What types of Care is Northleach Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Northleach Court Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Northleach Court Care Home have?

There are 36 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Northleach Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Northleach Court Care Home to the centre of Cheltenham?

11.6 mile(s) as the crow flies, distance by road may be significantly further.

Northleach Court Care Home, High Street, Northleach, Cheltenham, Gloucestershire GL54 3PQ

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Review from Jeffrey B (Son of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience

My mother was a resident at Northleach Court from April 2024 until November 2024.
During her stay, you couldn't fault the care and attention she received from all the members of staff, especially as my mother suffered from extremely poor sight and hearing which must have been a challenge to all the

staff.
On visiting my mother, we were always warmly greeted and made to feel welcome.
We were kept up to date with her wellbeing via an internet link which was great.
Overall we were impressed with Northleach Court and would definitely recommend the Home.

Reply from Geoff Butcher, Director at Northleach Court Care Home

We are so grateful for such a fulsome review - it is very much appreciated as would any ideas as to how we can improve further - I am delighted to say that the major refurbishment work will be finished in early 2025.

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Review from H R (Grandson of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience

My (step) grandmother spent the last 4.5 years of her life at Northleach Court after decades of living independently. Due to firstly Covid and secondly my living abroad, I never got to see that much of the care home so I can't comment too much on food/facilities etc. I found the staff always helpful

and friendly and for me, that was a big plus. My grandmother always seemed happy and enjoyed her time there as best she could with her advanced age.
Once dementia set in for her, I received regular phone calls and updates from staff on her health, which I was grateful for. Overall would recommend.

Reply from Geoff Butcher, Director at Northleach Court Care Home

Thank you so much for your review - it was a real pleasure having your grandmother living at Northleach - she was much loved by residents and staff alike. As I am sure you know we are doing a 2m + refurbishment of Northleach which includes complete refurbishment of all areas and when complete every bedroom will have an ensuite bathroom, there will be additional extensive lounges and dining rooms, a bistro cafe and hairdresser and beauty salon which I am sure will remove anyone's reservations about the rooms. Thanks again

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Review from Ben B (Son of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience

Good care for Mum from staff who are committed to caring. Cheerful and approachable staff. Impressively varied activities programme. Waiting to gain entry to the care home often took longer than expected. Sufficient car parking but sometimes rather a squeeze to manoeuvre into the spaces.

Reply from Geoff Butcher, Director at Northleach Court Care Home

Many thanks for your review - we have recognised issues in visiting and are building a completely new reception area and cafeteria, that will be completed by early 2025 and pending that, the administrator's office has been relocated to right by the front door. Apologies about car parking, that is due to builders failing to heed our requests to park in the road - I will renew that "request"!

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Review from Priscilla R (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience

My mother was admitted to Northleach Court Care Home 17 months ago, we were able to choose her room and were able to decorate it appropriately for my mother. Staff were welcoming and thorough in their assessment of my mother's needs. Staff are experienced in the care of those with dementia here, and

we felt confident in putting my mother in the care of this home. The staff quickly became her new family, and spoke of her with respectful affection.
The staff treated my Mother with dignity, and gave her choices that she was able to make, this may have been choice of clothes to wear each day, and meal choices. The staff team, were always willing to listen to, and act upon any concern or suggestion we might have had for my mother's care and comfort, I always felt that you could have a reasonable discussion with them about anything and be confident that if needed they would make changes.

Reply from Geoff Butcher, Director at Northleach Court Care Home

Thank you so much for your very generous and detailed review which I will be sure to share with the staff team who I know will be so grateful for such positive feedback.

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Review from Sally O (Daughter of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience

My mother was a resident at NLC for 2 years until her death in April. As a family, we have nothing but praise for the care staff, they are amazing. They work so hard to ensure that residents are given the best possible care and entertainment. Mum’s wish was to die at Northleach because she would be

looked after by people who cared about her and were kind to her and where she felt safe - her words. Mum’s death was dealt with in such a kind and sensitive way, with both Mum and us, her family, feeling very supported. We were also very touched that the care staff were represented at her funeral, that meant so much to us. The staff all deserve our heartfelt thanks. Every one of them plays their part in making Northleach Court special.

Reply from Geoff Butcher, Director at Northleach Court Care Home

Thank you so much for your very kind review - it is indeed a very special group of staff and I am delighted to pass this review on to them, they will be over the moon. Thanks again.

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Review from Owen T (Husband of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience

My wife has been resident for over 2 years. She has been very well cared for with all staff and management adapting to her changing care needs. With happy smiling staff, it is always a pleasure to visit Northleach Court.

Reply from Geoff Butcher, Director at Northleach Court Care Home

Thank you very much for your kind review which is very much appreciated.

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Review from Lise M (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience

In the short time that my father was a resident at Northleach Court, the care from every member of the team was outstanding. In the last few days of his life, they went above and beyond for both my father and me.
I can't thank you enough.

Reply from Geoff Butcher, Director at Northleach Court Care Home

Thank you for your very generous review - I will make sure every member of the staff team gets to see it, as I am sure they will be delighted with your feedback - thanks again.

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Review from Clifford J (Son of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience

My father was in Northleach Court Care Home, from April 2023 to January 2024.
I found all the staff to be kind and very caring, everything that could be done was done. Also, there was much kindness shown to me on my visits to the care home. I always felt the staff, went out of their way to be helpful

to Dad and me.

Reply from Geoff Butcher, Director at Northleach Court Care Home

Thank you so much for your very kind review - I will be sure to share it with the staff team who I know will be delighted.

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Review from Andrew C (Son of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience

We had to find respite care for my dad at very short notice and were fortunate that Northleach Court had a room. From the first meeting with the team to his moving in took 3 days which is very impressive. Whilst he was in the care home for just over 4 weeks the level of care he received was outstanding.

He was made to feel welcome and looked after. He enjoyed the food, especially the 'hot lunch'. His medical needs were taken care of. From when he went into to when he came out, was night and day, he had regained weight and confidence. The staff were all very friendly and went out of their way to help him. The only slight issue is that the home is currently undergoing renovation - this wasn't a problem when he was there however when completed it should result in the look and finish of the building being equal to the quality of care provided. I wouldn't hesitate to recommend this care home to others.

Reply from Geoff Butcher, Director at Northleach Court Care Home

It was a real pleasure having your father living at Northleach albeit for a short time - we hope to see him again. In the meantime on behalf of the whole team, I would like to thank you very much for your most generous and detailed review.

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Review from Jennifer P (Wife of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience

My husband was in Northleach Court Care Centre for the period of April 2023 to December 2023. I felt he was respected and was given the chance to carry on everyday life as far as he could. His clothing was always clean and he looked as smart as he was used to. When he was ill I was advised of any problems

and was consulted about his ongoing care. His change in awareness was dealt with on a regular basis and any challenging moments were dealt with in a gentle fashion. I was able to visit on a regular basis and never felt in the way or not wanted. Given that I had wished to care for my husband myself I feel that Northleach Court looked after his complex needs as well as anyone could.

Reply from Geoff Butcher, Director at Northleach Court Care Home

Thank you so much for your review which is very much appreciated.

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Review from John M (Son of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience

I wish to express my family's profound gratitude to all staff at Northleach Court Care Centre for the highly professional and attentive care provided to my mother during the last weeks of her life. It was clear, from our first visit, that all those who worked in the home shared the same ethos, which

was manifested by the staff's dedication to doing everything possible to keep the residents safe, as comfortable as possible and valued as individuals. Our interaction with all staff involved in my mother's care was highly commendable. Our views were routinely sought on how her needs could best be met, and we were confident that no effort would be spared to bring solace to her, during her final days with us. The ministration of gentleness and kindness, which was always conspicuous, was also extended to us, her family, whenever we came to spend time with her. Northleach Court Care Centre is a special place. The staff are inspirational in their commitment to others, and we regard ourselves as being very fortunate to have had their greatly appreciated support during a very difficult and painful period.

Reply from Geoff Butcher, Director at Northleach Court Care Home

Wow! What can I say except a million thanks for such a generous review, which absolutely highlights the brilliant work of our staff team - they will be over the moon with that feedback so thanks again.

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Review from Paula S (Daughter of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience

We really appreciated the kindness and professionalism of all the staff at Northleach Court Care Centre who cared for our mother over the last few months. In particular, we would like to thank the team for making Mum comfortable and providing such excellent end-of-life care for both Mum and us as a

family. This made her last few days into a positive experience.
We agonised about sending Mum to a nursing home, but we were so glad that she came to you. You deserve your recent 'good' Care Quality Commission judgement; we would have given you the highest accolade. You give loving, sensitive care, trying your best to ensure even the most reluctant resident finds ‘joy’ in most days.

Reply from Geoff Butcher, Director at Northleach Court Care Home

It's not often I am lost for words but your very lovely review has achieved that - your final sentence absolutely sums up what we strive to achieve - thank you so much.

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Review from Janet M (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

My father stayed at Northleach Court for a week's respite, until care at home was put in place as he’s not quite ready to move in as a permanent resident. I was very impressed with all we met while he was there. The office staff were great, very happy, knowledgable and friendly. Dad’s room was clean

and tidy with nice furniture that looked new. Dad was settled in quickly as the nursing staff were so lovely, kind, and friendly and nothing was too much trouble. Dad self-administers his insulin under the supervision of the nurses, if they had any concerns, I would get a call and we would discuss them. I was allowed to visit at any time, which helped on the days I work. Dad could have his meals downstairs or in his room. The food looked good and Dad said it was great. They are having lots done to it, so it’s a bit messy where the builders are working, that shouldn’t put anyone off, as the care by far compensates, all the staff are so kind, caring and happy.

Reply from Geoff Butcher, Director at Northleach Court Care Home

Many, many thanks for your generous review and especially for taking into account the building work - the massive refurbishment should be sorted this year!

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Review from Susan W (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience

Mum passed away in December. I cannot tell you how pleased we were with mum's care, 110% in the last eighteen months, mum was always clean and tidy, her room was so very clean whenever we visited and the staff, well they went above and beyond, used to have to do a two-hour drive to visit mum, tea and

biscuits were always offered on arrival. When she passed, we could not have been more comforted. Thank you to all who were on duty and had cared for mum whilst she was at Northleach Court Care Centre.

Reply from Geoff Butcher, Director at Northleach Court Care Home

thank you so much for your very kind review - it means a huge amount to the team to know that their hard work is so appreciated. it was a real delight to have had your mother living at Northleach and she is very much missed by all.

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Review from Susan G (Relative of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience

We would like to thank everyone at Northleach for the care and kindness shown to our relative. The nursing team were mindful of her vulnerable state of health and did everything possible to make her both comfortable and safe. The care pack online is a very useful, confidential and productive way to

enable appropriate relatives and professionals to have a view of the day-to-day and almost hourly welfare needs without constant phone calls - that notwithstanding when you do need to phone they are patient, helpful and responsive. She had two medical emergencies and they let us know immediately, consulted us and the emergency services and response teams were contacted quickly to attend - when you live some distance from the facility it is vitally important to have that confidence in their communications.
'Never, ever, during your trials and suffering. When you saw only one set of footprints, It was then that I carried you' Footprints.

Reply from Geoff Butcher, Director at Northleach Court Care Home

thank you so much for your review and especially your input on the importance of great communication and use of the online 'Family portal' -all very much appreciated

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Review from Mark H (Son of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

I cannot praise highly enough the care given to my mother by all the staff at Northleach Court Care Centre. She was treated with the utmost dignity at all times and her every concern was dealt with in a professional manner. Although she was only there for six weeks, I will never forget the way my mum

was treated at the end of her life. Every member of staff treated her with dignity and love, making her passing as stress-free as possible.

Reply from Geoff Butcher, Director at Northleach Court Care Home

Thank you so much for your lovely review which is so much appreciated by the whole team at Northleach - they work so hard and being told they have delivered so well on their objective of providing great care gives everyone a massive lift. Thanks again.

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Review from Mary B (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience

I am very pleased with the improved physical health my mother displayed since she become a resident of Northleach Court last August. Whilst she is unable to communicate clearly due to dementia, it is evident that she loves the attention and fuss made of her by the staff and enjoys the activities and

friendly atmosphere. Booking visits are safe and well organised enabling me to regularly visit my mother or take her out for a treat. Thank you so much for taking such great care of mum and finding the moments to make her feel special. You are all awesome!

Reply from Geoff Butcher, Director at Northleach Court Care Home

Thank you so much for your very generous review - it is very much appreciated.

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Review from R J (Son of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience

I am generally happy with the care my dad receives. However, in the last few months, he hasn't had a haircut and his toenails are very long. Although medically, he is being cared for, matters are not being dealt with. I wonder what else. Also, the building works are going on forever, taking away the

full amenity for my father.

Reply from Geoff Butcher, Director at Northleach Court Care Home

Thank you for your review - it is very unfortunate that a combination of health issues and externally imposed Covid restrictions have prevented haircuts and the chiropodist visiting until recently. Please contact the manager with all and any concerns. Unfortunately, our building contractor has for financial reasons withdrawn from the contract but we hope to restart works within a couple of weeks.

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Review from E L (Daughter-in-law of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience

My mother-in-law was immobile when she first attended Northleach Court, after a week due to the dedicated care of the team. She is now standing and walking with a frame. The home is welcoming and friendly and efficient. Nothing is too much trouble - the staff are very approachable.

Reply from Geoff Butcher, Director at Northleach Court Care Home

Thank you so much for your generous review which will be much appreciated by the staff team.

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Review from S D (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience

My mother has received excellent care and attention. The staff have been great always helpful and cheery towards mum. They have answered any questions that I may have had and have been very professional. Would certainly recommend the care home.

Reply from Geoff Butcher, Director at Northleach Court Care Home

Thank you so much for your very generous review - I will make sure it is passed on to the staff team who I know will be delighted with your feedback

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Meet the Team (8)

Jerry James

Job Title: Registered Manager

Joined: 2023

Jerry has been a Registered Manager for more than 20 years working with Adults with Learning Disabilities, Profound Multiple Learning Disabilities, Support Living services, Commissioning Domiciliary Care services and also both residential and Nursing Older People services including Dementia. Jerry attained her RMA and Level 4 in Health and Social Care in 2003/2004 and her Level 5 in Leadership and Management in 2015. Jerry is a Dementia Lead and is very passionate about ensuring those whom we support receive the best quality of care and support.

In her spare time, Jerry likes to spend time with her family and her two German Shepherds Blue and Kulu, taking them for walks. Jerry also likes to travel to different parts of the world, and in her spare time paints with watercolours and makes and crafts jewellery.

Cassie

Job Title: Deputy Manager

Cassie has over 10 years of experience within the care sector.

She has worked across multiple departments in the care sector, working up from a carer to a team leader and a unit manager and now as deputy manager. Cassie has background experience supporting homes in inspections and Audits and is determined to use all these skills in her new role.

Cassie is providing proactive support to our Home manager across all aspects of home management, providing a safe, caring, stimulating and homely environment for the people we support and their families.

She is working with the manager to develop staff rotas that use resources efficiently whilst ensuring adequate staffing levels are maintained to meet our resident's needs.

Cassie is putting a large level of attention to ensuring that all care staff are following a person-centred approach to their care, ensuring every resident has a personal experience with us at Northleach Court.

Jack

Job Title: Admin

Jack is our administrator. He is overlooking all administrative sides of our home and works closely with families, residents, and staff.

He is here to support the Home Manager over the full range of reception, administrative, clerical, and external liaison functions. He is generally contributing to the efficient and effective running of the home and undertakes certain designed financial functions.

Jack is here to assist and support with administrative and clerical tasks to support key employees.

He is also one of our Dignity Champions, delegated to ensure the residents in our care are treated with respect and dignity in every aspect of their life at Northleach Court.

Ruben

Job Title: Head Chef

Ruben is our Head chef with many years of experience. He is very passionate about the food for our residents.

He is responsible for the highest standards for Environmental Health Food safety and hygiene standards.

Ruben is preparing 4 weekly rotating menus to provide a variety of hot and cold nourishing meals and snacks for our residents and he always ensures that all allergies are catered for and IDDSI standards are met where necessary.

He provides a variety of food and is well-balanced to meet all diets of our residents.

Angela and Narcis

Job Title: Senior Carers

Angela and Narcis are our Senior Carers working on days. Both are highly qualified and always ensure that the care needs of our residents are met.

She and Narcis take a leading role in ensuring that the personal needs of residents are met in s way that respects their dignity and promotes independence.

Angela and Narcis actively encourage staff to provide the best possible care environment by promoting a friendly, homely atmosphere and generally helping to ensure the smooth day-to-day running of our home.

She and Narcis maintain vigilance concerning the quality of activity in the home and assist the Home Manager to improve the service for our residents.

Angela is also one of our Dementia Champions and has had additional training in dementia, how it works and strategies for dealing with the challenges that Dementia can bring. She instils her knowledge every day, supporting the residents, and supporting staff by guiding them with best practice suggestions, and additional dementia training in the home.

Narcis is one of our infection control champions, using his advanced knowledge to ensure the home is vigilant in the reduction of cross-contamination. He supports the staff to ensure safe and best practice is being carried out across the home to ensure all the staff and residents are kept safe.

Christina and Jenny

Job Title: Activities Coordinators

Christina and Jenny are our lovely Activities people. Christina and Jenny spend a vast amount of the day with the residents participating in activities for them and keeping them stimulated.

Christina and Jenny have got a good knowledge of their likes and dislikes therefore ensuring a good variety of activities to suit all our residents’ needs.

Christina and Jenny organise daily activities for our residents. Activities are mostly multi-sensory oriented to help residents living with dementia increase their concentration and communication.

Debbie

Job Title: Gardener

Debbie, as our gardener, ensures the grounds are maintained to a high standard and she provides our residents with a safe, comfortable, and pleasant environment in which our residents live.

She is a friendly, caring and hard-working person. She works well and has the ability to work on her own initiative.

Debbie is responsible for the clean and tidy appearance of the garden and of appearance to contribute to the quality of care and lifestyle afforded to each resident.

Jay

Job Title: Maintenance

Jay is our dedicated maintenance Man!

With many years of experience in the building and construction industry, he has proven to be a great asset to the team.

Jay ensures that the highest standard of health and safety are met within our Care home and is always happy to meet the needs and requirements of all of our residents and does all that he can to ensure the equipment and facilities within the home are working to a high standard.

Northleach Court Care Home

Care Provided by Northleach Court Care Home

Good to Know

Funding & Fees Guide for Northleach Court Care Home

Facilities

Northleach Court Care Home Reviews (48)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

Bed Vacancies

2 Bed Vacancies

Awards / Recognitions (0)