Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Visitors welcome at any time.
Free parking is available outside the home.
Rodley House has a Review Score of 9.0 (9.031) out of 10, based on 5 reviews in the last 2 years. Over all time Rodley House has 52 reviews.
Review from Chris K (Daughter of Resident) published on 2 June 2021
Submitted via Website •
Report
Overall Experience
4.0 out of 5
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Value for Money
Review from Tim M (Grandson of Resident) published on 19 May 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Value for Money
Review from Simon M (Grandson of Resident) published on 9 May 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from Tina B (Sister-in-law of Resident) published on 21 December 2020
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Treated with Dignity
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Value for Money
Review from Adrian M (Son of Resident) published on 10 November 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Activities
Management
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Value for Money
Review from L M (Daughter of Resident) published on 5 October 2020
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from L S (Daughter of Resident) published on 3 April 2020
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from Susan M (Daughter of Resident) published on 25 March 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from A N (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Activities
Management
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Value for Money
Review from R G (Son of Resident) published on 10 December 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
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Value for Money
Review from Avril N (Daughter of Resident) published on 4 December 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Activities
Management
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Value for Money
Review from P M (Daughter of Resident) published on 14 November 2019
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from K W (Daughter of Resident) published on 8 November 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from S L (Son of Resident) published on 4 September 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from D L (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from Pamela F (Friend of Resident) published on 26 July 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from A W (Son of Resident) published on 14 December 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
They treat residents with respect and work hard to maintain their dignity. The nurses/care workers/cleaners/support staff build relationships that are a pleasure to observe. They work hard to provide
Facilities
Care / Support
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Treated with Dignity
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Review from Royston W (Resident) assisted by family/friend published on 12 October 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Angela Madden, Home Manager at Rodley House
Thank you for your feedback. I will work with you and your family to resolve this issue and together we may be able to identify a room that you will feel much happier with.
Home Manager
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Review from Carol H (Friend of Resident) published on 3 August 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Karen M (Daughter of Resident) published on 1 August 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
The Review Score of 9.0 (9.031) out of 10 for Rodley House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.950 for Rodley House is calculated as follows: ( (57 Excellents x 5) + (3 Goods x 4) ) ÷ 60 Ratings = 4.95
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.081 Points relating to the number of positive Reviews for Rodley House is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 5 Positive Reviews ÷ 8.6 = 0.581
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Oct 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Nurse
Joined: 2024
Emma has worked in care since 1998 and qualified as a Learning Disability Nurse in 2001. She has worked in management positions since 2004, working across a variety of health and social care settings, and she joined OSJCT in June 2024.
Emma has a passion for quality assurance and clinical governance. She expects care to be of a high standard and this is the focus of everything she does.
Much of Emma’s time outside of work is spent with her family. They enjoy being active and love exploring. They recently climbed Snowden and a future goal of Emma’s is to complete the 3 Peaks Challenge, climbing the three highest mountains in the UK.
Emma enjoys going to concerts as music makes her feel happy, and the Stereophonics are her favourite band; she has seen them live 21 times and eagerly awaits their next tour.
She also volunteers at RAF Air Cadets and is a civilian committee member at Ross on Wye Squadron.
Job Title: Deputy Manager
Joined: 2015
Beth has worked in care since 2009 and joined OSJCT in October 2015 as a carer. Soon after, she progressed to care leader and then trainee nursing associate. She became a registered nursing associate and is now deputy manager at Rodley House. As deputy manager, Beth is really excited about being able to make a difference in the residents’ lives and the team’s lives. She loves to support staff to progress, and she loves teaching.
Beth enjoys meeting new people and being able to hear the residents’ incredible stories and life histories. Out of work, Beth loves hiking with her partner and her Golden Retriever – Maurice (Morty for short) – who might be spotted in the home from time to time.
She enjoys reading – mostly thrillers and romance – and is a huge fan of country and rock music. Beth likes sci-fi films and programmes, especially The X-Files and Star Wars.
Job Title: Administrator
Joined: 1993
Heather is the Administrator at Rodley House and has worked for the Trust since 1993. Heather is a brilliant multi-tasker; she is always learning new skills and enjoys getting to know the residents and their families.
Heather loves music and enjoys music both outside of work and within the home, she loves to see the residents dancing and singing along to music, especially when the residents have been doing the conga in the garden!
Job Title: Head Housekeeper
Joined: 2018
Victoria is the Head Housekeeper at Rodley House having joined them in 2018. No two days are the same for Victoria, she enjoys multitasking whilst keeping the home clean and tidy. Victoria enjoys welcoming new residents to the home and ensures their room is spotless and set-up to the residents’ specifications.
When Victoria is not at work, she enjoys spending time with her friends and family.
Job Title: Activities Co-ordinator
Joined: 2020
Dawn joined Rodley House in 2020 as the Activities Co-ordinator. Dawn arranges all the activities at the home and ensures there is an activity for everyone. Dawn gets to know the residents and finds out their interests and hobbies and also motivates residents to try something new. Dawn loves her roles and finds it very rewarding; every day is different for Dawn but each day she brings joy to the residents.
When Dawn is not at work, she keeps herself busy by spending time with her family and enjoys days out with her grandchildren. Dawn also loves travelling abroad and exploring new places.
Job Title: Home Manager
Joined: 2020
Jade Mainwaring became the Home Manager at The Coombs in 2020, and Rodley House in February 2024. Working in the care sector for over 20 years, with 10+ years in management roles. She holds a Level 5 Diploma in Leadership and Management and a Level 3 Health and Social Care.
Starting work in a care home at the age of 17, Jade wasn’t intending to stay in the sector, but she likes to think that care chose her. Jade believes that if you are a passionate person then this line of work is one you can never leave.
Jade says that being a Home Manager can be challenging at times, but she has an amazing team who all work through the difficult moments together. Jade always ensures that the highest level of person-centred care is delivered. She also says that developing the team and implementing an open culture is highly important.
Jade said: “I am passionate about care quality and developing a model of care to achieve outstanding outcomes. I believe in OSJCT’s values and, having rejoined the Trust previously, I am excited to be back as a Home Manager.”
In Jade’s spare time, she spends time with her two young children.
