The Hollies Care Centre

Drake Lane, Dursley GL11 5HA
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9.8 116 Reviews
  • The Hollies Care Centre, Dursley
The Hollies Care Centre at Littlecombe Park provides compassionate residential, nursing, dementia and respite care for people with a range of care needs, with round the clock care offered by a team of dedicated and well-trained staff.

The Hollies is family run and this is evident in the welcoming and family-like care given to all residents. The home is purpose-built, all rooms with an en-suite, and some with a terrace. There are two luxurious garden suites that offer even more space and privacy.

Catering at the Hollies is considered excellent with a focus on fresh produce and homemade dishes. Celebration events are performed beautifully – staff go all out to create special days to remember. All dietary needs are catered for.

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Care Provided by The Hollies Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jo Walters (Registered Manager)
  • Admission Criteria
    • Subject to pre-admission assessment
    • Ages 50+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Last Refurbishment: 2018

Funding & Fees Guide for The Hollies Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,950
  • (these prices are only a guideline, please contact The Hollies Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Feel free to visit at any time, it is home and community for the residents, open 24 hours a day 7 days a week. You will need to ring the door bell as The Hollies is locked up safe and secure at night. Please remember to sign the visitor book when you arrive and leave.


  • Parking

  • Plenty of parking and reserved space for visitors and disabled guests.


The Hollies Care Centre Reviews (116)

Total of 116, showing 101-116
9.8

The Hollies Care Centre has a Review Score of 9.8 (9.807) out of 10, based on 28 reviews in the last 2 years. Over all time The Hollies Care Centre has 116 reviews.

Overall Experience

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Date Published

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Review from Angie J (Daughter of Resident) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mum was in The Hollies for only 5 months. During that time she received excellent care. Her room was large and bright and she loved it. She enjoyed the activities and liked being able to choose whatever she would like to eat even if it wasn't on the menu. Sadly she passed peacefully away
on 19th August. The team were so caring. They regularly made sure she was comfortable and called me from the room I had been given overnight when her condition worsened. When she passed away the members of the team dressed her in her favourite clothes and she looked so serene. they surrounded her with her nicest photos and ornaments.

Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your kind words. A copy of these has been shared with the team at The Hollies who will gain great encouragement from your review.


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Review from Paul C (Son of Resident) published on 30 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received extremely high standard of care over the last 2 and a half years. There is always a happy atmosphere and very friendly staff. I have peace of mind knowing my mum is safe and so well cared for in this lovely home.

Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your kind words, a copy of which has been shared with the team at The Hollies who will be encouraged by your comments.


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Review from M C (Granddaughter of Resident) published on 21 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been a resident here for a few years now and has dementia and mobility problems. We have found the care my grandad receives to be excellent. The staff genuinely care on a personal level. They are very mindful of individual needs and treat my grandad with respect and affection. He is very
happy and relaxed in the home and the staff respond very well to changes in care, eg. dietary requirements and medication, and we are very happy that he is receiving relevant care. The staff are very in tune with their residents and pick up on any signs of illness very quickly and respond accordingly. The home itself has a comfortable feel, like your own home and the food standards are very high.

Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your kind words which we have shared with the team at the Hollies, they take great encouragement from such positive comments.


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Review from Rosie D (Daughter of Resident) published on 20 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum enjoyed the memory cafe at The Hollies. The staff were really kind and pleasant. The place is comfortable and welcoming. She will now try out the respite care for a few days and is looking forward to getting to know the staff and residents better.

Reply from Peter Gardiner, General Manager at The Hollies Care Centre

We launched the Memory Café earlier this year so we are delighted that your Mum has been able to visit us. We are looking forward to welcoming her shortly.


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Review from W D (Daughter of Resident) published on 18 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the standard of care is very good and staff are very friendly and caring. Carers were understanding of my mother's needs and supported her appropriately. The management responds well to any concerns, investigates them promptly and puts corrective measures in place as appropriate.


Mum was

very content at The Hollies and after settling started to refer to it as "home". She became very fond of many staff members and took an interest in them and their families. Staff brought in their new babies, young children and dogs to visit her. Staff were very good humoured. Mum often enjoyed a laugh with them.


There is a full, well-designed activities programme which usually has something each week that can be accessed by residents with more complex needs. My mother's condition meant that she could not participate in many activities but we were allowed the use of The Hollies wheelchair car which meant that I could take her out for short trips and lunches.


Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your kind words which have been shared with the team who will be encouraged by your review.


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Review from Nathan D (Son of Resident) published on 14 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at The Hollies and myself and my family have been impressed by the time and patience the staff has put in, to ensure that my mother has settled as well as can be expected.
Mother has a lovely bedroom and enjoys helping out with jobs and going on many day trips which help to
keep her occupied. The staff are very kind to her and have her laughing regularly.
We feel totally at ease as a family, to know that mother is being cared for so competently and that she is happy and settled.
The staff is always happy to answer any questions you may have and nothing is too much trouble for them.
I am pleased that we were able to secure a place in this lovely home and appreciate all that the staff does to keep my mother happy and well.

Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your kind words which I have shared with the team who will take great encouragement from your review and comments.


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Review from Rachel (Daughter of Resident) published on 12 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend The Hollies highly enough. My mother has been resident there for more than a year and has received excellent care throughout her stay. I visit her almost every day - at various times - and am therefore entirely confident in my assessment of the service they provide. The staff team
and the atmosphere they create are friendly, warm, considerate, and fun. The environment is clean, attractive, and yet still homely. The management are both readily available and helpful. It is hard to imagine where you could find a better care home, and such a relief to have Mum in such capable and considerate hands.

Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your kind review which we will share with all of the staff. It is always good to hear feedback both good and bad and your very positive comments are really appreciated.


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Review from Ruth P (Daughter of Resident) published on 12 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care that my mum is receiving at The Hollies. I looked at a lot of homes before choosing The Hollies. I felt that they offered the most, including going on trips and having entertainment in house. The rooms are very nice and I was able to bring lots of mum's personal belongings
to make her room individual to her. Of course the care is the most important consideration, the staff all care for mum very well. She says she is happy here and they treat my mum with dignity and respect while still being friendly, they see the individual person in there own right.

Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your kind words which we have shared with the team who will be greatly encouraged.


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Review from Anne C (Daughter of Resident) published on 11 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff. There are always plenty of activities for residents to join in if they wish. The environment is friendly and everywhere seems fresh when you walk in with no smells. The food is mixed sometimes very good and other times poor but management seem to be addressing this.

Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your words of encouragement, it is always encouraging to get feedback both positive and constructive. Our recent changes to our kitchen and our recent move to 'All Fresh' cooking has already started to have a positive impact with greater menu choice and control for our residents - it is good to learn that these changes are being recognised.


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Review from D P (Son of Resident) published on 11 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a diagnosis of terminal cancer, mum was admitted to The Hollies for palliative care.


Over the next 10 months her condition became extremely complex with the development of vascular dementia.


The team at The Holliies provided a faultless service, and in spite of the difficult challenges

mum presented, were always one step ahead in finding a solution.


I work within the medical profession and am fully aware of how things should be done. The Hollies put all the theory into practice and far more.


If you are looking for a nursing home that provides all you could hope or wish for for your loved one, look no further.


In my opinion, you won't find better in the county.


Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your kind words which have been shared with the team who I know will gain much encouragement from your comments.


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Review from Marie M (Daughter of Resident) published on 10 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother stayed for 2 weeks respite last month.
She and I were extremely delighted with the service at The Hollies which was faultless. The staff are wonderful, so friendly and nothing is too much trouble. The home is beautifully clean and well appointed. The activities on offer are amazing, including
a trip for my mother on a canal boat!
I would strongly recommend The Hollies to anyone considering a care home, either short or long term.
A big thank you to the manager and all his team!

Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your review and kind words, we hope that we will be able to look after your Mother at some point again in the future.


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Review from Jill (Daughter of Resident) published on 10 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very well cared for in The Hollies. We find the vast majority of staff very good, the home is very clean and food good. The activities people in particular are lovely and try very hard to make residents and guests welcome. I would highly recommend the home to others.

Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your kind words, we take lots of encouragement from the feedback that we receive.


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Review from Joyce E (Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stayed for two weeks respite with my husband whilst my daughter recovered form a foot operation. I would never have dreamt that I would ever stay in a nursing home, but I was totally surprised by how wonderful it was. The staff were wonderful so kind and caring, nothing was too much trouble. I had
a lovely bath which I had not managed to do for a very long time. The facilities were amazing just like a hotel. We would certainly stay again, and are thinking about trying a care home, either short or long term. I would certainly recommend The Hollies.

Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your kind words. I have passed on your comments to the Team at The Hollies who are always encouraged to hear that their hard work and dedication is appreciated. We hope to see you again at some point in the future at The Hollies.


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Review from Kevin O (Husband of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was semi paralysed and could not speak due to a stroke. When nurses and staff were attending to her they were caring, gentle and efficient. My wife was prone to pain and vomiting. On two occasions I found her covered in vomit and no one around to report this to. As a previous carer, I was able
on the first occasion, to clean and change her nightdress. Second time I found help. I asked for a meeting of nurses and asked for 1/2 hour visits. Also when people passed the door to look and listen in. This was agreed and I was content.

Reply from Peter Gardiner, General Manager at The Hollies Care Centre

Thank you for your review, I have passed your kind comments on to the team. It can take a few days to get to know new resident and establish the right person centred routine; this can be difficult where we have to rely on their primary carer to communicate at the early stages. However I am pleased that we managed to establish the best level of care for your wife quickly. Thank you again for your 'Excellent' review for the care that we provided and thank you for your review.


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Review from Julia W (Daughter of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in The Hollies for 8 and a half months, I could not fault the care she received. It is a wonderful home from home.

Reply from Peter Gardiner, Manager at The Hollies Care Centre

Thank you for your very kind review, it is always gratifying to hear that the dedication of the Team at the Hollies is appreciated.


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Review from K M (Daughter of Resident) published on 17 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at the Hollies for a 4 weeks stay following an operation.
She was warmly welcomed and made to feel at home, from arrival.
The accommodation was first class, excellently decorated, with all the modern amenities that a hotel would provide. The activities team were amazing, and put
her immediately at ease.
Nothing was too much trouble. She went out on several trips in the mini-bus, which she loved. The activities team provided everything, even sun-cream and hats as it was hot one day. The food was delicious, nutritious, her meals were planned, and a personal visit by the chef, ensured that all her likes and dislikes were accommodated.
The care team were fantastic both day and night. Nothing was too much trouble. Staff were always cheerful, caring and treated my mother like a member of the family. The owner, took the time and trouble to get to know my mother during her stay, which she was very impressed with. She would definitely return again, very highly recommended.

Reply from Peter Gardiner, Home Manager at The Hollies Care Centre

Thank you for your kind words, it is always gratifying to hear that the hard work and dedication of our team at The Hollies is appreciated.


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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for The Hollies Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.807 for The Hollies Care Centre is calculated as follows: ( (275 Excellents x 5) + (48 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 331 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hollies Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 19 Feb 2025

We have a number of beautiful ensuite bedrooms and luxury spacious suites available for nursing, dementia and respite care. We are welcoming new residents with the reassurances of comprehensive measures to ensure the health and safety of all. Our in-house hygiene standard and infection prevention measures are rigorous.


Awards / Recognitions (2)

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Meet the Team (5)

Jonathan

Jonathan Hawkins

Job Title: Managing Director

Jonathan has over 20 years of experience in managing care homes. He built The Hollies in 2006 and has gone on to create a full service care home that embraces personalised care. He has worked hard to build a truly supportive community not only within the Hollies but also within the local community. His tacit understanding of the residents means there are new initiatives on the go all the time and the facilities and amenities on site are state-of-the-art; these include the new Holly Oak purpose built dementia home.


Jo

Jo Walters

Job Title: Registered Manager

Jo has more than 40 years’ experience as a qualified nurse and is Registered Manager at the Hollies. She specialised in acute care/ elderly care and is very involved in all aspects of care. She also ensures excellent communication between residents and families.


Kaye

Kaye Hawkins

Job Title: Commercial Director

Kaye is a Commercial Director specialising in procurement of all goods and services throughout the supply chain and has an excellent demonstrable track record in her field of expertise. She is MBA and MCIPS qualified with over 35 years experience in all aspects of supply chain and procurement with major international blue-chip organisations and public sector bodies (Including NHS Healthcare and central government & MOD contracts).


Lindy

Lindy McDonald

Job Title: Head of Clinical Care

Lindy has been involved in elderly care from a very young age when her mother owned and managed a small residential home. After qualifying as a nurse, she worked in critical care and completed further studies in care for those living with dementia. She started at the Hollies as a registered nurse progressing on to Head of Clinical Care.


Diniwe

Diniwe Ndhlovu

Job Title: Head of Clinical Care - Nights

Diniwe has 38 years of nursing experience specializing in adults, midwifery and psycho-social counselling. She has a great passion for end of life care and enjoys meeting the needs of the elderly and the care team.