Magdalen House Residential Home

98 London Road, Gloucester GL1 3PH
Submit a Review
9.9 15 Reviews
  • Magdalen House Residential Home, Gloucester
Discover the essence of comfort and security at Magdalen House Residential Home. Nestled in serene surroundings, the home offers more than just accommodation; it cultivates a genuine sense of belonging for each resident.

The devoted team is committed to providing an unparalleled experience, ensuring residents feel at ease from their first moments at the home. Specialised training equips staff to support residents living with dementia, exemplifying their dedication to personalised care.

Magdalen House hosts up to 29 residents across two floors, emphasising personalisation by encouraging residents to customise their rooms. Each room features an ensuite WC and wash basin, bespoke furniture, and is impeccably designed.

Communal spaces include a newly renovated lounge with an activities area, cinema, and café/bistro, ideal for gatherings and events. Coming soon, the first-floor dining area, served by dedicated chefs via dumb waiter, will elevate the dining experience and give that feeling of dining out with friends every night!

The lush gardens provide a sunny sanctuary, with cosy seating areas strategically placed for quiet moments or leisurely reading, all overlooking the historic St. Margaret's Chapel.

Savour freshly cooked meals from the on-site kitchens, available anytime, with snacks and drinks conveniently accessible day or night.

Show Magdalen House Residential Home on the Map

Care Provided by Magdalen House Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Sheltered Housing

Good to Know

  • Person in charge
  • Emma Wichard (Registered Manager)
  • Admission Criteria
    • People living within Gloucestershire
    • Ages 60+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1993
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Magdalen House Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,075 – £1,300
    • Self-Funded Residential Dementia Care £1,075 – £1,500
    • RESPITE Self-Funded Residential Care £1,325 – £1,475
    • RESPITE Self-Funded Residential Dementia Care £1,325 – £1,525

  • The fees shown are for one of our standard rooms; some of our rooms have an additional premium charged.
  • (these prices are only a guideline, please contact Magdalen House Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is plenty of onsite parking available


Magdalen House Residential Home Reviews (15)

9.9

Magdalen House Residential Home has a Review Score of 9.9 (9.901) out of 10, based on 12 reviews in the last 2 years. Over all time Magdalen House Residential Home has 15 reviews.

Overall Experience

  • 15
  • 0
  • 0
  • 0
  • 0

Date Published

15
1
11
12
3

Review from C H (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Magdalen House Residential Home is a lovely residential home with very caring staff. My parents had a double room and were very well cared for. Sadly Magdalen House decided to de-register as a nursing home and my parents had to leave. However we will always be grateful for the eight weeks or so, that
my parents were able to enjoy going out on trips and being well cared for. The nurse that cared for my father was second to none and brought him back to health long enough to settle my mother into her new nursing home (St Faiths) which is exceptional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gayle R (Daughter of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Magdalen House in January this year. She has received the most excellent care. The staff are kind, patient and very respectful. There is an activity every day if the residents wish to join in. My mum is treated like a person in her own right, and not just a resident. I was so worried
about my Mum going into a care home but she is so happy there and myself and my family are so happy we found an amazing home for my 96-year-old Mum, to live the rest of her life, with so much happiness and treated with dignity.

Reply from Emma Wichard, Registered Manger Magdalen House at Magdalen House Residential Home

Thank you for your positive feedback Gayle, we are very appreciative of your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie B (Daughter of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently had a call from Magdalen House regarding my mum; she has Dementia and had a fall and the ambulance had been called. Thankfully all was well.
I know that the home and staff have provided great service/care to my mum every day (for the last 10 years), but had never experienced the hands-on
effect of this care. On this occasion, Mum had an incident, was unwell and was on the floor in her room; she is immobile and has to be hoisted everywhere - on this occasion, it was back into bed. The care, dignity, language, prompting and treatment the staff gave and showed Mum were amazing. I always say that Magdalen House is Mum's home and the staff are her 'family' - but on this occasion, I saw at first sight what this means to Mum (and me) - and - for that I am eternally grateful.
I would recommend Magdalen House as an excellent place for someone you care about who needs support to live - it has excellent staff and a wonderful atmosphere and relatives are made welcome whenever they visit.

Reply from Emma Wichard, Registered Manger Magdalen House at Magdalen House Residential Home

Thank you for your support and positive feedback, I absolutely agree you Magdalen is Mum's home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy B (Wife of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband had at Magdalene was very good. He was welcomed and soon settled and became one of the 'Magdalene' family. He was shown kindness, dedication and respect at all times.
The care was excellent with attention to his own likes and dislikes.
As a family, we were treated with respect
and compassion always ensuring we were comfortable. Nothing was too much trouble. I was welcomed to have meals with my husband and encouraged to join in activities.
All the staff were wonderful and deserved praise for their dedication.
Thanks so much to you all.

Reply from Emma Wichard, Registered Manger Magdalen House at Magdalen House Residential Home

Thank you for your positive feedback, we really appreciate it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shaun S (Son of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after and the staff make sure she is stimulated and entertained. They treat her extremely well. The facilities are excellent.

Reply from Emma Wichard, Head of Operations at Magdalen House Residential Home

Thank you for your review Shaun, looking after Mum is a pleasure.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie G (Daughter of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a senior nurse visiting a care facility, I automatically cast an eye around. When my father needed extra care, I could not be happier with Magdalen House. I was so impressed with the care and service I and my family received. The care team are friendly and helpful, going above and beyond, ensuring
all my father's care needs are met. The staff's positive attitude and willingness to go the extra mile for not just my dad but other clients and extended family. The staff act as a family and demonstrate excellent, professional, knowledgable, confident care. The whole property is clean and maintained to a high standard. I highly recommend.

Reply from Emma Wichard, Head of Operations at Magdalen House Residential Home

Thank you for your lovely review, we really enjoy seeing all of you in the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brenda B (Wife of Resident) assisted by family/friend published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's hard to let your loved one go into care. We met when we were 16 years old, 72 years together. Magdalen House was a gift, astounding. The staff helped us settle my husband. He settled quickly due to the care delivered. They all became part of the extended family, inviting me to events and activities
put on by the staff. Lovely food, which I was invited to attend meal times. All staff are approachable, friendly and professional. I highly recommend this facility, the cleanliness, culinary excellence, skill and most importantly care and understanding with great communication.

Reply from Emma Wichard, Head of Operations at Magdalen House Residential Home

Thank you for your lovely review, we really enjoy seeing all of you in the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B H (Wife of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to need more care than we were able to provide at home, I found it very difficult to hand him over to someone else to do the caring. He and I would both have preferred for him to have stayed at home, but we both came to realise this wasn't possible but discovered that Magdalen House
was the perfect answer to our needs. My husband was made very welcome as a resident and I was always welcome as a visitor - any time of day. The staff were wonderful, the care first-class, food excellent, well prepared in Magdalen's own kitchen and activities varied and pleasing. My husband soon became friends with the staff and other residents.
Sadly he quietly passed away with his wonderful carers by his side, a great comfort knowing he was not alone - we were a few minutes late arriving to see him - my lasting memory is how peaceful he looked and his carers were still with him when we arrived.
I will always be grateful for the love and the care shown to my husband during his time at Magdalen House.

Reply from Emma Wichard, Head of Operations at Magdalen House Residential Home

Thank you very much for your kind words, it was a privilege to be able to care for your husband he was a wonderful man. Please come and have a coffee with us soon, you are all missed by Team Magdalen.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine J (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a bad fall and a stay in hospital my Mum went to Magdalen House for respite care. From the very start everyone has been kind and supportive to both Mum and myself and she has now become a permanent resident.
Mum’s ensuite room is beautifully furnished and the whole home is spotlessly clean,
warm and welcoming. There is a very friendly atmosphere with lots of fun and laughter. Every single member of the team is attentive and considerate and there is always someone on hand if Mum ever needs a little extra comfort and reassurance. They have taken time to get to know Mum’s preferences and she is encouraged to participate in the many and varied activities.
As a visitor I am always made to feel at home and any concerns are dealt with sympathetically. Now that Mum can no longer care for herself, I can relax in the knowledge that she is safe and being looked after with kindness and compassion. In Mum’s own words, “I really couldn’t be in a better place”.

Reply from Emma Wichard, Head of Operations at Magdalen House Residential Home

Thank you so much for this lovely feedback, I am so pleased you and Mum are happy. It is our pleasure looking after Mum and we enjoy your visits to the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sherryl J (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came here originally for respite care but it soon became obvious he needed full-time care and to go home really was not a safe option for him. The home helped and supported me as they agreed it would be a safeguarding issue if he was to go home and finally it has been agreed for him to stay
permanently. The care and support my father has received has been excellent. He is so happy here as there are always activities they get him involved in along with trips out. They have been very quick to respond to queries and when unwell they have been very prompt in getting medical help. This has been such a relief to the family that he is being well taken care of.

Reply from Emma Wichard, Head of Operations at Magdalen House Residential Home

Thank you for positive feedback, we are also very pleased that Dad is now living with us permanently.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola M (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Magdalen House for over 10 years and during this period she has received kindness and support from all the staff who always do their very best to help and assist her. The home is well run and always welcoming which is particularly apparent following the recent extension
renovations and changes to the decor. I have no reservations whatsoever in recommending Magdalen House as a safe, happy and enjoyable place to live where the standard of care is first class and the atmosphere is always friendly and convivial.

Reply from Emma Wichard, Head of Operations - Registered Manger Magdalen House at Magdalen House Residential Home

Thank you Nicola, for your lovely comments and positive feedback about the home. It is our pleasure looking after Mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard D (Son of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mother has been at Magdalen House for respite care for a number of weeks over the last few months. I can’t praise the staff enough, they have simply been outstanding and it shows in my mother's smile and comments about both the people and the place. I have complete peace of mind whenever my
mother stays at Magdalen House and when the time comes when I can no longer look after her at home I hope she will become a permanent resident.

Reply from Kathryn Lewis, CEO at Magdalen House Residential Home

Thank you so much for your wonderful feedback; it is much appreciated. Our staff team will be delighted that you and your mum have been so complimentary about them and our beautiful home. We look forward to welcoming Mum back soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bev T (Niece of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Very professional and caring staff at all levels. Staff genuinely care for residents' needs and work hard get to know residents' likes and dislikes. One-to-one activities and group activities are good. Lovely welcoming atmosphere and the staff are chatty and smiley. Good quality
and choice of food. Medical/nursing care is excellent. Decor and hygiene are good. Communication/updates with family are excellent. The only negative is could do with a designated visitor lounge/area inside as the room is a bit small.

Reply from Kathryn Lewis, CEO at Magdalen House Residential Home

Thank you for your review and the extremely positive comments you have made about our home and staff. I agree with your comment regarding a visitor lounge/area and we are seeking ways to improve the space we have in the home for the benefit of our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul S (Son of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Magdalen House that looked after my mum over the past few months. Mum joined Magdalen House in March, settled down well, made friends and joined in all the activities, even taken a trip out on the bus when COVID restrictions were lifted. The staff were exemplary
in their treatment of my mum with care and dignity being their priority, even at the time of Mum's passing from a short illness in August. I highly recommend Magdalen House for the care of a loved one.

Reply from Kathryn Lewis, CEO at Magdalen House Residential Home

Thank you for your wonderful review; it was our pleasure and a privilege to care for your mum. We are very proud of our home and the staff team who do such a fantastic job in caring for each and every resident we have.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen S (Granddaughter of Resident) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely 'home', very friendly and everyone was so kind to my nanna. I was really impressed by the care she received, especially during the pandemic; it gave our whole family confidence that she was OK. They made a pod for visits, and we had some Skype calls too. Brilliant staff and lovely place. Rooms
aren't particularly big but no smaller than others we'd looked at and lots of nice spaces/facilities. Would definitely recommend it.

Reply from Kathryn Lewis, CEO at Magdalen House Residential Home

Thank you for taking the time to leave us a review; we are delighted to receive such positive feedback, which reinforces why we are so proud of Magdalen House and the brilliant staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Magdalen House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Magdalen House Residential Home is calculated as follows: ( (128 Excellents x 5) + (14 Goods x 4) ) ÷ 142 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Magdalen House Residential Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

Emma

Emma Wichard

Job Title: Registered Manager

Joined: 2014

With a diverse background in the charity and social care sectors, Emma has garnered a wealth of skills that she now brings to her pivotal role as Head of Operations and Magdalen House Residential Home Registered Manager. In this capacity, she oversees the seamless functioning of our residential home, ensuring a positive and supportive environment for our residents.


Beyond the duties of her role, Emma is an enthusiastic reader, she finds immense joy in spending quality time with her grandchildren. Additionally, Emma has an interest in vintage clothing and savouring a coffee or two with friends


Libby

Libby Johnstone

Job Title: Home Administrator

Joined: 2013

Libby has worked as the Home Administrator for nearly 5 years, previously she was our Head Office Receptionist.


Libby has over 10 years of experience in administration. Libby enjoys going for walks and going on holiday around the Gower coast and abroad.


Alicia

Alicia White

Job Title: Head of Care

Joined: 2019

I have worked for Gloucester Charities Trust for three years. It has always been my passion to work in healthcare, so I was thrilled to begin working at Magdalen House as a Health and Social Care apprentice after I had finished my studies in school. In 2022, I applied for the post of Senior Care and Support Assistant and began working as part of a Senior team. This new post allowed me to have an insight into what leadership in Care looks like and prepared me for my new job as Head of Care.


The transition has been both challenging and exciting as we work through a very pivotal time for Magdalen House, I look forward to continuing working with the team to provide a high standard of care to all of our residents.


Adele

Adele Speed

Job Title: Head of Housekeeping

Joined: 2013

Adele has been our Head Housekeeper since 2013, She is also our onsite Hairdresser and also regularly helps out on the care team.


Adele enjoys spending time with her family, she has a cavapoochon called Rico who is a regular visitor to Magdalen House.


Jo

Jo Galling

Job Title: Head Chef

Joined: 1993

Jo has worked at Magdalen House for 30 years and has been in the catering profession for 38 years, starting as a waitress.


It is very rewarding to produce well-balanced home-cooked food for the residents. Jo enjoys reading, working out and spending time with her family.


Lorna

Lorna Corleys

Job Title: Senior Care and Support Assistant

Lorna has worked at Magdalen House since Dec 2018, Lorna started as a Care and Support Assistant and has worked up to Senior Care and Support Assistant. She enjoys taking care of our residents. In her spare time, she enjoys playing video games, watching Anime and attending comedies and concerts.


Frequently Asked Questions about Magdalen House Residential Home

What types of Care is Magdalen House Residential Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Magdalen House Residential Home provide?

Sheltered Housing & Own GP if required are other types of care provided.

How many Rooms does Magdalen House Residential Home have?

There are 28 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Magdalen House Residential Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Magdalen House Residential Home to the centre of Gloucester?

0.3 mile(s) as the crow flies, distance by road may be significantly further.