Richmond Villages Painswick

Stroud Road, Stroud GL6 6UL
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9.9 69 Reviews
  • Richmond Villages Painswick, Stroud
As part of Bupa and with over 25 years’ experience, Richmond Villages are proud to offer the highest standard of person-centred care at each of their well-regarded care homes and Richmond Villages Painswick is no different.

They believe that living within a friendly village environment very much enhances the health, happiness and wellbeing of all residents. With so many wonderful services and facilities on your doorstep, you and your family never have to travel far to benefit from the wonderful features of calling Richmond Villages Painswick ‘home’.

Richmond Villages Painswick is a luxurious boutique-style care home, situated at the heart of the Richmond Villages Painswick retirement village, with a range of facilities not normally found in a care home. The care home features a wellness spa with swimming pool, hydrotherapy plunge pool, steam room, spa treatment rooms, nail bar and hair salon, as well as a restaurant, several elegant lounges, cafe-bar, library, and activities room plus spacious grounds, landscaped gardens and panoramic views over Slad Valley and Cotswold countryside.

The 24-bed care home provides nursing and residential care in a beautifully-presented environment. All rooms are tastefully decorated by a team of specialist interior designers and feature electric profiling beds, a range of furniture, a TV, a telephone, en-suite wet room and WiFi access.

Residents at Richmond Villages Painswick are able to live a healthy and happy life in the very best environment with a dedicated and highly skilled care team onsite 24/7. The care team is supported by the hospitality team to provide delicious and nutritious meals, while the activities team provide a range of daily activities and day trips carefully designed to meet everyone's needs.

Convalescence stays and respite breaks are also available for short recovery and rest periods.

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Care Provided by Richmond Villages Painswick

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Matt Evans (Village Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (24)
    • Single Rooms with ensuite Wet Room (24)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Number of floors: 1

Funding & Fees Guide for Richmond Villages Painswick

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,695
    • Self-Funded Residential Dementia Care from £1,785
    • Self-Funded Nursing Care from £1,695
    • Self-Funded Nursing Dementia Care from £1,965
    • RESPITE Self-Funded Residential Care from £1,945
    • RESPITE Self-Funded Residential Dementia Care from £2,035
    • RESPITE Self-Funded Nursing Care from £1,945
    • RESPITE Self-Funded Nursing Dementia Care from £2,215

  • We use a bespoke Residential Nursing banding based on individuals needs and wishes - to determine this we request a Pre Assessment and discussion with yourselves.
  • (these prices are only a guideline, please contact Richmond Villages Painswick to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time. Please check-in and check-out at the reception desk.


  • Parking

  • Free visitor parking is available on-site.


Richmond Villages Painswick Reviews (69)

Total of 69, showing 41-60
9.9

Richmond Villages Painswick has a Review Score of 9.9 (9.876) out of 10, based on 15 reviews in the last 2 years. Over all time Richmond Villages Painswick has 69 reviews.

Overall Experience

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  • 9
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Date Published

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Review from Frederick C (Respite Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond Painswick is a location to die for. Richmond Village does not detract from this. Staff were on hand to unload luggage and made us very welcome. Facilities in our suite were better than those we enjoyed at a five-star hotel we stayed at last month, including a floral basket and well-stocked
kitchen. An adjustable bed and armchair were provided for my disabled wife. The restaurant menu changed daily and the quality bettered the five-star hotel's, wi-fi access was available in the well-stocked library. We enjoyed an afternoon at the wellness spa and lovely pool.

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Review from S P (Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are both extremely impressed from the moment we arrived. We were there for one week only for a 'retreat'. Following a hospital stay for one of us and for 'respite' for the other (the carer). From the welcome we received and the respect with which we were treated by all the staff to the care taken
in all the little details provided to add to our comfort. We could not fault it. Nothing was too much trouble.

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Review from Karen S (Daughter of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My second visit to Richmond Painswick with my elderly mother. All facilities are excellent. Comfortable apartment, very good food with plenty of choice and staff that truly care and cannot do enough to look after the needs of all.

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Review from M S (Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were made very welcome and found the general atmosphere of the home to be happy and helpful. My husband needed extra care due to his lack of balance. This was always given willingly and it enabled us both to enjoy a few days free from the worries and responsibilities of running our own home while
in our 90's. (93 and 91) There was always an adequate choice of menu with well-cooked food. Thank you all at Richmond Painswick.

Reply from Bev Ingram, Village Manager at Richmond Villages Painswick

It was lovely to see you again at the Village and we are pleased you enjoyed your stay with us. We look forward to welcoming you again in December.


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Review from Helen G (Daughter of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

To write a balanced review, I shall start with the positive. On arrival, in July, my mother did need nursing care until her stitches and catheter were removed and this was dealt with very professionally. The carers were courteous and helpful throughout her 8-week stay. The physio team worked well with
her.


On the negative front, there was often only a ratio of 1 carer to 8 residents which resulted in my mother's buzzer for assistance often being left for more than 15 mins which is distressing for a deaf/blind 100-year-old lady whose mobility had been lost. There was virtually no 1 to 1 communication for her with the staff and there were no activities that were appropriate for her. Staff knew that she loved being outside in the open air, but she was very rarely taken out.


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Review from Patricia L (Respite Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Painswick in June was a joy.
I was most impressed at how well I was looked after and the friendliness of the staff, as well as some of the permanent residents who would have known I was only there for a week.
As a keen gardener, I was impressed by the pathways, made an interesting walk.
Well
done to all of you.

Reply from Bev Ingram, Village Manager at Richmond Villages Painswick

Many thanks for your lovely comments, we are glad you enjoyed your stay and look forward to seeing you again soon.


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Review from Penny B (Resident) published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Facilities were excellent. Care was good.

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Review from Pamela G (Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came here for a 'holiday with care', as the principal carer at home for my husband.
Though not 'ill' myself, I was not 'well'.
The staff could not have been more helpful, kind or caring.
Required a visit to local GP, all taken care of.
Did not really participate in activities.

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Review from David M (Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very enjoyable and relaxing week. Good value for money.

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Review from Stuart M (Husband of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was looked after for two weeks whilst I was abroad on business. From the initial interview to arrange her care, through to her leaving for home, the help and assistance with everything was excellent. The staff could not have been more caring not helpful and I thank them all for being so kind
and attentive to our needs.

Reply from Sonia Harte, Senior Village Adviser at Richmond Villages Painswick

We are so glad you were able to enjoy your business trip and that we were able to care and support your wife. We look forward to seeing you again.


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Review from B W (Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have stayed many times in care homes after various operations and domiciliary care and have always enjoyed my stay.
Staff members always remember me and greet me like a friend.
It feels like home from home.

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Review from R G (Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found |Richmond Retreat to be a very pleasant experience with excellent accommodation and services.
The area is beautiful with so many places to visit.

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Review from William W (Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I really enjoyed our stay here. Staff, management and all were very kind and welcoming. Excellent food, apartment, pool and sauna, all were very clean.
Good excursions and we were sorry to leave.
Hope to visit again. Thank you all, it was very restful. P.S I put on 7pounds in weight.

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Review from John S (Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staying at Richmond Painswick needs only one word - 'excellent'.

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Review from Sue B (Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

More than helpful to improve my health and with grateful thanks to all nursing staff and carers, they are excellent. All the staff in the home are so very kind and helpful and helped my recovery. Must be a new chef as the meals are excellent compared to Autumn 2016 where they were not up to standard.
I really enjoyed my stay and as a regular - I will be back!

Reply from Sonia Harte, Senior Village Adviser at Richmond Villages Painswick

It's always a pleasure to have you stay with us and I'm so glad we were able to help with your recovery. Thank you for your comments regarding the meals, we look forward to seeing you again soon!


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Review from Karen S (Resident) published on 25 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are needing somewhere for respite care, or simply a very good quality place to stay, then I would certainly recommend Richmond Painswick. Located in the charming village of Painswick. Facilities are excellent and easily accessible to all, quality and choice of food very good. The staff (from
reception, administration to the restaurant) all most professional and eager to help in any way. A great place for a stress-free break.

Reply from Sonia Harte, Senior Village Adviser at Richmond Villages Painswick

It was lovely to read that you and your mother had such a lovely break here at Richmond Painswick. We would love to see you both return sometime in the future, we will keep in touch.


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Review from Colleen R (Resident) published on 25 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Husband and I along with my Sister and Brother-in-Law, stayed here from 30th March to 2nd April to celebrate me and my husband's Golden Wedding anniversary.
We were greeted very warmly by everyone and felt very welcome. All the staff in reception, restaurant, cleaners and especially carers for my
disabled husband were extremely helpful to us. We were given a beautiful basket of flowers and a bowl of fruit in each apartment and we even had cards for our anniversary.
The food was amazing with plenty of choices.
The pool and spa were very inviting (I could have sat in the spa all day - absolutely glorious).

Reply from Bev Ingram, Village Manager at Richmond Villages Painswick

Thank you for taking the time to send in a review. It's always a pleasure to hear how our staff have made a difference to someone's stay with us. Congratulations again on your Golden Wedding Anniversary and we hope you celebrate many more.


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Review from A H (Daughter of Resident) published on 10 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother happily spent her final 5 years at Richmond Painswick. As she entered her 90th year she needed a lot more care and this was beautifully managed by the domiciliary team. She was treated with dignity and kindness and we the family were kept informed of her changing needs on a regular basis.
Her health declined in her final few weeks and she moved into the nursing home. Those final weeks were managed with great professionalism and kindness from the nursing team. I was welcomed to be with her during her final days and her passing was managed with great kindness and skilled medical care.
I am extremely grateful to the administrative, nursing, and domiciliary team for their care of my mother, and for the daily visits of the cleaning and catering staff, all of whom brightened her day .

Reply from Bev Ingram, Village Manager at Richmond Villages Painswick

Thank you for your kind words, it was an absolute pleasure to have the opportunity to care for Mum and we have some very fond memories of her time with us


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Review from Kate (Daughter of Resident) published on 10 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum (93) really enjoyed her stay at Richmond Painswick. She has been able to stay while we have had a week's holiday for a number of years and I can go away confident that she is being well cared for, that her surroundings are very comfortable and that the activities offered are all of interest to her.

Reply from Sonia Harte, Senior Village Adviser at Richmond Villages Painswick

It is wonderful that your Mother has returned to stay with us so many times over the years. We all hope this continues for many more to come! She will always be very welcome.


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Review from James H (Power of Attorney of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful, caring staff who take a personal interest in their charges: Clean, well-presented premises with excellent facilities. The care presented extends from sole independent care by the individual to partial overnight, to total overnight care, as required and necessary. The care of the individual
is given paramount consideration.

Reply from Sonia Harte, senior village adviser at Richmond Villages Painswick

Thank you for taking the time to review Richmond Painswick. Your comments are greatly appreciated.


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Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for Richmond Villages Painswick is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.876 for Richmond Villages Painswick is calculated as follows: ( (161 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 178 Ratings = 4.876

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond Villages Painswick is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (5)

Oliver

Oliver Kyte

Job Title: Head of Hospitality

Joined: 2015

I have been with Richmond Painswick for several years now and joined as a Head Chef. I brought with me 20 years of experience working in the hospitality industry. My career started when I was 15 years old as a Kitchen Porter and then became a Head Chef when I was 20 years old. I am now Head of Hospitality and I am responsible for the running of two restaurants, the kitchen and the housekeeping team.


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Sam Walker

Job Title: Head of Care

Sam is the Head of care at Richmond Villages Painswick.


Stephanie

Stephanie Priestley

Job Title: Sales Advisor

Joined: 2015

I have had the pleasure of working for Richmond Villages Painswick since 2015 and enjoy my role as Village Adviser. I look forward to welcoming you to our village and supporting you and your family in your next adventure.


Sonia

Sonia Rimmer

Job Title: Domiciliary Care Manager

Joined: 2018

I live in Ebley with my husband and my dog. I have 2 sons and 3 grandchildren. I love spending quality time with my family, having days out, walks and going on holidays. I have a great love for nature and all animals but really love dogs.


I have worked in various care sectors since leaving college and very much enjoy supporting people to live happy and full lives. I have worked at Richmond Painswick for over 6 years now and really enjoy being part of the domiciliary team and the village team.


I have been working in care for over 30 years and I have an NVQ Registered Managers Award in Health and Social Care. I have worked with learning disabilities, mental health, and challenging behaviour before coming to Richmond retirement villages.


Stephen

Stephen Chamberlain

Job Title: Head of Activities

My name is Steve, and I am Head of Activities at Richmond Painswick. I have over twenty years experience of working in the care sector, and believe in putting person-centred meaningful occupation, and engagement at the core of the activity provision at Richmond Painswick. From flower arranging, weekly crossword clubs, Bridge, public speakers, and musical entertainment to the larger themed and fund-raising events there is something on offer to suit all tastes, interests, and abilities.