Arthurs Court Care Home

27 Highfield Road, Street BA16 0JJ
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9.5 66 Reviews
  • Arthurs Court Care Home, Street
Arthurs Court Care Home is situated close to Street town centre surrounded by the beautiful Somerset countryside. Its relaxed, homely atmosphere provides a home from home for residents.

Specialising in both residential and nursing care, the home tailors the care they provide to their residents from supporting them with their day to day needs, to complex nursing care. Enabling residents to remain at the home as their needs change.

The nursing and care team has extensive knowledge and experience of dementia care, life-limiting conditions, palliative care, mental health conditions and physical disability. Their strong values flow throughout everything they do in the home - honesty, dignity, respect, individuality and choice to name a few.

They aspire for Arthurs Court to feel like home for all residents. Residents & their families are encouraged to personalise their rooms with sentimental and familiar items, making their stay more comfortable.

Arthurs Court plays an active part within the local community and welcomes visitors into the home. The home has an extensive activities timetable which includes community coffee mornings, local outings, as well as a wide range of activities and entertainment within the home.

All meals are freshly made in the home by the chef, offering a wide range of nutritious, balanced meals to suit all dietary requirements.

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Care Provided by Arthurs Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Alison Peppard (Registered Home Manager)
  • Admission Criteria
    • Assessment required before admission
    • Ages 50+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Arthurs Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,600

  • The prices above are guided prices. Packages of care will be tailored to the residents needs. The prices above do not included additional services (i.e Hairdressing, podiatry etc..)
  • (these prices are only a guideline, please contact Arthurs Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Arthurs Court have an open door policy and welcome visitors to the home.
    The home only ask that visitors avoid meal times.


  • Parking

  • The visitors car park is located at the rear of the property


Arthurs Court Care Home Reviews (66)

Total of 66, showing 41-60
9.5

Arthurs Court Care Home has a Review Score of 9.5 (9.540) out of 10, based on 8 reviews in the last 2 years. Over all time Arthurs Court Care Home has 66 reviews.

Overall Experience

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Review from Gillian S (Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfactory. Staff pleasant,m very helpful.

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Review from Gill S (Daughter of Resident) published on 24 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has extreme caring needs and is totally unable to communicate. The staff meet her requirements very well and treat her with care and dignity.

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Review from G M (Stepson of Resident) published on 16 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the carers very friendly and they have won the trust of my stepmother making her feel comfortable and at ease. The staff never have a problem with taking care of any of my requests for assistance with supplying various items (flowers etc) for my stepmother as I am not in the vicinity to do this.
She has no complaints about the food or any such thing and this is very reassuring.
The staff manage to keep me updated on aspects affecting her, such as illnesses etc.

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Review from J I (Niece of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved into the home when he no longer felt able to remain in his own home. He has been very pleased with the support and care that he has received and the family is pleased that he is cared for so well. The staff are very friendly and efficient. The family is always made to feel welcome and
the atmosphere is pleasant.

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Review from Constance E (Resident) assisted by family/friend published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very pleasant and helpful. The food is very good.

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Review from D P (Son-in-law of Resident) assisted by family/friend published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both mother-in-law and father-in-law are always clean and tidy and both like the food a lot. The staff are excellent.

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Review from S R (Wife of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent.
Husband very happy and all the staff were superb.
I would recommend the home to others in need of a break from caring for their loved one.

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Review from Janet A (Daughter of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the home for two weeks - she was waiting to die and the family had to get her out of the hospital where she was sinking fast amongst strangers who did not have the time for her.
The care my mother had at the care home was exemplary - all the staff were wonderful and their relationship
with our family could not have been better. I can't speak too highly of them.
My mother died in peace with the family there - it was a special time for all of us.

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Review from Linda B (Daughter of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad in care there May 2017 to 31.01.18 when he died, expected.
Staff kind, helpful, polite, efficient.
In the main informative, the odd occasion when had to seek details - possibly due to demanding workload.
Clean and tidy care home, positive atmosphere.

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Review from Morgan P (Granddaughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is clean and has good facilities. Staff are very friendly. The food and care provided is good and it is made to feel very homely.

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Review from J P (Daughter of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arthurs Court is a friendly and homely place to be part of. Staff are fantastic, go out of their way to help the residents and the visitors.
Clean and tidy. The food is always presented lovely, drinks are on tap.
Rooms are always clean and tidy. Activities are good and very enjoyable with singing,
bingo, crafts, entertainment in.
Really pleased my mum is here and I enjoy coming too.

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Review from Ricky B (Nephew of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's the best place in Street. A magical treat to go there. All the staff are exceptional. They always make me very welcome. I will recommend Arthurs Court to anyone.
The way they take care of my aunt is greatly appreciated.
Thanks.

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Review from Sarah F (Daughter of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the 2 years Mum was at Arthurs Court we came to believe we were so very fortunate for this to become Mum's home. We cannot speak highly enough of the dedication of all the staff. Mum was very happy at Arthurs Court. Every single time we visited there the atmosphere was so wonderfully welome.


Mum

looked on the staff with affection and received this in return, along with excellent meals, her personal care and that of her clothes. Nothing was too much trouble. Her health, mentally and physically, was better than it had been for years, which we believe was due to the care and attention delivered by the staff - we are very grateful to the wonderful staff.

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Review from M P (Resident) assisted by family/friend published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Arthurs Court for the last 6 weeks. I have had a very enjoyable stay. I came out of hospital and went to Arthur's Court for a respite stay. I am now well enough to go home but if I needed to go anywhere again, Arthurs Court would be my first choice.

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Review from M D (Nephew of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring and professional care home with excellent staff.

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Review from Wendy O (Daughter of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well cared for, but very confused most of the time so apart from telling me she is well looked after I can't provide anything further from her point of view.

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Review from Hazel J (Daughter of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother seems very well cared for. I am unable to visit her often because I live overseas. The staff are always very welcoming and willing to share details regarding my mother's health and wellbeing.

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Review from Brian B (Son-in-law of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law was at Arthur's Court for 9 months and the care given was of a very high standard. The deputy manager is very highly recommended by the local GP practice. The food and cleanliness of the home are of a very high standard. Also, the staff are very happy and welcoming. I would highly recommend
this home.

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Review from Anthony M (Friend of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff cannot do enough for everyone, the home has a very welcoming atmosphere.
Residents are well cared for, facilities for visitors to make drinks.

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Review from P B (Nephew of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the care, attention and staff to be excellent.

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Current Review Score: 9.5 (9.540)

Overview of Review Score

The Review Score of 9.5 (9.540) out of 10 for Arthurs Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.740 for Arthurs Court Care Home is calculated as follows: ( (73 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.74

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Arthurs Court Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (3)

Antony

Antony Chinakadizwa

Job Title: Clinic lead

Tony is currently our clinical lead at Arthur's Court.


Pat

Pat Stacey

Job Title: Group Administrator

Joined: 2002

Pat is our group administrator.


Alison

Alison Peppard

Job Title: Registered Manager

Joined: 2024

Registered Manager of the Care Home