There is a private car park on site
Aspen Court Care Home has a Review Score of 8.9 (8.920) out of 10, based on 6 reviews in the last 2 years. Over all time Aspen Court Care Home has 62 reviews.
Review from E S (Resident) published on 10 February 2016
Submitted via Postal Card •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marian H (Daughter of Resident) published on 4 February 2016
Submitted via Postal Card •
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Reply from Sharon Warren, PR Manager at Aspen Court Care Home
We greatly appreciate the time you have taken to complete this wonderful review. I will personally ensure that the manager and staff are aware of your comments and feedback. Feedback is greatly valued by the team and allows us to ensure we delivering a very high standard of care and support.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.9 (8.920) out of 10 for Aspen Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.606 for Aspen Court Care Home is calculated as follows: ( (49 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 71 Ratings = 4.606
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.314 Points relating to the number of positive Reviews for Aspen Court Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 6 Positive Reviews ÷ 8.4 = 0.714
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Mar 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Care Home Manager
Joined: 2008
Kim joined Notaro Care Homes in January 2008 as registered manager of Aspen Court Nursing Home, a home she managed successfully until last October, when she temporarily transferred to open and manage our newest home, Casa di Lusso, Bridgwater. Kim has since returned to Aspen Court Care Home Taunton after spending a year at Casa, helping to establish our newest dementia nursing home. Her career in care spans over 30 years, working for Somerset Mental Health Partnership in various capacities including Staff Nurse, Community Outreach Nurse and managing wards. Throughout her career, Kim has gained many sector specific qualifications including her NVQ Level 4 Leadership & Management qualification for registered managers.
Kim’s love of her job and her residents is clearly displayed by her work ethic; she is a dedicated, loyal manager who is respected by all.
In her spare time, Kim loves watching F1, learning about local and national history and delving into a great book.
Please feel free to contact Kim directly at kim.leech@notarohomes.co.uk