Review from Paul W (Cousin of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience

I’d just like to drop a note to say thank you to all of you who supported and cared for my cousin for the brief period he was with you. I met a few of you and you always came across as caring, helpful and willing to do what was asked. He appreciated what you did in making him as comfortable as you could.
So

just thank you.

Reply from Roxana Moldovan, Peri GM at Barchester Moreton Hill Care Centre

We are so grateful for your kind words, your cousin was an amazing gentleman. We wish you and the family all the best and I will make sure the team will receive your feedback.

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Review from Jane M (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience

My father was very poorly when he arrived at Barchester Moreton Hill Care Centre, having been 'rescued' from a poor situation. As soon as he arrived, I could see how relieved and happy he was to be there. Unfortunately, he was just too weak and passed that very night. The staff were nothing but marvellous.

They all treated him with kindness and dignity, even staying with him through the night. I have no words of thanks sufficient and will be grateful for the rest of my life. Thank you.

Reply from Roxana Davis, Senior GM at Barchester Moreton Hill Care Centre

Dear Jane,
We are so grateful for having the opportunity to care for your dad for a short period of time, he was an amazing gentleman. I will pass your amazing, kind words to the team and please feel free to come and visit us anytime.

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Review from N W (Partner of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience

My partner needed respite care at short notice, which was diligently organised by the manager in a very professional way. When entering the care home you are greeted by friendly staff who make you feel welcome. She was looked after well by the lovely and hardworking staff who went out of their way to

cater for any needs she required. I would like to say thank you to the staff for their kindness and patience shown towards my partner, therefore I have no hesitation in recommending Moreton Hill as an excellent, caring and professionally run care home that genuinely cares for its residents.

Reply from Roxana Moldovan, Senior GM at Barchester Moreton Hill Care Centre

The team greatly welcomes your kind words, and it was our pleasure to meet both and to care for your partner.

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Review from Jane B (Wife of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience

My husband was a resident of Moreton Hill Care Centre for 17 months with Lewy Body Dementia, unfortunately, he died in April.
Myself and the family want to thank the staff for the care my husband received during his time there especially the last month when he was very poorly.
The staff went above

and beyond to care for him with love and devotion, including myself and our children which made a very sad and difficult time easier for us.
We send a massive thank you to the care home and would recommend Moreton Hill to keep your loved ones safe and well looked after.

Reply from Roxana Moldovan, Senior GM at Barchester Moreton Hill Care Centre

Firstly we are very sorry for the loss of your husband. I will ensure the team will receive your kind words. Here at Moreton Hill, we are aiming to provide the best care for our residents at all times.

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Review from Sarah B (Daughter of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience

Moreton Hill is the most delightful place, yes it's a care home but it feels so much more, with its incredible setting and the most caring staff, they don't just care about the resident but the resident's family and friends also! From my first contact, nothing has been too much trouble, and the manager

and her team have gone above and beyond to support both Mum and myself through some very tricky weeks since Mum went initially on respite and is now on a permanent basis. They have taken time to find the best area of the home to support Mum's needs and now she seems settled, some days she thinks it's home and other days she thinks she is staying in a hotel and having a holiday.
There is always a wide range of activities taking place and residents are not pressured into doing things, just encouraged, and they like to make the most of a celebration as they had a full weekend of activities and parties for the Coronation! The menu always looks great and Mum has enjoyed the variety that is offered.

Reply from Roxana Moldovan, Senior GM at Barchester Moreton Hill Care Centre

Dear Sarah, thank you very much for your kind words. We are always aiming to deliver the best experience for all our residents and family members. We are so grateful that we have the opportunity to meet Mum and have her as part of our family.

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Review from Anne W (Daughter of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience

Moreton Hill Care Centre is in the most beautiful setting with stunning views. The home is well-maintained with tasteful, modern decor. The rooms are well-decorated and have attractive outlooks.
We have found all the staff, from nurses, carers, housekeeping and admin to chefs, maintenance and activities

coordinators to be really friendly and accommodating - nothing has been too much trouble and requests are carried out very happily. The atmosphere is a very happy one and all the staff enjoy interacting with the residents and their families which makes visits most pleasurable.
Mum loves the environment and all the staff. She enjoys the food very much too.
At first, Mum didn't want to leave her own home, but after only a few weeks at Moreton Hill, she agrees that her quality of life is so much better and says that we couldn't have chosen a better place.

Reply from Roxana Moldovan, Senior GM at Barchester Moreton Hill Care Centre

Dear Anne, thank you very much for your kind words. At Moreton Hill we are always thriving to improve the quality of life for all our residents. I will ensure to pass your great words to all our departments.

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Review from Sharron P (Daughter of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience

Respite care - My father has just had three weeks at Moreton Hill getting him back on his feet after a short illness. The staff took the time to get to know him and were friendly and caring throughout his stay. Having not used care facilities before we were anxious relatives but didn’t need to be as

all the carers were supportive (especially the manager) and helped to reassure us that he was in the right place to help his recovery.
The facilities are lovely and there is an outside courtyard that can be used to give residents some space and fresh air when the weather is fine. Each day there is a range of activities to enjoy if residents wish to and the home seems quiet but with plenty of friendly staff around. Special mention to the member of staff who from the moment Dad arrived kept an eye on him.
We cannot thank the staff enough.

Reply from Roxana Moldovan, Senior General Manager at Barchester Moreton Hill Care Centre

Dear Sharron, we can not thank you enough for your kind words and we are very pleased that you, Dad and the family felt looked after while with us. We wish you all the best.

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Review from Phil C (Son of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience

It is a lovely home with some great staff. Like everywhere it has its issues but overall it is a lovely place for Mum to be.

Reply from Roxana Moldovan, Peri GM at Barchester Moreton Hill Care Centre

Thank you for taking the time to leave a review. We aim to provide a high standard of care and support to all our residents and their families and we are glad that this is a positive experience for you. We will pass your kind words on to our team.

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Review from Tom J (Son of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience

The nursing and caring staff were just amazing with my mum. So compassionate, kind, loving, patient, good-humoured, and completely focussed on the needs and wants of the residents. I was always greeted warmly on my visits and kept well informed. The place has a lovely feel to it, well presented and

homely. Mum's room was cosy and pleasant. She was in the dementia unit where the special care needed was exemplary. I did feel that the regular residents had more activities than the dementia residents and I'd love to see more activities for the dementia unit. In the last days of mum's life, we were allowed 24-hour access to her, and the staff were absolutely brilliant, managing mum's decline professionally at the same time as showing empathy and care towards us. The only issue we had was with the contract and billing, which wasn't always handled efficiently. Other than that, we really couldn't have found a better last home for mum.

Reply from Roxana Moldovan, Peri GM at Barchester Moreton Hill Care Centre

Thank you for taking the time to leave a review. We aim to provide a high standard of care and support to all our residents and their families and we are glad that this was a more positive experience for you. We will pass your kind words on to our team.

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Review from D A (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience

Respite care:
The staff took the time to learn the characters of the new (and temporary) residents.
When problems arose, time was taken to find a suitable resolution.
When new care needs presented themselves, all avenues were pursued until the correct approach was determined.

Reply from Roxana Moldovan, Peri GM at Barchester Moreton Hill Care Centre

Thank you for taking the time to leave a review. We aim to provide a high standard of care and support to all our residents and their families and we are glad that this was a more positive experience for you. We will pass your kind words on to our team.

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Review from Mike H (Son of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience

My mother, having had a stroke, regained her life and enjoyment once she moved into Barchester Moreton Hill Care Centre. Her last weeks, although no longer active, were attentive and not lacking in any attention in any way. Thank you all.

Reply from Roxana Moldovan, Peri GM at Barchester Moreton Hill Care Centre

Thank you for your kind words; we are aiming to provide person centered care for all our residents and family members. We wish all the best and a Happy Christmas from all of us here at Moreton Hill Care Centre.

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Review from C L (Daughter of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience

I am always so pleased with the quality of care at Moreton Hill Care Centre. The staff are friendly, caring and professional. When my mother was unwell recently, she was very well cared for and medical treatment was provided. Thank you. The activities manager organises many events which my mother enjoys.

Reply from Roxana Moldovan, Peri GM at Barchester Moreton Hill Care Centre

Dear family member, thank you for your kind words. Our team are very grateful to see that their hard work is been recognised and praised. We are looking forward to seeing you soon at Moreton Hill Care Centre.

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Review from Elizabeth D (Daughter of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience

Dad is a resident at Morton Hill Care Home at the moment. Originally moved into the Memory Lane unit in June after a bad experience in another home, he was concerned about what it would be like. With the amazing staff, bringing fun and smiles to his everyday life plus the fact that he was allowed to

keep his pipe, or as he calls it his 'dummy'. The fabulous activities coordinator made such an effort to research where he worked for many years and made him a memory box with such interesting items a past engineer just loved. It was the team's diligence that raised a health problem that now means palliative is necessary.
He has kept his same room and team around him, meaning that their amazing care and kindness can continue making the transition as easy as possible, not just for dad but for his family. Can't thank them all enough.

Reply from Roxana Moldovan, Peri GM at Barchester Moreton Hill Care Centre

Thank you for your kind words, these will be passed on to the team at Moreton Hill Care Centre. We continue to strive to provide a high standard of care and support for all who come to our home.

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Review from J W (Son of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience

Our father moved to Moreton Hill Care Centre in the last few weeks of his palliative care, the setting, facilities and staff were fantastic. We could not have asked for a better scenario in what has been a very difficult time for the family. Our father's time was safe, peaceful and respectful. We would

recommend the manager and her team at Moreton Hill Care Centre to everyone.

Reply from Roxana Moldovan, Peri GM at Barchester Moreton Hill Care Centre

Thank you for your kind words, these will be passed on to the team at Moreton Hill Care Centre. We continue to strive to provide a high standard of care and support for all who come to our home. We wish you all the best for the future.

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Review from Simon W (Son of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience

My father has recently passed and spent three weeks here for palliative care after a brief bad experience at another home. The manager immediately made a good impression and was super helpful in organising a transfer the very same day. From day one, all of the staff were fantastic and even though Dad

was reluctant to go into care, made harder by his dementia, it only took two days until he told us it was a nice place. So glad we found Barchester Moreton Hill Care Centre.

Reply from Management Team, Peri SCA at Barchester Moreton Hill Care Centre

Thank you for taking the time to leave a review. We aim to provide a high standard of care and support to all our residents and their families and we are glad that this was a more positive experience for you. We wish you all the best for the future.

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Review from S G (Daughter of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience

Could not fault the care and devotion of all the staff at Moreton for my mother and also my father.

Reply from Management team, Peri SCA at Barchester Moreton Hill Care Centre

Thank you for your kind words. Here at Moreton Hil,l we aim to deliver the best care for our residents, families, friends and community. Wish you all the best from all the team at Moreton Hill

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Review from Janet W (Daughter of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience

On behalf of my family, we would like to thank Moreton Hill Care Centre for the wonderful care that was given to both of our parents.
Dad passed away in January, and Mum at the beginning of October.
From the cleaners, chef, and reception staff to the nurses and manager, we cannot give enough praise

to them all.
Both parents passed with love and dignity.

Reply from Management team, Peri SCA at Barchester Moreton Hill Care Centre

Thank you for your kind words. Here at Moreton Hill, we aim to deliver the best care for our residents, families, friends and community. Wish you all the best from all the team at Moreton Hill.

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Review from I M (Son of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience

Mother appeared to have every confidence in her carers. She was much more settled and relaxed than during her stay in hospital.

Reply from Roxana Moldovan, Peri GM at Barchester Moreton Hill Care Centre

Dear family member, thank you for kind words. Here at Moreton Hill we are aiming to provide high quality and person centered care.

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Review from S L (Daughter of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience

My mother moved in a couple of weeks before the pandemic. She found the move unsettling due to her dementia and the fact we couldn't visit made things worse. The staff were clearly experienced in dementia care and looked after her well, taking everything in their stride. When she was at the end of her

life, they provided excellent care for her and fantastic support for us as a family. We will always be thankful for the excellent service provided.

Reply from Management team, Peri SCA at Barchester Moreton Hill Care Centre

Thank you for taking the time to leave a review. This feedback will be so appreciated by the staff who do all they can for those in their care, as well as families and friends. We wish you all the best for the future.

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Review from T H (Son of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience

The end-of-life care provided to my father was outstanding and appreciated so much by the family. Every member of staff that I met during this difficult time was so professional and so caring.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Moreton Hill Care Centre

Thank you for taking the time to review Moreton Hill, we are so sorry for your loss. This feedback will be so appreciated by the staff who do all they can for those who are on end of life care to support the resident and their family.

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