue-chip organisations and public sector bodies (Including NHS Healthcare and central government & MOD contracts).


Lindy

Lindy McDonald

Job Title: Head of Clinical Care

Lindy has been involved in elderly care from a very young age when her mother owned and managed a small residential home. After qualifying as a nurse, she worked in critical care and completed further studies in care for those living with dementia. She started at the Hollies as a registered nurse progressing on to Head of Clinical Care.


Diniwe

Diniwe Ndhlovu

Job Title: Head of Clinical Care - Nights

Diniwe has 38 years of nursing experience specializing in adults, midwifery and psycho-social counselling. She has a great passion for end of life care and enjoys meeting the needs of the elderly and the care team.