Calway House

Calway Road, Taunton TA1 3EQ
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9.6 88 Reviews
  • Calway House, Taunton
Calway House has a strong community reputation for residential care and, since opening, has been rebuilt as a larger, modern home in order to support more people.

Care workers support an active lifestyle and clients are welcome to personalise their surroundings. Residential rooms are arranged in groups of 15, with each group having access to its own living and dining areas.

Staff keep up-to-date with each individual's care needs and are trained in dementia care, for which there is a dedicated 'Petals' dementia care suite. The home has also achieved Platinum status under the Gold Standard Framework for palliative care (2017).

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Care Provided by Calway House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 92 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sue Harvey (Business Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (92)
    • Single Rooms with ensuite Wet Room (92)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Calway House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,750 – £2,380
    • Self-Funded Residential Dementia Care £1,750 – £2,380
    • Self-Funded Nursing Care £1,750 – £2,380
    • Self-Funded Nursing Dementia Care £1,750 – £2,380
    • RESPITE Self-Funded Residential Care £1,750 – £2,380
    • RESPITE Self-Funded Residential Dementia Care £1,750 – £2,380
    • RESPITE Self-Funded Nursing Care £1,750 – £2,380
    • RESPITE Self-Funded Nursing Dementia Care £1,750 – £2,380

  • Calway House fees generally range from £1,750 – £2,380 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Calway House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Calway House Reviews (88)

Total of 88, showing 21-40
9.6

Calway House has a Review Score of 9.6 (9.579) out of 10, based on 15 reviews in the last 2 years. Over all time Calway House has 88 reviews.

Overall Experience

  • 60
  • 26
  • 2
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Date Published

88
5
7
15
73

Review from Robert H (Friend of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner's Mum was admitted to Calway House from hospital for rehab care. The care staff have been very supportive to both my partner and her Mum ensuring she had all her needs addressed and she remained comfortable in her last few days. In addition, my partner was supported and cared for throughout
her mum's stay (to the end and beyond).
I would like to express my heartfelt thanks for the help and support given throughout her stay. It was very much appreciated. Special thanks to all staff in Sycamore.

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Review from K S (Daughter of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I could no longer cope with dads needs I started looking for a care home, luckily I was given the name and number of Calway House by a friend. Calway staff helped dad and me through the last chapter of dads life. Calway staff went above and beyond to help us even at the sad end of dads life the
staff on Maple wing were kind professional and above all personal, they made dads last days feel like he was surrounded by friendship and care and gave dad the dignity everyone of us would like to have at the end of our lives. Thank you, Calway.

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Review from Ian V (Friend of Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Calway House Care Home over the last fourteen months has been positive in every aspect. Care and respect, prompt communication if Calway had any concerns and always ready to help. Care given to my friend was exceptional. A real family atmosphere. Clean, caring, considerate and very
reassuring.
Thank you to everyone at Calway House.

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Review from Penny G (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father went into Calway House Care Home in July 2019. They were given two adjacent rooms - a sitting room and a bedroom. My father passed away in May 2020 and Mum remained at Calway House until she passed on 14.06.2022. The staff went above and beyond to ensure their comfort and well-being
at all times. My sister and myself were given access to a room to allow us to be close to Mum for five days prior to her death. Words cannot express how grateful we are for this.

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Review from I H (Son of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has stayed at several homes over the years as her dementia progressed and Calway House Care Home has without a doubt been the best. It has been a great comfort to know that she was in such good care. I also appreciated the phone calls from Calway House to inform me of any change in her condition
or medical treatments. My brother and I are extremely grateful for the love and care extended to my mother.

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Review from Rachel N (Sister-in-law of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law first came to Calway House Care Home spending a day a week in the day centre, which he really enjoyed and gave my sister a break. He then had weekly respite and finally became a permanent resident. It was distressing to see such a clever man's deterioration but he was always treated
with respect and care. He felt secure and was well looked after. The management staff went out of their way to help us. They were so sensitive and never made us feel that we were a trouble. Thank you everyone - we will miss you.

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Review from Erica H (Wife of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband received was outstanding - both in the day centre and recently as a resident.

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Review from K R (Son of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good standard of care and respect shown. Helpful attitude of all staff.

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Review from Josie C (Daughter of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not had a moment's worry since Dad has been in Calway House Care Home (two years ago). He is looked after with genuine love and deep care. His needs are carefully considered and every effort is made to meet them. The food is consistently very good indeed and he says it is 'just like home''. (Mum
was an excellent cook!). The nursing side is monitored and I am always confident that Dad has the best of medical care. Attention to detail in all the important areas is well attended to.

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Review from Erin F (Daughter of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to Calway House in April 2021 suffering from severe dementia. Throughout his stay there the staff have been exceptional. The level of care provided to their residents is outstanding. Every time I visited, the residents were enjoying time in the communal areas along with the staff, rather
than being stuck in their rooms. Sadly my father passed away a few weeks ago. The way the staff handled this was with the utmost dignity and respect. I will forever be grateful to them for the care and kindness they showed him during his final months, weeks, days, and hours. Knowing he was being so well looked after was a great comfort during an extremely difficult time. I cannot recommend this care home enough.

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Review from Kathryn E (Wife of Resident) published on 14 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I did not want my husband to go into a care home but eventually, he was not safe at home. I cannot praise the staff and managers of Calway House Care Home enough.
At all times we were both treated with care, love, understanding and respect during difficult times including Covid.
If I have to go into
care I hope it is somewhere like Calway.

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Review from Meryken T (Daughter of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Calway House Care Home for a few months now and is incredibly settled and content. The rooms are warm and homely, the staff are wonderful and she absolutely loves the food. We couldn't be happier and have felt incredibly well supported in a difficult time. Thank you!

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Review from A H (Respite Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful place to come for care, building itself and good particular. Would recommend it to anyone to be able to look after themselves.

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Review from Nick H (Son of Resident) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our mother to Calway House Care Home back in October. She has settled in remarkably well due, in no small part, to the professional care and attention of the amazing staff. All the anxiety that she experienced at her previous care home has simply not reoccured at Calway House.
A warm, caring
and clean environment.

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Review from R F (Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean, very friendly and all the staff are wonderful.
Made to feel at home in pleasant surroundings.

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Review from Heather L (Private Carer of Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting a few care/nursing homes I can honestly hand on heart say this is the best.
The cleanliness is outstanding. It's like a five-star hotel. Modern lounge, spacious rooms. Great helpful and friendly staff. Always smiling. The best.

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Review from Gloria W (Niece of Resident) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought my first visit after a long spell away (because of the virus) would be uncomfortable but not so. I was greeted with a big smile and happy chatter by everyone. Thanks.

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Review from U C (Mother of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely place. The staff are friendly and helpful and most importantly my daughter is happy here.

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Review from Larry F (Husband of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came into Calway House on the 24 March, I first visited her on the 26 March, where I was instantly struck how well she responded to the staff and they to her. The whole of the time she was here, the staff gave out an amazing amount of empathy and care. It seemed to me, their professionalism
was tempered by humanity, caring and respect. For all of this, I will be extremely grateful.

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Review from Edward C (Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to be here and receiving the support I need. The staff are friendly and kind.

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Current Review Score: 9.6 (9.579)

Overview of Review Score

The Review Score of 9.6 (9.579) out of 10 for Calway House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.764 for Calway House is calculated as follows: ( (138 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 178 Ratings = 4.764

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.815 Points relating to the number of positive Reviews for Calway House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 15 Positive Reviews ÷ 18.4 = 0.815

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Sue

Sue Harvey

Job Title: Registered Manager

I like to think of Calway House as being like a little village community. Every resident is a valued member of our community and every resident milestone is a collective cause for celebration. Whether it’s a 99th birthday, Mother’s Day or Christmas, we mark every special occasion together.


I absolutely love working in care – and I’ve often said that I will never retire from this job, I will just move in to Calway House as a resident!


This role has given me the opportunity to make a real difference – I can ensure that all of our residents have a brilliant quality of life, and support and motivate the staff to create a really happy home for those in our care. Old certainly doesn’t mean past it, and pandemic or no pandemic, I get to help Calway House residents live their lives to the full.