Catherine House Care Home

Cork Street, Frome BA11 1BL
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9.7 52 Reviews
  • Catherine House Care Home, Frome
Catherine House Care Home offers residential, nursing and dementia care to up to 67 people. The home is located in the historic market town of Frome, Somerset.

Each resident has their own cosy, well-equipped bedroom. Communal features include an on-site hair salon, a sensory room for those living with dementia, lounge and dining areas to relax and socialise in and beautiful landscaped gardens.

Residents, fondly referred to as family members, are supported to remain part of the community, continue with hobbies or try something new, and to live independent, fulfilling lives.

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Care Provided by Catherine House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sherin Anup (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Catherine House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Wheelchair Access
  • Visiting

  • As part of their household model of care, they don’t believe in having set visiting hours – you should be able to visit your relatives or friends whenever you like, just as you would if they were living in their own home. You are welcome to visit day and night, and the team encourage you to feel comfortable and treat it as an extension of your loved one’s home. They recommend calling in advance so they can make sure that it doesn’t clash with any trips out or doctors appointments.


Catherine House Care Home Reviews (52)

Total of 52, showing 41-52
9.7

Catherine House Care Home has a Review Score of 9.7 (9.704) out of 10, based on 14 reviews in the last 2 years. Over all time Catherine House Care Home has 52 reviews.

Overall Experience

  • 35
  • 16
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  • 0

Date Published

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Review from S B (Daughter of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum enjoyed her final 6 months here after moving from another place. (They couldn't meet her needs) Staff were first class under extreme pressure. They were almost always caring, compassionate and respectful of mum. Although mum had a large room it was a little tired in decor and on the dark side which
sometimes affected mums mood.

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Review from J U (Mother of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother had five weeks at Catherine House.
She was treated with good care and respect.
The staff were always helpful and were very respectful to us as a family in mum's final hours.
We are grateful to them all.

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Review from J B (Son of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful.

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Review from Helen T (Daughter of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's not easy to except that you have to have your loved ones in care. But the staff do really try to help and care as much as possible to all their needs. There is a good variety of food and choices if requested. Activities are excellent, doing crafts, pamper day's and musicians come in to play. Also
when the weather gets a bit warmer the staff will take them out for the day to different places. It's nice that they have organised residents meetings and they also have family meetings which are very good to have your say on the good or bad that you need to air

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Review from Susan W (Resident) published on 28 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here since May 2016 and I have had nothing but amazing care and support since I arrived here. The staff are excellent including carers, nurses and management.
I have nothing but praise for the dedication that all the staff have shown since I moved in here and although I am not
here permanently and will come back to visit and help when I do leave.

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Review from S A (Daughter of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum has been a resident for 6 years. Over that time we have seen varying levels of staff turnover and quality/consistency of care. Most recently this has stabilised. During mum's last week my siblings and I spent much time at her bedside - we met many staff (nurses and carers alike) who were all very
caring (of us as well as mum) and extremely respectful of our situation and wishes during this period of 'end of life care'. It made a sad process much more bearable and I am very grateful to them for ensuring those last days and memories were positive. Thank you.

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Review from Patrick H (Son of Resident) published on 8 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would say there are only small problems but the home is good. Mum has been here 12 years.

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Review from M B (Wife of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Catherine House has overall, been a very pleasant one, ie. the staff I have encountered have always made me feel welcome and at home; pleasing smiles and good manners, always being most helpful when necessary. My husband, the user, has settled in. His difficulty he has regarding his
health issues have been attended to, this making life for him and also the rest of the family a lot easier. I am confident that all his needs have been and will be attended to the best of possibilities.
I am also confident that my husband and all his needs will be cared for under a very good manager guiding her staff well with providing training to a level of competence.

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Review from Jennifer M (Daughter of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is enjoying her time here at Catherine House after living alongside my husband and myself for 5 years, until a fall resulting in a broken hip, and having care at home for 2 years. Knowing she is cared for in all aspects from personal care, nursing activities is wonderful as this was something
that other at home services were unable to do. It is a pleasure now to grab a coffee (x2) go and see mum and see her busy and happy. Thank you very much.

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Review from Sally W (Daughter of Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Catherine House for 3 years. He suffers from vascular dementia and he is also doubly incontinent and is not mobile. He has to be hoisted every time he is moved. He is not bed ridden.
The staff have shown him the utmost care at all times. They keep us informed of my fathers care.
Even through we visit 4 times a week, the staff always greet us letting us know how he is, his mood and answer any concerns we may have. The home support is and answered any questions we may have. They have a varied programme of events which both stimulate and entertain. We are also invited to take part.

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Review from Muriel L (Friend of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have never had a problem with Catherine House the staff are very friendly. My friend has been a resident for a couple of years now and she has always been well cared for.

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Review from C H (Husband of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This nursing home is very good, my husband has been in this home for seven and a half years. If it was no good he would not be here today.

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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Catherine House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for Catherine House Care Home is calculated as follows: ( (114 Excellents x 5) + (43 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 159 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Catherine House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

No image found

Sherin Anup

Job Title: Home Manager

Joined: 2020

Sherin Anup is the registered Home Manager for Catherine House Care Home.