Mill House

55 Sheep Street, Chipping Campden GL55 6DR
Submit a Review
9.7 71 Reviews
  • Mill House, Chipping Campden
Mill House Care Home with Nursing in Chipping Campden provides the highest standard of residential, nursing and dementia care for up to 45 elderly residents, including trial stays, day care, respite breaks, convalescent care and permanent care for individuals or couples.

Round-the-clock care is provided and a 'nurse call' system is fitted throughout the home. There are two private resident lounges, one with glorious views over the garden and one with views over the Cotswold countryside. The home has two newly refurbished dining rooms and a new bistro area, stocked with cakes and biscuits and other homemade goodies. An updated activities room features a private terrace with views over the fields, with a chance of seeing some Cotswold Sheep.

Dining is an important part of the day to day life at Mill House and a qualified chef and kitchen team take pride in producing varied and appetising menus, providing a nutritious and balanced diet and meeting each resident's needs. Through specialist dementia training, the team are able to offer creatively presented food that helps to stimulate the senses of those residents living with dementia.

The professional care team work closely with residents to provide personalised care. Residents benefit from a broad range of activities with dedicated health and wellbeing coordinators who ensure a varied and stimulating programme which is available to residents daily.

Show Mill House on the Map

Care Provided by Mill House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Clarissa Ellis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (41)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,675
    • Self-Funded Residential Dementia Care from £1,675
    • Self-Funded Nursing Care from £1,925
    • Self-Funded Nursing Dementia Care from £1,925
    • RESPITE Self-Funded Residential Care from £1,825
    • RESPITE Self-Funded Residential Dementia Care from £1,825
    • RESPITE Self-Funded Nursing Care from £1,925
    • RESPITE Self-Funded Nursing Dementia Care from £1,925
  • (these prices are only a guideline, please contact Mill House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home operates an open visiting policy, allowing friends and family members to visit with residents at the times that are most convenient.


  • Parking

  • Mill House has on site parking for visitors


Mill House Reviews (71)

Total of 71, showing 21-40
9.7

Mill House has a Review Score of 9.7 (9.743) out of 10, based on 12 reviews in the last 2 years. Over all time Mill House has 71 reviews.

Overall Experience

  • 51
  • 18
  • 2
  • 0
  • 0

Date Published

71
0
1
12
59

Review from J W (Daughter of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Two years ago I would have highly recommended Mill House, but now because of short staffing, I find there are not enough people around to help my mum if needed. Food has deteriorated and is not the sort for an older person. The doctor needs to go in at least once a week, also the hairdresser. Mom's
toilet needs to be cleaned each day. Activities are really good and the staff who are left are very kind and do the best they can.

Reply from Home Manager, Home Manager at Mill House

We are sorry to hear about your experience with the home. We value feedback received from anyone involved with or having contact with the home and truly believe this enables continuous improvement. If you would like to discuss your mother's care with us, please contact us directly using: WeCare@caringhomes.org


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert E (Husband of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all respects.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maggie N (Daughter-in-law of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be more pleased with the care provided. It is not only a beautiful place but the staff are absolutely lovely as well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jonathan N (Son of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so relieved my mother is in such excellent hands. They treat her with such love and dignity and they truly are heroes to me and, in fact, all of England.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil D (Son of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the folks at Mill House are brilliant! I've always had an overwhelming feeling of genuine love and care whenever I've visited. I recommend Mill House unreservedly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Granddaughter of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to see my nanna during this challenging time. The care of her was very evident in the way the staff all treated her. She clearly had a good relationship with the staff and was happy with the food and the way she was looked after. COVID restrictions were very tight, as they should be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim C (Daughter of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Mill House team have been caring for my Mum for several months now. She entered for respite care initially but shortly after became a permanent resident. I know she is being looked after incredibly well and all her needs are met with kindness, compassion and genuine thoughtfulness. The staff have
been exceptionally responsive with regard to any necessary medical care and in ensuring all proper Covid precautions are met. Thank you for keeping my Mum safe and happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James B (Grandson of Resident) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, very pleasant, helpful staff. My nana is always well looked after and happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alex B (Grandson of Resident) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone's really friendly. Always happy to go above and beyond to please. Accommodating and professional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey P (Daughter of Resident) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for over a year now and despite all the issues with the Coronavirus pandemic and starting issues and change of management, Mill House continues to deliver care and support to Mum. Today was her birthday and they all went above and beyond to make sure she had an extra special day, with
cake, music and bunting - it was fabulous.
Thank you all once again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel S (Son of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even with the increasing workload dut to COVID-19 restrictions, the staff still go the extra mile to ensure all residents are kept safe and are well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P G (Grandson of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visit my nana and I was surprised how strictly are they with protecting our beloved. The activity guy who helped me with the documents and show me the visitors area was very nice and kind. My nana said that she is happy which makes me happy. Thank you Mill House!!!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally E (Granddaughter of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm amazed! The staff members are extremely kind and caring. The atmosphere in the care home is very warm and welcoming. The care and activity department are brilliant! The food is like a premium quality restaurant!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andy J (Grandson of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely no worries even at this very stressful time, I have been asked if I would kindly leave a review, and I am delighted to do so. The communication during the present climate has been exceptional from the reception team and especially from the hospitality manager who sends us regular photos and
updates, the images he sends are not generic but photos of our mum involved in activities she always used to love doing. I feel relaxed and consistently reassured that she is happy and that the care team are all exceptional somehow through conversations and emails and through skype and the more recently allowed garden visits have totally taken our worries away.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barry J (Friend of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited Mill House on a number of occasions. The greeting one receives from reception through to other staff is always friendly and welcoming. The Home has recently had a number of improvements made, to help the residents' experience of good quality 'care'. To the visitor it has a palpable 'heart
and soul'. One of the key elements in a good care home is the input from the activities team. At Mill House I have always found this to be excellent. Gem has become a fashionable expression but in relation to the Mill House Activities team I have no hesitation in using this term. Patience, compassion and a desire to ensure each resident has the most fulfilling experience in their later years is what the activities team display. Keep up the good work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy G (Friend of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The activities team are keeping residents engaged and happy during lockdown. In particular, they have encouraged and welcomed on-line services from the local Church, and are using recorded videos from the Chaplain, who can’t visit personally at present.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Harriet S (Friend of Resident) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having had connections to Mill House for some years now and following their regular social media updates throughout the Lockdown period of Covid-19 it has been wonderful to see how the staff have continued to keep residents spirits high even in this time of uncertainty. Connecting with the community
where possible and providing daily activities for the residents to ensure their time there is fun and varied.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J E (Husband of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with what they have done for my wife. They are also very good to all the residents here. Cannot fault anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Son-in-law of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent caring in a safe environment. Very inclusive - great range of interesting activities and friendly disposition to all that fully engages all the staff and residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food here for the residents is outstanding. The staff love to see family eat with the residents to enjoy this wonderful chefs masterpieces in the food. You will never go hungry here.

Reply from Melanie Wood, Customer Relationship Manager at Mill House

Thank you for your review. At Mill House we always strive to deliver the best in everything we do. Our Chef is indeed a renowned and award winning chef, local to Chipping Campden.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Mill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Mill House is calculated as follows: ( (109 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 140 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mill House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Clarissa

Clarissa Ellis

Job Title: Home Manager

Clarissa is our Home Manager at Mill House, here’s a little bit more about herself and the home in her own words:


“I lead my professional Care Team in delivering the highest level of care and support for our residents.


My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive. I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the company’s philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”


Lorraine

Lorraine

Job Title: Clinical Deputy Manager

I have been a qualified nurse for 39 years and have worked in various hospitals, the community, and care homes. I love supporting people who live with dementia, as well as all of the relatives and team.


Louise

Louise

Job Title: Wellbeing Lead

Working in activities, I know my role is vital in supporting the resident's wellbeing. I love watching them take part in the activities and seeing the smiles they bring to their faces.


Robyn

Robyn

Job Title: Administrator

I have been at Mill House for over 15 years, I love providing the best service to our residents, relatives, visitors, and the team. Mill House is such a nice place to be.