Clare Hall Nursing Home

Ston Easton, Radstock BA3 4DE
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9.4 45 Reviews
  • Clare Hall Nursing Home, Radstock
Clare Hall Nursing Home can be found in the peaceful Somerset village of Ston Easton, which is approximately 11 miles south-west of Bath and 7 miles northeast of Wells, and has an interesting history before the home was converted into a nursing home in 1986.

Clare Hall is a homely, intimate home with 43 single rooms and 4 rooms specifically designed for couples, 26 of these rooms have en suite toilet and/or wet room.

The home boasts of two lounges, a large conservatory and a grand dining room.

Clare Hall is surrounded by impressive and extensive well-maintained grounds that are accessible to the residents. There is a water feature, a sensory garden and a greenhouse for any green-fingered residents. The majority of the well-appointed rooms overlook this magnificent view.

There are activities arranged daily for residents to enjoy in the communal lounge, and this is also a place residents can catch up with family and friends.

Clare Hall has the ability to care for people both under and over the age of 65 who have general residential, nursing or complex nursing care needs. Whether looking for short term or long term care, Clare Hall has the flexibility to accommodate for both.

The Chef creates a wide range of balanced, nutritious dishes, prepared daily using only the freshest produce. Residents can choose to eat in the dining room, or their rooms.

Clare Hall has wifi signal throughout the home which can be accessed by the residents who would like to ‘browse the internet’, be active on social media or communicate with their loved ones via video call.

Care Provided by Clare Hall Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Dennis Tahalele & Kirsty Atkins (Registered Manager)
  • Admission Criteria
    • Direct Referrals, Local Authority and Hospital discharge referrals
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (11)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013
    • Number of floors: 2

Funding & Fees Guide for Clare Hall Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Fee rates are provided as a guide only. Actual fees are dependant on an individuals needs, type of accommodation provided and level of care required.


    We are very happy to provide a quotation upon request. We are able to offer assistance with navigating the various options available around paying for care.


Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors welcome to visit anytime. They are however, requested to contact the Admin Team to book for visiting time. The home encourage visitors to do their Lateral flow Test before visiting if they can - this is to help them control the possible spread of Covid-19 in the Home.


  • Parking
  • Parking on-site


Clare Hall Nursing Home Reviews (45)

Total of 45, showing 1-20
9.4

Clare Hall Nursing Home has a Review Score of 9.4 (9.353) out of 10, based on 9 reviews in the last 2 years. Over all time Clare Hall Nursing Home has 45 reviews.

Overall Experience

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  • 13
  • 2
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Date Published

45
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5
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Overall Experience  Overall Experience 5.0 out of 5

I am the nephew of a resident who was admitted to Clare Hall Nursing Home about 2 Weeks ago. The staff were so understanding and friendly. my aunt was at end of life care and I can't thank the staff enough for their dedication. I would like to personally thank one staff member in particular who was
at the forefront of my aunt's Care to the End. My aunt passed away peacefully on Tuesday 25th at 4.15 with one staff member in particular by her side.
Thank you all again to the staff at Clare Hall

Reply from Dennis Tahalele, Area & Compliance Manager at Clare Hall Nursing Home

Thank you very much for your kind comments, it is much appreciated. We are pleased that you have found our staff to be compassionate and upholding high standards during a difficult period for everyone involved.


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Overall Experience  Overall Experience 5.0 out of 5

The staff members are fantastic, more like a family to both the residents and the visitors. My mother had lived in Clare Hall Nursing Home for 2 1/2 years, over which time the carers did a fantastic job at making both my mother and my mother's visitors both welcome and comfortable. Nothing is to much
trouble and there is always a welcome smile from them all.

Reply from Kirsty Atkins, Deputy Manager - Care at Clare Hall Nursing Home

Thank you for your kind words. This positive feedback will be passed on to our staff. It was our pleasure to take care of your mother.


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Overall Experience  Overall Experience 5.0 out of 5

What a home! My mum had been there for about a month. The home is extremely well managed. All staff are friendly, helpful, respectful and considerate. My mum unfortunately died there. She could not have been better cared for. We were with mum for 27 hours and were given drinks reassurance and more importantly,
mum was shown the utmost dignity, respect and consideration. The nurse picked up that we were struggling with mum emotionally in her final minutes and ensured that I was able to leave if necessary and others were able to stay. From mum's arrival, we were able to visit any time of day and night, personalise her room as much as we needed and were all treated like family. Clare Hall management and staff are outstanding in all aspects. The agency worker was on duty the night mum died. He was outstanding. Thank you from all of us. What compassion and respect we were all given right to the end. Thank you along with the fab staff at Clare Hall.

Reply from Kirsty Atkins, Deputy Manager - Care at Clare Hall Nursing Home

Thank you so much for your kind words, it was our honour to meet and care for your mum and your family. We are so pleased to hear that you had such a great experience with us at Clare Hall. We will pass your feedback on to all our staff.


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Overall Experience  Overall Experience 5.0 out of 5

The staff caring for my Dad are exceptional. They go beyond basic care and my Dad considers them as his friends.
I am very grateful.

Reply from Kirsty Atkins, Deputy Manager at Clare Hall Nursing Home

Thank you so much for your review. We are pleased to read that you are having a positive experience here at Clare Hall. It is our pleasure to care for Dad. We will pass your feedback to the whole team.


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Overall Experience  Overall Experience 5.0 out of 5

We took my Father to watch the football team he used to play for in one of the F.A. finals. This was by far the longest (distance and time) we had undertaken since he went into the home, and needed a lot of organising.
The staff at the home were superb. Everything from medicines to a comfortable wheelchair
was organised for us and ready for the early start. They went above and beyond, making the day so easy.

Reply from Dennis Tahalele, Group Business & Compliance Manager at Clare Hall Nursing Home

Thank you for your kind words and positive review. We are pleased that we have been able to assist with making Dad's day unforgettable and special, and we would be more than happy to do so again.


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Overall Experience  Overall Experience 5.0 out of 5

Sadly Mum was only at Clare Hall for a month before she passed but the care she received was second to none. All the staff were amazing with Mum and with us, the family. Would highly recommend Clare Hall.

Reply from Kirsty Atkins, Deputy Manager - Care at Clare Hall Nursing Home

Thank you for your kind words, I am pleased that you had a positive experience here at Clare Hall. I will pass your positive feedback on to our staff. It was a pleasure to meet you all and to meet your mother and care for her.
Wishing you and your family all the best.


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Overall Experience  Overall Experience 4.0 out of 5

My dad was only in Clare Hall for a short time. The staff were very helpful, kind and supportive. Can't thank you all enough.

Reply from Dennis Tahalele, Area & Compliance Manager at Clare Hall Nursing Home

Thank you so much for your kind comments. It is much appreciated and we hope you and your family are keeping well.


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Overall Experience  Overall Experience 5.0 out of 5

I would like to praise unreservedly the administration and staff of Clare Hall. My partner was here for five months and in this time he made friends with all the staff. The service and care we received was excellent on all fronts. A great place with lovely grounds and great entertainment staff. On the
whole, a great place to put your loved one to receive special care.

Reply from Kirsty Atkins, Deputy Manager - Care at Clare Hall Nursing Home

Thank you for your review. It was a pleasure to meet both you and your partner, and we are pleased you had a good experience with us here at Clare Hall.


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Overall Experience  Overall Experience 5.0 out of 5

This home felt safe and welcoming from the first moment. The environment was well-maintained and clean and the grounds beautiful. The manager was reassuring and professional and quickly put my mind at rest that my mum would receive good care for her final weeks. The room was spacious and well-equipped
and we were allowed to personalise it to make it feel like home. Everyone treated us with respect. My mum was clean, tidy and pain-free and the nurses always talked to her despite her being unresponsive. The excellent team helped my family through this time with kindness, professionalism and compassion and will forever be grateful.

Reply from Kirsty Atkins, Deputy Manager - Care at Clare Hall Nursing Home

Thank you for your review. It was our pleasure to care for your mother and to meet you all.


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Overall Experience  Overall Experience 5.0 out of 5

I think my mother receives very good care at all times from all the regular staff. The room is clean, warm and homely. I always feel welcome by the staff when I visit. The food is good - if Mum doesn't like what is on the menu, the staff make sure they supply something she does like! Very good quality
care at all times.

Reply from Amanda Davidson, Manager at Clare Hall Nursing Home

Thank you very much for your positive review. Feedback is always greatly appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

Very pleasant staff with good and caring interaction with residents. Thank you.

Reply from Sam Smith, Manager at Clare Hall Nursing Home

Thank you for your kind comments. The staff will receive this feedback. It is appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

My husband came to Clare Hall Nursing Home for assessment prior to coming home from hospital. He has been treated well under difficult and challenging circumstances.
The staff couldn't do enough to help me and I am very grateful.

Reply from Florence Calica, Manager at Clare Hall Nursing Home

Dear Louise,
Thank you for your feedback and kind words, We will continue to do our best to provide the best care to our residents.


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Overall Experience  Overall Experience 4.0 out of 5

Mum has settled into the home well.
The staff here helped me/the family with all questions/queries we have had through the process of sorting 24/7 care. I am always made welcome to visit now Covid restrictions have been lifted.
What a lovely day the Jubilee garden party was. Staff organised a day
where all the family were welcome to join their loved ones.
Thank you.

Reply from Kathleen Ortiz, Area & Compliance Manager at Clare Hall Nursing Home

Dear J B, thank you for your feedback and kind words; and thank you for joining us during our Jubilee garden party - our staff have put lots of effort to ensure all our residents and their loved ones will have a great time. We look forward to welcoming you on your visits and if there's anything else we can do to make things better - please let us know. Take care and keep well.


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Overall Experience  Overall Experience 4.0 out of 5

As set out in ratings - everything is good.

Reply from Kathleen Ortiz, Area & Compliance Manager at Clare Hall Nursing Home

Dear L L, thank you for your feedback. We take delight and are really grateful that the hard work of our staff are being recognised and appreciated, especially during these challenging times. We operate on an open-door policy hence if there's anything else we can do for your loved one - please let us know. Take care and keep well.


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Overall Experience  Overall Experience 4.0 out of 5

All staff are really caring and professional. There is a warm welcome for visitors and time for a chat if needed.
My husband is treated with respect and staff are there to give support when needed. Activities are provided every day for residents.

Reply from Kathleen Ortiz, Area & Compliance Manager at Clare Hall Nursing Home

Dear Christine,
Thank you for your feedback and kind words, we will endeavour to continue to provide the best care not only to our residents but to their loved ones as well. It is always a delight to see you around. Take care and keep well.


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Overall Experience  Overall Experience 4.0 out of 5

Very good experience. Perfect staff.

Reply from Kathleen Ortiz, Area & Compliance Manager at Clare Hall Nursing Home

Dear Mary,
Thank you for your kind words and we are glad that you're having a good experience here at Clare Hall. We always strive to provide the best care and service to all our residents and their families. If there's anything else we can do for you, please let us know. We wish you well.


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Overall Experience  Overall Experience 5.0 out of 5

Visited Mum, who at 95 has slight dementia, but is well cared for, and we visited on a hot sunny day, so the helpful staff quickly placed Mum in a wheelchair, so we could enjoy the garden. The care she received dipped a little with staff shortages, and Covid pressures, which is understandable, but
in the last few months resourcing has improved significantly, and new staff seem very respectful, adding to an already competent staff. If I had written this 6 months ago, the score would have been good, and a little wary of it dipping further, but now I say it is again excellent.

Reply from Kathleen Ortiz, Area & Compliance Manager at Clare Hall Nursing Home

Dear Robert
Thank you very much for your kind words and your great support for Clare Hall as it transitioned with all the challenges and changes in the last few months. We will continue to endeavour to provide the best care for your mum and for all our residents. Take care and best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

My wife passed away in February 2022 having been a resident in Clare Hall Nursing Home got more than nine years.
During these years she always received the best possible care. All of the staff have been friendly, kind and considerate to both her and myself.

Reply from Kathleen Ortiz, Group Operations & Compliance Manager at Clare Hall Nursing Home

Thank you for your kind words Stuart G! We at Clare Hall Nursing Home strive to provide the best care for our residents and their families. All the staff are honoured to have had the chance to care for your wife and we are glad to know that she had great times here at Clare Hall. We wish you well.


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Overall Experience  Overall Experience 1.0 out of 5

My grandmother was not cared for at all, when she went in June 2019 due to her dementia it was lovely but around the start of Covid, it went downhill. They're most staff lack a good amount of understanding of English. She had a fall and resulted in her breaking her hip. Since breaking her hip she had
a very rapid decline in health and led to her death and I feel this is the major cause of her death. They didn't inform us she was none verbal in March 2021. Recently tablets were given to her and were recorded they were swallowed however the nurses the next morning found them in her mouth so this was very casually told to us, which I find disgusting as she could have choked on these.
My grandmother passed away on the 5th October 2021 and I came to collect her belongings the following day and expressed I wanted to sort these myself and told me this was okay. When I arrived I found her items just dumped in black bags in reception.

Reply from Dennis Tahalele, Area & Compliance Manager at Clare Hall Nursing Home

Thank you for your review. We regret that you feel this way. Since you have raised your concerns, we have responded and investigated this accordingly and provided you with a full and prompt response. We have acknowledged some of the shortcomings in this particular situation and have learned valuable lessons from this.
We do not agree with all your statements, which was further explained in our complaint response, but we understand your overall feeling of disappointment. We wish you and your family all the very best.


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Overall Experience  Overall Experience 1.0 out of 5

My Nan has been staying at this home for a fair few months now. At first, it seemed nice, well looked after and catered for. But that soon went downhill very quickly. My Nan has taken a dive with her health, not just because of the COVID-19 but because of the lack of care that she has received. I know
that this review I am posting will probably be taken down because they don't like the outcome of my remarks, but nevertheless, she has been left without any fluid chart or paperwork about the falls that she has had. They tell us that they have given her the care that she needs but has still not been fed for a week or fluids for a few days. They have not been creaming her as they should be twice a week or given any other supplements for her food intake. If this is happening to her I worry for the other residents in their care. I have worked in a nursing home for years. I know what they are supposed to do and this is not it. What they are doing is dangerous.

Reply from Dennis Tahalele, Area & Compliance Manager at Clare Hall Nursing Home

We regret that you are using this review platform to express your feelings of discontent. It is very unfortunate that your nan contracted Covid-19 and did not tolerate her usual diet and fluid intake. This particular matter was looked at by the local safeguarding team, who - at the outset - considered the claim unsubstantiated and therefore this did not progress to a further section 42 enquiry. Your personal conduct has been questionable throughout which is not supported. As a transparent organisation, we will not attempt to remove your review. We wish you all the very best.


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Current Review Score: 9.4 (9.353)

Overview of Review Score

The Review Score of 9.4 (9.353) out of 10 for Clare Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.664 for Clare Hall Nursing Home is calculated as follows: ( (71 Excellents x 5) + (36 Goods x 4) ) ÷ 107 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.689 Points relating to the number of positive Reviews for Clare Hall Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4. 9 Positive Reviews ÷ 11.4 = 0.789

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2024

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 06 Mar 2025

We currently have 3 vacancies. We are always happy to assist with any questions or queries you have, please contact the manager for an informal chat in the first instance.


Awards / Recognitions (1)

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Meet the Team (0)

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Frequently Asked Questions about Clare Hall Nursing Home

What types of Care is Clare Hall Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Clare Hall Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Clare Hall Nursing Home have?

There are 49 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Clare Hall Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Clare Hall Nursing Home to the centre of Radstock?

4.2 mile(s) as the crow flies, distance by road may be significantly further.