Chestnut Court

St James, Quedgeley, Gloucester GL2 4WD
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9.8 91 Reviews
  • Chestnut Court, Gloucester
Chestnut Court offers up to 80 residents compassionate, individualised nursing, dementia and respite care in a modern, comfortable environment. Opened in 2009, the home is in an attractive residential area, close to all local amenities in Quedgeley.

This modern home radiates a homely atmosphere. With your comfort and well-being in mind, this welcoming home is designed around four 'households'. You will find somewhere to relax or socialise with family and friends from your own spacious bed-sitting room, with en-suite facilities, to communal lounge and dining areas which are light, bright and comfortable.

Interesting scents, shapes and colours are provided all year round in their landscaped gardens. There are raised planting beds so you can join in the gardening activities if you so wish. To give you the support you need when you need it, a friendly, professionally trained team are on hand around-the-clock to support you in how you wish to spend your day enabling you to continue to enjoy a fulfilling and independent lifestyle.

Dedicated Activities Coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest, be that with arts and crafts, a coffee morning or more individual pursuits. Visits from outside entertainers happen regularly. The home has access to a Trust minibus for trips out.

A talented cook and kitchen team prepares tasty, home-cooked meals. The freshly-prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

Care Provided by Chestnut Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gence Mekkunnel (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Chestnut Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,465 – £1,580
    • Self-Funded Residential Dementia Care £1,580 – £1,760
    • Self-Funded Nursing Care £1,860 – £1,860
    • Self-Funded Nursing Dementia Care £1,860 – £1,860
    • RESPITE Self-Funded Residential Care £1,615 – £1,735
    • RESPITE Self-Funded Residential Dementia Care £1,734 – £1,930
    • RESPITE Self-Funded Nursing Care £2,040 – £2,040
    • RESPITE Self-Funded Nursing Dementia Care £2,040 – £2,040
  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.


  • (these prices are only a guideline, please contact Chestnut Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors are welcome at any time.


  • Parking
  • Free parking is available outside the home.


Total of 91, showing 41-60
9.8

Chestnut Court has a Review Score of 9.8 (9.813) out of 10, based on 25 reviews in the last 2 years. Over all time Chestnut Court has 91 reviews.

Overall Experience

  • 62
  • 25
  • 2
  • 2
  • 0

Date Published

91
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Overall Experience  Overall Experience 5.0 out of 5

My husband moved into Chestnut Care Home and his care is excellent in every way. He has dementia and can be difficult at times. He is always very clean and tidy. His meals are good, I am more than happy with his care. When we go to see him we are always made very welcome and greeted with happy care
ladies in a very happy home.

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Overall Experience  Overall Experience 5.0 out of 5

This place is excellent. I couldn't be in a happier place - everyone is wonderful. I love them all.

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Overall Experience  Overall Experience 5.0 out of 5

Extremely pleasant.

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Overall Experience  Overall Experience 5.0 out of 5

The resident has come on well from her respite stay with you - she is eating better and has a carer going in so she has someone to see every day. She hasn't mentioned pain half as much as she did prior and seems bright in herself so looking forward to 90 this year!
We still hear about a friend she
made who lived in the same area when they were growing up, how she had someone walk with her to the chemist, the lovely lounge where she could watch the traffic (and have a little sleep!) and how kind everyone was - and please thank the chef as she is now doing her own scrambled egg on toast!
I think her stay with you has definitely got her back on track and given her and us that little break that was needed. I think we know there will be more dips ahead and I know she would love to re-visit you there. At least we've tried it and it was successful so we would not hesitate to re-book again.
Thanking everyone else for their kindness.

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Overall Experience  Overall Experience 3.0 out of 5

I am pleased with the care I am receiving although the carers are very busy and sometimes short of staff. It's been very awkward at the moment because of the infection going around, which I have managed to avoid.

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Overall Experience  Overall Experience 2.0 out of 5

Parent not helped to eat, food placed and left whilst Mum was laid down unable to access food herself.
Deterioration of health noticed by a member of staff two days after raised a concern.
Out of date info was sent with Mum when she went to A&E.

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Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Maple Unit of Chestnut Court since November 2018. The care is excellent. Every member of staff are pleasant and helpful. They treat the residents and visitors alike with kindness and respect. I visit daily and always find it a happy and calm environment. The programme of activities
are varied and interesting and always well attended.

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Overall Experience  Overall Experience 4.0 out of 5

Very friendly.

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Overall Experience  Overall Experience 5.0 out of 5

The care home is the tops. Really like the room that I am in.

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Overall Experience  Overall Experience 4.0 out of 5

The care home is very good. The hairdressers are excellent.

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Overall Experience  Overall Experience 4.0 out of 5

Happy with mum's care. She is happy with having company. Staff very caring, at times understaffed and under a lot of pressure. The home keeps changing the manager which must make it difficult for the staff.

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Overall Experience  Overall Experience 4.0 out of 5

Carers very caring and hardworking. seems very clean and tidy. Activities well thought out.

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Overall Experience  Overall Experience 4.0 out of 5

It's okay but not been here for long.

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Overall Experience  Overall Experience 5.0 out of 5

Food is very good, along with the entertainment, recommend to anyone.

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Overall Experience  Overall Experience 5.0 out of 5

Very nice. People don't bother her. Nice food, nice people to be here with.

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Overall Experience  Overall Experience 5.0 out of 5

Quite comfortable, open spaces not too closed in, not too many rules and freedom to move around - go out. Can be noisy at night but wants to stay as long as possible.

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Overall Experience  Overall Experience 5.0 out of 5

She came because she liked it here. First class and can do more Bingo.

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Overall Experience  Overall Experience 5.0 out of 5

Every one at Chestnut Court was most helpful and made my daughter and myself most welcomed under the circumstances.

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Overall Experience  Overall Experience 2.0 out of 5

2 and a half to 3 years ago when my relation first resided, we could not fault the home in any way.


It started going downhill after the manager left. Administration of the home declined and has continued downwards. Staff shortages regularly occur, notes of events are not made or passed on to changeover

staff. Equipment not maintained, décor needs attention. The hardcore of regular staff members are good but they do not get appropriate backing. The moral seems poor.

Reply from Elaine Brewster, PR & Comms Manager at Chestnut Court

Thank you for taking the time to review our home. We acknowledge the issues you have raised and we have already taken steps to make the necessary improvements. Our Area Operations Manager is now running the home, working to a detailed action plan and managing rotas to ensure safe staffing levels. In addition, we have six full-time carers currently undergoing training and recruitment is ongoing. Activities provision is also being reviewed as part of the action plan. We do hope that you will start to notice the positive changes we are making, but please do speak to the Home Manager if you have any further concerns. Tracy Nurding, Area Operations Manager


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Overall Experience  Overall Experience 4.0 out of 5

Never had so much food! Very easy.

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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Chestnut Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Chestnut Court is calculated as follows: ( (256 Excellents x 5) + (34 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 300 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chestnut Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2020

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Ruth and Leah

Ruth and Leah Jefferies

Job Title: Activity Co-ordinators

Joined: 2004

Ruth and Leah are our mother and daughter dream team of Activity Co-ordinators at Chestnut Court.


Having worked at Chestnut Court for over 16 years, Ruth sees the home as much more than just a place of work and can’t imagine working anywhere else.


“I am passionate about Chestnut Court. I see the residents here as my friends and I am very lucky that I get to spend time with them as part of my job.”


Leah also has a strong connection with Chestnut Court, having spent so much time at the home with residents during her upbringing.


“I have been coming to Chestnut Court since I was 9 years old. I can remember coming into the home to spend with residents here whilst growing up – even on Christmas Day! Whilst at University studying Illustration, I would come back to Chestnut Court during my time off to help out as well.”


Their role as Activity Co-ordinators within the home is to support the wellbeing of residents with a stimulating and varied programme of activities.


“Our aim is to allow people to maintain the interests and hobbies they have had all their lives as much as we can. We also enjoy helping them to develop new interests and overcome barriers.”


With such a strong connection to the home built up over a number of years, it was impossible for Ruth and Leah to pick just one favourite memory of their time at Chestnut Court.


“We love spending time with the residents. There have been times when we have done the conga around the home with residents, looked through their photo albums with them and so much more. Hearing some of their brilliant life stories and getting them to open up to us is the best feeling.”


Gence

Gence Mekkunnel

Job Title: Home Manager

Joined: 2020

Gence started working at Chestnut Court as the Home Manager in February 2020. Before moving to Chestnut Court, Gence had spent 8 years working as a Home Manager with another care provider. Gence has a background in nursing with over 20 years’ experience.


“From the first moment I visited Chestnut Court, I knew it was the home for me. There was a lovely atmosphere running throughout the home. I was also attracted to the values OSJCT has an organisation. They put their residents and team at the heart of everything they do.” Gence said.


During his time at Chestnut Court, Gence has overseen an improved CQC rating and led the home throughout the Covid-19 pandemic. Despite this, Gence acknowledges that his proudest moment is the way the team has stuck together throughout.


“I am incredibly proud of the way the team has stuck together. I could not have done it without them.”