Resthaven Care Home

Pitchcombe, Stroud GL6 6LS
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9.7 76 Reviews
  • Resthaven Care Home, Stroud
Resthaven offers 24 hours of residential and nursing care set amidst some of the finest countryside in Gloucestershire with panoramic views over the Painswick valley.

The care is nurse-led 24 hours a day and is unusual in the high level of qualified nurses (including mental health nurses) that are on every shift. The team has deep knowledge and understanding of dementia care and end of life care.

Each resident has a named nurse and carer who work closely with residents and families to create a person centred plan of care which is constantly reviewed. The home works closely with a multi-disciplinary team of external health professionals including doctors, specialist nurses and the NHS rapid response team to ensure every resident’s care needs are met and unnecessary hospital admissions are avoided.

Resthaven is fully accessible. All rooms have washing facilities and some include ensuite facilities or wet rooms. Residents are welcome to add furnishings and personal belongings to make their room their own.

The home offers a variety of communal areas: lounges, dining area conservatory and a chapel, with many areas enjoying the panoramic views. The tranquil grounds are a haven for wildlife and have the pleasure of watching the rich birdlife, rabbits, foxes and even deer from the home. The patios are fully accessible and there are plenty of paths to explore.

The catering team provide fresh, nutritious home cooked food and are skilled at adapting the menu for different dietary requirements and for those with swallowing difficulties.

The activities team work both individually and in groups to offer varied, stimulating and enriching activities which include visiting musicians and entertainers, arts & crafts, gardening, games, gentle exercise and trips out.

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Care Provided by Resthaven Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Karen West (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Resthaven Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,550 – £1,700
    • Self-Funded Residential Dementia Care £1,550 – £1,700
    • Self-Funded Nursing Care £1,600 – £1,700
    • Self-Funded Nursing Dementia Care £1,600 – £1,700
    • RESPITE Self-Funded Residential Care £1,600 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,700
    • RESPITE Self-Funded Nursing Care £1,450 – £1,650
    • RESPITE Self-Funded Nursing Dementia Care £1,450 – £1,650

  • The above fees are dependent on individual care needs. Please contact our care home for help and advice.


    Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, weekly GP visit, free eye tests.


    Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.
  • (these prices are only a guideline, please contact Resthaven Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At any time -Visitors and families welcome.


  • Parking

  • Two large car parks


Resthaven Care Home Reviews (76)

Total of 76, showing 21-40
9.7

Resthaven Care Home has a Review Score of 9.7 (9.702) out of 10, based on 21 reviews in the last 2 years. Over all time Resthaven Care Home has 76 reviews.

Overall Experience

  • 49
  • 26
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  • 1
  • 0

Date Published

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Review from Juliet O (Daughter of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are absolutely delighted by the care at Resthaven. Under the manager's direction, the team are diligent, personal, warm and caring. Dad is suffering from Alzheimer’s, but has flourished; his eating, speaking and general quality of life have improved under their care. He is happy. The team are very
skilled, but more, they treat him as family. All the team have become very special to us and finally Mum, my two sisters and I can draw breath and know he’s in the best place. We wouldn’t have him anywhere else.

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Review from Jocelyn B (Daughter of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Resthaven in March 2021. There were several episodes of closure due to COVID, but the staff keep me fully informed and I felt she was well looked after. She became end-of-life care in September 2022 and I was able to spend her final week with her at Restheven. The staff, without
exception, were incredible to both her and myself. As my mother had been a keen horsewoman, Resthaven organised a pony to come in and see her in her bedroom 2 days before she died. She was barely conscious but was definitely aware of the pony's presence. A most touching sight and I cannot praise Resthaven enough.

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Review from Jane W (Daughter of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Resthaven for a short time before she passed away.
The staff were all absolutely lovely and very caring not only to Mum but to me as well.
I felt she was very well looked after and they regularly phoned to update me.
It is a peaceful place with beautiful scenery and I felt it was the right
place for Mum.

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Review from J G (Daughter of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Resthaven was my mother's home since 2017. The first few years we certainly can't complain about. However, in the last 18 months, things have changed so much from not having staff and using agency staff on all shifts to stupid rulings around Covid like we could see mum Christmas eve but it was not safe
to see her Christmas Day or Boxing Day but could see her again as normal after. This stole our last Christmas with my mum away from me and my family. Care standards are poor at best because of not having their own staff and those staff that are still there struggle to try and maintain standards against the odds. Mum passed away 6 weeks ago which, unfortunately, due to the staff not following end of life wishes, was a unnecessary very traumatic event for me and my family. I can only hope things will improve for those that live at Resthaven.

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Review from Jo T (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has just completed a respite stay at Resthaven - we referred to it as her holiday and it certainly proved to be so, as well as some needed downtime for us. The communal eating and activities certainly sparked flashes of the old mum, who always enjoyed getting involved with her local community. The
stimulation of other people around prompted more interaction and engagement than we've seen for over a year. Equally, she could stay in her room for some quiet time if she preferred, so very flexible around the resident's needs. Ideal.


All the staff we met were kind and helpful in answering any questions or concerns we had and the impromptu dementia training I had with her carer when I picked mum up was very reassuring and has given me some useful techniques to employ. Our thanks to all and looking forward to future bookings.


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Review from A B (Daughter of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely start to spring - attentive and caring staff and a fantastic programme of Easter time activities - loved the Easter Bonnet!

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Review from Hazel T (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother only spent a couple of weeks in Resthaven before the end of her life but the staff were excellent and always treated her with respect and dignity. At one hundred years old she knew her own mind and the staff accommodated to be foibles and wishes with humour which she loved. A very good end
to her long life.

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Review from Mary K (Daughter of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, aged 91, has been at Resthaven for a couple of years now. The staff went out of their way to make mum feel welcome and cared for on her arrival, which helped her settle down so much quicker than expected. Mum is truly happy at Resthaven. As a daughter I'm thrilled that I can rest knowing that
my mum is being looked after well.
The residents have space to move around, outside of their rooms. They have lounges to play cards games, etc, including a nice eating area for their meals with the other residences.
Mum enjoys a bit of both. Sometimes she will stay in her room to watch her favourite TV programs, but then venture out to chat to staff and residents.
The views from Resthaven are also breathtaking, looking out over the Stroud valley.
All in all, I'm thrilled that I found this wonderful home for my dear old mum in her hour of need. Her happiness helps me feel happier too.

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Review from Patricia M (Daughter of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother chose to spend a month with Resthaven to decide if she would like to stay. I am delighted to say she did and we as her family have nothing but thanks to the team there for their caring and friendly help. She is 97 years old and frail, but they make her feel welcome at all times

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Review from Patricia T (Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful, nothing is too much trouble, in particular even when I ring at night.

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Review from D M (Daughter of Resident) published on 28 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Superb support following the death of my mother whilst my father is in your care, both of me and of dad. Wonderful support to include him with a private, intimate farewell in the chapel for which I'm grateful for.
Not having seen his room for a year, and he's been moved, (only once in an emergency)
can't comment on that.

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Review from K R (Son-in-law of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Resthaven at Pitchcomb an ideal situation for my mother-in-law. Most of my interaction have been met with compassionate and helpful responses from all staff.

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Review from B B (Daughter of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and welcoming. The care of my mother over time has been exceptional and staff are always willing to update me regarding mum's well-being when visiting is not possible. The environment is well maintained and is a pleasure to visit.

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Review from T M (Son of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so friendly and efficient.

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Review from Rod G (Son of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the healthcare given to my mother. Not able to comment on activities with great authority, but my belief is that they could be improved. Staff are great! The grounds, facilities and rooms are great! Down points: front door and phones are often not answered quickly and phone transfer
is poor. There appears to be no adequate phone transfer to upper floors. Lady in reception is extremely pleasant, as are the nurses.

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Review from Simon G (Son of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff provide a good level of care and communication as well as complying with government Covid-19 protocols.

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Review from A W (Daughter of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite a very difficult year with the pandemic, the staff at Resthaven have maintained a homely atmosphere, and have cared for my mother like a family and have kept her safe.

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Review from Rosie C (Daughter of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always such helpful staff and always feel welcome even in these challenging time. My dad has received wonderful care and I have seen first hand the rapport that staff have taken the time to build with him. Staff have gone out of their way to make our family feel supported during my dad's stay at Resthaven.

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Review from E C (Daughter of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Resthaven is a friendly care home in a beautiful setting. The staff are kind, knowledgable, caring and considerate. The nursing care is good and we are happy with the care that is taken over our mother's health and well-being. They have handled the pandemic brilliantly, and we would recommend them.
It feels like a family environment.

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Review from Alison C (Daughter of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff generally able to update me on Mum's condition because all well informed and attentive - whilst I have been unable to visit.

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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Resthaven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.702 for Resthaven Care Home is calculated as follows: ( (177 Excellents x 5) + (63 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 245 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Resthaven Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Nov 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Karen

Karen West

Job Title: Home Manager

Joined: 2022

We are pleased to welcome Karen to the Resthaven team as Manager of the home.