Richmond Villages Painswick

Stroud Road, Stroud GL6 6UL
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9.9 69 Reviews
  • Richmond Villages Painswick, Stroud
As part of Bupa and with over 25 years’ experience, Richmond Villages are proud to offer the highest standard of person-centred care at each of their well-regarded care homes and Richmond Villages Painswick is no different.

They believe that living within a friendly village environment very much enhances the health, happiness and wellbeing of all residents. With so many wonderful services and facilities on your doorstep, you and your family never have to travel far to benefit from the wonderful features of calling Richmond Villages Painswick ‘home’.

Richmond Villages Painswick is a luxurious boutique-style care home, situated at the heart of the Richmond Villages Painswick retirement village, with a range of facilities not normally found in a care home. The care home features a wellness spa with swimming pool, hydrotherapy plunge pool, steam room, spa treatment rooms, nail bar and hair salon, as well as a restaurant, several elegant lounges, cafe-bar, library, and activities room plus spacious grounds, landscaped gardens and panoramic views over Slad Valley and Cotswold countryside.

The 24-bed care home provides nursing and residential care in a beautifully-presented environment. All rooms are tastefully decorated by a team of specialist interior designers and feature electric profiling beds, a range of furniture, a TV, a telephone, en-suite wet room and WiFi access.

Residents at Richmond Villages Painswick are able to live a healthy and happy life in the very best environment with a dedicated and highly skilled care team onsite 24/7. The care team is supported by the hospitality team to provide delicious and nutritious meals, while the activities team provide a range of daily activities and day trips carefully designed to meet everyone's needs.

Convalescence stays and respite breaks are also available for short recovery and rest periods.

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Care Provided by Richmond Villages Painswick

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Matt Evans (Village Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (24)
    • Single Rooms with ensuite Wet Room (24)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Number of floors: 1

Funding & Fees Guide for Richmond Villages Painswick

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,695
    • Self-Funded Residential Dementia Care from £1,785
    • Self-Funded Nursing Care from £1,695
    • Self-Funded Nursing Dementia Care from £1,965
    • RESPITE Self-Funded Residential Care from £1,945
    • RESPITE Self-Funded Residential Dementia Care from £2,035
    • RESPITE Self-Funded Nursing Care from £1,945
    • RESPITE Self-Funded Nursing Dementia Care from £2,215

  • We use a bespoke Residential Nursing banding based on individuals needs and wishes - to determine this we request a Pre Assessment and discussion with yourselves.
  • (these prices are only a guideline, please contact Richmond Villages Painswick to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time. Please check-in and check-out at the reception desk.


  • Parking

  • Free visitor parking is available on-site.


Richmond Villages Painswick Reviews (69)

Total of 69, showing 61-69
9.9

Richmond Villages Painswick has a Review Score of 9.9 (9.876) out of 10, based on 15 reviews in the last 2 years. Over all time Richmond Villages Painswick has 69 reviews.

Overall Experience

  • 59
  • 9
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Date Published

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Review from Sally T (Daughter of Resident) published on 24 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Richmond Village Painswick DCA five years ago in her 90's. We had watched it being built and have been impressed with its individual character blending in with the Cotswold village. My mother immediately felt at home in her own flat and since then her care has increased to meet her
needs. The staff are all extremely helpful, from managers to cleaners. We are delighted she is there and can't think of anywhere else that would suit all our needs better.

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Review from Moira G (Daughter of Resident) published on 23 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond Painswick is in a beautiful location. The main building feels more like a high-class hotel than a care home. The staff are always very friendly and helpful. I have always found the food to be of a very high standard although my mother sometimes complains. This may be because she does not fully
understand the menu and has difficulty making decisions. The staff always help her and make suggestions if necessary.

Reply from Bev Ingram, Village Manager at Richmond Villages Painswick

Many thanks for your comments and it's a pleasure to have your Mum as one of our residents.


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Review from Alistair W (Nephew of Resident) published on 18 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident of Richmond Painswick for one year following a stroke. He is 92 - but thanks in the main to excellent care, he has made a remarkably good recovery.
He is comfortable, well cared for both physically and mentally and is well supported by the staff.
We know he is in excellent
hands.

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Review from Wendy H (Daughter of Resident) published on 4 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To arrive at the Richmond is like arriving at a hotel - no locked doors, always cheerful and helpful reception, staff and beautiful flowers. It is always tidy and clean, first impressions are vital when seeking a care home for a loved one. The care home continues with this theme, it is spacious with
plenty of private areas to chat, you can move around freely and residents are encouraged to do so to the best of their abilities.
There is a sense of calm, staff will smile readily and interact with compassion and often humour. It is a home where residents are looked after with kindness and made us feel as a family, safe in the knowledge that mum was safe and loved.

Reply from Bev Ingram, Village Manager at Richmond Villages Painswick

Thank you for your kind words Wendy. It was an absolute pleasure to care for your mum and we have many lovely memories of her time with us.


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Review from Cynthia Anne S (Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The post-operative care for my hip replacement was planned as per the hospital guidelines but left hospital 2 days later than planned after my surgery went wrong with post-operative complications. This meant the 2 weeks care booked at Richmond Village Painswick DCA was now out of their scheduling. 9
days later, the head of nursing care paid me a visit in hospital and agreed to my moving to Richmond Village Painswick DCA for the remaining 2nd week of my 2-week contract. My worry of how I was going to recover quickly enough to return home on my own was quickly resolved as management had agreed to my 2-week contract starting from the time of arrival, plus after discussion with family, another 2 weeks was added to my contract giving me peace of mind and excellent care and food to enable me to be strong enough again for independent living.

Reply from Bev Ingram, Village Manager at Richmond Villages Painswick

Thank you for your comments Anne, we are really pleased you have enjoyed your stay with us and now feel strong enough to return home


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Review from Sarah B (Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After the fourth operation at the hospital (throat), I needed a place to rest and recuperate. This place provided that, after four days on the care ward which was a bit noisy at night of course, I was moved to the suite which was a delightful, calm and restorative space. With a small terrace and access
via that too, it seemed extremely well designed for anyone seeking a convalescence period.
Painswick is so pretty and accessible too; so in many ways, Richmond is perfectly placed for a break of some sort. The staff, attention to detail and kindness of approach to residents were exemplary. Catering and food more excellent. Thank you for such a welcoming place.

Reply from Bev Ingram, Village Manager at Richmond Villages Painswick

Thank you for your kind comments Sarah, we are really pleased you enjoyed your stay with us and managed to get the rest and relaxation you needed.


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Review from Elizabeth H (Daughter of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents lived here for the last three years of their lives. I cannot fault the care and assistance they were given. In every way, they were treated with dignity, kindness and compassion. The domiciliary care team, in particular, were exceptional. In no way does it shout "care home" more like
a 4-star hotel.

Reply from Dawn Perrill, Senior Village Adviser at Richmond Villages Painswick

Thank you, Elizabeth, for your complimentary review, I know that I can speak on behalf of everyone here at Richmond Painswick when I say it has been our pleasure to look after and support your parents over the years.


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Review from Nicola I (Daughter of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

July 2016 was a busy month - my father's 89th Birthday which was marked by staff and family alike - all sorts of kind gestures. Two social occasions for the village which gave great enjoyment to all involved and participating as well as to residents. The happy atmosphere which permeates Richmond Village
Painswick is derived from high-level care and compassion as well as a pro-active positive approach which enhances quality of life and promotes a supportive environment which respects the needs and wishes of individuals.

Reply from Dawn Perrill, Deputy Village Manager at Richmond Villages Painswick

Thank you Nicola for your kind review, it is a pleasure having your Father as a resident in our care home and also to act as a support to you. Long may your Father's good health continue.


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Review from P C (Resident) published on 9 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy, helpful staff. I was a little disappointed they didn't pop in to check although all the bells were answered cheerfully and promptly, it was leading up to Christmas with activities going on, I was encouraged to join these, overall felt safe and well cared for.

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Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for Richmond Villages Painswick is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.876 for Richmond Villages Painswick is calculated as follows: ( (161 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 178 Ratings = 4.876

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond Villages Painswick is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (5)

Oliver

Oliver Kyte

Job Title: Head of Hospitality

Joined: 2015

I have been with Richmond Painswick for several years now and joined as a Head Chef. I brought with me 20 years of experience working in the hospitality industry. My career started when I was 15 years old as a Kitchen Porter and then became a Head Chef when I was 20 years old. I am now Head of Hospitality and I am responsible for the running of two restaurants, the kitchen and the housekeeping team.


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Sam Walker

Job Title: Head of Care

Sam is the Head of care at Richmond Villages Painswick.


Stephanie

Stephanie Priestley

Job Title: Sales Advisor

Joined: 2015

I have had the pleasure of working for Richmond Villages Painswick since 2015 and enjoy my role as Village Adviser. I look forward to welcoming you to our village and supporting you and your family in your next adventure.


Sonia

Sonia Rimmer

Job Title: Domiciliary Care Manager

Joined: 2018

I live in Ebley with my husband and my dog. I have 2 sons and 3 grandchildren. I love spending quality time with my family, having days out, walks and going on holidays. I have a great love for nature and all animals but really love dogs.


I have worked in various care sectors since leaving college and very much enjoy supporting people to live happy and full lives. I have worked at Richmond Painswick for over 6 years now and really enjoy being part of the domiciliary team and the village team.


I have been working in care for over 30 years and I have an NVQ Registered Managers Award in Health and Social Care. I have worked with learning disabilities, mental health, and challenging behaviour before coming to Richmond retirement villages.


Stephen

Stephen Chamberlain

Job Title: Head of Activities

My name is Steve, and I am Head of Activities at Richmond Painswick. I have over twenty years experience of working in the care sector, and believe in putting person-centred meaningful occupation, and engagement at the core of the activity provision at Richmond Painswick. From flower arranging, weekly crossword clubs, Bridge, public speakers, and musical entertainment to the larger themed and fund-raising events there is something on offer to suit all tastes, interests, and abilities.