Barchester Moreton Hill Care Centre

Standish, Stonehouse GL10 3BZ
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9.8 117 Reviews
  • Barchester Moreton Hill Care Centre, Stonehouse
Overlooking stunning views of the Cotswold countryside, Moreton Hill Care Centre has been completely restored to become one of the finest care homes in the area. Moreton Hill provides first-class 24 hour residential and general nursing care as well as expert care for those living with a dementia in a Memory Lane Community.

In addition to an incredibly homely environment, Moreton Hill Care Centre boasts a team of highly-qualified and attentive staff who really focus on the individual needs of residents, many of whom have been with the home for a number of years.

Whether you are looking for nursing expertise or a safe environment coupled with an extensive programme of social activities, Moreton Hill promises to exceed all your expectations.

Visitors welcome any time - a warm welcome always awaits you.

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Care Provided by Barchester Moreton Hill Care Centre

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Roxana Davis (General Manager)
  • Admission Criteria
    • Full needs assessment carried out prior to admission
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 4

Funding & Fees Guide for Barchester Moreton Hill Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Moreton Hill Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time


  • Parking

  • Ample parking on site to front and rear


Barchester Moreton Hill Care Centre Reviews (117)

Total of 117, showing 41-60
9.8

Barchester Moreton Hill Care Centre has a Review Score of 9.8 (9.828) out of 10, based on 27 reviews in the last 2 years. Over all time Barchester Moreton Hill Care Centre has 117 reviews.

Overall Experience

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  • 29
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Review from J B (Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed by - willingness of all staff to help.
Caring approach by all staff.
General multitasking by all - (special reference to receptionists).
Immediate feel-at-home atmosphere and warm welcome.
Wonderful outside spaces - panoramic views.
Excellent food and menu.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Moreton Hill Care Centre

Thank you very much for taking the time to feedback on your experience of Moreton Hill. The team will be so pleased as they take pride in all they do and create an at-home feel at all times.


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Review from Jill H (Wife of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's stay was for only five days, during which ti,e he was not really conscious, so I cannot comment on food or activities. During his final days, he received care which was totally exemplary. Staff were calm, competent, cheerful and loving, so he was calm, pain-free and stress-free. The whole
environment was restful and comfortable, and I cannot speak too highly of the entire team. I shall be forever grateful for the support given when our family most needed it. I would recommend Moreton Hill without hesitation.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Moreton Hill Care Centre

Thank you for taking the time to review Moreton Hill. When someone is at the end of their life, we do all we can to make their final days comfortable. We are very much here for our families as well, so we are pleased you were supported during such a difficult time. Thank you so much for recommending Moreton Hill.


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Review from Paul H (Son of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received was exemplary. All members of the staff were exceptionally caring and considerate. The environment was beautiful and felt very safe. Overall, the experience was as good as it possibly could be, given the circumstances.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Moreton Hill Care Centre

Thank you very much for your kind comments. The team will be so pleased to hear these as we strive to provide the highest standards of care, all whilst considering each individual resident. Your feedback is very much appreciated.


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Review from M R (Wife of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in for four weeks.
The care home is lovely and very clean.
The staff on Cotswold Rise are very attentive and caring.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Moreton Hill Care Centre

Thank you for taking the time to review Moreton Hill. I will pass this feedback on to the team, who take pride in the cleanliness of the home. We do all we can to ensure the needs of our residents are met in every way, so it is lovely to hear you are so pleased with the care and attention your husband is receiving. The team are here not just for our residents, but also for their families, so if there is anything you ever need or if you have any further feedback, do let us know.


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Review from Paul B (Son of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brothers and I placed Dad into Moreton Hill Care home for what turned out to be the final six months of his life. He received excellent care throughout this time. He was always treated with respect, which allowed him to maintain his dignity, even with his deteriorating physical and mental health.
This is how I saw other residents treated as well. The facilities are excellent and clean. Although Dad's disabilities restricted him from using them, he was given one to one therapy in his room. The staff went out of their way to treat Dad and myself as a friend and family members. I wouldn't hesitate to recommend the home to anyone requiring to place a loved one into care.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Moreton Hill Care Centre

Thank you very much for taking the time to review Moreton Hill. It means so much to the team. It is heartwarming to read that you all felt part of the Moreton Hill family. It is a privilege to care for our residents and for your dad at the end of his life.


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Review from John B (Son of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received excellent care at Moreton Hill Care home across his final six months of life. He was always treated with respect and looked after so well, especially as both his physical and mental health deteriorated. Moreton Hill always felt like a sunny, uplifting place to visit, where resident's
independence and dignity were respected. I wouldn't hesitate to recommend the care home to anyone looking for a safe and quality care provider for a loved one.

Reply from Daney Thomas, General Manager at Barchester Moreton Hill Care Centre

Thank you very much for your feedback. We are encouraged by the fact that the team met your expectations in providing care for your father. I will forward this message to the team.


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Review from Roger B (Son of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the care and kindness you gave Dad during his stay at your home. It was always reassuring to us to see him comfortable and smiling when we visited. This was down to the exceptional care that you gave him. Talking to you, we could relate to your experiences interacting with Dad. To know
that he was smiling, winking and also the odd "naughty word" showed us that he was truly contented. Whilst at times, we know he could be a challenge, we all saw the character and spirit that made him the man that he was. All your roles in these last few months really mattered to Dad; he truly brightened up, and you helped him pressure his dignity and manage his failing health with courage. Everything that you have done has really been appreciated, both in taking the strain off us and giving Dad the best care possible over the last six months. Thank you.

Reply from Daney Thomas, General Manager at Barchester Moreton Hill Care Centre

Thank you for taking the time to write the feedback. We appreciate the message and will pass it along to the team. I'm confident that this will honour the staff and make them proud of their work.


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Review from Julie C (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so lucky that we found this care home. My sister and I really needed to find somewhere for our dad to get some respite and a place to heal following a difficult stay in hospital. We thought it would be for a few weeks as we had been told our dad was unlikely to leave the hospital and we wanted
somewhere for him to be that was peaceful and felt safe. This was certainly that place. The care and support he has received have been second to none. He has been so happy and well cared for and is now ready to return home. A true miracle, we are so grateful to all of the staff at Barchester Moreton Hill Care Centre.

Reply from Daney Thomas, General Manager at Barchester Moreton Hill Care Centre

Thank you very much. We really appreciated this valuable feedback.


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Review from Anne E (Daughter of Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Moreton Hill in January following a spell in hospital.
Dad was very weak and depressed when he arrived as a respite resident.
From the moment we spoke about him to the manager she could not have done more.
The manager has been available to talk about Dad's care and supported us through
what has been a very difficult time.
The nursing team have been amazing, they have kept us informed throughout.
Nothing has been too much trouble for the whole team and we can't thank you enough for your care and compassion.
Dad is having the best time, from alpacas to therapy dogs!
Thank you.

Reply from Daney Thomas, General Manager at Barchester Moreton Hill Care Centre

Thank you very much for your feedback. We will continue to do the whole approach to make our residents' lives as enjoyable as possible.


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Review from K S (Daughter of Resident) published on 18 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has excellent care at Moreton Hill care home. My mother is very happy in this care setting and my father loves visiting his wife knowing she has all round excellent care from every member of staff including the Manager.
We could not ask for any more from the Manager and Deputy Manager.

Reply from Daney Thomas, General Manager at Barchester Moreton Hill Care Centre

Thank you very much for your feedback. I'll pass this along to the team. We will do everything in our strength to continue providing the best possible care to all of our residents.


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Review from Caroline W (Daughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into Moreton Hill for respite during the covid pandemic after a fall. We were unable to access care for her at home at this time. Mum arrived feeling very weak and unwell and was so very well cared for. She had access to nursing and doctor's visits. It was a real shame that due to covid there
was a period of not being able to socialise in the dining area and to attend activities during some of her stay but she was safe warm and kindly taken care of and for me and my family this was a huge relief. The staff are so approachable and would always give time to answer and discuss any questions or worries that we had.

Reply from Daney Thomas, General Manager at Barchester Moreton Hill Care Centre

Thank you Caroline for the feedback. The restrictions with regards to COVID-19 are now lifted and we are open to the public and following the latest Gov.Guidelines.


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Review from D P (Sister-in-law of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home couldn't wish for anywhere better.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Moreton Hill Care Centre

Thank you so much for your kind comments. We are so pleased that your sister-in-law has settled. We are very much here for our families as well as our residents.


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Review from L K (Friend of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are friendly and caring. Senior staff are extremely responsive in spite of the enormous challenges faced during the pandemic. Only issue is staff shortages, e.g reception is often overburdened not manned. Overall highly recommended.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Moreton Hill Care Centre

Thank you for taking the time to send in your review, we will pass on your feedback to the team, they really do appreciate the kind words from friends and family. We apologise there have been times when the reception team have not been available, we are actively recruiting and hope to have a full team in place soon.


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Review from M G (Son of Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was cared for with so much love, care and compassion throughout her stay. All the staff from the ladies who brought mum's laundry into her room to the senior management treated her with respect and dignity, right up until her end of life care when the entertainment and activities staff still
involved her with Poppy Day and Christmas preparations. Also taking the magic table into her room and displaying falling leaves and such like on her wall which mum loved.

Reply from Daney Thomas, General Manager at Barchester Moreton Hill Care Centre

Thank you very much for your lovely feedback. We are delighted to hear that we made such a difference in mums life while she was with us.


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Review from E M (Respite Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent care home. Very helpful and kind staff, but it would be helpful if they all spoke English.

Reply from Daney Thomas, General Manager at Barchester Moreton Hill Care Centre

Thank you for your feedback. I hope everything is going well for you.


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Review from M B (Son of Resident) published on 18 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Manager, assistant manager and all the staff were caring, compassionate and friendly to us and mother during her respite.

Reply from Daney Thomas, General Manager at Barchester Moreton Hill Care Centre

Thank you very much for the feedback. Hope mum is settling in her new home.
Regards
Daney


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Review from A P (Daughter of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Lovely, friendly and caring. Allows residents to join in or not with anything going on. Allows my mum to get up when she wants to and the same at bedtime.
She has nothing bad to say about anything and has become the happy person she used to be without the stress of bills, cooking and more
when she was at home. Thank you over and over again for everything.

Reply from Daney Thomas, General Manager at Barchester Moreton Hill Care Centre

Thank you very much. Your feedback is much appreciated. We shall continue to strive for the greatest level of care as a team via person-centred care.


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Review from Margaret H (Friend of Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend moved into Barchester Moreton Hill Care Centre in Horley last year. When I went to see her she had nothing but praise for the staff and home. She is extremely happy living in and joins in every activity that is on offer. She looks well and happy and next year will be her 100th birthday, It
is so good to see a lovely lady like her still enjoying life to the full.

Reply from Daney Thomas, General Manager at Barchester Moreton Hill Care Centre

Thank you very much Margaret. Moreton Hill is led by the residents and nothing will stop them to enjoy their life to the fullest.


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Review from Christopher T (Nephew of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Aunt was at Moreton Hill Care Centre for only a few weeks. During that time all staff did everything they could to make a difficult move for an elderly lady, who was daily becoming more frail, as welcoming and comfortable as possible. The management, nursing and care were excellent and professional.
Communications from the home were regular and relevant. They were happy to spend time answering any concerns or questions. Our apprehensions about a new environment were erased. Our Aunt sadly passed away but was treated with the utmost care, dignity and thoughtfulness. Our undertaker commented on the care. Many, many thanks for your care and kindness.

Reply from Daney Thomas, General Manager at Barchester Moreton Hill Care Centre

Thank you very much for taking the time to write a review. You'll be sorely missed.


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Review from H D (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had been searching for a care home for my mum in vain until we drove up to Moreton Hill and realised that what we had hoped to find did really exist after all. Set in a beautiful location with superb buildings and grounds, the physical environment was only matched by the exceptional staff that we
met. They are warm, caring and highly professional, and Mum loves them dearly. Their kindness and dedication have kept Mum safe and happy during these difficult times - and they have the heartfelt gratitude of Mum and all her family.

Reply from Daney Thomas, General Manager at Barchester Moreton Hill Care Centre

Thank you for taking the time to write a review. As you are aware, the crew is more than willing to go above and beyond to keep the residents safe and happy at this difficult time.


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Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Barchester Moreton Hill Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Barchester Moreton Hill Care Centre is calculated as follows: ( (268 Excellents x 5) + (49 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 320 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Moreton Hill Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (9)

Roxana

Roxana Davis

Job Title: Senior General Manager

Joined: 2019

Hello, my name is Roxana Davis, and I am a Senior General Manager at Moreton Hill Care Centre.


I started with Barchester in January 2019 as a Unit Lead and progressed to Commissioning a New Build in 2021 as a General Manager.


I am an adult general nurse trained in Romania, with vast experience in elderly Nursing Care, Prefund Learning Disabilities, and managing different teams.

Completed my L5 Diploma in Leadership and Management at Hereford and Ludlow Colledge
I have strong work support and fantastic home support from my partner and son.


I look forward to meeting you and introducing you to my fantastic team.


Portia

Portia Kanati

Job Title: Deputy Manager

Joined: 2021

I am an adult general nurse and was recently promoted to Deputy Manager following on from my position as Clinical Lead at Moreton Hill. I have worked in hospitals and other hospital settings, but since I started at Moreton Hill, I feel that here is the place I will use all my knowledge to support the residents and the team.


Moira and Roger

Moira and Roger

Job Title: Resident Ambassadors

Joined: 2021

Moreton Hill is delighted to have two Resident Ambassadors.


Moreton Hill has been home for Moira for over 10 years and Roger joined us in 2021. Both are very caring and kind in welcoming new residents, with both originally from the North of England., Moira Cumbria and Roger Yorkshire, also love a good chat!


Michelle

Michelle Fraser

Job Title: Clinical Lead

Hello, I am Michelle came to the UK in 2005 from Guyana which is the only English-speaking country in South America. I qualified as a nurse in 1986 and have worked solely in the care environment working with residents with dementia and nursing needs. I really enjoy working with the team here at Moreton Hill.


Charmaine

Charmaine Perrett

Job Title: Care Practitioner

Joined: 2021

I am a Care Practitioner and started with Barchester in October 2021. Working with Elderly residents is one of the most rewarding jobs I could ever want. I am supported to pursue a career and develop to enrich our resident's quality of care and lifestyle.


Sue

Sue Stevens

Job Title: Housekeeping

Joined: 2013

Hello, I am Sue and I have worked at Moreton Hill since January 2013. Along with my team, we are responsible for maintaining high standards of cleanliness around the home and in-house laundry. I love chatting with the residents as I go around the home.


Stuart

Stuart Shute

Job Title: Head Chef

Joined: 2021

Hello, I am Stuart and I joined Moreton Hill in 2021 as Head Chef. I have enjoyed spending time enhancing the food and beverage offering, and working with residents to create new menus. I am always happy to cater for individual needs and tastes. I also enjoy working with the activities team to plan the catering for events.  There is always a warm welcome in our cafe with a range of drinks and different homemade cakes daily.


Moira

Moira

Job Title: Resident Ambassador

Joined: 2009

Moira has lived at Moreton Hill since 2009. She remains involved in all Open days and advocates for the other residents. As a previous teacher, her passion was poetry, and she holds her Poetry club once a month.


Anne

Anne

Job Title: Resident Ambassador

Joined: 2023

Anne joined our team of Ambassadors after being elected by her fellow residents to represent them in day-to-day activities.