Richmond Villages Painswick

Stroud Road, Stroud GL6 6UL
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9.9 69 Reviews
  • Richmond Villages Painswick, Stroud
As part of Bupa and with over 25 years’ experience, Richmond Villages are proud to offer the highest standard of person-centred care at each of their well-regarded care homes and Richmond Villages Painswick is no different.

They believe that living within a friendly village environment very much enhances the health, happiness and wellbeing of all residents. With so many wonderful services and facilities on your doorstep, you and your family never have to travel far to benefit from the wonderful features of calling Richmond Villages Painswick ‘home’.

Richmond Villages Painswick is a luxurious boutique-style care home, situated at the heart of the Richmond Villages Painswick retirement village, with a range of facilities not normally found in a care home. The care home features a wellness spa with swimming pool, hydrotherapy plunge pool, steam room, spa treatment rooms, nail bar and hair salon, as well as a restaurant, several elegant lounges, cafe-bar, library, and activities room plus spacious grounds, landscaped gardens and panoramic views over Slad Valley and Cotswold countryside.

The 24-bed care home provides nursing and residential care in a beautifully-presented environment. All rooms are tastefully decorated by a team of specialist interior designers and feature electric profiling beds, a range of furniture, a TV, a telephone, en-suite wet room and WiFi access.

Residents at Richmond Villages Painswick are able to live a healthy and happy life in the very best environment with a dedicated and highly skilled care team onsite 24/7. The care team is supported by the hospitality team to provide delicious and nutritious meals, while the activities team provide a range of daily activities and day trips carefully designed to meet everyone's needs.

Convalescence stays and respite breaks are also available for short recovery and rest periods.

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Care Provided by Richmond Villages Painswick

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Matt Evans (Village Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (24)
    • Single Rooms with ensuite Wet Room (24)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Number of floors: 1

Funding & Fees Guide for Richmond Villages Painswick

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,695
    • Self-Funded Residential Dementia Care from £1,785
    • Self-Funded Nursing Care from £1,695
    • Self-Funded Nursing Dementia Care from £1,965
    • RESPITE Self-Funded Residential Care from £1,945
    • RESPITE Self-Funded Residential Dementia Care from £2,035
    • RESPITE Self-Funded Nursing Care from £1,945
    • RESPITE Self-Funded Nursing Dementia Care from £2,215

  • We use a bespoke Residential Nursing banding based on individuals needs and wishes - to determine this we request a Pre Assessment and discussion with yourselves.
  • (these prices are only a guideline, please contact Richmond Villages Painswick to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time. Please check-in and check-out at the reception desk.


  • Parking

  • Free visitor parking is available on-site.


Richmond Villages Painswick Reviews (69)

Total of 69, showing 21-40
9.9

Richmond Villages Painswick has a Review Score of 9.9 (9.876) out of 10, based on 15 reviews in the last 2 years. Over all time Richmond Villages Painswick has 69 reviews.

Overall Experience

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Date Published

69
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Review from Alistair A (Son-in-law of Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After an unpleasant time in hospital, we were able to get my father-in-law aged ninety-two moved to Richmond Painswick, very rapidly thanks to the efforts of the care home team. From our first meeting, the unbelievable care and professionalism of the whole team have been beyond reproach. They have all,
from management to the diligent cleaners have always treated us as members of the family, and treated my father-in-law as if he were their own. Even during the more stressful times of Covid they have supported us and eased the worry of having an aging loved one. Their empathy has meant that we are always treated with compassion, respect and also kept informed, no matter how busy they all are. A smile and the offer of a cuppa are all you need sometimes. The diligence of the team has meant that any change in his health is spotted and dealt with rapidly. And the atmosphere created is that of a 5-star hotel, just what my father-in-law deserves. Very impressed!

Reply from Cara Wood, Head of Care/Registered Manager at Richmond Villages Painswick

Thank you very much for your kind words, It certainly uplifts the morale of all the team who do go above and beyond. I will pass on to them all. It is at absolute pleasure to support your father-in-law and we do pride ourselves on ensuring we imbed a family support network. A cuppa Tea is certainly always on hand. Best wishes from, All at Richmond Villages Painswick.


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Review from Sylvia M (Respite Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found being here after a spinal fusion operation, really a very pleasant experience. Everyone from the manager to the nurses, carers were cheerful, obliging, and caring. Not a crossword to be heard!
The meals were delicious, nourishing, and enjoyable. A good variety was available.
My room was nicely
furnished and comfortable.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Painswick

Thank you for your lovely review. We are so glad to hear that you found your stay to be a pleasant experience and that you enjoyed the meals our chefs prepared. Thank you for choosing Richmond Villages for your care.


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Review from Samantha L (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a traumatic and emotional experience in another care home, we moved Mum/gran into Richmond Care Home Painswick. Right from the first time we spoke to the team, they accepted us into their family, within 24 hours mum/gran was moved in. Her room was so homely and the team couldn’t do enough to ensure
her comfort. The staff are phenomenal, the support they have given us, helped us more than they will ever know. Mum/gran was able to receive the best nursing care during her final weeks/days, her comfort was their number one priority. We were able to spend quality time with Mum/Gran reminiscing with the team. We cannot recommend this care home enough, we only wish we had found it sooner.

Reply from Cara Wood, Head of Care/Registered Mananger at Richmond Villages Painswick

Dear Samantha and Family, thank you so much for your kind words. It was an absolute pleasure to support and care for your Mum/Gran. We are so very grateful for your review and will pass it on to the whole team. Please stay in touch and join us at our events as they start again and we share special memories for your Mum/Gran. Best wishes from all of us here at Richmond Painswick.


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Review from Graham H (Husband of Resident) published on 18 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife arrived at Painswick in late February, having spent two difficult and uncomfortable weeks in hospital. (No problems with the medical treatment). On arrival, she was made most welcome and quickly settled into the ‘Painswick’ way of life. The general improvement in health and mindset quickly became
apparent as a result of the care she was receiving. I have regularly visited the home - COVID-19 permitting - and always found the staff (from reception to carers most helpful). My wife now calls Richmonds her second home. The way she is and has been looked after gives me and the family great comfort. Our grateful thanks to all involved.

Reply from Cara Wood, Head of Care at Richmond Villages Painswick

Thank you very much for your kind review, we are so pleased your wife is enjoying life and feels so comfortable at Richmond Painswick Care Home. It is certainly a great pleasure to have her. Thank you for taking the time to express your gratitude, it is very much appreciated by all.


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Review from M L (Wife of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am not able to discuss these details as my husband in an inpatient in hospital undergoing rental investigations and dialysis due to kidney failure. He gets extremely confused at times, but whilst in the care home was very happy and relaxed and we were able to talk to him by Zoom. I wish to thank all
the staff.

Reply from Daniel Mcauley, Senior Village Advisor at Richmond Villages Painswick

It was an absolute pleasure to have your husband stay with us, thank you so much for taking the time to send us your thoughts, I will of course pass on your kind thoughts to the whole staff team.


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Review from Ron B (Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall we enjoyed our 4 week stay and benefitted from it. It was like living in a welcoming hotel with nursing available. The staff tried very hard to please and we think they succeeded. The down marking of the rooms is only because of the complete disregard for safety in the bathrooms. It is a waste
of excellent fixtures and fittings. The rating related to the care home only.

Reply from Daniel McAuley, Senior Village Advisor at Richmond Villages Painswick

Thank you so much for taking the time to send through your kind response, it really was a pleasure to have you both here in the village for those four weeks with us. We always welcome feedback and we have taken the opportunity to rectify the missing grab rail, sadly it was not fitted before the lockdown restricted the fitter from finishing off the new bathroom so I do apologise for that oversight.


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Review from Bernard C (Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Richmond Painswick for a fortnight in January as a respite care resident.
I found it met all my needs and the staff were friendly and coped with my disabilities very well, which is unusual because I cannot swallow and feed with a gastric tube.

Reply from Daniel Mcauley, Senior Village Advisor at Richmond Villages Painswick

Thank you very much for taking the time to give us your kind feedback. It was truly a pleasure to have you stay with us here at Painswick.


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Review from Mary C (Daughter of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been staying at Richmond since the middle of March, and I have completed this review. Generally, she has settled very well and finds the staff caring and responsive. The food is excellent, and Mum enjoys eating with the other residents in the main dining room, despite the requirement to
socially distance at this time, which does make it harder to talk to people. She finds the waiting staff particularly kind and helpful as they always take the time to ensure she is sitting as comfortably as possible.
Mum appreciates being part of the care home community and the opportunity to socialise with the other residents. For example, today the residents were invited to help celebrate the birthday of a fellow resident by sharing a birthday cake.
Mum sometimes finds it noisy at night when the staff are talking to each other. They may not be aware of how their voices carry.

Reply from Daniel Mcauley, Senior Village Advisor at Richmond Villages Painswick

Thank you, Mary, for taking the time to let us know your thoughts. Your Mum certainly seems very happy and is indeed an integral part of the community here in Painswick.


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Review from Kenneth M (Resident) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed by the diligent attention given to me by nurses and carers and by the experienced advice when and if required.

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Review from Valerie G (Respite Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no previous experience of respite but needed recovery time after having elective hip replacement. The lockdown occurred within days, which entailed no visitors and none of the wellness services that required non-essential outside staff (physio, hairdressing etc). Good Wi-fi and Library. I felt
very well looked after although there were many and varied staff members supplemented by agency staff. Most staff were lovely and very caring. My room was excellent, with a patio door leading onto a Mediterranean courtyard which was a really comfortable hot spot. The upper-level terrace and outside seating were also very welcome, as I wanted to walk but did not feel like venturing into the gardens.
The menus had an excellent choice and the meals far better than I had anticipated. I have since missed being so well catered for. I could have eaten in either the care home restaurant or the general restaurant but chose to eat in my room. The catering staff were also friendly and caring.

Reply from Daniel Mcauley, Senior Village Advisor at Richmond Villages Painswick

Thank you so much for taking the time to give us your feedback and thoughts.
We are so pleased to see such positivity, especially when the 'Lockdown' inhibited normal village life and activities so much.


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Review from Mike K (Respite Resident) published on 24 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon arrival at the care home I was warmly greeted and then escorted to my room. The room was bright and cheerful with a vase of fresh flowers on the windowsill. I was then shown how to operate the call system, adjust the bed and how the tv worked.
during my stay the care staff not only responded
quickly to the call button but provided caring help with my personal care - washing, showering, toileting and dressing. Senior staff would reguarly "pop in" to ask if I was comfortable and if I needed any additional support. There was a daily programme of activities for residents who were encouraged to participate.
I was recovering from from surgery for a replacement hip and I was encouraged to complete my daily exercise regime.
I benefited from my weeks respite care at Richmond, Painswick.

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Review from M H (Respite Resident) assisted by family/friend published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having had a hip replacement I stayed at Richmond Painswick for just over 3 weeks. The overall care and commitment of all the staff were excellent at all times. The staff's attitude was supportive, friendly and encouraging throughout my stay. The food was well presented with a wide choice although at
times would have benefited from being hotter. I am sure my general health and recovery have been enhanced by the care I received at Richmond Painswick.

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Review from L B (Husband of Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well appointed, beautiful location.
Well staffed with trained, friendly staff.
Well managed by qualified professionals.
Benefits from residents' staff. (Two residential facilities on site).
Extra activities
Varied menus

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Review from Barbara C (Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable stay with efficient and kind staff.
Good facilities.

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Review from Roger B (Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in Richmond Painswick for 1 week to enable my carer to have a break. I do not like being away from home where I know what I can do and can't do. I suffer from cancer and lack of mobility (Polio 80 years ago). I was treated in Richmond Painswick with very much kindness and respect. Life for me
was easy, with everything to hand and all meals provided. The bed (smaller than my own) was comfortable and helpfully adaptable. When I needed help the panic button brought really comforting help.

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Review from D C (Niece of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent her final weeks in the care home at Richmond Painswick. I cannot fault the patience, understanding and compassion that was shown to her despite her often challenging behaviour. I was able to trust in the care that I knew she was receiving and appreciated the support that was given to me
and my family and my aunt's friends during a difficult time.

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Review from Rebecca C (Niece of Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were unfailingly caring, patient, respectful and cheerful. They took the time to get to know my aunt and try to find ways of giving her a happier life.

Reply from Sonia Harte, Senior Village Adviser at Richmond Villages Painswick

Thank you for taking the time to write this review and for your lovely comments, it has been wonderful to develop such lovely friendships with you and your family.


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Review from P D (Respite Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stayed for a week for respite break and had a very relaxing time. All the staff we came in contact with were excellent and made us feel very welcome.

Reply from Sonia Harte, Senior Village Adviser at Richmond Villages Painswick

Thank you for such lovely comments. The team at Painswick are so pleased you enjoyed your retreat break with us. We look forward to seeing you again in the summer.


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Review from Jan M (Respite Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention I received from the staff at Richmond was superb. Recovering from a shoulder replacement I arrived at Richmond to a warm welcome and from the minute I stepped inside the door the staff were fantastic. Every member of staff always had a smile and ready to help.

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Review from Jean L (Respite Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I only stayed for 1 week's respite care at Richmond Painswick Village but I would highly recommend this care home to anyone wishing to spend a lovely time in a place to rest and recuperate for as long as they can. I wish I could have stayed for longer but hope to visit again.


Very comfortable, clean

and well managed. An unusual and lovely development among beautiful, peaceful scenery. I found the staff to be very kind and helpful also.

Reply from Be Ingram, Village Manager at Richmond Villages Painswick

Thank you for your kind comments, we are really pleased you enjoyed your stay with us, and hope to welcome you again in the future


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Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for Richmond Villages Painswick is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.876 for Richmond Villages Painswick is calculated as follows: ( (161 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 178 Ratings = 4.876

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond Villages Painswick is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (5)

Oliver

Oliver Kyte

Job Title: Head of Hospitality

Joined: 2015

I have been with Richmond Painswick for several years now and joined as a Head Chef. I brought with me 20 years of experience working in the hospitality industry. My career started when I was 15 years old as a Kitchen Porter and then became a Head Chef when I was 20 years old. I am now Head of Hospitality and I am responsible for the running of two restaurants, the kitchen and the housekeeping team.


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Sam Walker

Job Title: Head of Care

Sam is the Head of care at Richmond Villages Painswick.


Stephanie

Stephanie Priestley

Job Title: Sales Advisor

Joined: 2015

I have had the pleasure of working for Richmond Villages Painswick since 2015 and enjoy my role as Village Adviser. I look forward to welcoming you to our village and supporting you and your family in your next adventure.


Sonia

Sonia Rimmer

Job Title: Domiciliary Care Manager

Joined: 2018

I live in Ebley with my husband and my dog. I have 2 sons and 3 grandchildren. I love spending quality time with my family, having days out, walks and going on holidays. I have a great love for nature and all animals but really love dogs.


I have worked in various care sectors since leaving college and very much enjoy supporting people to live happy and full lives. I have worked at Richmond Painswick for over 6 years now and really enjoy being part of the domiciliary team and the village team.


I have been working in care for over 30 years and I have an NVQ Registered Managers Award in Health and Social Care. I have worked with learning disabilities, mental health, and challenging behaviour before coming to Richmond retirement villages.


Stephen

Stephen Chamberlain

Job Title: Head of Activities

My name is Steve, and I am Head of Activities at Richmond Painswick. I have over twenty years experience of working in the care sector, and believe in putting person-centred meaningful occupation, and engagement at the core of the activity provision at Richmond Painswick. From flower arranging, weekly crossword clubs, Bridge, public speakers, and musical entertainment to the larger themed and fund-raising events there is something on offer to suit all tastes, interests, and abilities.