Whittington House Nursing Home

58 Whittingham Road, Benhall, Cheltenham GL51 6BL
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9.4 58 Reviews
  • Whittington House Nursing Home, Cheltenham
Located in a peaceful woodland setting, on the outskirts of Cheltenham, Whittington House Nursing Home is an elegant and spacious home incorporating features that meet the changing needs of its residents. The home is locally recognised for providing high-quality, personalised care which combines a range of options to support your individual needs. With a warm, welcoming atmosphere, the home is designed to provide residential, nursing and dementia care for up to 66 residents, offering trial stays, short stays, convalescent care, long term care and end of life care for individuals or couples.

The exclusive Woodlands Suite at Whittington House was refurbished in July 2023 and offers beautiful garden rooms, inviting interiors, a spacious dining room and welcoming lounge. All of the ensuite bedrooms in Woodlands enjoy garden views and most have a private patio leading to the spacious gardens, which are a haven for birds and wildlife.

Whittington House’s dedicated and highly skilled staff provide 24-hour personalised care to ensure you get the best out of life every day. They work with residents and their families to create care plans that thoughtfully balance support alongside independent living. The service looks to maintain strong links throughout the local community and effective access to general practice as well as out of hours and urgent care services, to empower residents in the pursuit of a satisfying retirement.

At Whittington House, the Wellbeing Team encourages residents to be independent, enterprising and to never stop learning. Activities are aimed, through participation, at creating a sense of community, where new memories and friendships are also created. At the heart of their commitment is the desire to get to know what makes each and every one of their residents spark!

The team would be delighted to meet you, show you the home and discuss whether they are able to assist you or your loved one.

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Care Provided by Whittington House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Kirsty Hopton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Whittington House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,458
    • Self-Funded Residential Dementia Care from £1,544
    • Self-Funded Nursing Care from £1,604
    • Self-Funded Nursing Dementia Care from £1,663
    • RESPITE Self-Funded Residential Care from £1,657
    • RESPITE Self-Funded Residential Dementia Care from £1,744
    • RESPITE Self-Funded Nursing Care from £1,804
    • RESPITE Self-Funded Nursing Dementia Care from £1,863
  • (these prices are only a guideline, please contact Whittington House Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Visiting

  • Family and friends able to visit loved ones at any time they choose. Offer 100% visiting time flexibility.


  • Parking

  • Car parking available on site and roadside parking also available very close by.


Whittington House Nursing Home Reviews (58)

Total of 58, showing 21-40
9.4

Whittington House Nursing Home has a Review Score of 9.4 (9.426) out of 10, based on 15 reviews in the last 2 years. Over all time Whittington House Nursing Home has 58 reviews.

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Review from S C (Son of Resident) published on 4 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Under very difficult conditions during Covid and since, all staff at Whittington House, many with 15 years of service, are supplying loving care to my father. From the first point of contact at the front desk to the assistant manager, it is very clear that everyone has my father's best interests at
heart. Still, I feel that much-needed improvements in room cleanliness and hygiene standards must come soon so staff's goodwill and trying with love is matched by the now tired facilities. I intend to form part of a positive feedback loop to improve everything at Whittington House Nursing Home for our family, my father, the staff and all residents.

Reply from Home Manager at Whittington House Nursing Home

Thank you for your review. We are disappointed to hear about the cleanliness of your father’s bedroom. We have recently had some industrial cleaners into the home to shampoo the carpets and will continue to ensure that your father’s bedroom is thoroughly cleaned. We thank you for your positive feedback regarding the staff and we will ensure that this is passed onto them. We would welcome your input into any other projects that we have planned in the future.


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Review from F (Son of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A bit bumpy in the beginning but now really good. The receptionist is very helpful and willing to help, the nursing staff are very good at their jobs, friendly and welcoming and the gardener seems to be doing a good job.

Reply from Home Manager at Whittington House Nursing Home

Thank you for your review and positive comments regarding Whittington House and our team which work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.


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Review from M B (Respite Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and manner of the staff during my short-term respite stay was exceptional.

Reply from Home Manager, Home Manager at Whittington House Nursing Home

Thank you for your kind words and recognition of the team at Whittington House. We hope to see you again at Whittington House and look forward to you visiting. Your comments will be passed on to the team. Thank you once again.


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Review from S W (Daughter of Resident) published on 26 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Whittington House for nearly two years now. She loves it there. She says the staff treat her wonderfully. She loves joining in activities - dancing, singing, artwork and chatting with everyone. She is very happy with her room and enjoys seeing the garden from her window.

Reply from Home Manager at Whittington House Nursing Home

Thank you for leaving such a fantastic review! We're happy to hear that your mum is enjoying joining in the activities at Whittington House and is happy with her room. I will pass on your kind comments to the whole team.


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Review from Gerry H (Wife of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness of all the people working at Whittington House have made such a difference to a very difficult time for us. Knowing your loved one is being looked after in a professional, happy and safe place makes having to leave them so much easier. We feel so lucky to have found them.

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Review from Paul T (Son-in-law of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

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Review from P W (Daughter of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum seems well cared for and says that the staff are very friendly and kind to her.

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Review from Andrew N (Son of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone I dealt with - Admin, Reception, Clinical Lead, a couple of individual care staff - were, without exception, friendly and helpful. My mother received a very good standard of care, whilst she was a resident.

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Review from Penny P (Cousin of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin spent just over five months at Whittington House as her health deteriorated. We were both impressed by the general appearance of the home, the aspect of her room and the cheerfulness and helpfulness of the staff. She has sadly died (during the pandemic) and the staff were extremely caring
during this difficult time.

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Review from Jenny W (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved from her home in London to Whittington House 8 months ago. The manager and reception staff were so helpful in this process and the care staff welcoming when Mum arrived. Mum settled well and enjoys the activities offered. Her health has improved and she enjoys the chance to chat to the
care staff who care for her so well. We are very grateful that she has been so well cared for during this current crisis. Thank you.

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Review from E D (Husband of Resident) published on 15 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent overall care and attention. Staff all with bright friendly smiles. Did a superb rehab for my wife that allowed her home again.

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Review from Valerie D (Respite Resident) published on 15 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You brought me back to life with your constant attention given by your lovely staff, all of whom could not have been nicer. See you all again for respite visit.

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Review from Gerri G (Next of Kin) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is in Whittington House, he has dementia so finding a home where I felt he would receive the right care and attention for him was very important. The staff are extremely good with individual care. Entertainment is excellent and food is good. Overall I had no qualms about my father coming
into Whittington House. Keep up the good work and Thank you for everything you do.

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Review from M K (Regular Volunteer) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I witnessed some wonderful very dignified respectful and non-judgemental care for a family I was supporting in a voluntary capacity. The manager skillfully navigated a complex health care situation (40-year-old man terminally ill with a brain tumour) not just for a young family who had not lived in
the U.K. very long, but also for the wider Middle Eastern community of Gloucestershire who was preparing to lose a dear friend and colleague.
Sadly when the gentleman passed away the staff were able to ensure the practical details were dealt with swiftly and the body was released later that day for burial as was the custom for the communities requirements.
The family were supported and encouraged to spend time with the deceased man, to say prayers, to grieve and to take as much time as they needed, nothing was rushed and the family were made to feel that their needs were of the utmost most importance. I have rarely witnessed such a compassionate end of life care by a manager and her team.

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Review from Danny H (Son-in-law of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very competent, friendly staff. A nice, clean environment. Lots of natural light and greenery. Free parking is great.
A very accomplished, professional home. Well done.

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Review from John P (Partner of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is the best we have encountered over the years for my partner and friends, hence the high grading.

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Review from June K (Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In spite of all the complex difficulties in running a nursing home of this size, my stay here has been a comfortable and happy experience, made possible by a very capable and understanding manager and all her very kind and caring staff.

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Review from Martyn W (Husband of Resident) published on 3 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Whittington house since October 2017 and I have been very pleased with the care she has received. Management, nurses, care and maintenance staff are all, without exception, very professional and compassionate in the way they deal with residents, some of whom have very
complex needs. They all go out of their way to make residents feel comfortable and respected and they interact on an individual basis. Activities, both on-site and external, are varied and stimulating and residents and relatives are encouraged to join in. The chef and his team provide very good quality varied meals with daily menu choices and residents are encouraged to socialise at all times in a relaxed environment. Having visited other homes in the area in my search for suitable care for my wife I am pleased to have selected Whittington House.

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Review from D P (Daughter of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, aged 99, spent what were to be his last four months at Whittington House. Although he suffered some residual delirium he was always treated with good humour and respect. He loved the food, there was an excellent chef and he enjoyed the social events. As he became frailer his personal care
was carried out with no loss of dignity. Whittington House has a very happy atmosphere - one reason why we chose it - with staff and residents getting along well. Dad could not have been in a better place and there was excellent support for me too.

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Review from A F (Relative of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found the professionalism and care of the care staff to be of high quality.
The rooms are well-maintained; they are neat and clean.

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Current Review Score: 9.4 (9.426)

Overview of Review Score

The Review Score of 9.4 (9.426) out of 10 for Whittington House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.441 for Whittington House Nursing Home is calculated as follows: ( (116 Excellents x 5) + (33 Goods x 4) + (20 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 177 Ratings = 4.441

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.985 Points relating to the number of positive Reviews for Whittington House Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 13 Positive Reviews ÷ 13.2 = 0.985

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Kirsty

Kirsty Hopton

Job Title: Home Manager

Joined: 2024

Kirsty is a passionate Home Manager and Registered Nurse at Whittington House Care Home and is dedicated to enriching the lives of residents through compassionate, dignified care.


She fosters a supportive environment for residents, their families and the care team, striving for the highest standards of care and well-being. Outside of work, Kirsty enjoys gardening, theatre, reading and DIY projects.


Lisa

Lisa Smith

Job Title: Deputy Manager

Lisa is a Registered Adult Nurse who graduated in Norway in 2006, with extensive experience in Orthopaedics, and A&E and was one of seven nurses to establish Norway’s first Nurse-driven Fracture Clinic in 2016.


She moved to England in 2017 to join her British partner and pursue new professional challenges, with a passion for supporting older adults in maintaining their independence, dignity and individuality.


Bruce

Bruce Matanda

Job Title: Registered Nurse

Bruce is a Registered Adult Nurse who completed a Diploma in 2013, with experience in medical wards, surgical wards and high-dependency units. He also volunteered during the Cyclone Idai disaster.


He is dedicated to providing person-centred care, ensuring residents receive the best possible care in the most appropriate setting tailored to their individual needs.


Danni

Danni Barnard

Job Title: Well-being Lead

Danni is a dedicated Wellbeing Lead with 7 years in the care sector. Passionate about supporting people with dementia, she serves as a dementia champion at Whittington House.


Danni uses her teaching degree and love for art to organise interactive, person-centred activities. Her extended family of rescued pets includes tarantulas, snakes, and ferrets.