Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Visitors are welcome at any time.
Free parking is available outside the home.
Chestnut Court has a Review Score of 9.8 (9.813) out of 10, based on 25 reviews in the last 2 years. Over all time Chestnut Court has 91 reviews.
Review from Vivienne N (Resident) assisted by family/friend published on 18 July 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
Safety / Security
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Value for Money
Review from Dennis B (Resident) assisted by family/friend published on 18 July 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
Safety / Security
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Value for Money
Review from K S (Resident) assisted by family/friend published on 18 July 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from J S (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from David T (Son of Resident) published on 25 January 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from John W (Cousin of Resident) published on 23 September 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
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Value for Money
Review from Pierre G (Son of Resident) published on 7 September 2016
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Thank you Chestnut Court from all the family.
Facilities
Care / Support
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Treated with Dignity
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Review from Susan D (Friend of Resident) published on 7 June 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Carole A (Daughter-in-law of Resident) published on 22 April 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Ken A (Son of Resident) published on 22 April 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard W (Son of Resident) published on 20 January 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.813) out of 10 for Chestnut Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.813 for Chestnut Court is calculated as follows: ( (256 Excellents x 5) + (34 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 300 Ratings = 4.813
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Chestnut Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Dec 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Activity Co-ordinators
Joined: 2004
Ruth and Leah are our mother and daughter dream team of Activity Co-ordinators at Chestnut Court.
Having worked at Chestnut Court for over 16 years, Ruth sees the home as much more than just a place of work and can’t imagine working anywhere else.
“I am passionate about Chestnut Court. I see the residents here as my friends and I am very lucky that I get to spend time with them as part of my job.”
Leah also has a strong connection with Chestnut Court, having spent so much time at the home with residents during her upbringing.
“I have been coming to Chestnut Court since I was 9 years old. I can remember coming into the home to spend with residents here whilst growing up – even on Christmas Day! Whilst at University studying Illustration, I would come back to Chestnut Court during my time off to help out as well.”
Their role as Activity Co-ordinators within the home is to support the wellbeing of residents with a stimulating and varied programme of activities.
“Our aim is to allow people to maintain the interests and hobbies they have had all their lives as much as we can. We also enjoy helping them to develop new interests and overcome barriers.”
With such a strong connection to the home built up over a number of years, it was impossible for Ruth and Leah to pick just one favourite memory of their time at Chestnut Court.
“We love spending time with the residents. There have been times when we have done the conga around the home with residents, looked through their photo albums with them and so much more. Hearing some of their brilliant life stories and getting them to open up to us is the best feeling.”
Job Title: Home Manager
Joined: 2020
Gence started working at Chestnut Court as the Home Manager in February 2020. Before moving to Chestnut Court, Gence had spent 8 years working as a Home Manager with another care provider. Gence has a background in nursing with over 20 years’ experience.
“From the first moment I visited Chestnut Court, I knew it was the home for me. There was a lovely atmosphere running throughout the home. I was also attracted to the values OSJCT has an organisation. They put their residents and team at the heart of everything they do.” Gence said.
During his time at Chestnut Court, Gence has overseen an improved CQC rating and led the home throughout the Covid-19 pandemic. Despite this, Gence acknowledges that his proudest moment is the way the team has stuck together throughout.
“I am incredibly proud of the way the team has stuck together. I could not have done it without them.”
