Barchester Moreton Hill Care Centre

Standish, Stonehouse GL10 3BZ
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9.8 117 Reviews
  • Barchester Moreton Hill Care Centre, Stonehouse
Overlooking stunning views of the Cotswold countryside, Moreton Hill Care Centre has been completely restored to become one of the finest care homes in the area. Moreton Hill provides first-class 24 hour residential and general nursing care as well as expert care for those living with a dementia in a Memory Lane Community.

In addition to an incredibly homely environment, Moreton Hill Care Centre boasts a team of highly-qualified and attentive staff who really focus on the individual needs of residents, many of whom have been with the home for a number of years.

Whether you are looking for nursing expertise or a safe environment coupled with an extensive programme of social activities, Moreton Hill promises to exceed all your expectations.

Visitors welcome any time - a warm welcome always awaits you.

Care Provided by Barchester Moreton Hill Care Centre

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Roxana Davis (General Manager)
  • Admission Criteria
    • Full needs assessment carried out prior to admission
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 4

Funding & Fees Guide for Barchester Moreton Hill Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.


  • (these prices are only a guideline, please contact Barchester Moreton Hill Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors welcome at any time


  • Parking
  • Ample parking on site to front and rear


Barchester Moreton Hill Care Centre Reviews (117)

Total of 117, showing 101-117
9.8

Barchester Moreton Hill Care Centre has a Review Score of 9.8 (9.828) out of 10, based on 27 reviews in the last 2 years. Over all time Barchester Moreton Hill Care Centre has 117 reviews.

Overall Experience

  • 88
  • 29
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Date Published

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Overall Experience  Overall Experience 4.0 out of 5

I was very poorly when admitted for respite care 6 weeks ago.


Thanks to excellent care from everyone I am able to return home restored to health and able to cope again.


The patience of care staff in encouraging me to eat and drink and exercise has been second to none.


They have accommodated

my requests for tea at all hours, especially 5 am.
I have enjoyed the food a lot, although I only have a small appetite, and have tried some new dishes.


Well recommended.


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Overall Experience  Overall Experience 5.0 out of 5

My mum lived at Morton Hill for almost 19 years and my dad spent the last one and a half years of his life here too. The staff are excellent and some of the most friendliest and welcoming people you could wish to meet. They became our second family and several staff have watched my daughters grow up
over the past 19 years.
All staff even when they are at their busiest have time to say hello and have a quick chat. They showed a lot of compassion and care and for that we know Mum was very grateful. The staff were emotionally there to help her through the loss of her husband. Morton Hill became a part of her family and we will miss seeing all the staff every week that have cared for both my mum and dad. I cannot fault anything that the staff at Morton Hill have done for the past 19 years and I will be eternally grateful to them.

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Overall Experience  Overall Experience 5.0 out of 5

This place is amazing, they have brilliant food, the staff are very friendly, the cleaners are always onto their jobs. Even though I've seen that they are short staffed they always try their best to clean everywhere.

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Overall Experience  Overall Experience 4.0 out of 5

Very lucky to have got mum into home so close to our homes it makes visiting much easier. The staff are all very caring and helpful. The home is warm and friendly with great views around.

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Overall Experience  Overall Experience 5.0 out of 5

The home's location is perfect for the family to visit mum during her stay for respite period. The staff are all very caring and supportive. The food is of an excellent standard.

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Overall Experience  Overall Experience 4.0 out of 5

The strength of any home lies in its staff and the staff at Moreton Hill Care Centre are excellent. They are compassionate and supportive. They are knowledgeable and approachable and they always did what they could to make our mother's life as comfortable as possible.
I felt confident in the knowledge
that she was being well looked after. Furthermore, she was able to strike up bonds of friendship with some staff hence easing the loneliness of her days. It is a great pity that you saw fit to wast vital money on unnecessary garish, plastic refurbishments totally out of character with a Tudor farmhouse (which Moreton Hill was originally) instead of employing more staff to lighten the workload.
With regard to management, I am unable to assess it since over the six years it has ranged from excellent to satisfactory. Happily, it now seems to be on track.

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Overall Experience  Overall Experience 5.0 out of 5

There have been difficulties for several months due to staff shortages, changes of managers and prolonged renovation of public areas.


However, the staff have worked hard and done their very best. Now, these three issues are being successfully addressed thanks to the work of the managers during this

period, there have been improvements.

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Overall Experience  Overall Experience 5.0 out of 5

The most fantastic homes belong to Barchester, in which Barchester Moreton Hill Care Centre is one. Making the decision to put my grandmother in a residential home was one of the hardest I've made to date, however, I am certain that the care and compassion received at Barchester Moreton Hill Care Centre
have enabled me to feel comfortably happy with the move. The staff are more like a family who put her needs and wishes as their priority. I cannot fault the last 18 months my grandmother has been a resident here and my gratitude and appreciation for staff will last an eternity.

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Overall Experience  Overall Experience 4.0 out of 5

The care my father has received has been excellent. They are so approachable and caring. I couldn't ask for more. However, more staff are needed during busy periods of the day. The staff have also been a great support to me whenever I have been concerned or upset about my Dad's dementia.

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Overall Experience  Overall Experience 5.0 out of 5

Welcoming, warm and friendly staff. The food is healthy and hot when served. The room is kept clean and tidy. There are lovely places to sit with beautiful views of the landscape including the river Severn. Staff show good care of personal needs e.g. haircare and pedicure treatment.

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Overall Experience  Overall Experience 5.0 out of 5

The home is very well run by management and staff are all very caring. The food and rooms are excellent as well as cleaning etc.
There could be a few more activities to try to stimulate but I am aware that it is difficult with short-term memory.
All around, when it comes time for me to have to go
in a home, I will see if you have any spaces.

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Overall Experience  Overall Experience 5.0 out of 5

The staff at Moreton Hill showed a great deal of compassion and kindness when looking after my father, during a complex and difficult set of circumstances. The Manager really went out her way to do all that she could for us. The location and garden areas are so beautiful, it really does help to enhance
any stay here. In addition to this, the nursing care he received was of a very high standard. Thanks to all who showed their care and attention.

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Overall Experience  Overall Experience 4.0 out of 5

Staff always pleasant and positive. Always patient and encouraging. Activities advertised but not really seen any in action. Maybe more familiar music being played in a lounge would liven things up.

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Overall Experience  Overall Experience 4.0 out of 5

I am a resident. The activities are wonderful, I went to Weston-Super-Mare today for one of our trips. It is very good inside and outside. The care is excellent and they look after me very well. My room is very tidy and comfortable with wonderful views. I love watching other people. The whole place
is very elegant and the chef always meets expectations. I love that the staff will always find time to take me out so I can enjoy the beautiful view around Morton Hill. They wish their windows regularly.

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Overall Experience  Overall Experience 5.0 out of 5

My friend is extremely happy living here. She speaks highly of the care and kindness of the staff. She enjoys the meals prepared she tells me, by the chef. She enjoys the one-to-one time that individual members of staff spend with her on her hobby.

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Overall Experience  Overall Experience 5.0 out of 5

This was our 96 year old dad's 1st experience of respite - so we visited many care homes to get it right 1st time - and we most certainly did. Initially, we were struck with the views and old-world atmosphere; so we knew dad would settle, opposed to the modern clinical feel of many others.
Immediately
we saw how well the staff interact with both the residents and each other. This was much to our surprise, as dad was reluctant to leave his bungalow whilst a new bathroom was fitted,
He absolutely loved his 4 week stay and was sad to say goodbye. He is used to continual company at home and thus enjoyed meeting new friends and participating in the different activities and eating home cooking.
The staff were amazing, tailoring to his specific needs and encouraged him with kindness and humour, even though he is a very strong character and independent. He quickly viewed them as good friends.
He lost one arm in the war and for the last 6 years has progressively suffered from Alzheimers.
We have no qualms now about any future visits and highly recommend Moreton Hill.

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Overall Experience  Overall Experience 5.0 out of 5

In April 2016 my mother needed assisted living after having a fall where she broke her hip and recently being diagnosed with liver cancer. We chose Moreton Hill - after doing our own research - as it came out on top on all points of care we needed for her.


From day 1 she was treated with dignity

as well as friendliness from all ranks of staff. She loved them and this helped her settle in. Visitors to her were welcomed and it became more of a 'large family' than separate units. Visiting mum almost every day of the 8 months, my husband and I soon developed rapport with the staff and any problems with mum's care were soon sorted.


Moreton Hill has 'soul' and this only comes from the staff. Visitors are offered cups of tea and biscuits/cake which they appreciate. When mum passed away on Christmas Eve, we were treated with dignity and affection - yes, affection. The staff were sad at mum's passing but pleased to have helped.


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Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Barchester Moreton Hill Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Barchester Moreton Hill Care Centre is calculated as follows: ( (268 Excellents x 5) + (49 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 320 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Moreton Hill Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2024

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (9)

Roxana

Roxana Davis

Job Title: Senior General Manager

Joined: 2019

Hello, my name is Roxana Davis, and I am a Senior General Manager at Moreton Hill Care Centre.


I started with Barchester in January 2019 as a Unit Lead and progressed to Commissioning a New Build in 2021 as a General Manager.


I am an adult general nurse trained in Romania, with vast experience in elderly Nursing Care, Prefund Learning Disabilities, and managing different teams.

Completed my L5 Diploma in Leadership and Management at Hereford and Ludlow Colledge
I have strong work support and fantastic home support from my partner and son.


I look forward to meeting you and introducing you to my fantastic team.


Portia

Portia Kanati

Job Title: Deputy Manager

Joined: 2021

I am an adult general nurse and was recently promoted to Deputy Manager following on from my position as Clinical Lead at Moreton Hill. I have worked in hospitals and other hospital settings, but since I started at Moreton Hill, I feel that here is the place I will use all my knowledge to support the residents and the team.


Moira and Roger

Moira and Roger

Job Title: Resident Ambassadors

Joined: 2021

Moreton Hill is delighted to have two Resident Ambassadors.


Moreton Hill has been home for Moira for over 10 years and Roger joined us in 2021. Both are very caring and kind in welcoming new residents, with both originally from the North of England., Moira Cumbria and Roger Yorkshire, also love a good chat!


Michelle

Michelle Fraser

Job Title: Clinical Lead

Hello, I am Michelle came to the UK in 2005 from Guyana which is the only English-speaking country in South America. I qualified as a nurse in 1986 and have worked solely in the care environment working with residents with dementia and nursing needs. I really enjoy working with the team here at Moreton Hill.


Charmaine

Charmaine Perrett

Job Title: Care Practitioner

Joined: 2021

I am a Care Practitioner and started with Barchester in October 2021. Working with Elderly residents is one of the most rewarding jobs I could ever want. I am supported to pursue a career and develop to enrich our resident's quality of care and lifestyle.


Sue

Sue Stevens

Job Title: Housekeeping

Joined: 2013

Hello, I am Sue and I have worked at Moreton Hill since January 2013. Along with my team, we are responsible for maintaining high standards of cleanliness around the home and in-house laundry. I love chatting with the residents as I go around the home.


Stuart

Stuart Shute

Job Title: Head Chef

Joined: 2021

Hello, I am Stuart and I joined Moreton Hill in 2021 as Head Chef. I have enjoyed spending time enhancing the food and beverage offering, and working with residents to create new menus. I am always happy to cater for individual needs and tastes. I also enjoy working with the activities team to plan the catering for events.  There is always a warm welcome in our cafe with a range of drinks and different homemade cakes daily.


Moira

Moira

Job Title: Resident Ambassador

Joined: 2009

Moira has lived at Moreton Hill since 2009. She remains involved in all Open days and advocates for the other residents. As a previous teacher, her passion was poetry, and she holds her Poetry club once a month.


Anne

Anne

Job Title: Resident Ambassador

Joined: 2023

Anne joined our team of Ambassadors after being elected by her fellow residents to represent them in day-to-day activities.