Paternoster House

Watermoor Road, Cirencester GL7 1JR
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9.7 50 Reviews
  • Paternoster House, Cirencester
Paternoster House offers up to 40 residents compassionate, individualised residential, nursing and respite care. The home is situated in a quiet area of Cirencester, a renowned Cotswold market town. The home has pretty, well-maintained gardens, is close to the church and pleasant parkland and within a short walking distance of the shops.

Cosy lounges are available to relax in, as is the secure garden on sunny days and social activities take place daily for your enjoyment. If however, you'd like a little more privacy, then your own bedroom offers a peaceful oasis. To give you the support you need when you need it, a friendly, professionally trained team are on hand around-the-clock to support you in how you wish to spend your day enabling you to continue to enjoy a fulfilling and independent lifestyle.

A dedicated Activities Coordinator organises a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest, be that with arts and crafts, a coffee morning or more individual pursuits. Visits from outside entertainers happen regularly. The home has access to a Trust minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

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Care Provided by Paternoster House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lindsey Worthy (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1997

Funding & Fees Guide for Paternoster House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,410 – £1,480
    • Self-Funded Residential Dementia Care £1,480 – £1,585
    • Self-Funded Nursing Care £1,823 – £1,823
    • Self-Funded Nursing Dementia Care £1,823 – £1,823
    • RESPITE Self-Funded Residential Care £1,474 – £1,630
    • RESPITE Self-Funded Residential Dementia Care £1,630 – £1,745
    • RESPITE Self-Funded Nursing Care £1,998 – £1,998
    • RESPITE Self-Funded Nursing Dementia Care £1,998 – £1,998

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Paternoster House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Free parking is available outside the home.


Paternoster House Reviews (50)

Total of 50, showing 1-20
9.7

Paternoster House has a Review Score of 9.7 (9.712) out of 10, based on 13 reviews in the last 2 years. Over all time Paternoster House has 50 reviews.

Overall Experience

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Review from George E (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum began living in the Paternoster Nursing Care Home in early January. She has dementia which has progressed rapidly and she has lost all mobility. Her needs are intense.
The staff at Paternoster have been incredibly friendly and supportive to Mum, and to our family. They've allowed us to decorate
Mum's room so it feels very much like home.
Every time we visit Mum, we are struck by the friendly, secure, family atmosphere in the home - and that goes for not just the staff but the other residents. It is a happy place. Dogs and other pets are welcome to visit, and there are activities such as music with the amazing charity Mindsong which Mum enjoys.
We are very confident in the level of professional care being provided for Mum at Paternoster, and grateful to those providing it.

Reply from Helen Dearing, On behalf of the team at Paternoster House

Thank you so much for a truly wonderful review. It really is a pleasure caring for your mum, she's an absolute star. The team here will be thrilled to read how highly you rate our care and the activities we have. We want Paternoster to have a home-from-home feel and that we are one, happy family. If there is anything else we can do for your mum, please let us know and we will be happy to do so. Once again, thanks for your very kind words, it really means the world to us.


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Review from Jamie E (Husband of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A massively welcoming Care/Nursing Home which is fulfilling all expectations. Excellent management and nursing staff and very nice carers who always have time for you. Also it is great that animals are very welcome and that visits can take place at any time. Sadly my wife is immobile so she is unable
to participate in activities but I understand she will be visited in her room by the Mindsong team.

Reply from Helen Dearing, On behalf of the team at Paternoster House

Thank you for the lovely, kind words. The team will be so thrilled to read how friendly and supportive you see us. These are the most amazing compliments. Please let us know if there is anything else we can do for your wife and you. It really would be our pleasure.


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Review from Richard G (Wife of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is in care for over a year and has received care and attention at all times. Excellent team in all areas. Thanking you!

Reply from Helen Dearing, On behalf of the team at Paternoster House

Thank you so much for your lovely feedback of our home. Our staff will be so grateful to read how highly you rate our staff and the care provided.


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Review from K R (Daughter of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad receives excellent care. The staff are lovely and treat him with dignity and patience even at times when things are difficult. They look to ensure that all the residents have the best quality of life possible whilst living with Alzheimer's. It is like a home from home in the Paternoster family
and we are always welcome when we visit Dad.

Reply from Helen Dearing, On behalf of the team at Paternoster House

Thank you so much for your really lovely review. We are so thrilled to read your comment about family. Family is so important and underpins the ethos of our home. Do say hello next time you're visiting, you are always welcome to join us for tea and cake.


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Review from J C (Daughter of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and caring staff. Nothing is too much trouble. My mum is extremely happy in her new home. My family visit every day including the dog. Beautiful gardens tended by volunteers and window boxes full of flowers. A bird feeder was put outside Mum's room window as she loves watching them. Very
friendly atmosphere which puts you at ease.

Reply from Helen Dearing, On behalf of the team at Paternoster House

Thank you so much for your wonderful review of our home. We are so thrilled to read how happy your mum is in her new home, it's an absolute pleasure caring for her and she has settled in well. If there's anything else we can do for her, please let us know. Do join us for tea and cake, you're always welcome.


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Review from Adrian M (Son of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the staff do a very good job in sometimes challenging circumstances. A major issue seems to be the lift which is almost out of order for as long as it is useable. Overall my mother seems very happy with the care she receives and says how nice the staff are to her. At the end of the day as long
as she is happy so am I.

Reply from Helen Dearing, On behalf of the team at Paternoster House

Thank you for writing us a review, we really appreciate it. We love caring for your mum and she is always so polite and super friendly to everyone here, an absolute pleasure having her living here. Your feedback about the lift is noted. Thanks so much.


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Review from Esther E (Sister of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of the home is very good and helpful and kind people.

Reply from Helen Dearing, On behalf of the team at Paternoster House

Thank you for your lovely words about our home, we really appreciate it. It's an honour caring for your sister.


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Review from Joanne C (Friend of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my late mum's childhood friend, I was greeted with smiles and warmth from reception and all the members of staff. It was lovely to see her happy and joining in with activities, which we were encouraged to join in with too. There were ponies visiting which my daughter loved too.

Reply from Helen Dearing, On behalf of the team at Paternoster House

Thank you for leaving us a lovely review, we really appreciate it. It's always nice to hear from residents' friends who come to visit and understand their experience of our home. We often have animals such as ponies visiting as our residents, family and staff love them. Do come and say hello next time you are visiting your friend.


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Review from V H (Daughter of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently moved to Paternoster House from another care home in Cirencester, where in our opinion and safeguarding opinion she had been neglected. She was in bed all day and her weight went down to under 6 stone. Since being at Paternoster for the last three weeks she is a new woman. The care she
has received is fantastic. She has already put weight on. She is not so anxious and is encouraged to join in activities. All the staff are very caring.

Reply from Helen Dearing, On behalf of the team at Paternoster House

Thank you so much for your review, We absolutely love having your mum here with us and yes, what a difference the last three weeks have made. She is a much more relaxed and confident woman; it's great seeing her interact with the other residents. If there is anything else we can do for her, please let us know.


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Review from Keith S (Son of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is excellent.

Reply from Helen Dearing, On behalf of the team at Paternoster House

Thank you for your comment, it is greatly appreciated!


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Review from C A (Daughter of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always happy to assist and help with any problems. They treat Mum with respect and kindness.

Reply from Helen Dearing, On behalf of the team at Paternoster House

Thank you for sharing your experiences of our home and for taking the time to write us a review - we really do appreciate it. If there's anything further we can do for your mum, please let us know.


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Review from Ann H (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team work tirelessly to provide and efficient service to the residents. Lovely atmosphere, all of the staff seem happy and this is reflected in their attitude. Two members of staff, especially, and the volunteers are lovely also.

Reply from Rowen Campbell, on behalf of the team at Paternoster House

What kind words, thank you. I will make sure the team - and our volunteers! - at Paternoster read your comments, as I know they appreciate the feedback. Thank you for taking the time to write us a review.


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Review from Sara C (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all the staff are lovely, they do so much for all the residents.

Reply from Rowen Campbell, on behalf of the team at Paternoster House

Thank you for taking the time to write us a review - the team really does appreciate it.


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Review from A N (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Attended a garden party for the Jubilee. Event was well organised and attended well by residents, family members and staff. Staff were attentive to residents and visitors, and a very cheerful event - was enjoyed by everyone. The entertainers were fun and the food was great. I have every confidence in
the Paternoster team in general, mum is always well looked after.

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Review from P N (Son-in-law of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to a garden party with staff and residents organised by staff at Paternoster House. It was well planned, and attended well. Staff were great with visitors and residents. Entertainment provided - good fun had by all.


My mother-in-law is always well looked after by the care teams and volunteers.


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Review from Margaret J (Friend of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited a family friend here at the weekend and despite having been through the pandemic the caring ethos of this home is second to none. A beautiful afternoon where nothing was too much trouble, thank you everyone.

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Review from E J (Friend of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very homely and caring place, the staff were exemplary and the manager was so compassionate. We are very excited to see the upcoming renovations, then maybe the inside will match the beautiful gardens externally.

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Review from J C (Friend of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend moved in to paternoster house approximately a year ago, the care is really good and the staff are incredible! The food looked really good, they even gave me some. Would recommend to anyone looking for care in and around Cirencester.

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Review from Elaine H (Daughter of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has now been a resident for four years at Paternoster, during which time, she has survived Covid and celebrated both her 100th and 101st birthday. She is very well cared for, any issues I have raised have been resolved promptly and efficiently. The staff, including receptionists, management, nurses
and housekeeping are always kind, caring and friendly towards Mum and also myself. Mum frequently says how happy and contented she is at Paternoster, which is a great comfort to know.

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Review from J M (Friend of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Paternoster House work extremely hard to create a family atmosphere, which is evident immediately you approach the reception area. Residents are listened to and comforted when necessary. Activities are provided for them to participate in and great support given, everyone takes an interest.
The food appears to be of a high standard and a choice given. The staff ably support the residents, the families and each other.

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Current Review Score: 9.7 (9.712)

Overview of Review Score

The Review Score of 9.7 (9.712) out of 10 for Paternoster House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.712 for Paternoster House is calculated as follows: ( (113 Excellents x 5) + (41 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 156 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Paternoster House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Sharon

Sharon Dewsbury

Job Title: Activities Co-ordinator

Joined: 2013

Sharon has worked as the Activities Co-ordinator at Paternoster House since 2013 but has worked in the care industry for over 18 years.
Sharon has completed a level 3 qualification in dementia care and has completed her care certificate too. Sharon likes that every day at work is different, one day she could be organising a party, trips out or organising outdoor games the next she could be organising dementia friendly cinemas, entertainers or just arranging a varied programme of activities that are tailored to meet the residents’ interests and preferences.
Sharon’s fondest memory is when Paternoster House had two residents who turned 100, all the staff dressed in vintage clothes from a variety of era’s, and everyone enjoyed a brilliant party.
Outside of work Sharon loves taking her two terriers for a walk and socialising with friends and family.


Frequently Asked Questions about Paternoster House

What types of Care is Paternoster House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Paternoster House provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Paternoster House have?

There are 40 Single Rooms.

What are the Facilities & Services at Paternoster House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Paternoster House to the centre of Cirencester?

0.2 mile(s) as the crow flies, distance by road may be significantly further.