Millbrook Lodge

Moorfield Road, Brockworth, Gloucester GL3 4EX
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9.6 70 Reviews
  • Millbrook Lodge, Gloucester
Millbrook Lodge offers up to 80 residents compassionate, individualised residential, nursing and respite care in a modern, comfortable environment. Opened in 2010, the home is situated close to the centre of Brockworth, an attractive village just a few miles east of Gloucester.

This modern home has been designed with your well-being and comfort in mind. Cosy lounges are available to relax in, as are the secure gardens to take advantage of on sunny days and social activities take place daily for your enjoyment. If however, you'd like a little more privacy, then your own spacious bed-sitting room, with en suite facilities, offers a peaceful oasis. To give you the support you need when you need it, a friendly, professionally trained team are on hand around-the-clock to support you in how you wish to spend your day enabling you to continue to enjoy a fulfilling and independent lifestyle.

Dedicated Activities Coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest, be that with arts and crafts, a coffee morning or more individual pursuits. Visits from outside entertainers happen regularly. The home has its own minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

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Care Provided by Millbrook Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Robin Willmott (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Millbrook Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,395 – £1,495
    • Self-Funded Residential Dementia Care £1,495 – £1,625
    • Self-Funded Nursing Care £1,755 – £1,755
    • Self-Funded Nursing Dementia Care £1,755 – £1,755
    • RESPITE Self-Funded Residential Care £1,550 – £1,670
    • RESPITE Self-Funded Residential Dementia Care £1,670 – £1,790
    • RESPITE Self-Funded Nursing Care £1,930 – £1,930
    • RESPITE Self-Funded Nursing Dementia Care £1,930 – £1,930

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Millbrook Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Free parking is available outside the home.


Millbrook Lodge Reviews (70)

Total of 70, showing 21-40
9.6

Millbrook Lodge has a Review Score of 9.6 (9.625) out of 10, based on 22 reviews in the last 2 years. Over all time Millbrook Lodge has 70 reviews.

Overall Experience

  • 51
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Date Published

70
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Review from Jackie T (Sister-in-law of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care from all of the staff. Lovely food and a very high standard of cleanliness. Could not fault it in any way.

Reply from Rowen Campbell, on behalf of the team at Millbrook Lodge

Thank you for your feedback and for taking the time to write us a review of your experience of Millbrook Lodge. We really do appreciate it.


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Review from Gerry C (Son of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father arrived at Millbrook Lodge after a week at Gloucester hospital’s frailty assessment ward. He was in the Birdlip section of the home and given excellent care and attention, and I felt that he was loved by the staff. I also felt that our family was cared for and even our dog Magic was welcomed.
we can’t compliment the team enough, thank you so much.

Reply from Rowen Campbell, on behalf of the team at Millbrook Lodge

Thank you for taking the time to share your experiences of Millbrook Lodge. It is always a pleasure to welcome families to join ours, even furry family members! I will share your feedback with the team as I know they love to hear it.


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Review from Delia R (Wife of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am grateful to you all for looking after my husband. I miss him so much but am pleased I can come and spend time with him each day.

Reply from Rowen Campbell, Regional Marketing Manager at Millbrook Lodge

Thank you for writing us a review at what must be a difficult time. I'm glad you're able to visit each day; if there is anything else you need, please do let a member of the team at Millbrook know as they would be more than happy to help.


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Review from P H (Husband of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife has received good care and has been well looked after during her stay at Millbrook Lodge, and for the past seven years, she has been here.

Reply from Rowen Campbell, Regional Marketing Manager at Millbrook Lodge

Thanks for taking the time to write us a review. I'm glad to hear your wife is settled at Millbrook Lodge. I'll pass on your feedback to the team as I know they love to hear it.


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Review from Cindy H (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident here for eighteen months now. She is very happy here, despite her initial reluctance to give up her independence. She speaks highly of the staff and the care she receives and of the quality of the meals. We have found everyone to be pleasant, helpful and caring. We are happy
that Mum is happy, safe and well looked after.

Reply from Rowen Campbell, on behalf of the team at Millbrook Lodge

Thank you for your feedback and for taking the time to write us a review. I'm glad your mum is happy with us and I'll pass on your comments to the team as I know they appreciate hearing them.


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Review from Janet C (Wife of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Millbrook Lodge very satisfactory.
The staff were kind, helpful and cheerful.
They dealt with my husband, who was a difficult and stubborn individual with kindness and tact.

Reply from Freya Higgs, Marketing Administrator at Millbrook Lodge

Thanks for your feedback. I will pass this on to our team at Millbrook.


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Review from E D (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very nervous when our mum came from hospital. Our mum had always said she didn't want to go into care. The only thing we can say is that the staff are phenomenal. The most amazing carers. We are very sorry she's leaving her excellent team.

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Review from Barbara F (Daughter of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've always found the carers and staff extremely friendly and helpful.

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Review from Raymond D (Husband of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Millbrook Lodge to be the best place for my wife otherwise I would not have left her in your care for the last 7 years.

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Review from Jeanette J (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum first went into Millbrook Lodge for 2 weeks while I went on holiday, when I came back she didn't want to go back to her home and luckily they had a space and she stayed! The staff are always happy and treat Mum with respect. She fell out of bed once in the middle of the night and they rang me immediately
to let me know and kept me updated. Unfortunately, COVID affected the activities and there aren't as many as before, but hopefully, they will soon be back as before. Mum wouldn't want to go anywhere else!

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Review from R P (Son of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always been helpful and informative, especially in these difficult times. Been kept up to day with progress.

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Review from Shelia A (Wife of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband arrived at Millbrook Lodge, he has been well cared for and settled in really well. He is happy - most importantly - and content. All the staff are so kind to him and when I visit I am always made welcome. I know it would be too difficult for me to care for my husband at home now so
his going to Millbrook Lodge has been the best decision for him and me.

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Review from Marilyn H (Daughter of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the reception staff very helpful at most probably the most taxing time ever for them.
The nursing staff have kept me informed of my mother's current state during her difficult times.
The carers have all been happy and friendly and willing to find out the answers to the questions I had
to ask.

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Review from Elon N (Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good place. It's been a difficult year (Covid) but the staff have been cheerful and helpful. Staff shortages/absences sometimes cause problems leading to longer waiting times for services, but in the main, pretty good.
Facilities are good. Communication with family could be a bit better, especially
relating to visits.

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Review from F W (Resident) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The atmosphere is friendly and the management are approachable and helpful.

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Review from J J (Son of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review concerns my mum's care over the past 5 months. Following a fall her whole life changed from being very independent within the care home setting to becoming totally reliant on staff for all aspects of daily care. The journey has been a difficult one but the care the staff have shown to both
my mum and me has been wonderful. She recently celebrated her 101st birthday and, although bed bound, the staff really went the extra mile.

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Review from Russell H (Grandson of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

When it was arranged for my Nan to go to Millbrook I was very happy due to my other Nan spent her time there before passing.
However, it had become apparent they have lost the personal care they used to have with a severe lack of compassion and thoughts to the residents. With a lack of empathy and
clarity in communication through the outbreak.

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Review from Joyce M (Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am staying.
All is good for me.

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Review from R B (Daughter of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find this home caring, professional, warm, supportive, kind and considerate of all my mum's needs. I would highly recommend.

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Review from B N (Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I feel very lonely. I have been bedridden for nearly a year and staff rarely have time to talk to me. They often just talk among themselves when providing personal care and sometimes tell me to be quiet when I try to talk to them. I have anxiety and depression.
I can rarely see a doctor and I'm unable
to see a dentist or an optician.

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Current Review Score: 9.6 (9.625)

Overview of Review Score

The Review Score of 9.6 (9.625) out of 10 for Millbrook Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.625 for Millbrook Lodge is calculated as follows: ( (162 Excellents x 5) + (92 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 256 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millbrook Lodge is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (3)

Robin

Robin Willmott

Job Title: General Manager

Joined: 2014

The residents at Millbrook Lodge are cared for by a highly dedicated and professional team of employees which includes Nurses, Care Leaders, Carers, Administrators, Housekeepers and the Catering Team. They are all led and supported by both the Deputy Home Manager and General Manager.


Robin came to Millbrook Lodge from the NHS where he had worked since qualifying as a Nurse. Within the NHS Robin had worked in inpatient services, the community mental health team and latterly worked for 5 years as a Dementia Education Nurse. Robin has been published in the Journal of Dementia Care and runs courses on aspects of Dementia and end of life care.


As well as carrying the Registered Mental Nurse qualification Robin holds a Masters Degree in Counselling Psychology with a focus on supporting older people through therapy. Robin also holds a B.Sc in Nursing and is a member of the British Association of Counselling and Psychotherapy.


Robin expects high standards of person-centred care from his team and works with his colleagues to ensure that Millbrook Lodge has a homely, relaxed atmosphere for all of the residents.


Hayley

Hayley Taylor

Job Title: Deputy Manager

Joined: 2009

Hayley Taylor is the Deputy Home Manager at The Orders of St John Care Trust’s Millbrook Lodge in Gloucestershire and has 15 years of experience working in the Care Sector.


Hayley is passionate about her role and loves that the role provides different challenges every day. Meeting new and interesting people whilst doing something positive for someone in need is a passion of Hayley’s and she is proud this is something she gets to do every day.


Hayley has worked for OSJCT since 2009 and has a Level 3 in Leadership for Health and Social Care.


Alison

Alison Johns

Job Title: Senior Nurse

Joined: 2005

Alison Johns is the Senior Nurse at The Orders of St John Care Trust’s Millbrook Lodge in Wiltshire and has 13 years of experience working in the Care Sector.


Alison is extremely passionate about her role and likes working in a team that is dedicated to ensuring a quality of life for ALL of the home's residents. There is a lot of fun and laughter at the home which makes for a lovely atmosphere.


Alison has a few hobbies that occupy her spare time, they are card making and scrapbooking as well as cooking. The Home Manager has had me make a curry for the staff curry night! She also likes to socialise with colleagues and enjoy a good natter!


Alison has worked for OSJCT since 2005 and is a Registered General Nurse.