Newlands of Stow

Evesham Road, Stow-on-the-Wold, Cheltenham GL54 1EJ
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9.7 42 Reviews
  • Newlands of Stow, Cheltenham
Newlands Care Home is situated in a magnificent Cotswold country house, set on the edge of the historic market town of Stow-on-the-Wold, offering a supportive, safe and comfortable environment.

Newlands has an outstanding reputation, offering long term care, convalescence and respite. Compassion, kindness, dignity and respect enrich residents’ lives; whilst many years of knowledge, expert training and dedication ensures the very best personalised care and comfort for residents and reassurance to those closest to them.

Life at Newlands is all about individual choice and flexibility, residents enjoy their chosen lifestyle in a calm, tranquil environment, doing as much or as little as they please.

Residents at Newlands enjoy style and comfort; elegant rooms and suites are finished to a high standard and tailored to suit individual needs, each one is professionally designed with tasteful furnishings, luxurious en-suite facilities and state of the art technology to ensure residents feel relaxed, safe and at home in their surroundings.

Newlands boasts the most magnificent views to be found in Stow; bedrooms, suites and communal rooms along with a beautiful terrace look out across landscaped gardens and grounds, with the rolling Cotswold hills providing a majestic backdrop.

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Care Provided by Newlands of Stow

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Liz Lawrence (General & Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (25)
    • Single Rooms with ensuite Wet Room (17)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Newlands of Stow

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,995
    • Self-Funded Nursing Care from £1,995
    • RESPITE Self-Funded Residential Care from £2,200
    • RESPITE Self-Funded Nursing Care from £2,200
  • (these prices are only a guideline, please contact Newlands of Stow to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is availble on entry to Newlands in front of the nursing house.


Newlands of Stow Reviews (42)

Total of 42, showing 1-20
9.7

Newlands of Stow has a Review Score of 9.7 (9.738) out of 10, based on 9 reviews in the last 2 years. Over all time Newlands of Stow has 42 reviews.

Overall Experience

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Review from J C (Friend of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fabulous location. The footman was off duty! But the welcome and ambience of people and building could not have been surpassed. I was so happy that my friend has indeed found a home from home - we lunched together, better than a luxury hotel by far. And our meal was superb in every aspect.
Thank
you for looking after my friend.

Reply from Liz Lawrence, Operations Director at Newlands of Stow

Thank you so much for your lovely comments. We aim to create a happy environment for our residents and their visitors. We appreciate you taking the time to feedback to us.


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Review from Lynda R (Friend of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All employees and residents went out of their way to interact and ensure my visit went smoothly. My friend had the best care from the team. Thank you for making my visits easy and comfortable. A very special home and team.

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Review from Sasha K (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has advanced Parkinson's Disease, stayed at Newlands for a week over Christmas. When the rest of her family were staying locally. This enabled Mum to join in a family fun but remain safe. Newlands was fantastic from start to finish. The wonderful team of carers could have not done more
to ensure that Mum had a happy stay. The care was exceptional, so attentive and kind. The setting is beautiful - the view from her bedroom was lovely! Newlands does feel like a home from home.

Reply from Liz Lawrence, Operations Director at Newlands of Stow

Thank you very much for your kind words about Newlands. We thoroughly enjoyed having your lovely mother to stay with us and would be delighted to welcome her back at any time.


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Review from J S (Son of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Newlands really is excellent. The staff are very good - carers, domestic, nursing, concierge and admin all good. They actually care about the service they provide and form positive relationships with their service users. This was especially important in Mum's final year when they really did everything
they could to make her as happy and comfortable as she could be.
A lot of events, social events, outings all helped. The regular visits from penguins and donkeys and other care animals were very special.

Reply from Liz Lawrence, Operations Director at Newlands of Stow

Thank you very much for your review. It was our great privilege to care for your mother and we miss her still, as she was such a part of Newlands for a long time. On behalf of the team, we wish you all the very best.


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Review from D P (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in an assisted living apartment in Newlands for three years now, and has been taken care of by all the staff with exceptional professionalism, kindness, humour and warmth. As her needs have increased, the extra medical care and attention she receives has been excellent. Newlands
feels like a big trustworthy family, not a conventional care home, and my Mother feels so much less vulnerable for it.

Reply from Sandie Preece, General Manager at Newlands of Stow

Thank you for your wonderful kind words, Newlands prides itself by giving a family feel with amazing care. I will make sure all of the staff receive your review.


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Review from L R (Friend of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Newlands is a very special place. From the minute you walk through the door, you can see how the staff go above and beyond to make the residents feel at home. The fine dining is exceptionally good and the stunning gardens are always immaculate. Rightsizing to an apartment was the best decision made
by a dear friend. He was unsure about leaving his large family home but as soon as he was unpacked, he joined in with the social events and thrived by making new friends. He regularly entertained old friends for lunch, so proud and impressed with the food that was produced on site. Having the care support with cleaning and laundry also seemed to give him a new lease of life.
When his health deteriorated the care support was excellent. The staff were so respectful, caring and kind; I can't recommend Newlands highly enough!

Reply from Sandie Preece, General manager at Newlands of Stow

Thank you for your review and kind words. Reflecting on how wonderful Newlands truly is. I will pass the review on to the whole team, I know they will appreciate reading this.


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Review from Susie W (Daughter of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received by my father during the last few months of his life was beyond exceptional. The nursing staff and carers treated him with the utmost dignity, filled with affection and humour. The management dealt efficiently and sympathetically with every situation. I could not recommend Newlands
too highly.
Thanks to the three ladies - magnificent!

Reply from Sandie Preece, Sandie Preece General manager at Newlands of Stow

Thank you for sharing such a wonderful review. It was our pleasure in taking care of such an amazing, funny gentleman. He captured all my of our hearts. He will be deeply missed by everyone at Newlands.


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Review from Jennifer S (Respite Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looked after very well at Newlands of Stow. The staff were always kind and helpful. Excellent food, always so nicely presented. Fun activities which we were encourage to join in with.

Reply from Lyndsey Dixon, General Manager at Newlands of Stow

Thank you for your lovely review. We were very pleased to be able to accommodate your stay here at Newlands of Stow, and are glad it was enjoyable. We look forward to seeing you in the future.


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Review from Dorothy G (Cousin of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was a resident in Newlands of Stow from 30/04/2021 until she passed on 04/02/2023. We highly recommend Newlands of Stow as it is managed and run to the highest of standards - from the ambience of the home, the decor and high-quality furnishings, catering with daily menus and personal and
medical care and support services. The staff are well qualified, efficient and caring. Shortly after moving to Newlands my relative felt very much at home and was happy, confident and reassured by the care she received. Visiting was also a pleasure as we were warmly welcomed and well-treated.

Reply from Lucy Biggs, Operations Director at Newlands of Stow

Thank you for your very kind and appreciative comments. It was a true pleasure to look after your relative, she is dearly missed by the staff as she took such interest in their lives.


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Review from Caroline H (Respite Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my experience at Newlands (rehabilitation for one week after a hip replacement) very much, especially enjoyed taking my lunch outside and being able to experience the tranquil view and lovely gardens, which are perfectly set out to provide a little exercise for rehabilitation. The drawing
room and dining room conservatory are lovely rooms. Thank you.

Reply from Lucy Biggs, Operations Director at Newlands of Stow

We are delighted the week's rehabilitation at Newlands was successful and beneficial to you. We greatly appreciate your review.
Kind Regards


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Review from Lesley B (Daughter of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Newlands provided my mother with wonderful and happy respite stays and gave me the peace of mind and reassurance that she was being cared for properly. She was shown kindness and treated with dignity by the whole wonderful team and I cannot recommend Newlands highly enough.

Reply from Lucy Biggs, Operations Director at Newlands of Stow

Thank you very much for the review, it was a true pleasure to be able to look after your mother on two occasions and also be able to provide you with a difference experience from the previous respite stays elsewhere. The team will deeply miss your mother returning as she was such a gentle and kind lady.


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Review from P V (Wife of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband's care during the last 11-weeks of his life was excellent. Although his needs were complex, every attempt was made to deal with them, and my only complaint would be that his nutritional needs could have been addressed with a bit more care and initiative. Medically, on the other hand, we were
involved every step of the way.

Reply from Lucy Biggs, Operations Director at Newlands of Stow

Thank you for your comments. It was a privilege to care for your husband. We are delighted you and your husband felt supported during your time at Newlands, and the care you both received was dignified and of a high standard.


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Review from R B (Daughter of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Newlands have looked after my mother who was fairly tricky with amazing patience. The dignity and peacefulness that they gave her when she was dying was fantastic. The manager and her team looked after us during her death with such care and helpfulness. We were looked after and kept informed all the
way through. Thank you.

Reply from Lucy Biggs, Operations Director at Newlands of Stow

Thank you for your lovely comments, it was a true pleasure to have had the privilege to have looked after your mother at Newlands.


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Review from D M (Son-in-law of Resident) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a kind, generous establishment full of laughter and hands-on care. A very happy experience, even at the end, with gentle care and dignity. Thank you.

Reply from Lucy Biggs, Operations Director at Newlands of Stow

Thank you for your kind review, it was a true honour to look after your mother-in-law.
She is deeply missed by the staff, and so are your visits. Her strong character was truly admired.


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Review from B B (Son of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was comfortable, smart looking and clean. The menu options for the residents and occupants was varied and of high quality. The standard of care appeared to be high and the welfare of the residents was paramount.

Reply from Lucy Biggs, Operations Director at Newlands of Stow

Thank you for your review, it was a pleasure to have looked after your mother over the twelve months. She will be remembered for her very quick wit and dry humour.
Lucy


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Review from Kim D (Daughter of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was discharged to Newlands from Hospital when it became evident he would not manage at home and was deteriorating rapidly physically. He was at Newlands for a matter of days when he became end-of-life care. The staff were fantastic and attentive and he received the best care possible. All
his family were very grateful for the way both Dad and my Mum who was with him throughout were looked after. We could not praise them or recommend them highly enough.

Reply from Lucy Biggs, Operations Director at Newlands of Stow

Thank you Kim for your comments, we were very honoured to be able to help you and your family at this time, especially as he was a local gentleman. It was so beneficial to both your parents the time you and your family were able to spend with them especially in your father's last few days.


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Review from Caroline M (Respite Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Newlands of Stow having recently been bereaved and feeling very fragile and bruised and completely exhausted. From the first moment I arrived, I was wrapped in kindness and care, nothing was too much trouble and the sensitivity I was shown at all times allowed me to rest for the first time
in months. Having had no appetite, the delicious meals were delicious. The three weeks at Newlands of Stow helped me so much. Thank you!

Reply from Lucy Biggs, Operations Director at Newlands of Stow

We are delighted that we were able to support you through this at Newlands and enable you to leave feeling stronger, healthier and rested.


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Review from Mary C (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was very happy living at Newlands of Stow, initially in her own cottage and for just over two years in the Nursing Home. The continuity of being in a familiar environment was extremely helpful when Mother moved into the Nursing Home as she was still surrounded by people that she knew and trusted.
All the staff were kind considerate and respectful at all times which was a great comfort to me. Newlands of Stow offers a superb environment with exquisite gardens, a beautiful terrace, excellent cuisine, a lovely coffee shop and a variety of imaginative entertainments. I would highly recommend it.

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Review from Hazel R (Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for respite care after hospital treatment and have had excellent care. The staff are kind and helpful, nothing is too much trouble. It was very pleasing to hear them laughing and cheerful at all times. I would not hesitate to use the home again should it become necessary.

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Review from M B (Friend of Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been a resident here for the past three years following a hip replacement in hospital, she settled very well and quickly, and due in no small part to the welcoming, caring and attentive staff at all levels. As he Alzheimer's disease inevitably deteriorated, she was managed gently, respectfully
and with dignity. The hone has a lovely, warm, family atmosphere with high standards maintained.

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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Newlands of Stow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.838 for Newlands of Stow is calculated as follows: ( (89 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 105 Ratings = 4.838

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Newlands of Stow is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 May 2023

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Liz

Liz Lawrence

Job Title: Home & Operations Manager

Joined: 2022

Liz has overseen Newlands since her arrival in 2022, both in an operational capacity and as manager. Liz purposefully keeps everything running smoothly and ensures Newlands demanding standards of quality are maintained.


Her approachable manner, calm demeanour and great sense of humour means she is much loved by residents and their families who appreciate her knowledge and kind counsel.


Liz’s career path in nursing and the care sector is highly respected by her peers, naturally conveying her compassion, understanding and knowledge. Her exceptional leadership is driven by outstanding communication and team building, reflected in the high staff retention, first rate care and renowned Newlands hospitality delivered by the team.


Frequently Asked Questions about Newlands of Stow

What types of Care is Newlands of Stow registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Newlands of Stow provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Newlands of Stow have?

There are 25 Single Rooms.

What are the Facilities & Services at Newlands of Stow?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Newlands of Stow to the centre of Cheltenham?

15.1 mile(s) as the crow flies, distance by road may be significantly further.