Millbrook Lodge

Moorfield Road, Brockworth, Gloucester GL3 4EX
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9.6 70 Reviews
  • Millbrook Lodge, Gloucester
Millbrook Lodge offers up to 80 residents compassionate, individualised residential, nursing and respite care in a modern, comfortable environment. Opened in 2010, the home is situated close to the centre of Brockworth, an attractive village just a few miles east of Gloucester.

This modern home has been designed with your well-being and comfort in mind. Cosy lounges are available to relax in, as are the secure gardens to take advantage of on sunny days and social activities take place daily for your enjoyment. If however, you'd like a little more privacy, then your own spacious bed-sitting room, with en suite facilities, offers a peaceful oasis. To give you the support you need when you need it, a friendly, professionally trained team are on hand around-the-clock to support you in how you wish to spend your day enabling you to continue to enjoy a fulfilling and independent lifestyle.

Dedicated Activities Coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest, be that with arts and crafts, a coffee morning or more individual pursuits. Visits from outside entertainers happen regularly. The home has its own minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

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Care Provided by Millbrook Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Robin Willmott (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Millbrook Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,395 – £1,495
    • Self-Funded Residential Dementia Care £1,495 – £1,625
    • Self-Funded Nursing Care £1,755 – £1,755
    • Self-Funded Nursing Dementia Care £1,755 – £1,755
    • RESPITE Self-Funded Residential Care £1,550 – £1,670
    • RESPITE Self-Funded Residential Dementia Care £1,670 – £1,790
    • RESPITE Self-Funded Nursing Care £1,930 – £1,930
    • RESPITE Self-Funded Nursing Dementia Care £1,930 – £1,930

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Millbrook Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Free parking is available outside the home.


Millbrook Lodge Reviews (70)

Total of 70, showing 41-60
9.6

Millbrook Lodge has a Review Score of 9.6 (9.625) out of 10, based on 22 reviews in the last 2 years. Over all time Millbrook Lodge has 70 reviews.

Overall Experience

  • 51
  • 16
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Date Published

70
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22
48

Review from G B (Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Life is different with 4 months in isolation. Just for the last couple of weeks we can have one member of the family at a time for 15 minutes by appointment out in the garden. It's not the same here.

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Review from Patty B (Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only been a resident since March 2020. I have settled well enough and find the carers extremely helpful and so kind when I feel I need some sympathy. Not often though. When things are normal again, I look forward to visits to church, the library and just being out! I love walking in our gardens
and now have a flower bed - of my own! I am very lucky to be still mobile (with a trolley) and at present require little help.

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Review from J M (Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been here for almost two years now I have felt happy and settled.

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Review from Martin A (Son of Resident) published on 1 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank the staff in Birdlip at Millbrook Lodge for the marvellous care given to our mother.
She had happy times with kind friends and we could not have hoped for better care shown by the staff that made mum’s last years so comfortable and a home from home feel.
As visitors, we were
always made welcome. Once again a big thank you to everybody.
We would highly recommend Millbrook Lodge to anyone needing high standard care for a relative.

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Review from Kayleigh B (Granddaughter of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank the carers in Birdlip at Millbrook Lodge for the wonderful care that they gave my grandad. For all the love, laughter, friendship and always being there when Grandad needed a shoulder to cry on. Also, I cannot thank you enough for being so kind to me and my family every time we
visited. You always made us feel very welcome and helped us through the hard times. Nothing was ever too much trouble. I would recommend Millbrook Lodge to anyone.

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Review from R P (Son of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A good home, the staff are very helpful, no problems Leckhapton Unit very good.

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Review from B W (Son of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very high standard of care.
Staff clearly cared about the resident.
When the resident became ill the home provided great support to the family.

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Review from Jane R (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very poorly over the last 2 - 3 months.
The staff have been so caring, supportive and helpful.
I have been fully informed and involved in what has been happening at all stages.
It is a tremendous relief to know that mum is receiving such marvellous care.
I couldn't wish for more.

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Review from Donna O (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millbrook is welcoming, friendly and a wonderful place for our mum to be.
She is so well looked after by all the carers, thank you all.
My sister and I know our mum is safe, happy and we know also that we are informed at all times in mum's care and any worries she may have.
Millbrook is like our
second home and we always feel welcome and happy here.
Thanks to all the wonderful staff and carers for their kindness and continued support.
We would always recommend Millbrook to all.

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Review from Betty B (Cousin of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time my relative came to Millbrook Lodge, the care and consideration has been excellent. I have no complaints at all and staff have done everything they can do to assist her.

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Review from M D (Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have treated very well by all the staff who are cheerful and respectful at all times even when understaffed. This is a great achievement as over 50% of residents are in big chairs unable to talk or indicate what they are feeling.

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Review from Julienne R (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was always a true gentleman and with thanks to the care and respect shown by everyone from the start of his journey until the end was truly excellent. I would recommend in a second this care home. Three words is all that is left to say: 'simply the best'.

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Review from G B (Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care her is very high even with "difficult" residents who suffer from dementia.
The food I find is very good. Choices are usually available which is important since different personal tastes need to be catered for and are. But it is not a cheap home.

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Review from Graham B (Power of Attorney of Resident) published on 22 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear friend, aged 93, was a short-term resident in Millbrook Lodge after being placed there for palliative care. She was fairly poorly for most of her stay, but very alert and aware of all that was going on. She lived at home independently for the past 40 years and we were concerned as to how she
would find living in a nursing home.
However, we need not have worried, as the care she received was first class and her final six weeks were as good as they could have been and she very happy. We witnessed on many occasions the great care that all the staff took in looking after our friend and the other residents. Nothing was too much trouble and we were especially impressed with the dedicated nurses, who showed great skills in managing her failing health. Also, on our frequent visits, we felt part of the family.
Overall, the care that our friend received was superb and we cannot thank the staff enough for all they did for her. This is a great nursing home.

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Review from Michael P (Son of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all aspects of the home I am an RGN, RMN with previous experience of home management and would highly recommend this home.

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Review from Elizabeth G (Daughter of Resident) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the home, you find it always fresh and clean with information readily displayed throughout the building. The staff, without exception, are welcoming, friendly and supportive of the residents and visiting family. Refreshments are readily available again for both residents and visitors. Meals
for visitors are always offered, a reminder that the Lodge is the resident's home. Activities are well organised and very varied and try to involve as many capable residents as possible.

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Review from E B (Resident) assisted by family/friend published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made welcome when shown around for the first time. Location good, also on a good bus route from city centre.
Staff are excellent, they make sure the residents are looked after at all times to a high standard,
Activities are good. They make a point of getting the residents involved in the activities.

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Review from Queenie B (Resident) assisted by family/friend published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is excellent. The staff cannot be faulted. The room provided is excellent and the food is very tasty and the portions satisfactory.

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Review from Michael H (Daughter of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, clean and homely activities for residents, families welcome. Garden kept up together, flowers, plants, nice to relax with a nice outlook.

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Review from C L (Son of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having seen three nursing homes, I had no hesitation in placing mum at Millbrook Lodge. I know that the staff take every opportunity to care for the residents. All the staff are friendly and caring, creating a great environment for everyone. Due to the complexities and conditions of the various residents,
I can see however difficult the requirements, they maintain their care throughout. Entertainment plays a major part in keeping them busy, occupied and making their days worthwhile.

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Current Review Score: 9.6 (9.625)

Overview of Review Score

The Review Score of 9.6 (9.625) out of 10 for Millbrook Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.625 for Millbrook Lodge is calculated as follows: ( (162 Excellents x 5) + (92 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 256 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millbrook Lodge is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (3)

Robin

Robin Willmott

Job Title: General Manager

Joined: 2014

The residents at Millbrook Lodge are cared for by a highly dedicated and professional team of employees which includes Nurses, Care Leaders, Carers, Administrators, Housekeepers and the Catering Team. They are all led and supported by both the Deputy Home Manager and General Manager.


Robin came to Millbrook Lodge from the NHS where he had worked since qualifying as a Nurse. Within the NHS Robin had worked in inpatient services, the community mental health team and latterly worked for 5 years as a Dementia Education Nurse. Robin has been published in the Journal of Dementia Care and runs courses on aspects of Dementia and end of life care.


As well as carrying the Registered Mental Nurse qualification Robin holds a Masters Degree in Counselling Psychology with a focus on supporting older people through therapy. Robin also holds a B.Sc in Nursing and is a member of the British Association of Counselling and Psychotherapy.


Robin expects high standards of person-centred care from his team and works with his colleagues to ensure that Millbrook Lodge has a homely, relaxed atmosphere for all of the residents.


Hayley

Hayley Taylor

Job Title: Deputy Manager

Joined: 2009

Hayley Taylor is the Deputy Home Manager at The Orders of St John Care Trust’s Millbrook Lodge in Gloucestershire and has 15 years of experience working in the Care Sector.


Hayley is passionate about her role and loves that the role provides different challenges every day. Meeting new and interesting people whilst doing something positive for someone in need is a passion of Hayley’s and she is proud this is something she gets to do every day.


Hayley has worked for OSJCT since 2009 and has a Level 3 in Leadership for Health and Social Care.


Alison

Alison Johns

Job Title: Senior Nurse

Joined: 2005

Alison Johns is the Senior Nurse at The Orders of St John Care Trust’s Millbrook Lodge in Wiltshire and has 13 years of experience working in the Care Sector.


Alison is extremely passionate about her role and likes working in a team that is dedicated to ensuring a quality of life for ALL of the home's residents. There is a lot of fun and laughter at the home which makes for a lovely atmosphere.


Alison has a few hobbies that occupy her spare time, they are card making and scrapbooking as well as cooking. The Home Manager has had me make a curry for the staff curry night! She also likes to socialise with colleagues and enjoy a good natter!


Alison has worked for OSJCT since 2005 and is a Registered General Nurse.