Mill House

55 Sheep Street, Chipping Campden GL55 6DR
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9.7 71 Reviews
  • Mill House, Chipping Campden
Mill House Care Home with Nursing in Chipping Campden provides the highest standard of residential, nursing and dementia care for up to 45 elderly residents, including trial stays, day care, respite breaks, convalescent care and permanent care for individuals or couples.

Round-the-clock care is provided and a 'nurse call' system is fitted throughout the home. There are two private resident lounges, one with glorious views over the garden and one with views over the Cotswold countryside. The home has two newly refurbished dining rooms and a new bistro area, stocked with cakes and biscuits and other homemade goodies. An updated activities room features a private terrace with views over the fields, with a chance of seeing some Cotswold Sheep.

Dining is an important part of the day to day life at Mill House and a qualified chef and kitchen team take pride in producing varied and appetising menus, providing a nutritious and balanced diet and meeting each resident's needs. Through specialist dementia training, the team are able to offer creatively presented food that helps to stimulate the senses of those residents living with dementia.

The professional care team work closely with residents to provide personalised care. Residents benefit from a broad range of activities with dedicated health and wellbeing coordinators who ensure a varied and stimulating programme which is available to residents daily.

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Care Provided by Mill House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Clarissa Ellis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (41)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,675
    • Self-Funded Residential Dementia Care from £1,675
    • Self-Funded Nursing Care from £1,925
    • Self-Funded Nursing Dementia Care from £1,925
    • RESPITE Self-Funded Residential Care from £1,825
    • RESPITE Self-Funded Residential Dementia Care from £1,825
    • RESPITE Self-Funded Nursing Care from £1,925
    • RESPITE Self-Funded Nursing Dementia Care from £1,925
  • (these prices are only a guideline, please contact Mill House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home operates an open visiting policy, allowing friends and family members to visit with residents at the times that are most convenient.


  • Parking

  • Mill House has on site parking for visitors


Mill House Reviews (71)

Total of 71, showing 61-71
9.7

Mill House has a Review Score of 9.7 (9.743) out of 10, based on 12 reviews in the last 2 years. Over all time Mill House has 71 reviews.

Overall Experience

  • 51
  • 18
  • 2
  • 0
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Date Published

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Review from K P (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When there was an incident at the care home, I was very impressed with the level of communication from the manager of the care house, along with the whistle blowing and safeguarding procedures in place.
It was sad an incident had occurred, but swift action was taken and as a result, as a family, we
still have great confidence in the care our mother receives. Thank you and well done.

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Review from Philip W (Son of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mill House Care Home with Nursing provided end of life care for my father. In the short time he stayed at the home, he was happy with the staff. The head nurse was an outstanding professional and the whole team were dedicated and caring towards my father. I can only say that 'TEAM' Mill House Care Home
with Nursing provided an outstanding level of care and above all compassion. I must also commend the manager for her outstanding professionalism throughout the whole process.

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Review from Annette E (Daughter-in-law of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91 year old mother-in-law went to Mill House Care Home to convalesce after her hip replacement. Not only was this nursing home a real home for her at a difficult time it was friendly, efficient, super clean and the food was five star.
Every member of staff went out of their way to make sure mother
felt cared for and welcome.
Just as mother was almost ready to go she developed pneumonia and sepsis. It was thanks to the special reaction of the staff that her life was saved. All my family are extremely grateful.

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Review from D S (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father were advised by myself ad two sisters as we thought the extra care was needed.
Sadly, my mum died last Saturday and the dignity, help and advice were first class from all the staff we spoke to. When the funeral directors took mum away, all staff including the chef lined the hallway,
it was very moving.
My father is obviously suffering because of the loss but again the staff couldn't be more helpful.

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Review from Christopher W (Nephew of Resident) published on 28 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt a very private and independent lady of 93 years, came into Mill House Care Home last November following hospitalisation after a stroke. We surrounded her with familiar objects and pictures from her house which contributed to her settling in well. Initially, she spent time in her wheelchair and
took part in the numerous activities of residents even making Christmas decorations last year. Latterly she had to have full-time nursing care which was delivered with love and compassion. She thought the home really looked after her and enjoyed the food. I would highly recommend Mill House Care Home for the quality fo care they gave my aunt in her last year of life.

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Review from Ruth C (Daughter of Resident) published on 22 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was moved to Mill House from the hospital at the end of life plan.
After two weeks, Mum died, on 1st December, and everything was done for her with care, dignity and respect ... we couldn't have asked for a better home.

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Review from Sue (Daughter of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the onset, the manager was reassuring, empathetic and quickly tuned into my dad's needs. Having been discharged from hospital to an appalling home, I needed to get dad to a place of safety and care. The manager turned it all around and with the care and attention of all those involved with dad's
care, he is leaving 1 stone heavier, colour in his cheeks and physically much more able.

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Review from Vince (Son of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was moved to Mill House from hospital on an end of life plan. He was treated with the utmost care and respect. His nursing was fantastic - when my son and I visited his nurse was feeding dad a full breakfast! My son (who is a doctor) said the home was "lovely - didn't smell of old people and
his room and bed was bang on".
Dad died on the 9th of September - after about 6 weeks in Mill House - everyone and everything was done with care, dignity, respect and I cannot thank all of you enough. Thanks.

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Review from Annie W (Daughter of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Mill House Care Home with Nursing in June 2016 aged 95. We visited many care homes and looked at CQC reports before we chose this one. It was a hugely emotive time knowing my mother would probably never come home again. As soon as we stepped into Mill House Care Home unannounced,
we were welcomed, shown around the home and the efficient new manager listened and was sympathetic to our circumstances. When admitted, the room for Mum was made to feel like home with her furniture etc. The registered nurses and carers were gentle and caring not only to Mum but to all of the family. When leaving the home after visiting and the doors closed, I knew we could trust the staff to look after her and they did right to the end.

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Review from Henrietta (Partner of Resident) published on 22 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only truly say that Mill House met and exceeded every possible expectation. All the ladies and all the staff even before he arrived, were so kind and helpful. Even when his forthcoming respite had to quickly be changed to "end of life" you were all so kind in facilitating the move, taking to hospital
for his transfer and finally greeting him rather late one evening. From then on he was at peace in great part due to the outstanding care and love he received. For my part you made it possible to be with him day and night with such kindness and sympathy and love. I shall be ever indebted to you all for the quality of those final days.

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Review from Viv (Daughter of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and sympathy of the staff at Mill House helped to ease my pain over my mothers last illness. Although she was very confused and agitated, staff were always gentle and patient and gave her excellent care - even though she was sometimes resistant.
Levels of cleanliness were high and food
well prepared.

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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Mill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Mill House is calculated as follows: ( (109 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 140 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mill House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (4)

Clarissa

Clarissa Ellis

Job Title: Home Manager

Clarissa is our Home Manager at Mill House, here’s a little bit more about herself and the home in her own words:


“I lead my professional Care Team in delivering the highest level of care and support for our residents.


My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive. I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the company’s philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”


Lorraine

Lorraine

Job Title: Clinical Deputy Manager

I have been a qualified nurse for 39 years and have worked in various hospitals, the community, and care homes. I love supporting people who live with dementia, as well as all of the relatives and team.


Louise

Louise

Job Title: Wellbeing Lead

Working in activities, I know my role is vital in supporting the resident's wellbeing. I love watching them take part in the activities and seeing the smiles they bring to their faces.


Robyn

Robyn

Job Title: Administrator

I have been at Mill House for over 15 years, I love providing the best service to our residents, relatives, visitors, and the team. Mill House is such a nice place to be.