Calway House

Calway Road, Taunton TA1 3EQ
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9.5 86 Reviews
  • Calway House, Taunton
Calway House has a strong community reputation for residential care and, since opening, has been rebuilt as a larger, modern home in order to support more people.

Care workers support an active lifestyle and clients are welcome to personalise their surroundings. Residential rooms are arranged in groups of 15, with each group having access to its own living and dining areas.

Staff keep up-to-date with each individual's care needs and are trained in dementia care, for which there is a dedicated 'Petals' dementia care suite. The home has also achieved Platinum status under the Gold Standard Framework for palliative care (2017).

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Care Provided by Calway House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 92 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sue Harvey (Business Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (92)
    • Single Rooms with ensuite Wet Room (92)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Calway House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,750 – £2,380
    • Self-Funded Residential Dementia Care £1,750 – £2,380
    • Self-Funded Nursing Care £1,750 – £2,380
    • Self-Funded Nursing Dementia Care £1,750 – £2,380
    • RESPITE Self-Funded Residential Care £1,750 – £2,380
    • RESPITE Self-Funded Residential Dementia Care £1,750 – £2,380
    • RESPITE Self-Funded Nursing Care £1,750 – £2,380
    • RESPITE Self-Funded Nursing Dementia Care £1,750 – £2,380

  • Calway House fees generally range from £1,750 – £2,380 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Calway House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Calway House Reviews (86)

Total of 86, showing 1-20
9.5

Calway House has a Review Score of 9.5 (9.508) out of 10, based on 14 reviews in the last 2 years. Over all time Calway House has 86 reviews.

Overall Experience

  • 58
  • 26
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Date Published

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Review from V W (Daughter of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been staying at Calway House having respite care after a stay in hospital. She had heard good reports from friends in her church about Calway House and so we chose this setting.
On her release from hospital, she was really quite unwell and had lost a considerable amount of weight. She
was assessed comprehensively by the care home in the hospital so her care could be tailored to her needs on arrival.
I have visited her 2-3 times a week during her time at Calway and have always been impressed by the welcome from all staff members and the care of residents I have seen. All staff seem to do a variety of jobs and just work together to make sure things are done, this includes admin and management who interact and mix with residents. The food is a good standard and always presented well, with residents being encouraged to eat together as a shared experience. Twelve weeks after leaving the hospital my mum is now well enough to try moving home.

Reply from Somerset Care, Somerset Care at Calway House

Thank you so much for taking the time to share your feedback for Calway House. We are delighted that you would rate your mother's respite stay with us as 5-star and are so pleased to have been able to support her recovery. May we wish you, your mother, and your family all the very best for the future.


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Review from N S (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

December 2023 both my parents came into your care as they could no longer live independently! Dad was transferred to the dementia unit in April 2024, whick was more catering for him. Mum and dad met up most meal times which was lovely. All care staff friendly and helpful. Mum passed away in July 2024
and dad January 2025. My brother and I have been very happy with the care given. Regular updates monthly and call if any problems, e.g falls, changes of medication. Rooms always clean and tidy and so were the premises.

Reply from Calway House, Somerset Care at Calway House

Thank you for leaving a review for Calway House, but most importantly, thank you so much for entrusting your mum and dad into our care. It means a lot to us that they both made their home with us, and were able to remain together for as long as possible. Sending you our very best wishes at this sad time. Best regards, Somerset Care.


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Review from C F (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I helped settled my dad into Calway House and then returned to my home in Australia. It has been lovely to return this Christmas and see how settled he is. Even though his dementia continues to advance and he can no longer communicate clearly, it is obvious that he is happy, content and settled in Calway.
The carers and staff are all positive, helpful and very supportive of both him and my mum, who visits everyday. Everything is clean, he is well looked after and above all safe and his smile is still as lovely as ever! My thanks to everyone involved in his care.

Reply from Sue Harvey, Somerset Care at Calway House

Thank you for taking the time to leave such a lovely review for Calway House. It means the world to us that your dad is settled and comfortable with us, and that you and his family feel supported, and reassured that he is being taken good care of.


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Review from T C (Resident) assisted by family/friend published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was anxious to come here, and it proved to be as good as you'd expected. The staff are very good, kind and considerate.
The food is excellent and I enjoy the entertainment. I am very happy here.

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Review from D M (Husband of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the kindness, thoughtfulness, and quality of care that my wife (and me!) experienced during the time she was at Calway. It was a tearful departure!

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Review from J C (Son of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first meeting and welcoming from the manager, we have been impressed and happy in the knowledge that Dad is safe and well cared for at Calway House. The staff and communication are excellent and the home is always clean. We would have no hesitation in recommending Calway to others.

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Review from Sandra L (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was taken into Calway after a fall on 1st December 2023. Calway have been fantastic, kind, thoughtful, accommodating and extremely helpful. My mum went into Calway and I've had no worries having my dad now live there. I wouldn't want him anywhere else. He's looked after extremely well and
he's very happy there and settled in brilliantly, couldn't have wished for a smoother transition from home to a care home environment.

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Review from A G (Wife of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was excellent caring for my husband. The building is bright and airy and feels active. The staff are all unfailingly kind, patient and caring. The food is good and there are plenty of activities. I would recommend Calway House to anyone and feel very grateful for their care.

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Review from Michael M (Sister of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister lived at Calway House from 2015 until 2023. All the staff there were very kind to her and in the last years took care of her every need. As the nearest family member, I was welcomed to Calway House at any time. The staff are very professional and they are warm, friendly and engaged with their
work.

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Review from Sally M (Daughter of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The love and care my mother has received over the past five years has been outstanding. The staff are kind and supportive, especially during the end of life care. I know my mum was very happy and considered this her home.

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Review from Christine H (Niece of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are no words to express our gratitude to all the staff at Calway House for looking after our uncle, so much love and care they gave to him. We will always be grateful to them all and for looking after the family until his passing.

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Review from Sally B (Daughter of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went into Calway House Care Home in December 2021 with a broken pelvis. The colleagues there helped Dad through his injury and over the months enabled his rehabilitation. He lived a really content life and when old age finally came for Dad, the staff in Calway were incredible. Rather than have him
go into a faceless, unpleasant hospital, they nursed him in his own room. The care and love they had for Dad was incredible. We couldn’t have found a better place for Dad for his last eighteen months of life and we honestly can’t find the words to thank the staff for the care and dignity they showed Dad in the days leading to his passing.

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Review from E R (Daughter of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Calway House Care Home since December 2022. She is settled, safe and happy. The care staff are amazing, kind, sensitive and caring but also have fun with Mum! The whole team, from management to the housekeeper, are all very supportive to the family and care plans are
updated with the family every month. The care home endorses a homely environment and is very aware of individual needs. I have been able to put Mum's own furniture in her room which makes it very homely and familiar for her. I cannot thank Calway House enough.

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Review from David S (Son of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such caring people - very people-centred. Looked after Mum's needs with dignity and respect.

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Review from Vickie H (Daughter of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Calway House Care Home for four years. She loved her room and when she contracted Covid and had to move from Spruce to Laurel, which has more nursing care, the staff again were so good and kind in helping her with the move and settling in. I cannot praise the whole team at
Calway enough, the staff always encouraged Mum to join in activities and when it came to end-of-life care, not only were they so caring and kind to Mum, they were a huge support to me. I would highly recommend Calway for the care given and the wonderful staff, I will miss them all.

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Review from Peter H (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother went into Sycamore wing about a year ago as her dementia advanced and her care needs accelerated. We needed somewhere safe, caring and secure (as she had managed to escape from a previous care home and was found by a member of the public wandering along a busy road).
My experience of Calway
House Care Home was a good one. Mum's room was clean, airy and light and opened onto an enclosed garden. Whenever I visited, usually unannounced, the staff were always welcoming and never intrusive. Mum always appeared well cared for and was obviously happy there, particularly within the care of Sycamore. Unfortunately, two falls after she ended up in hospital. We were however able to get her home for end-of-life care in December. The staff on Maple gave me a room for two nights so that I could join my family as we gathered around Mum's bed as her struggle with dementia ended. Many staff came to say goodbye to Mum, many of whom obviously had a real affection for her. Thank you Calway.

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Review from Georgina M (Daughter of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you walked in the door there was a welcome by the staff. Carers were very caring and approachable. Senior staff kept you informed of any problems. The activities team arranged daily a wide range for everyone to join in. End-of-life care was performed with dignity and by very caring staff
who made mum comfortable and sat with her when no one was visiting. Would recommend Calway for the care given and pleasant staff.

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Review from Dorothy H (Daughter of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the unexpected death of my mother, I had to rapidly find suitable dementia care home for Dad. Calway House staff proved excellent in sensitively assessing Dad's needs and ensuring efficient and swift admission to the home. Dad's dementia means he cannot easily suggest or request what he would
like to do and never has any recall of what he has done. The staff have gently tuned into Dad's interests and abilities and engaged him in a wide range of enrichment activities. He is happy at Calway House, and his entire bearing and demeanour exhibit the high quality of care he is receiving. I am delighted with Calway House.

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Review from Robert H (Friend of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner's Mum was admitted to Calway House from hospital for rehab care. The care staff have been very supportive to both my partner and her Mum ensuring she had all her needs addressed and she remained comfortable in her last few days. In addition, my partner was supported and cared for throughout
her mum's stay (to the end and beyond).
I would like to express my heartfelt thanks for the help and support given throughout her stay. It was very much appreciated. Special thanks to all staff in Sycamore.

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Review from K S (Daughter of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I could no longer cope with dads needs I started looking for a care home, luckily I was given the name and number of Calway House by a friend. Calway staff helped dad and me through the last chapter of dads life. Calway staff went above and beyond to help us even at the sad end of dads life the
staff on Maple wing were kind professional and above all personal, they made dads last days feel like he was surrounded by friendship and care and gave dad the dignity everyone of us would like to have at the end of our lives. Thank you, Calway.

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Current Review Score: 9.5 (9.508)

Overview of Review Score

The Review Score of 9.5 (9.508) out of 10 for Calway House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Calway House is calculated as follows: ( (126 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 166 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.761 Points relating to the number of positive Reviews for Calway House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 14 Positive Reviews ÷ 18.4 = 0.761

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Sue

Sue Harvey

Job Title: Registered Manager

I like to think of Calway House as being like a little village community. Every resident is a valued member of our community and every resident milestone is a collective cause for celebration. Whether it’s a 99th birthday, Mother’s Day or Christmas, we mark every special occasion together.


I absolutely love working in care – and I’ve often said that I will never retire from this job, I will just move in to Calway House as a resident!


This role has given me the opportunity to make a real difference – I can ensure that all of our residents have a brilliant quality of life, and support and motivate the staff to create a really happy home for those in our care. Old certainly doesn’t mean past it, and pandemic or no pandemic, I get to help Calway House residents live their lives to the full.


Frequently Asked Questions about Calway House

What types of Care is Calway House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Calway House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Calway House have?

There are 92 Single Rooms.

What are the Facilities & Services at Calway House?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Calway House to the centre of Taunton?

0.9 mile(s) as the crow flies, distance by road may be significantly further.