Westgreen House

Wotton Road, Kingswood, Wotton-under-Edge GL12 8RA
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6.7 19 Reviews
  • Westgreen House, Wotton-under-Edge
Westgreen House sits in beautiful mature gardens filled with wildlife, close to local village shops and amenities in Wotton-under-Edge.

The professional but friendly and compassionate care team offers residential care to people who need help with daily living, nursing care for residents with complex medical needs as well as respite care to give families a break.

Residents are never short of something to do. The busy activities programme includes trips out, bowling competitions and visits from entertainers and singers. Westgreen House has good connections with the community and regularly receive visits from local churches and schools.

To ensure that residents feel at home, they are encouraged to continue with hobbies and pastimes and make their own choices about what they want to do.

Another aspect of helping residents to feel at home is for them to do familiar things. If they had a hobby or pastime they did before they arrived, the team will encourage them to continue it. Or perhaps they may like to learn something new.

The important thing is that they treat every resident as an individual. If they enjoy sharing time with others, either in the home or on an organised trip out, they’re most welcome. Or, if they prefer quiet time alone, that's respected too.

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Care Provided by Westgreen House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Westgreen Care Ltd
  • Person in charge
  • Danielle Jones (Registered Manager)
  • Admission Criteria
    • 55+
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (4)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Westgreen House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £975 – £1,100
    • Self-Funded Residential Dementia Care £995 – £1,120
    • Self-Funded Nursing Care £1,200 – £1,300
    • Self-Funded Nursing Dementia Care £1,275 – £1,375
    • RESPITE Self-Funded Residential Care £975 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £995 – £1,120
    • RESPITE Self-Funded Nursing Care £1,200 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,275 – £1,375

  • Chiropody and Hairdresser are not included in the weekly bed price.
  • (these prices are only a guideline, please contact Westgreen House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • As lockdown restrictions are gradually eased across the United Kingdom, safeguarding the health and wellbeing of residents and teams remains the highest priority. With older people in care homes among the most vulnerable to contracting the COVID-19 virus, Westgreen House have been taking preventative measures to protect those in their care and employment throughout the pandemic. This has included closing care homes to all visitors, however, they do have visiting pods. Please call the manager to discuss visiting policy


  • Parking

  • Ample of Parking on site


Westgreen House Reviews (19)

6.7

Westgreen House has a Review Score of 6.7 (6.651) out of 10, based on 2 reviews in the last 2 years. Over all time Westgreen House has 19 reviews.

Overall Experience

  • 5
  • 13
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  • 0

Date Published

19
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Review from D S (Daughter of Resident) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Since my father became a resident, he hasn't been showered, washed or shaved. I have shaved and changed him every week, his curtains and window are always closed no matter when I visit, his room is hardly cleaned. I have mentioned this and other issues on many occasions. My father has dementia, but
the staff leave him in his room. He hardly has toilet paper in his toilet he uses paper towels. As I was a carer myself for 30 years, I find it disgusting to think this is how he is being cared for.

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Review from Ann B (Daughter of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent her last two years at Westgreen.She received excellent care, kind, compassionate, responsive and professional.
We will always appreciate the care mum received, from the whole team. They looked after us all during difficult times.

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Review from Ian C (Son of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered Westgreen House in March 2022 and unfortunately passed away in September 2022. All the time he was there, he was treated with the utmost respect and dignity by all the staff from admin through care workers to nurses. I was completely satisfied with the way he was treated and would
recommend Westgreen House to anyone.

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Review from Adrian M (Son of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I placed my father in Westgreen House based on the recommendation of my friend. My first meeting with the manager was very reassuring that they could manage my father's needs. I was given a tour of the home, it was reassuring to see that significant improvements were being made to the facilities. I
was offered a choice of rooms, all were freshly decorated. Levels of staffing were excellent, both care and nursing staff. Polite, attentive and aware of Dad's status. The nursing staff were exemplary, they were so on it. They were all friendly, helpful, informative and very skilled. Sadly my father passed away but during his three months with Westgreen House, he received excellent care. Thanks to all!

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Review from Linda S (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring and homely atmosphere. Staff like a family, attentive, caring and accommodating. Cannot praise their hard work enough! Feel totally at ease with my mums care.

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Review from K M (Daughter of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and staff provide a safe, caring environment for Mum and the other residents. This has been particularly appreciated throughout the covid-19 crisis. I have full confidence in their commitment and ability to provide my mum with both physical and emotional support that she needs. The home
and gardens are pleasant and welcoming (as are the staff). Mum (who was always a fussy eater) thoroughly enjoys the food, and the activities help to occupy her day.

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Review from M T (Daughter of Resident) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

She is well looked after and appears cared for. She is clean, fed and appears happy in her little bubble.

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Review from K J (Daughter of Resident) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very pleased with the care Mum has been given since she arrived in March. Unfortunately, she was settling in and even enjoying activities then Covid19 happened. Through no one's fault, she mainly stayed in her room. We have noticed she had deteriorated as she hadn't any visitors etc. So
glad now we can come and visit.

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Review from Isobel K (Friend of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to COVID, I have only just been able to visit. However, I have been kept informed by staff of the welfare of my friend. I also received pictures. Very considerate and kind staff.

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Review from Heather (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Had to make a quick decision regarding nursing home care for Mum as hospital needed bed, and discharge her into the care sector Kingswood Lodge was recommended by a friend whose relative had been cared for previously. After our visit and meeting staff and getting a feel for the home, we were happy to
place our Mother in their care. We have not regretted that decision.

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Review from T L (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother thinks the home is very good. Clean room and the food is very good. Staff and activities are excellent.

Reply from Olivia Shields, Marketing Assistant at Westgreen House

Thank you, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Mary H (Sister of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been here almost 3 years and every effort is made to make life as comfortable as possible. Staff, on the whole, are kind and supportive. There is a varied activities programme with something on each day. I also read poetry and play music at times and help. My sister is supported to undertake
activities and helps to run something at weekends, so staff use her skills and she enjoys it.

Reply from Olivia Shields, Marketing Assistant at Westgreen House

Thank you, Mary, for your positive feedback towards Kingswood Lodge Care Centre. We are pleased to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy.


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Review from Linda H (Daughter-in-law of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law came to the home after strokes.
Carers were extremely kind and professional.

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Review from Richard H (Nephew of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident for nearly a year and I am extremely happy with the care and support she receives. The centre has such a family and friendly atmosphere with lots of activities to keep residents stimulated, involved and active. The staff feel like extended family who genuinely care and put
the residents first. It gives me great reassurance that she is treated with dignity and is being supported to live a happy and actively rich life in a happy, friendly and very professional environment.

Reply from Ronnie Cavanagh, Marketing at Westgreen House

Thank you, Richard, for your comments about your recent experience at Kingswood Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Rosalyn P (Daughter of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had respite care at Kingswood Lodge Care Centre for 12 days and was well looked after and recovered well enough to go back home after a fall and stay in the hospital. The family were very pleased with the care and attention given to mum by the staff during her stay.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westgreen House

Thank you, Rosalyn, for your comments about your recent experience at Kingswood Lodge Care Centre. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Joanne E (Daughter-in-law of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law was very happy for the last 2 and a half years of her life she spent at 'Kingswood Lodge Care Centre'. She had the care she needed and encouraged to take part in a varied programme of activities which she thoroughly enjoyed. At the same time she was able to retain as much independence
as possible, which was important to her. The staff have been caring and friendly at all times - both to mum and to us.

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Review from Iain M (Husband of Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, extremely well run, largely due to Deputy Manager. For most of the past year she has had to cover for absent or non existent managers. This has restricted the time she has been able to devote to individual patients. Activities, excellent due to the staff who provide a wide range and personally
encourage residents to take part. Nursing care excellent though as busy on admin numbers of agency nurses have to fill in, spoiling the continuity of care. Food adequate and well cooked, rather old fashioned and stodgy to suit most residents, too many carbohydrates for people unable to exercise. Cost has to be kept down to meet council grants, so staff numbers just sufficient.

Reply from Dennis Tahalele, Regional Manager at Westgreen House

Thank you for reviewing Kingswood Lodge - we appreciate all comments and feedback. I’m delighted to read your kind words about the home. I know we met a short while ago and discussed the issues you have raised so I would like to thank you for the comments and suggestions provided. If there’s anything more we can do to help, please don’t hesitate to contact me. Best wishes, Dennis.


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Review from Joan K (Wife of Resident) published on 10 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can thoroughly recommend this home. The staff are always very cheerful and caring. My husband is very happy and has no complaints whosoever. The lounge is so comfortable with a television and entertainment. Most people also have a television in their rooms including my husband.
A list of activities
are posted on notice boards every week showing day to day of activities throughout the week. Yes, I agree this is a really lovely nursing home. No complaints at all.

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Review from Brian H (Husband of Resident) published on 7 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Looked after well. Foods good, staff obliging and satisfactory. Nice room with a view and nice and warm. Activities interesting.

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Current Review Score: 6.7 (6.651)

Overview of Review Score

The Review Score of 6.7 (6.651) out of 10 for Westgreen House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.5 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.542 for Westgreen House is calculated as follows: ( (12 Excellents x 5) + (4 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 24 Ratings = 3.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.109 Points relating to the number of positive Reviews for Westgreen House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 1 Positive Reviews ÷ 9.2 = 0.109

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Westgreen House

What types of Care is Westgreen House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westgreen House provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Westgreen House have?

There are 42 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Westgreen House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westgreen House to the centre of Wotton-under-Edge?

1.0 mile(s) as the crow flies, distance by road may be significantly further.