Mill House

55 Sheep Street, Chipping Campden GL55 6DR
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9.7 71 Reviews
  • Mill House, Chipping Campden
Mill House Care Home with Nursing in Chipping Campden provides the highest standard of residential, nursing and dementia care for up to 45 elderly residents, including trial stays, day care, respite breaks, convalescent care and permanent care for individuals or couples.

Round-the-clock care is provided and a 'nurse call' system is fitted throughout the home. There are two private resident lounges, one with glorious views over the garden and one with views over the Cotswold countryside. The home has two newly refurbished dining rooms and a new bistro area, stocked with cakes and biscuits and other homemade goodies. An updated activities room features a private terrace with views over the fields, with a chance of seeing some Cotswold Sheep.

Dining is an important part of the day to day life at Mill House and a qualified chef and kitchen team take pride in producing varied and appetising menus, providing a nutritious and balanced diet and meeting each resident's needs. Through specialist dementia training, the team are able to offer creatively presented food that helps to stimulate the senses of those residents living with dementia.

The professional care team work closely with residents to provide personalised care. Residents benefit from a broad range of activities with dedicated health and wellbeing coordinators who ensure a varied and stimulating programme which is available to residents daily.

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Care Provided by Mill House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Clarissa Ellis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (41)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,675
    • Self-Funded Residential Dementia Care from £1,675
    • Self-Funded Nursing Care from £1,925
    • Self-Funded Nursing Dementia Care from £1,925
    • RESPITE Self-Funded Residential Care from £1,825
    • RESPITE Self-Funded Residential Dementia Care from £1,825
    • RESPITE Self-Funded Nursing Care from £1,925
    • RESPITE Self-Funded Nursing Dementia Care from £1,925
  • (these prices are only a guideline, please contact Mill House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home operates an open visiting policy, allowing friends and family members to visit with residents at the times that are most convenient.


  • Parking

  • Mill House has on site parking for visitors


Mill House Reviews (71)

Total of 71, showing 41-60
9.7

Mill House has a Review Score of 9.7 (9.743) out of 10, based on 12 reviews in the last 2 years. Over all time Mill House has 71 reviews.

Overall Experience

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  • 18
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Date Published

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Review from Christine W (Friend of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my friend was exemplary. Every effort was made by all to make sure she was comfortable and her personal requirements were taken care of with a smile and a hug. Mill House is a stand out establishment offering care and assistance to those who need it most - the vulnerable.

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Review from D L (Son of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very supportive and caring staff. During my mother's final days the staff were very helpful to both my mother and the family.

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Review from J J (Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care element was very good and I appreciated the help which I received, particularly from the night staff. The food/catering element in the package did not, unfortunately, suit my needs. Food was not as hot as I would have liked on several occasions.

Reply from Charlotte Schram, Home Manager at Mill House

We are delighted to hear that you found the care and support, as well as both the care team and the management at Mill House, to be excellent and would be likely to recommend our home to others. Our catering team works very hard to offer a varied menu to suit everyone’s palate but understand that it won’t suit all of our residents, all of the time. We are happy to offer alternatives if there is something that someone particularly dislikes and our culinary team regularly discuss individual’s likes and dislikes with them. We are currently reviewing the location of the hot trolleys to enable a faster delivery from the trolley to room or servers to table.


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Review from P R (Daughter of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care good with some outstanding staff. Many changes with management which has been unsettling and a lack of communication has happened on a few occasions. Activity organisers are excellent and really enthusiastic.
Will be better when carers/nurses are allocated which floor they work on for
continuity and getting to know residents better.

Reply from Charlotte Schram, Regional Manager at Mill House

The care and comfort of our residents is always our first priority at Mill House. We are delighted you find the facilities and activities as well as team members at Mill House all to be excellent and would recommend our home to others. Our new permanent manager has now started at Mill House and her door will always be open to residents and relatives to discuss any feedback or questions they may have.


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Review from Nicky M (Daughter of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, I feel more confident in the level of care and support my mother is currently receiving. The carers who attend her generally understand her needs and make her feel secure and content. The activities team make every effort to include her in all suitable activities. Even at weekends, Mill House
has a buzz about it which makes us as visitors feel confident and happy when visiting. Keep it up, please.

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Review from J S (Relative of Resident) published on 21 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home has dated décor, nothing special, a bit magnolia cheap bland and basically just two floors of boring average rooms, its as though the home was done on the cheap without a designer or personality. But care good staff 10 out of 10.
Food always late but 9 out of 10.
Cleanliness good 9 out of 10.
Activities
extremely good 10 out of 10.
Garden bit like anyone's garden at home ok but nothing special 6 out of 10.
Lounge upstairs terrible far too dark to read a magazine even with all lights on, downstairs lounge very tired average almost shabby not sure if its true but I was told some lights in the lounge are fake and just for show so are not designed to work. But in spite of the décor, this is a top-notch home.

Reply from Tracey Fletcher-Ray, Managing Director at Mill House

Thank you for your feedback and your positive comments with regard to the service provided at Mill House, we pride ourselves on providing good quality care and it is a real pleasure to know that the substantial efforts of our staff are appreciated. Your comments about the tardiness of the food were passed back to the Home Manager to resolve, and I hope an improvement has been noted.
Your comments regarding the Home’s décor and garden have been taken onboard, and you will be pleased to know that we are in the process of reviewing some changes and upgrades in certain areas of the Home. Details will be communicated by the Home in due course


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Review from Jerry C (Grandson of Resident) published on 21 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had no idea you could review care homes until I chatted to another relative today in the lounge.
We agonised for a very long time about putting him into a care home for a short break, our biggest worry was that he would be alone in his room or stuck in front of a TV all day. A friend mentioned the
Mill House Facebook page, after looking at it as a family we decided to approach the home.
In the end we decided to give it a go, there were activities every day but for two days he was ill and could not leave the bedroom. We were astounded when we visited to find the activities staff singing to him in his room, they said 'oh we always do this if residents can’t make it to activities, we visit them.'
We have no negatives at all about Mill House and will be using it again for as he himself puts it, his next holiday. Brilliant care staff, spotlessly clean, dated but comfortable bedroom with tiny TV, ten out of ten for this home, will be telling our friends.

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Review from Lewis S (Friend of Resident) published on 20 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

VERY good home, but, often our friend was not up and dressed, lunch is often over 45 minutes late, dinner could be served at any odd time. Everything else though is wonderful. The activities manager who had been promoted and he said he would take ownership of our worries about food times and that he
had support of the home manager to do this. He said the manager was new but passionate about making the home the best it could be.
Our next visits ran like clockwork, so they have now sorted everything. The lady in the office is delightful, she was key to us choosing Mill House, she had worked there many years and would always be on hand if we wanted to pop in she was professional and answered our questions.
On my visits I have seen the activities staff bring a pony into the lounge, take a cake and sing happy birthday and on my last visit, the lady and new promoted gentleman were dancing with the residents. Care staff were often hard to find but were always very professional. This is a very good home.

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Review from Michael s (Friend of Resident) published on 30 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has changed significantly, I almost have to make an appointment when visiting my friend as there are so many activities going on. I used to be able to pop in and she was always pleased to see me, now I call in advance to make sure she is not busy as her social life is better than mine. The
whole home and atmosphere is extremely good, but the guy who does the activities has brought this place to life, I visited recently and the royal wedding decor looked like it had been professionally decorated by an external company. I later found out the day’s events were being run by the activities man and a chef, they had wedding dresses, a huge wedding cake and champagne, that’s a care home I hope I end up in.

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Review from Winstone W (Husband of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife stayed at Mill House for the last 2 months of her life having suffered 2 strokes on top of Alzheimer's.
She was not aware of her surroundings and had to be fed through a peg.
She never left her bed except for washing,
Despite all that, she was cared for considerably and diligently by the
excellent staff at Mill House. She could not have finished her life more comfortably and with better care.

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Review from Annette M (Regular Volunteer) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a Local Volunteer Coordinator for a charity called Mindsong. Part of what we do is bring meaningful singing sessions to care homes in the Gloucestershire area.
We have been bringing a group into Mill House fortnightly since November 2017.
I can honestly say it is an absolute pleasure to come
here and we are always met with enthusiasm and love from residents, staff and visiting relatives.
The group making up the volunteers are so enjoying bringing these sessions. Long may they continue!
We also are pleased to be featured on what seems to be a very active programme of events featured on your Facebook page.
Heres to lots more singing, smiling and fun.

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Review from Charmaine K (Daughter of Resident) published on 8 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I and my whole extended family feel my mother was given the best of care, given the very sad circumstances. We knew the moment we walked into the home it would be the best place for her to end her days. She never-benefited from the homes facilities or lovely views, but everyone seemed to be very professional
and kind to her, despite in some ways her being a difficult patient. There were some outstanding members of staff, who when the end of life came gave my mother dignity, of which I am so grateful.

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Review from D C (Friend of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mill House Care Home with Nursing is well decorated and clean with excellent staff who are very caring. It is always warm and the food is very good and continually changing the menu. There are involving activities for all and good activity staff. The care is very good especially for the more inactive
residents. There is always a pleasant family atmosphere in the home.

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Review from Emma S (Daughter of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old father spent 5 weeks in Mill House. He was extremely well treated right from his initial visit, his entry assessment and throughout his stay. A friendly and caring environment.


The care that my father received from all the staff extended to his family. We felt very welcome when we

visited and the staff always had time for us, whatever questions we might ask.

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Review from I S (Son of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently moved at his choice to Mill House in Chipping Campden. Originally in 2 week sessions of respite care and then converted to full residency/nursing care. The care and nursing staff are excellent and the management of each discipline professional and most helpful at such a sensitive
time for both resident and family. My father certainly appreciated his stay which was far more appropriate than family or carers could provide at his own home. Full marks to Mill House.

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Review from Roger M (Stepson of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I wrote an original, similar review after my mother had completed her first short-term contracted stay at Mill House; this focussed on the extremely high qualities of the facilities and staffing experienced at all time. Now, some 3 months later, I am pleased to record the same appreciation; the values
I have complimented before have been well sustained and this is in the face of significant transitions amongst the staff numbers, with no diminution in standards. The camaraderie within the entire Mill House community remains exceptional i.e. Staff, residents, visitors.

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Review from Elizabeth R (Daughter of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mill House is a warm, friendly care home. The staff are friendly - always happy to help.
My father is very settled at Mill House, enjoys activities when they are arranged.
Meal times are a social occasion and the menu is varied. Residents have their own say on the home - Father is treated with dignity
and respect. The only negative comment I have is that Mill House activities are few and far between.

Reply from Kim Mulford, Home Manager at Mill House

Thank you for taking the time to review Mill House, we really appreciate your feedback. At Mill House we take great pride in ensuring we deliver high quality care and facilities. Activities are an extremely important part of daily life at the home, so we have requested that one of our Activities Coordinators invites you to be involved in the regular review of your loved one’s activity programme. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.


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Review from Pamela S (Daughter of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been a resident at Mill House for over 5 years, during which time I have found that the place has gone from strength to strength. There is a warm, friendly atmosphere everywhere and as the home is not too large, everybody knows everybody and speaks on first name terms.


The staff are

very caring and every effort is made to accommodate each individual's needs and particular foibles! Everybody is treated with great respect and dignity and as request for help is always promptly attended to. I have every confidence that my mother is happy, well looked after and safe when I am not around and this is a great reassurance.

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Review from Angela B (Widow Widower) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My late husband was a resident at Mill House for five months, requiring full nursing care. The staff were very friendly, attentive and helpful at all times, despite him not being the easiest person to deal with. It is very difficult for someone who has held down an important job and always been independent
to accept that they are now very ill and cannot do anything without help.
They constantly encouraged him and nothing was too much trouble. One of our consultants told us that he was in the best place and he was right.
The nursing care was first class and he was constantly monitored throughout the night which gave me peace of mind.
When the end came it was dignified and peaceful and one cannot ask for more than that.
I am extremely grateful for their care and understanding.

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Review from A C (Sister of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My first ever experience concerning a care home. My elderly sister had been a resident for fifteen months and she has always been treated with the utmost respect and has been very satisfied with her stay. Many activities are available daily for residents if they wish to participate. From a visitors
point of view, I would just say that there is not always a member of staff to consult regarding my sister.

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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Mill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Mill House is calculated as follows: ( (109 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 140 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mill House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (4)

Clarissa

Clarissa Ellis

Job Title: Home Manager

Clarissa is our Home Manager at Mill House, here’s a little bit more about herself and the home in her own words:


“I lead my professional Care Team in delivering the highest level of care and support for our residents.


My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive. I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the company’s philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”


Lorraine

Lorraine

Job Title: Clinical Deputy Manager

I have been a qualified nurse for 39 years and have worked in various hospitals, the community, and care homes. I love supporting people who live with dementia, as well as all of the relatives and team.


Louise

Louise

Job Title: Wellbeing Lead

Working in activities, I know my role is vital in supporting the resident's wellbeing. I love watching them take part in the activities and seeing the smiles they bring to their faces.


Robyn

Robyn

Job Title: Administrator

I have been at Mill House for over 15 years, I love providing the best service to our residents, relatives, visitors, and the team. Mill House is such a nice place to be.