Chestnut Court

St James, Quedgeley, Gloucester GL2 4WD
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9.8 91 Reviews
  • Chestnut Court, Gloucester
Chestnut Court offers up to 80 residents compassionate, individualised nursing, dementia and respite care in a modern, comfortable environment. Opened in 2009, the home is in an attractive residential area, close to all local amenities in Quedgeley.

This modern home radiates a homely atmosphere. With your comfort and well-being in mind, this welcoming home is designed around four 'households'. You will find somewhere to relax or socialise with family and friends from your own spacious bed-sitting room, with en-suite facilities, to communal lounge and dining areas which are light, bright and comfortable.

Interesting scents, shapes and colours are provided all year round in their landscaped gardens. There are raised planting beds so you can join in the gardening activities if you so wish. To give you the support you need when you need it, a friendly, professionally trained team are on hand around-the-clock to support you in how you wish to spend your day enabling you to continue to enjoy a fulfilling and independent lifestyle.

Dedicated Activities Coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest, be that with arts and crafts, a coffee morning or more individual pursuits. Visits from outside entertainers happen regularly. The home has access to a Trust minibus for trips out.

A talented cook and kitchen team prepares tasty, home-cooked meals. The freshly-prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

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Care Provided by Chestnut Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gence Mekkunnel (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Chestnut Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,465 – £1,580
    • Self-Funded Residential Dementia Care £1,580 – £1,760
    • Self-Funded Nursing Care £1,860 – £1,860
    • Self-Funded Nursing Dementia Care £1,860 – £1,860
    • RESPITE Self-Funded Residential Care £1,615 – £1,735
    • RESPITE Self-Funded Residential Dementia Care £1,734 – £1,930
    • RESPITE Self-Funded Nursing Care £2,040 – £2,040
    • RESPITE Self-Funded Nursing Dementia Care £2,040 – £2,040

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Chestnut Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Free parking is available outside the home.


Chestnut Court Reviews (91)

Total of 91, showing 1-20
9.8

Chestnut Court has a Review Score of 9.8 (9.813) out of 10, based on 25 reviews in the last 2 years. Over all time Chestnut Court has 91 reviews.

Overall Experience

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  • 25
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Review from Philip D (Sister of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come and today my sister seems in a very good mood and happy. Nice place to come and visit. We are always asked if we would like a drink and a piece of cake.

Reply from Rowen Campbell, on behalf of the team at Chestnut Court

You are always very welcome at Chestnut Court - we love to see family and friends of our residents! It's a pleasure to have your sister with us. do let us know if there is ever anything else we can do to help her, or your family.


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Review from Jean D (Sister of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to see my sister very often and she is very happy here. Nice and clean. She said that the food is good.

Reply from Rowen Campbell, on behalf of the team at Chestnut Court

Thank you for taking the time to write us a review - we do appreciate it. It's a pleasure to have your sister with us at Chestnut Court, and we will pass on her compliments to the chef!


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Review from J T (Wife of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the most upsetting, stressful, emotional decisions in life is having to make the decision to put a loved one into care. The main reason I picked Chestnut Court, Glos, for my dear husband was because of the lovely, friendly, homely, happy atmosphere that came across for reception staff, carers,
and nurses. He was surprisingly settled very quickly. The carers, nurses, and lead nurses at Willow Household are absolutely brilliant and exceptional. Nothing is too much trouble and I personally understand fully, how difficult it can be when dealing with dementia and personality disorders. They have been such a wonderful support to my husband, myself and my family. I cannot thank them enough.

Reply from Rowen Campbell, on behalf of the team at Chestnut Court

We appreciate your kind words and that you've taken the time to share your experiences of making that decision. I'm sure this will be very reassuring to read for others in a similar position. Please don't hesitate to ask if there is anything more we can do to support your family.


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Review from P H (Husband of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home, all the staff put in 100% while looking after my wife. While she was in your home I could and would not fault them at all. The last weeks were hard for my wife and all the staff did all that they could for her.

Reply from Rowen Campbell, on behalf of the team at Chestnut Court

It was a privilege to care for your wife and she is missed by the team here. We do appreciate you taking the time to write us a review and for your feedback. Please do let us know if there is ever anything else we can do to support you.


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Review from E P (Granddaughter of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely setting, and a lovely stay.
Nan was well looked after and very loved and cared for.
The staff went above and beyond when Nan was at the end of her life.
Thank you, we appreciate everything. We will always be grateful.

Reply from Rowen Campbell, on behalf of the team at Chestnut Court

We are so sorry for your loss. It was an honour to care for your Nan and she is missed by the team. If there is ever anything more we can do for your family, please just let us know.


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Review from G P (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't of wished for better care and attention for my Mum. The staffing was excellent and caring. We appreciate everything you have done for Mum. Excellent, 5 stars.

Reply from Rowen Campbell, on behalf of the team at Chestnut Court

Thank you for your kind words. Your Mum is missed by everyone at Chestnut Court and it was a privilege to care for her here. Please let us know if there is anything more we can do to support your family.


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Review from D G (Son of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father settled in quickly at Chestnut Court Residential unit (Ash) mainly due to the relaxed atmosphere, pleasant surroundings, and the friendliness and professionalism of the carers, following advice from the care team my Father was moved to the Dementia Unit (Maple), this proved to be a good move
as he started joining in the activities and became more content.
I would like to thank all the staff (carers and admin) at Chestnut Court my sincere thanks for all their help and understanding.

Reply from Rowen Campbell, on behalf of the team at Chestnut Court

It's been an honour to care for your father at Chestnut Court. Thank you for taking the time to share your experiences in a review for us - the whole team appreciates your comments.


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Review from J G (Daughter-in-law of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the time my Father-in-law was a resident at Chestnut Court, he was very well cared for by all members of staff. It could have been the carers, domestics, or the activities coordinators who would engage with him, be it a wave, a chat, or just a smile which made him feel safe and at home.
Thank
you, everyone at Chestnut Court!

Reply from Rowen Campbell, on behalf of the team at Chestnut Court

Thank you for sharing your experience of your father-in-law's experience with us, and your feedback on our team. It was a privilege to have him with us, and if there is anything more we can do for your family, please don't hesitate to let us know.


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Review from K T (Son-in-law of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were brilliant, could not have asked for better care that my Father in law received, could not have asked for more. Including reception staff.

Reply from Rowen Campbell, on behalf of the team at Chestnut Court

We appreciate you taking the time to share your experiences of Chestnut Court, and for your feedback on our team - it means a lot, thank you.


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Review from S T (Daughter of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are caring and have done an excellent job looking after Dad.

Reply from Rowen Campbell, on behalf of the team at Chestnut Court

Thank you very much for taking the time to write us a review - we do appreciate it. If there is any more we can do to support your family, please just let us know.


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Review from A B (Son of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your staff are amazing and cared for Dad with professionalism and care, making his stay a fantastic experience for him.

Reply from Rowen Campbell, on behalf of the team at Chestnut Court

Thank you for your kind words and for taking the time to write us a review. It was a pleasure to have your Dad with us at Chestnut Court.


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Review from F B (Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chestnut Court is a very happy place to be. I have to say, I'm truly thankful to be here.

Reply from Rowen Campbell, on behalf of the team at Chestnut Court

Thank you for taking the time to share your experiences of life at Chestnut Court, and for submitting a review - we do appreciate it. Please don't hesitate to ask if there is anything more we can do for you.


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Review from Martin I (Son of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent establishment, this installs confidence in the care system. The staff were always kind and helpful with a great sense of humour and patience. The whole place is spotless and well-run. Special thanks to the two ladies who were really helpful and couldn't do enough for my Mum. Thank you all
so much!

Reply from Rowen Campbell, on behalf of the team at Chestnut Court

Thank you for your kind words about our home, and about the system. It's really lovely to hear your feedback, and we appreciate you taking the time to share it with us.


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Review from Amy W (Great-grandson of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chestnut Court is a fantastic care home where the resident's happiness and well-being are always put first. Every member of staff is always happy to help and care deeply for every resident and their families. The standard of care my Grandfather receives is more than we could have hoped for. We feel
happy knowing he is being looked after with such a high standard of care.

Reply from Rowen Campbell, on behalf of the team at Chestnut Court

Thank you for your kind words, and for taking the time to write us a review. I'm glad that we're able to support your grandfather and your family, and if there is anything else you need, please don't hesitate to ask.


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Review from Deborah W (Daughter of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in really well due to the combination of a bright, sunny and clean room, excellent food, ability to come out with family and friends unrestricted, but most of all due to the genuine, outstanding care shown to her at all times, making her feel so special, giving the whole family peace
of mind.

Reply from Rowen Campbell, on behalf of the team at Chestnut Court

Thank you for your kind words, we really do appreciate it. I'm so pleased to hear your mum has settled in so well with us. If there is anything at all that she needs, please don't hesitate to ask.


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Review from S M (Daughter of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Chestnut Court for 6 weeks. First as a patient in the nursing unit and then as a resident. She has received exemplary care from both nursing and care staff. She has now settled into the residential unit, with bits and pieces from home to help her settle in. As a family, we have felt
welcomed and supported by staff, particularly as we have negotiated the complexities of social care and financial assessments. When Mum was very poorly a few days ago paramedics were called promptly and I was contacted straight away. After a day in A&E Mum was very happy to come back 'home' to Chestnut Court and I think that says it all!

Reply from Helen Dearing, Regional Marketing Manager - Central at Chestnut Court

Thank you for your kind words. It's so nice to hear that your mum thinks of Chestnut Court as her home. We love having her here. I will ensure your feedback is passed back to the teams who have cared for your mum since she arrived. Thank you!


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Review from Keith D (Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The all round care is excellent, the food is of good quality, well cooked and presented, I have a meal with my wife at least three times a week, and it is very good. The staff are very understanding and very caring, and that goes for the office staff as well. The home is very clean and you are made
very welcome. Well done.

Reply from Helen Dearing, Regional Marketing Manager - Central at Chestnut Court

Thank you for sharing your feedback of our home, it is greatly appreciated. We love that you have regular meals with your wife at our home - you are always very welcome. I will pass on your comments about our food and general care to the whole team. See you soon!


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Review from Susan D (Wife of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Chestnut Court for just over a year and has had excellent care from all the staff. The carers handle difficult situations with patience and humour and my husband responds positively to both. I would definitely recommend this home as a very loving and caring home - not only to
the residents but to their families also.

Reply from Helen Dearing, On behalf of at Chestnut Court

Thank you for taking the time to submit a review and for your recommendation. We're glad you're happy with our home and we hope that your husband is happy and settled with us.


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Review from C T (Son of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for about two years and, in overall terms, she is happy and well looked after. It is evident that the pandemic has had an impact on the home and that they have had staffing difficulties in the past but it seems that the worst of these things is now behind them. The staff (including
catering, cleaning, activity and care staff) seem to be a thoroughly dedicated group of people who are committed to the care and well-being of the residents. They are all great!
Management systems do not always work - external appointments are not always recorded, events and needs not always passed on from shift to shift, advice from the district nurse is not always followed up.
There is also a challenge when it comes to providing care which sits on the borderline between medical and personal care which has resulted in Mum not getting some of the care she needs. The rooms are starting to look a little frayed around the edges.

Reply from Rowen Campbell, on behalf of the team at Chestnut Court

Thank you for sharing your experiences of Chestnut Court and for taking the time to write us a review. I will share your comments with the home manager as your feedback is important to us.


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Review from Terry F (Brother of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Chestnut Court Care Home is a huge improvement compared to the previous care home my brother was formally a resident. The staff are very caring and seem to spend lots of time with the residents. Two members of staff are especially friendly and nothing seems to be too much bother for them.
I
think this care home, as a whole, is very clean and well-maintained. My brother's room is spotless like you would expect if you were staying in a hotel.
I would certainly rate Chestnut Court as excellent.

Reply from Rowen Campbell, on behalf of the team at Chestnut Court

Thank you for your kind words about our home. I'm delighted we're able to offer the care your brother needs. If there is anything more we can do for either you or your brother, please just let us know.


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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Chestnut Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Chestnut Court is calculated as follows: ( (256 Excellents x 5) + (34 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 300 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chestnut Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Ruth and Leah

Ruth and Leah Jefferies

Job Title: Activity Co-ordinators

Joined: 2004

Ruth and Leah are our mother and daughter dream team of Activity Co-ordinators at Chestnut Court.


Having worked at Chestnut Court for over 16 years, Ruth sees the home as much more than just a place of work and can’t imagine working anywhere else.


“I am passionate about Chestnut Court. I see the residents here as my friends and I am very lucky that I get to spend time with them as part of my job.”


Leah also has a strong connection with Chestnut Court, having spent so much time at the home with residents during her upbringing.


“I have been coming to Chestnut Court since I was 9 years old. I can remember coming into the home to spend with residents here whilst growing up – even on Christmas Day! Whilst at University studying Illustration, I would come back to Chestnut Court during my time off to help out as well.”


Their role as Activity Co-ordinators within the home is to support the wellbeing of residents with a stimulating and varied programme of activities.


“Our aim is to allow people to maintain the interests and hobbies they have had all their lives as much as we can. We also enjoy helping them to develop new interests and overcome barriers.”


With such a strong connection to the home built up over a number of years, it was impossible for Ruth and Leah to pick just one favourite memory of their time at Chestnut Court.


“We love spending time with the residents. There have been times when we have done the conga around the home with residents, looked through their photo albums with them and so much more. Hearing some of their brilliant life stories and getting them to open up to us is the best feeling.”


Gence

Gence Mekkunnel

Job Title: Home Manager

Joined: 2020

Gence started working at Chestnut Court as the Home Manager in February 2020. Before moving to Chestnut Court, Gence had spent 8 years working as a Home Manager with another care provider. Gence has a background in nursing with over 20 years’ experience.


“From the first moment I visited Chestnut Court, I knew it was the home for me. There was a lovely atmosphere running throughout the home. I was also attracted to the values OSJCT has an organisation. They put their residents and team at the heart of everything they do.” Gence said.


During his time at Chestnut Court, Gence has overseen an improved CQC rating and led the home throughout the Covid-19 pandemic. Despite this, Gence acknowledges that his proudest moment is the way the team has stuck together throughout.


“I am incredibly proud of the way the team has stuck together. I could not have done it without them.”


Frequently Asked Questions about Chestnut Court

What types of Care is Chestnut Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chestnut Court provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Chestnut Court have?

There are 80 Single Rooms.

What are the Facilities & Services at Chestnut Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chestnut Court to the centre of Gloucester?

3.3 mile(s) as the crow flies, distance by road may be significantly further.