National Star College - Ullenwood

Ullenwood, Cheltenham GL53 9QU
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8.4 5 Reviews
  • National Star College - Ullenwood, Cheltenham
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Care Provided by National Star College - Ullenwood

  • Primary Care Categories
  • Learning Disability
  • No Medical Intervention
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 88 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Asperger Syndrome
  • Autism/ASD
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Muscular Dystrophy
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Zoe Barnett (Manager)
  • Admission Criteria
    • College of further education for physically disabled
    • Ages from 16 to 25
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (9)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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National Star College - Ullenwood Reviews (5)

8.4

National Star College - Ullenwood has a Review Score of 8.4 (8.406) out of 10, based on 4 reviews in the last 2 years. Over all time National Star College - Ullenwood has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
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Date Published

5
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0
4
1

Review from D W (Father of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is about to commence a fourth year and has therefore been resident at National Star for three full years. This is sufficient time for us to have an a reasonably accurate understanding of the establishment; in essence and overall, it can be described as being excellent. However, nowhere is
perfect and, as parents, as far as we are concerned, there has been one fundamental issue that potentially could adversely affect the college and the learners: over 2022 and 2023 numerous experienced staff have left and the high turnover of care staff is most obvious and concerning. Some excellent people have gone and it means that new people have much to learn and require significant training. This situation is not just concerning, but does not need to occur, because the time and cost of retraining could have been invested into paying the care staff more adequately. Even from a business perspective, it does not make sense because the cost of retraining makes this approach a false economy.

Reply from Eliaine Hodgin, Head of Marketing at National Star College - Ullenwood

Thank you for taking the time to review National Star at Ullenwood. We are thrilled to read you consider the provision to be excellent overall.
Like other health and social care providers, we acknowledge that it is an ongoing challenge to retain skilled staff. Our newly published People Strategy is beginning to address this issue and we are working hard to enhance the benefits that we offer to employees. These are wide ranging and include everything from free transport to get to work, through to health cashback schemes and first-class career progression opportunities.
We will continue to invest in employee training for new and longstanding colleagues, to ensure they have all the skills they need to undertake their roles and feel valued and appreciated at work.


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Review from Alison P (Mother of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been cared for in an exemplary way. She had been supported to develop and express her own opinions and given absolute dignity and respect. She has developed her independence skills and confidence to a high level and learnt things that will last a lifetime.

Reply from Eliaine Hodgin, Head of Marketing at National Star College - Ullenwood

Thanks so much for your glowing review of National Star at Ullenwood. We hope your daughter continues to use the skills she has developed during her time with us as she becomes an active citizen in control of her own life.


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Review from Steve P (Father of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

National Star College was excellent in every aspect, from our first contact to the graduation event at the end of year three; they helped our disabled son develop into a confident, independent young man who will hopefully use the exceptional skills and experience from his time at the college to reach
his full potential in life and achieve his aspirations. National Star College is an experience that every young person with a disability should have if they get the opportunity. Keep up the exceptional work team; we will miss you all dearly.

Reply from Eliaine Hodgin, Head of Marketing at National Star College - Ullenwood

Thank you so much for taking the time to review National Star College and for awarding us five stars across the board for the care, support and education we have provided to your son. We know he will continue to make the most of the skills and experience that he has learned during his time with us.


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Review from S B (Mother of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since September 2021, we have found our son to have received excellent care, therapy and education at National Star College. Our son really enjoys the happy family atmosphere of his residence and the company of both his peers and facilitators. I am kept informed of any medical issues by dedicated nurses
and his key workers keep me in touch with my son through regular social media calls. When I visit, my son seems to be really happy and settled and I am always delighted to see how well his facilitators know him. I believe that his social, care and health needs are very well met.

Reply from Elaine Hodgin, Head of Marketing at National Star College - Ullenwood

Thanks so much for submitting your review of National Star. We are delighted to read your positive comments and to hear how happy your son is in our care.


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Review from Denise P (Mother of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helped my disabled daughter to move forward to adulthood, gaining confidence along with skills for life helped repair some of the damage done by school! National Star College gave her a chance to explore what she could accomplish without being put down by others like drama, dance and aerial dancing.
She has been very happy during her time there and all of the staff have been brilliant.

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Current Review Score: 8.4 (8.406)

Overview of Review Score

The Review Score of 8.4 (8.406) out of 10 for National Star College - Ullenwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for National Star College - Ullenwood is calculated as follows: ( (38 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 46 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.602 Points relating to the number of positive Reviews for National Star College - Ullenwood is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6. 4 Positive Reviews ÷ 17.6 = 0.227

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about National Star College - Ullenwood

What types of Care is National Star College - Ullenwood registered for?

Respite Care, Learning Disability, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does National Star College - Ullenwood provide?

Day Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does National Star College - Ullenwood have?

There are 70 Single Rooms and 9 Couples/Companion Rooms.

What are the Facilities & Services at National Star College - Ullenwood?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is National Star College - Ullenwood to the centre of Cheltenham?

3.6 mile(s) as the crow flies, distance by road may be significantly further.