Whittington House Nursing Home

58 Whittingham Road, Benhall, Cheltenham GL51 6BL
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9.4 58 Reviews
  • Whittington House Nursing Home, Cheltenham
Located in a peaceful woodland setting, on the outskirts of Cheltenham, Whittington House Nursing Home is an elegant and spacious home incorporating features that meet the changing needs of its residents. The home is locally recognised for providing high-quality, personalised care which combines a range of options to support your individual needs. With a warm, welcoming atmosphere, the home is designed to provide residential, nursing and dementia care for up to 66 residents, offering trial stays, short stays, convalescent care, long term care and end of life care for individuals or couples.

The exclusive Woodlands Suite at Whittington House was refurbished in July 2023 and offers beautiful garden rooms, inviting interiors, a spacious dining room and welcoming lounge. All of the ensuite bedrooms in Woodlands enjoy garden views and most have a private patio leading to the spacious gardens, which are a haven for birds and wildlife.

Whittington House’s dedicated and highly skilled staff provide 24-hour personalised care to ensure you get the best out of life every day. They work with residents and their families to create care plans that thoughtfully balance support alongside independent living. The service looks to maintain strong links throughout the local community and effective access to general practice as well as out of hours and urgent care services, to empower residents in the pursuit of a satisfying retirement.

At Whittington House, the Wellbeing Team encourages residents to be independent, enterprising and to never stop learning. Activities are aimed, through participation, at creating a sense of community, where new memories and friendships are also created. At the heart of their commitment is the desire to get to know what makes each and every one of their residents spark!

The team would be delighted to meet you, show you the home and discuss whether they are able to assist you or your loved one.

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Care Provided by Whittington House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Kirsty Hopton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Whittington House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,458
    • Self-Funded Residential Dementia Care from £1,544
    • Self-Funded Nursing Care from £1,604
    • Self-Funded Nursing Dementia Care from £1,663
    • RESPITE Self-Funded Residential Care from £1,657
    • RESPITE Self-Funded Residential Dementia Care from £1,744
    • RESPITE Self-Funded Nursing Care from £1,804
    • RESPITE Self-Funded Nursing Dementia Care from £1,863
  • (these prices are only a guideline, please contact Whittington House Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Visiting

  • Family and friends able to visit loved ones at any time they choose. Offer 100% visiting time flexibility.


  • Parking

  • Car parking available on site and roadside parking also available very close by.


Whittington House Nursing Home Reviews (58)

Total of 58, showing 41-58
9.4

Whittington House Nursing Home has a Review Score of 9.4 (9.426) out of 10, based on 15 reviews in the last 2 years. Over all time Whittington House Nursing Home has 58 reviews.

Overall Experience

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Review from E F (Sister-in-law of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my brother in law on numerous occasions and I have found the care excellent and the staff very welcoming and friendly.
I have enjoyed the activities that have been provided.
I have experienced a few homes but I have found Whittington House unique in this respect.

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Review from Joanne M (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Whittington House Nursing Home now for a year and in that time I have been impressed with the level of care that he has received. The carers are very attentive and genuine; always noticing small details and really getting to know the residents. The activities are varied and stimulating;
residents and relatives all join in and enjoy themselves. Everyone is very friendly and supportive. All the staff seem to enjoy their jobs which make a huge difference. I can relax knowing that my father is receiving the best possible care.

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Review from Sharon A (Wife of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel confident with my choice of care for my Husband. From initial contact, being able to choose his room, advice and guidance on financial side and being kept informed, to being welcomed when I visit. All staff are caring, kind and professional. Nothing seems too much trouble for them, they take
time to get to know residents.

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Review from L C (Husband of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident since July 2017. She has been made welcome, well cared for and virtually all the staff have a very good relationship with her and she with them.
Activities are well thought out and delivered in excellent fashion, including external trips which are most appreciated. The management
is very good hands-on and involved. A most welcoming care home.

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Review from C M (Partner of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home with delightful, kind, understanding and patient carers who verge on almost loving. I have no complaints whatsoever. Some residents with ongoing dementia really do test the carers' patience and yet they continue being ultra understanding and charming. I never cease being
hugely impressed and we've told all our friends.

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Review from M W (Wife of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to express how much my Husband and I appreciate all the activities arranged for residents and relatives at the home. When I have mentioned events, such as the special meals on 'International days', the quizzes and musical entertainment etc., our family and friends are so very impressed.
Our Daughter and Son-in-law have experienced some of the activities as has my Sister. She cannot believe the variety of activities arranged.

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Review from Patricia T (Wife of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in your care since September 2017. As a family, we are very pleased that we have chosen Whittington House not only is it very attractive and clean but most importantly the care is wonderful. The food also looks good and bow my husband is on soft foods it is presented very nicely.
I visit most days so I have got to know everyone and relatives of other residents we share a common interest so it is a pleasure to visit and not a chore.

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Review from Madeleine H (Daughter of Resident) published on 31 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Whittington House for the last seven months. From the moment we walked in the front door we were greeted with friendly faces and a warm, welcoming attitude and this has never been any different. Everyone who works there is so kind and caring, myself and my family cannot praise
them enough. All the staff do everything they can and go out of their way to make my mother comfortable and happy it is a very special home.

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Review from Sue S (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't wish for a better home for my 90-year-old mum, she started off going for respite care and is now a permanent resident.
The management is approachable, friendly and kind. The activities ladies are amazing and work so hard to involve everyone. The carers go above and beyond and the catering
gentleman and his team supply lovely food served always with a smile nothing is too much trouble for any of the staff at Whittington House. Thank you

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Review from L R (Granddaughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a registered nurse of 38 years I am very pleased with the care, compassion and dignity that my grandmother is receiving from carers and nurses at Whittington House.

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Review from Steve W (Son-in-law of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been in the care of Whittington House for some eight months now and the care she receives is five star.
Everyone and I mean every one of the staff are so cheerful, welcoming and caring, it is a real pleasure to visit our loved ones in such pleasant surroundings.

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Review from Teresa T (Daughter of Resident) published on 21 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just would like to thank all the staff at Whittington House for the care and kindness they showed my Dad and towards his family during his short stay. The care Dad received was excellent and nothing was any trouble for the staff. Many thanks xx

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Review from Maurice H (Husband of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in four care homes prior to this and we both judge this one best in respect of care and appointment.

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Review from Geoffrey B (Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home, lovely food and great staff.

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Review from Simon B (Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, staff are nice. Food is nice. Relaxing. Enjoying time here.

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Review from Y J (Daughter of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and friendly when setting up initial accommodation. Whilst my mother was in residence, she was treated with great kindness, care and dignity by all the staff including the caterers.
Her room was clean and comfortable as were all parts of the home. An excellent facility.

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Review from Maureen W (Mother of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our daughter has been made to feel welcome and valued as a patient in Summerfield Nursing Unit. We as a family are very happy with the management and nursing care our daughter has received whilst a patient in Summerfield, with excellent nursing staff, comfortable room and enjoyable food.

Reply from Lyndsey Dixon, Home Manager at Whittington House Nursing Home

Thank you for taking the time to review Whittington House, we really appreciate your feedback and we take great pride in ensuring we deliver high-quality care and facilities. We regularly run recruitment campaigns to build our care team thus ensuring they are able to provide person-centred care and spend valuable time with our residents. Activities are an extremely important part of daily life at the home and now that Caring Homes are the new operators, we have recruited Activities Co-ordinators to join our team as we strongly believe it’s important to provide regular activities and tailor these for each individual resident.
We always welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future.


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Review from Averill W (Daughter of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Whittington House. All staff are exceptional. The care is of a very high professional standard. Everyone from management down is so friendly and caring. Nothing is too much trouble. The home has such a relaxed atmosphere and residents have freedom of choice at all times.
I feel so happy that my mother is in the care of this wonderful home. Being purpose built, Whittington House can cater for everyone's need and everyone, residents and visitors alike, is treated with kindness and compassion.

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Current Review Score: 9.4 (9.426)

Overview of Review Score

The Review Score of 9.4 (9.426) out of 10 for Whittington House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.441 for Whittington House Nursing Home is calculated as follows: ( (116 Excellents x 5) + (33 Goods x 4) + (20 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 177 Ratings = 4.441

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.985 Points relating to the number of positive Reviews for Whittington House Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 13 Positive Reviews ÷ 13.2 = 0.985

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Kirsty

Kirsty Hopton

Job Title: Home Manager

Joined: 2024

Kirsty is a passionate Home Manager and Registered Nurse at Whittington House Care Home and is dedicated to enriching the lives of residents through compassionate, dignified care.


She fosters a supportive environment for residents, their families and the care team, striving for the highest standards of care and well-being. Outside of work, Kirsty enjoys gardening, theatre, reading and DIY projects.


Lisa

Lisa Smith

Job Title: Deputy Manager

Lisa is a Registered Adult Nurse who graduated in Norway in 2006, with extensive experience in Orthopaedics, and A&E and was one of seven nurses to establish Norway’s first Nurse-driven Fracture Clinic in 2016.


She moved to England in 2017 to join her British partner and pursue new professional challenges, with a passion for supporting older adults in maintaining their independence, dignity and individuality.


Bruce

Bruce Matanda

Job Title: Registered Nurse

Bruce is a Registered Adult Nurse who completed a Diploma in 2013, with experience in medical wards, surgical wards and high-dependency units. He also volunteered during the Cyclone Idai disaster.


He is dedicated to providing person-centred care, ensuring residents receive the best possible care in the most appropriate setting tailored to their individual needs.


Danni

Danni Barnard

Job Title: Well-being Lead

Danni is a dedicated Wellbeing Lead with 7 years in the care sector. Passionate about supporting people with dementia, she serves as a dementia champion at Whittington House.


Danni uses her teaching degree and love for art to organise interactive, person-centred activities. Her extended family of rescued pets includes tarantulas, snakes, and ferrets.