Paternoster House

Watermoor Road, Cirencester GL7 1JR
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9.7 50 Reviews
  • Paternoster House, Cirencester
Paternoster House offers up to 40 residents compassionate, individualised residential, nursing and respite care. The home is situated in a quiet area of Cirencester, a renowned Cotswold market town. The home has pretty, well-maintained gardens, is close to the church and pleasant parkland and within a short walking distance of the shops.

Cosy lounges are available to relax in, as is the secure garden on sunny days and social activities take place daily for your enjoyment. If however, you'd like a little more privacy, then your own bedroom offers a peaceful oasis. To give you the support you need when you need it, a friendly, professionally trained team are on hand around-the-clock to support you in how you wish to spend your day enabling you to continue to enjoy a fulfilling and independent lifestyle.

A dedicated Activities Coordinator organises a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest, be that with arts and crafts, a coffee morning or more individual pursuits. Visits from outside entertainers happen regularly. The home has access to a Trust minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

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Care Provided by Paternoster House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lindsey Worthy (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1997

Funding & Fees Guide for Paternoster House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,410 – £1,480
    • Self-Funded Residential Dementia Care £1,480 – £1,585
    • Self-Funded Nursing Care £1,823 – £1,823
    • Self-Funded Nursing Dementia Care £1,823 – £1,823
    • RESPITE Self-Funded Residential Care £1,474 – £1,630
    • RESPITE Self-Funded Residential Dementia Care £1,630 – £1,745
    • RESPITE Self-Funded Nursing Care £1,998 – £1,998
    • RESPITE Self-Funded Nursing Dementia Care £1,998 – £1,998

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Paternoster House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Free parking is available outside the home.


Paternoster House Reviews (50)

Total of 50, showing 21-40
9.7

Paternoster House has a Review Score of 9.7 (9.712) out of 10, based on 13 reviews in the last 2 years. Over all time Paternoster House has 50 reviews.

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Review from J H (Wife of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of the care team was extremely kind to my husband and me. When his care became 'end of life' I could not have wished for more care, love and consideration than we both received.

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Review from S B (Daughter of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the running of the home and the care given to my mother during these difficult times. I know she is well cared for and shown affection. I also visited on Christmas Day in the newly set up visitors room. Really impressed - all very safe and efficiently organised. Lovely to see my
mother and special for her. Thank you, Paternoster.

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Review from Amanda T (Granddaughter of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather is very happy and content at Paternoster. The transition from independent living couldn’t have been made any easier both physically and mentally. The personal, individual attention he receives is second to none; his family and friends have also been made to feel like part of the Paternoster
family with the excellent communication which is always forthcoming and the friendliness of the staff who are very welcoming and obliging. The home is professionally run by its management team (particularly during the COVID-19 pandemic) and to date, I have seen very little staff turnover meaning residents and their families are able to forge strong relationships. The facilities and rooms are of a high standard; cosy and welcoming. My grandfather is constantly telling me how good the food is; there is always a choice at mealtimes and plenty of tea is available throughout the day! I would 100% recommend Paternoster House; a home from home with a family feel.

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Review from Sharon M (Daughter of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Paternoster House staff enough during this Coronvavirus pandemic, they were totally prepared, keeping us informed of what was happening, constantly cleaning and appeared to have plenty of PPE and were well prepared to go into lockdown well ahead of it actually happening.
I was in the
sad position of having my Mum deteriorate and sadly die during this time and was unable to be with her until the very end but the staff were amazing, they kept me updated throughout and at the very end I was allowed to be with her. They met at the door with mask, aprons and gloves and as far as I could see, absolutely every precaution was being taken with gloves and aprons all along the corridors. I was able to stay with her while she passed away, with the staff offering me cups of tea and support throughout and for as long as I wished to stay after she had passed, for which I will be eternally grateful.

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Review from M B (Regular Volunteer) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and efficient working in a high-pressure environment, with many demands put upon them. The home itself offers the necessary facilities and a varied programme of activities, trying to meet different likes. The new refurbishment is successful and offers quality surroundings and
finishing in the social areas.
The overall service is excellent, especially at a time when recruiting staff is so hard, with everyone committed to the home.

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Review from A R (Regular Volunteer) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to sing with the residents at Paternoster House every two weeks. There is always a happy and relaxed atmosphere among both residents and staff. We sing for an hour and then have tea and cake and a chat. As a visitor, I am always made to feel welcome and it is a very enjoyable experience.

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Review from C S (Regular Volunteer) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At Christmas all the stops are pulled out and residents get to be part of a big family. For some, this was a first. They also get a stocking which most have never had before. There are lots of entertainment/parties in the build-up to Christmas and the home is decorated very well, with residents helping
with trees and making decorations.

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Review from Amanda W (Wife of Resident) published on 23 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was extremely well looked after. He came away feeling he had made new friends as the staff were so lovely. He also commented on how fantastic the meals were.

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Review from J R (Wife of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Paternoster House is a warm and friendly home.
The staff show a good understanding of the residents and their needs. The building would benefit from having money spent and so would the furniture.
My husband has settled well, although he doesn't rise much, but that is his choice.

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Review from Penelope M (Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have very much enjoyed my stay in Paternoster House. The carers, nurses etc have been very helpful and nothing is too much trouble for them. The place is kept spotlessly clean. I have also enjoyed getting to know the other residents (one used to teach my children at school!) and have met a lot of
real characters!
We are all on Christian name terms.

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Review from Helen L (Respite Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most staff were very kind and friendly but the odd one was not.
The food was homely and well cooked. I especially enjoyed the lunches. I was made very welcome.

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Review from A W (Respite Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very good experience staying at Paternoster House for respite care. All the staff were so kind and friendly and caring. The meals were good. The room was pleasant, quiet and comfortable.

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Review from Hannah G (Regular Volunteer) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm and welcoming care home. All residents seem happy and all enjoy living here. All members of staff are amazing and never fail to go the extra mile. Overall Paternoster is a brilliant setting and I've thoroughly enjoyed my time volunteering here.

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Review from Margaret M (Regular Volunteer) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very homely, having been working in care homes as a volunteer, this is by far the best. The age of the building sadly doesn't comply with having ensuite rooms. Otherwise excellent.

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Review from Daphne S (Regular Volunteer) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a volunteer at Paternoster House for 14/15 years. My mother-in-law was a resident, so it all started from there. It is a lovely home, not a modern home. But when you go in it feels so homely. Everyone is so friendly and they have activities it is so good. Trips out and entertainers come
in so there is always something going on. I have already told them if I ever need to go into a home, it will be Paternoster House.

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Review from Beverley R (Daughter of Resident) published on 15 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like all the staff and nursing staff who looked after my mum while she was with you all your care and understanding was second to none. There was a warm and friendly atmosphere all the time everybody made the family so welcome.
In our hour of need, all the staff throughout the night were fantastic.
My mum didn't want to go in a home but you all made it such an easy transition even at the end my mum was treated with dignity and respect so thank you.

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Review from Richard W (Son of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my mother at Paternoster House is excellent. The care provided is a complete package covering every aspect health, welfare and social care. We could not ask for more.
My mother is overall, in the best state of health and well-being that she has been for the last 2 years under
the care provided by the social services.

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Review from Tom W (Grandson of Resident) published on 5 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a hard job looking after Gran but the team at Paternoster do a great job. They always have a smile on the face and respond with such patience. There is plenty going on to keep her amused and she is always keen to tell me about the lovely people who look after her.

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Review from Jeanne W (Mother-in-law of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and friendly. They always offer tea and biscuits when you arrive. If you require anything the staff always try and get it for you. Always lots of activities going on, which all the residents seem to enjoy and family are also welcome to join in.

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Review from Nick S (Son of Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, the staff are warm, friendly and most welcoming. Nothing is too much trouble and they always make sure you have a cup of tea regardless as to their present priorities.
They always spare you the time to answer any questions and pretty much have the answers there and then.
It is obvious
from the eyes of a visitor/family member that they care unconditionally and have nothing but the best interests of all the residents. Paternoster House projects a safe, warm, clean, friendly and caring environment, ensuring the residents see it more as their own home in order for them to maintain their independence and dignity.
The facilities provided give the residents this sense of independence with regular activities, day trips and entertainment.

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Current Review Score: 9.7 (9.712)

Overview of Review Score

The Review Score of 9.7 (9.712) out of 10 for Paternoster House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.712 for Paternoster House is calculated as follows: ( (113 Excellents x 5) + (41 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 156 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Paternoster House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Sharon

Sharon Dewsbury

Job Title: Activities Co-ordinator

Joined: 2013

Sharon has worked as the Activities Co-ordinator at Paternoster House since 2013 but has worked in the care industry for over 18 years.
Sharon has completed a level 3 qualification in dementia care and has completed her care certificate too. Sharon likes that every day at work is different, one day she could be organising a party, trips out or organising outdoor games the next she could be organising dementia friendly cinemas, entertainers or just arranging a varied programme of activities that are tailored to meet the residents’ interests and preferences.
Sharon’s fondest memory is when Paternoster House had two residents who turned 100, all the staff dressed in vintage clothes from a variety of era’s, and everyone enjoyed a brilliant party.
Outside of work Sharon loves taking her two terriers for a walk and socialising with friends and family.