Catherine House Care Home

Cork Street, Frome BA11 1BL
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9.7 51 Reviews
  • Catherine House Care Home, Frome
Catherine House Care Home offers residential, nursing and dementia care to up to 67 people. The home is located in the historic market town of Frome, Somerset.

Each resident has their own cosy, well-equipped bedroom. Communal features include an on-site hair salon, a sensory room for those living with dementia, lounge and dining areas to relax and socialise in and beautiful landscaped gardens.

Residents, fondly referred to as family members, are supported to remain part of the community, continue with hobbies or try something new, and to live independent, fulfilling lives.

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Care Provided by Catherine House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sherin Anup (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Catherine House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Wheelchair Access

Catherine House Care Home Reviews (51)

Total of 51, showing 1-20
9.7

Catherine House Care Home has a Review Score of 9.7 (9.742) out of 10, based on 14 reviews in the last 2 years. Over all time Catherine House Care Home has 51 reviews.

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Review from E B (Wife of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Catherine House is an amazing care/nursing home facility where my husband with severe vascular dementia has been a resident now for nearly a year.
I cannot praise the home highly enough. Across the board from fantastic nursing staff, care assistants, managers, and admin to catering and maintenance
services!
They all deliver professional service and are important to such support and friendship to family members, like me with kindness and always a smile. Truly a fantastic team and should be applauded.

Reply from Esme, Marketing Department at Catherine House Care Home

Thank you for your kind words. We're so pleased to hear that Catherine House has provided the care and support your husband needs. Our team works hard to create a professional, and compassionate environment, and your appreciation means a lot. Your support motivates us to keep delivering the best care possible. Thanks again for your thoughtful review!


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Review from Sally W (Wife of Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good feeling when you walk in. Had excellent viewing on first visit with everything shown and explained. Pleased able to take my husband's personal things in before he arrived as helped him to settle. All the staff friendly and very helpful, nothing too much trouble. Felt they spent time getting to
know my husband's way. Lounge and dining room have a nice relaxed feel, no pressure to use. Excellent care home.

Reply from Esme, Marketing Department at Catherine House Care Home

Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you had a positive first impression and that our team made the transition as smooth as possible for your husband. Your feedback means a lot to us, and we will share your lovely comments with the team. If there's ever anything more we can do to support you both, please don't hesitate to reach out.


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Review from Margot C (Wife of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband lived at Catherine House for 5 years 6 months before his death three weeks ago.
He enjoyed living there and was well cared for by kind and cheerful staff.
For the last 2 months of his life, he suffered from cancer and it is about this time I want to submit a review.
I am so grateful to
the manager and her staff that those months were spent with them. He was not just cared for but cared about and so was I.
The family atmosphere in the home helped us through a very difficult time. The skill and professionalism of the manager are only matched by her compassion.
His physical needs were met in a truly caring manner and he was treated with respect and a genuine desire to do the very best for him.
I will always be grateful for the end-of-life care he received at Catherine House and for those who gave it.

Reply from Esme Barry, Marketing Department at Catherine House Care Home

Such kind words! We are so glad to have supported your husband, thank you.


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Review from H C (Daughter of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm writing this review after 3 months of experience at Catherine House as my Mother's 'forever home'. Older care and dementia is challenging, to say the least, however, I have found Catherine House treats people as individuals, with respect, and giving them agency as much as possible within the scope
of providing safe care.
There is a can-do and flexible attitude, from a basis of deep knowledge, with active leadership teams, and a compassionate, personable care team. Activities don't apply so much in my case, at this time, but I will happily re-review at a later stage. As a family we are reassured in the knowledge our mother is being well cared for, is safe, and is in a place that will support her individual needs every step of the way.

Reply from Marketing Department, Marketing Department at Catherine House Care Home

Thank you for such kind words, they mean a lot to us!


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Review from Jackie H (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Catherine House in November 2023 with my dad because they could no longer manage at home, dad died in December 2023 and I was not sure how Mum would cope. They had been married for 68 years and did everything together.
The staff at Catherine House were amazing with Mum, they were there
if she wanted to talk, and she had the opportunity to join in with activities or stay in her room. Gradually she has come out of herself, she is now joining in and going out on excursions. They held a fete in March and I helped Mum run the Tombola we had a great day.
I am completely relaxed knowing Mum is safe, well looked after, and happy, it is a pleasure to visit the home, the staff always make me feel welcome and part of the team. I have made friends with some of the other family members (which is a brilliant name rather than calling them residents). Thank you to all the staff at Catherine House, I know I have made the right choice.

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Review from T B (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In December, Mum stayed at Catherine House for 4 weeks of convalescent care. On her arrival, the building looked so homely and festive; there was even a brass band playing Christmas carols! Mum had the opportunity to take part in activities and social events and the very pleasant surprise of a visit
from Santa, complete with a pressie on Christmas morning, plus a fabulous Christmas lunch, etc. The camaraderie between the staff was very evident to see, which in turn creates a friendly and cheerful atmosphere within the home. All staff were respectful, thoughtful and nothing seemed to be too much trouble. Mum enjoyed the meals and the banter with staff as well as other residents ensuring a relaxed and enjoyable time. Thank you to all at Catherine House, for your kind care.

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Review from Jane P (Power of Attorney of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, the staff have always been very friendly and helpful towards me. I have witnessed them interact with my stepdad and have always been impressed with their patience and skill in dealing with people who have dementia.
On his 90th birthday, staff set up the big screen to play one of
his favourite DVDs, I can’t thank them enough for the effort they put in to make his day special, he genuinely had a lovely day.

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Review from Barbara P (Daughter of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident of Catherine House for over two years. The staff are wonderful - cheerful, friendly, caring and attentive, as well as welcoming to visitors. Mum's accommodation is always really clean and fresh. Mum enjoys the food and there is always a morning/afternoon tea 'treat' from the
kitchen. The staff seem to work well as a supportive and cooperative team. My family is very grateful to them.

Reply from Cammi, Marketing Department at Catherine House Care Home

Hi there, what kind words! We are so glad to support your mum and that she is enjoying the food and the environment. Thank you so much, we are very grateful.


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Review from Susan L (Daughter of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so pleasantly surprised to find that my father had been invited to stay in the care of Catherine House Care Home. The care from the staff is wonderful and I know my dad feels happy where he is because of the staff's gentle care and plus he just loves the food. He also loves the garden at the end
of the corridor, which has been well looked after. My dad feels safe and well attended to. I have a great relationship with the staff every time I come to take my dad out in the chair for a walk alongside the Frome River. If ever I need help about anything related to my dad, the staff are always ready to assist. Sometimes there are many unsung angels out there and some of them are working in Catherine House Care Home. Thank you.

Reply from Cammi, Marketing Department at Catherine House Care Home

Hi there, thank you so much for your kind words! We are so glad that your father has settled so well and is enjoying the food and garden. I will be sure to share this with the team, we really appreciate it. Kind regards.


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Review from Stella H (Wife of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering Catherine House I was impressed with how clean and bright everything looked. I was nervous for my husband but need not have worried. All the staff were kind, helpful and very professional. The room itself was very clean with all the facilities my husband would need. Nothing was too much
trouble for anyone to help us.

Reply from Cammi, Marketing Department at Catherine House Care Home

Thank you so much for your kind words! We really appreciate it and are glad we could ease your worries. Kind regards.


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Review from Caroline P (Friend of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and will do anything for you. I visit most days, they all know me and tell me how things are going. I'm pleased with the service but my friend will say otherwise. Sometimes I think they must be short of staff as for ringing the bell for help. The lights could be brighter
in rooms. And when hot, maybe fans in the room.

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Review from Paul H (Son of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father finally left the building on Monday 22nd May 2023. His seventeen months stay at the care home started with Covid still around. The staff were always helpful and obliging. My father's needs were met and I was so grateful for their swift actions in getting me there for his final moments. The
compassion shown was so comforting.

Reply from Sian Harris, Group Manager at Catherine House Care Home

Thanking you for such kind words, from all of us at Catherine House.


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Review from Stephen H (Son of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entrance, I find the home clean and tidy, staff are polite and will do anything for you. Always to hand when called to assist my mum who is now 86 years of age.

Reply from Cammi, Marketing Department at Catherine House Care Home

Hi there,
Thank you so much for your kind words! We really appreciate it here at Catherine House.
Kind regards,
Cammi.


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Review from Roseanne J (Daughter of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've always liked Catherine House Care Home because there is a very genuine caring nature of each resident coming from the manager, nursing and care staff. I have seen my dad feeling a lot more relaxed and I am safe in the knowledge that he is not only well cared for but that the staff genuinely like
my dad and work to promote his individual needs. I feel that staff have kept me abreast of any changes in Dad's care plan and even his spiritual needs are cared for.

Reply from Cammi, Marketing Department at Catherine House Care Home

Hi Roseanne,
Thank you so much for your lovely feedback! It truly means a lot to us at Catherine House.


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Review from Jo J (Friend of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful Home, with great staff. Always welcoming and kind to me. Much better than it used to be in the home. Christmas has been set up in the courtyard and looks absolutely lovely. Very nice to see the effort on the first floor.

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Review from Chris H (Husband of Resident) published on 30 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, I can only say that the experience has been excellent. The staff are very friendly and helpful and the manager is fantastic. They all care for my wife's every need, even though she can be difficult at times. I have no worries about the love and care my wife receives.

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Review from Steven E (Friend of Resident) published on 28 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Catherine House Care Home is a very warm and friendly environment. The staff work hard to keep everyone safe and happy.
Plenty of activities happening all the time and many get involved.
The food variety is ok and to a good standard.

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Review from A D (Wife of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been happy with Catherine House for the time that my husband has been there, being disabled by a stroke in 2018. He is comfortable and relaxed in his room and in the sitting room. The staff are understanding and considerate and aware of the difficulties of the residents. They are always polite
with relatives and visitors. I am often offered tea or coffee and even lunch. Hygiene is important and all areas are clean. I have often met the vacuum cleaner in a corridor! Residents who can sit at a table are often busy making decorations for a special day. It is a good place.

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Review from C S (Wife of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Catherine House since July. I was very frightened when they told me he would have to go into a home, but the care he has had at Catherine House is wonderful. The staff are all extremely friendly, kind and as well as looking after my husband, they always ask if I am alright as
well. Every day when I go in to see my husband, he looks wonderful, either showered or bed bathed, wet shaved, all clean clothes, wonderful.

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Review from N K (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited Catherine House in December when looking for a care home in From. All staff were helpful and we were able to have a good look at all the facilities available and speak with residents.
My father has settled in very well and has gone on several visits arranged for residents, he feels safe
and secure in the home and when his wife visits, she is made to feel welcome as indeed we all his family.

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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Catherine House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for Catherine House Care Home is calculated as follows: ( (119 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 159 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Catherine House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

No image found

Sherin Anup

Job Title: Home Manager

Joined: 2020

Sherin Anup is the registered Home Manager for Catherine House Care Home.


Frequently Asked Questions about Catherine House Care Home

What types of Care is Catherine House Care Home registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Catherine House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Catherine House Care Home have?

There are 67 Single Rooms.

What are the Facilities & Services at Catherine House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens & Residents Internet Access are some of the Facilities & Services.

How far is Catherine House Care Home to the centre of Frome?

0.2 mile(s) as the crow flies, distance by road may be significantly further.