All nursing home care is included with exception of hairdressing, chiropody, dental care and opticians. We do accept Social Services and self-funded residents. At Horsfall House we can provide free respite care partnered with The Stroud Hospitals League of Friends. Eligibility is not based on means, but upon clinical need and being registered with one of the 11 local GP practices covering the Stroud area.
No restrictions. Pets also welcome.
Two free, large car parks.
Horsfall House has a Review Score of 9.7 (9.740) out of 10, based on 9 reviews in the last 2 years. Over all time Horsfall House has 10 reviews.
Review from Ruth N (Niece of Resident) published on 11 November 2024
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Overall Experience
5.0 out of 5
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Review from Nicholas C (Son of Resident) published on 22 December 2023
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5.0 out of 5
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Review from Betty B (Day Care) published on 3 November 2023
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5.0 out of 5
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Review from C T (Wife of Resident) published on 9 October 2023
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5.0 out of 5
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Review from T G (Friend of Resident) published on 9 October 2023
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5.0 out of 5
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Review from Liz R (Wife of Resident) published on 9 October 2023
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5.0 out of 5
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Review from Sarah P (Daughter of Resident) published on 9 October 2023
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Overall Experience
4.0 out of 5
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Review from Frederick S (Husband of Resident) published on 9 October 2023
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Overall Experience
5.0 out of 5
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Review from Ruth G (Resident) published on 29 September 2023
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Overall Experience
5.0 out of 5
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Review from Vesper W (Daughter of Resident) published on 3 November 2022
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Overall Experience
5.0 out of 5
Reply from Dee Wiggett, PR, Marketing and Fund Raising Support Officer at Horsfall House
We are very proud of our team in the Day Centre and thank you for your welcomed comments.
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The Review Score of 9.7 (9.740) out of 10 for Horsfall House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.840 for Horsfall House is calculated as follows: ( (92 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 106 Ratings = 4.84
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Horsfall House is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Jan 2023
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Job Title: Operations Director
Joined: 2019
Nicola is our Operations Director. Nicola started her care career whilst her family were growing up. Nicola worked at Gloucester Royal Hospital for 12 years in the renal ward following some care home experience. Nicola worked her way through NVQ training and won a sponsorship to complete her nurse's training. Nicola returned to the hospital and worked her way up to a ward sister.
Following on from 12 years’ experience within care homes in Gloucestershire in posts as Deputy Managers and Home Managers, Nicola joined Horsfall House in November 2019. Nicola says she is fortunate to have joined a team of dedicated staff and to support General Manager in day-to-day business and able to use her nursing knowledge to support and work with the staff and residents.
When not at work Nicola enjoys being a grandparent and spending time with her 3 daughters. Nicola also likes to bake, do craft activities, do theatre, garden and travel to Malta.
Job Title: Home Care Manager
Joined: 2022
Trudy Wells Joined Horsfall Home Care in July 2022. She believes in enabling people to remain at home, in familiar surroundings as long as they are able to and want to do so. Trudy has varied experience working for Local Authority Adult Social Care and local charities over the past 30 years. She has undertaken the Registered Manager role (CQC) in all of these organisations. Trudy enjoys working for registered charities and believes that the mix of care resources offered by Horsfall House complement each other perfectly and offer a natural opportunity to work together in the interest of people receiving care. She has a Diploma in the Management of Care Services and a Dementia Leader qualification.
Trudy has lived locally so knows the area covered by Horsfall House well. She enjoys being active in her spare time by running and cycling either alone or with the clubs that she belongs to. She particularly enjoys the challenge of conquering the Stroud Valley hills on her road bike.
Job Title: Day Centre Manager
Joined: 2003
Emma has worked in the Day Centre at Horsfall House since 2003 after the birth of her daughter. Emma first started as a Care Assistant to provide physical and stimulating activities and support individuals with their personal care needs. She progressed over the years to build on her career within the Unit eventually becoming the Day Centre Manager in September 2019.
Emma has gained Qualifications within Horsfall House in Health and Social Care levels 2 and 3, ILM Team Leader level 2, VRQ level 2 in Health and Safety and Infection Control and she is also the infection control link for her unit.
Emma has an exceptional team of Carers, Drivers and volunteers who are supportive, hardworking and committed to ensuring individuals are cared for in a friendly and safe environment. Emma refers to the Day Centre as a “Nest” where we keep clients safe and happy.
