Review from S G (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been at Westbourne Care Home for over six years. They have been excellent in all aspects of care and nursing. nothing is too much trouble for them. They are always trying to improve the home for the residents. I can't thank them enough.

Reply from Mel Marchant, Manager at Westbourne Care Home

Thank you for taking the take to leave a review. Mum is a joy to look after and thank you for your ongoing support.

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Review from Andy H (Nephew of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience

It’s difficult for me to express my feelings towards all the staff at Westbourne for the great work and kindness they show for the residents. But every time I pop along it’s like he’s with family and that is such a special feeling ( I have been known to well up on a few occasions). From the first day

my uncle arrived they have gone beyond being carers as he is treated more like a family member. Due to Covid we couldn’t visit in the early days but just chatting with the staff you could tell how well after just a few days they knew him and all of his little habits (he’s a hugger) - this was very reassuring. He’s now been there for 6 months and I wouldn’t want anyone else to care for him; all the staff are brilliant. If this review helps you decide to place a loved one here I’m sure that after a short period you will understand what I’m trying to say, words can’t express how I feel about my uncle and his extended family at Westbourne, it’s perfect.

Reply from Mel Marchant, Manager at Westbourne Care Home

I am so glad that you feel that your relative has settled well into the Westbourne family and is feeling welcome and cared for as you would wish. Thank you for your kind words which I have shared with the team.

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Review from I S (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience

From the first telephone conversation, we were impressed with what we were told. Emails followed and Dad's need were met. Thank you to all the care staff, admin staff, catering staff, and managers at Westbourne.

Reply from Mel Marchant, manager at Westbourne Care Home

Thank you for taking the time to review our home. We are very grateful for your kind comments, kindest regards Team Westbourne

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Review from Wendy H (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience

Dad was in for 12 nights respite care while I was away on holiday. I chose this home as it had good reviews. They assured me dad could sleep in a recliner as this was what he does at home which was a very important requirement. Before the stay, we arranged to FaceTime home to see and speak to the staff

and get a feel for the place. As due to COVID they had safety measures in place which I was very impressed with. Dad had a lovely room and settled in well. He enjoyed the food and the staff even went out and got him his regular fish and chips on a Saturday and a McDonald’s meal in the week which he loves. The staff were very friendly and helpful. He was showered every day which was brilliant as this is difficult at home. Dad said he would be happy to go back in again for another respite break later in the year which is great news as it’s reassuring to know he will be happy and well looked after. I would definitely recommend this care home to anyone looking for care for a loved one.

Reply from Mel Marchant, manager at Westbourne Care Home

Thank you for taking the time to leave such lovely comments, we loved having Dad with us and look forward to his next stay with us, Kind Regards, Team Westbourne

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Review from Caroline J (Daughter of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience

We cannot believe how perfect Westbourne was for Mum, allowing her to enjoy the last year or so of her life in a caring and stimulating environment. All of the carers were thoughtful and kind and had the knack of making Mum feel like she was the most important person they cared for. The variety of activities

also helped to keep her stimulated and she even did some things that we would never have imagined her doing. The excellent food also deserves a mention. Westbourne also made Dad very welcome and although he wasn’t there for long, it was to our great relief that we knew he was so well cared for and close to Mum. Covid-19 has been such a huge burden for the home, but we very much appreciated the effort made last summer to permit visitors into the garden with the staff always making us feel welcome. The care offered at Westbourne was above and beyond what we expected and all our family cannot recommend it highly enough. A well-managed lovely home.

Reply from Josie Dalli, Director at Westbourne Care Home

Such lovely words, thank you so much - our staff really value feedback like this and we are so grateful. We loved having them both and they are much missed. Best wishes, Josie, Mel, Karen, Karina and the whole Westbourne Team.

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Review from Sue P (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience

Westbourne was Mum's home for almost three years. Mum settled in very well and enjoyed all the activities on offer especially the bingo. The last year or so jigsaw puzzles became one of her favourites and she was often busy in the lounge sorting out the pieces. Quiet times in her room would find

her completing word searches or reading one of her many books. Mum was always happy. The staff were kind and considerate and showed her much respect. During the lockdown Mum became ill and the care and support given to her and our family was second to none. Not being able to visit at this time was difficult for us all but knowing Mum was not alone, that someone was with her constantly was a great comfort.
Thank you, Westbourne we know we chose the right place for Mum to live.

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Review from Michael K (Son of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience

A very warm and inviting home. It was a very big step for my Mum and the staff at Westbourne have ensured that mum settled in nothing was too much trouble. I was able to visit before lock-down and was made to feel very welcome and free to take mum out. Also subsequently staff have ensured that we can

speak to mum on her phone and set up face-time calls. Also, the value for money is excellent.

Reply from Josie Dalli, Director at Westbourne Care Home

We know how hard it is to make the move, and we try to help as much as possible. The face time calls are really good at the moment, aren't they! Roll on proper visits. Your mum always puts a smile on our faces.

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Review from B B (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience

Having looked at several homes for the care of my mother, who suffers with dementia, Westbourne stood out for me as a professional, caring, homely, fun place to be and it was the only home I felt comfortable booking my mother in to. I visited the home unannounced and was warmly greeted by one of the

Senior carers who offered to show me around the home there and then. I was very impressed with the manner of all the staff I met that day and their positive interactions with the residents. I was greeted with a smile and hello by everyone I met. The home ethos is person-centered care. The leadership of the home is excellent, presenting as caring for the staff and the residents very well. The activity leader provides stimulating, inclusive activities, whatever residents' needs are. I believe the activities provision to be outstanding. The carers, housekeeping staff, maintenance staff and catering staff are all caring and respectful of the residents. The menus are great.

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Review from K M (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience

My mum required emergency respite care after a stay in hospital. The care staff and management were extremely kind, respectful and helpful to us all as a family as my father had sadly passed away during this time. We were extremely grateful to them all for their kindness shown at this difficult time.

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Review from P C (Daughter of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience

Dad has been a resident at Westbourne for two years. He has ongoing dementia and can be difficult to manage at times. Each and every one of the staff and management team are wonderful. They all treat him kindly and patiently, making sure his dignity is maintained and his needs met. We are very happy

that Dad is in their care and highly recommend this home.

Reply from Josie Dalli, Managing Director at Westbourne Care Home

Thank you so much for your feedback, he is a pleasure to care for. It means so much for the staff to get positive feedback, thank you for taking the time. Josie

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Review from S C (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience

The wonderful care staff at Westbourne look after Dad with kindness and compassion. The family are always made to feel very welcome and any of our requests on Dad's behalf are dealt with appropriately. The meals are made fresh each day, delicious and plentiful and there is a varied schedule of activities.

Keep up the good work Westbourne.

Reply from Kara Morally, PA/IT at Westbourne Care Home

Thank you for taking the time to post a review for us, just the kind of feedback we like to hear and appreciate your acknowledgement. The staff love what they do for our residents and families and we are glad that this shines through.

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Review from A P (Cousin of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience

My cousin is always happy to stay at Westbourne, staff are warm and welcoming. My cousin loves the meals and attention she's given.

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Review from Sonja W (Daughter of Resident) published on 16 February 2018
Submitted via Website • Report

Overall Experience

So grateful for the way the manager and team looked after my mother while she stayed at Westbourne. In addition their extra kindness to me during a difficult period after a major surgical procedure. (Finding me a zimmer frame). I cannot commend the staff highly enough and find great consolation in that

my mothers final days were spent at ease and pain free.

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Review from R M (Daughter of Resident) published on 1 December 2017
Submitted via Website • Report

Overall Experience

My mother has been at Westbourne for 18months now and definitely considers it her home. She has got to know many of the staff who are friendly, caring, and efficient. She has poor mobility, but is fine mentally and is able to join in the full range of activities including quizzes, cooking and handicrafts

and exercise classes. There is generally one or two activities daily apart from Sundays and these help greatly with keeping her mind and body active and the coordinator is excellent.
The food seems to be varied and nutritious and staff always offer refreshment for visiting relatives and are always welcoming whatever the time of day. Her medical needs are well looked after too - I would certainly recommend this Nursing Home.

Reply from Josie Dalli, Director at Westbourne Care Home

Thanks so much for your lovely review, it really helps other people choosing care homes. We are lucky to have such a wonderful staff team to provide such great service. Josie

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Review from John R (Son of Resident) published on 30 November 2017
Submitted via Website • Report

Overall Experience

They have been looking after mum for more than a year now. I am really happy with the care she has received from the people there. A difficult job but they always find time to talk and never hide from answering questions or concerns.

Reply from Josie Dalli, Director at Westbourne Care Home

Thank you so much for your review, John. We love being able to make time to spend with our residents and relatives.

Best wishes,

Josie

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Review from David M (Husband of Resident) published on 22 November 2017
Submitted via Website • Report

Overall Experience

Westbourne has a very wide range of activities to suit all abilities and residents are encouraged to join in. They have a pet bird and regular visit from PAT Dog Noah. They have also had a clutch of chickens to watch hatch and visits from a falconer and an exotic animal zoo.
The staff are all very

helpful and attentive to the residents with visitors being welcomed with a cup of tea or coffee.
The residents' spiritual needs are also catered for with Communion once a month.

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Review from Ian B (Son of Resident) published on 4 October 2016
Submitted via Website • Report

Overall Experience

Westbourne cared for my mother for last 10 months of her life. We found this to be a wonderful home with very caring staff and a very positive atmosphere. There is an amazing programme of activities running all the time and this enabled my mother to obtain both mental and physical stimulation throughout

her stay. When she entered the home she was one of the ablest residents and she was always treated as an individual and the staff were anxious to ensure she was settled and as happy as she could be. After a spell in the hospital, she returned for the last few weeks of her life needing full nursing care which the home provided. They treated her with dignity and respect and knew exactly how to handle her last days. They've just got it right.

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Review from joanna (Daughter of Resident) published on 24 March 2016
Submitted via Website • Report

Overall Experience

Westbourne Care Home cared for my mum in the last few weeks of her life. Without exception the staff always showed compassion and kindness towards both her and my family. On the first few nights of her stay my mum was frightened and she told me how one nurse sat and held her hand.
The nursing staff

gave my family and I the freedom to play as much or as little a part in her care as we needed. We were supported to make her room our own and we always felt welcomed. It was never too much trouble to make us a hot drink when we arrived or listen patiently to our many concerns. I'd like to say thank you to everyone at Westbourne for helping to make this difficult time more bearable.

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Westbourne Care Home

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