Frethey House

Frethey Lane, Bishops Hull, Taunton TA4 1AB
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9.5 47 Reviews
  • Frethey House, Taunton
Frethey House Care Home offers residential and nursing care, including trial stays, short stays, convalescent care and long-term care for individuals or couples. The home is a beautiful Victorian building that has been skillfully converted into a friendly and safe care environment for older people, set within two acres of gardens and beautiful rolling countryside.

The home has retained a number of period features and is set within attractive and peaceful gardens in an accessible location with stunning views over the surrounding countryside.

The home welcomes permanent and respite residents, employing a multidisciplinary approach that cares for both the mental and physical health and wellbeing of residents.

Frethey House Care Home is a welcoming, friendly and safe care home which respects the privacy and dignity of residents at all times. Privacy is always respected and personal choice is encouraged, whether within the home itself or as part of community pursuits.

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Care Provided by Frethey House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Helen Oliver (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for Frethey House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,550
    • Self-Funded Nursing Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,550
    • RESPITE Self-Funded Nursing Dementia Care from £1,550
  • (these prices are only a guideline, please contact Frethey House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Offer 100% visiting time flexibility. Family and friends are able to visit loved ones at any time they choose. Offer 100% visiting time flexibility.


Frethey House Reviews (47)

Total of 47, showing 1-20
9.5

Frethey House has a Review Score of 9.5 (9.515) out of 10, based on 8 reviews in the last 2 years. Over all time Frethey House has 47 reviews.

Overall Experience

  • 35
  • 9
  • 2
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  • 0

Date Published

47
2
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8
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Review from D R (Niece of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff welcoming and my auntie seems very happy and comfortable. Thank you for looking after her so well. Some of the questions we haven't been here to be able to answer.

Reply from Home Manager, Home Manager at Frethey House

Thank you for taking the time to leave us a review and it is lovely to hear that your auntie is happy and comfortable with us at Frethey House, it is our privilege to support her and we appreciate your feedback which has been shared with the team.


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Review from S C (Daughter-in-law of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the final days of my mother-in-law's life, the staff at Frethey House were tremendous. Everyone was empathetic, considerate and kind. Their care for my mother-in-law was outstanding. From the cleaning team, admin, support staff and nurses to the manager - they did their part to make a tough time
manageable.
Thank you all for your unwavering support.

Reply from Home Manager, Home Manager at Frethey House

Thank you so much for your touching review, your lovely feedback means so much to our team! We're so sorry for your loss and we hope your family are coping well. Your mother-in-law is truly missed at Frethey House. We really appreciate your kind words about our team and the care they provide and are touched to know that we were able to help make this difficult time a little easier for your family. Our team will be very moved by your wonderful comments, it was a privilege and honour to meet you all!


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Review from M A (Son of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially placed for respite care, Dad then required end-of-life care. The home were extremely accommodating and he was able to get as comfortable as possible for his final days. All the staff were extremely caring and professional and the end of life was handled with the utmost sensitivity.

Reply from Helen Oliver, Home Manager at Frethey House

Thank you so much for your kind words, we're so sorry for your loss and we hope that we made things a little easier for Dad and your family during this difficult time. Our team will be touched to hear your lovely feedback.


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Review from J T (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff. Very friendly place that puts patients at the centre of everything they do. The manager could not have been more helpful. I hope in the future that my mum can move here when she has a need for more intensive care.

Reply from Home Manager, Home Manager at Frethey House

Thank you for your lovely feedback! We hope it doesn't happen any time soon, but we would love to have your mum here!


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Review from Vicky R (Daughter of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day I went to view Frethey House as a possible place for my dad, to receive end-of-life care, I cannot fault anything. The staff are all wonderful and can't do enough to look after dad and support us as a family, especially my mum, who has dementia. In fact, we have been so impressed mum is
going there for 2 weeks respite while we go away and she is really looking forward to her holiday. All the staff always greet us warmly with a smile and I can see and hear them interacting with other residents in a compassionate, and kind manner. I was so worried about what to expect in regards to the care dad might receive, as his time in hospital before going to Frethey was awful, and I had heard mixed reviews about care homes. But I feel really relieved and reassured, to know that dad is in a safe place where all his needs are being met to a high standard.

Reply from Home Manager, Home Manager at Frethey House

Thank you for your kind words, we're thoroughly enjoying mum being here and it is great to see your mum and dad enjoying the various activities together and enjoying time together. It is both a privilege and pleasure to support mum and dad.


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Review from Terence M (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always felt the management and support staff really cared for all the patients in the home. Mum was impressed with the meals. The home was always clean, and it was so lovely to see all staff smiling. 5 stars would be my assessment.

Reply from Home Manager, Home Manager at Frethey House

Thank you, Terence, for taking the time to leave us a review and for your lovely words about our home and team at Frethey House. Your feedback will be shared with the team.


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Review from Gloria B (Partner of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner and I have been together for 20 years so it was a big decision to get him into a care home. I looked at 6 homes. When I made an appointment to visit Frethey, I was greeted by the manager with a smile on her face. I met with staff and maintenance who greeted us like friends. I was made to
feel welcome and this is how I feel every time I come to the home. The care staff and management are all excellent. I have made the right choice. The staff all know my name.

Reply from Home Manager, Home Manager at Frethey House

Thank you Gloria for taking the time to leave us a review and we would like to thank you for your words of kindness which are very much appreciated. Your feedback will be shared with the team.


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Review from Michael T (Husband of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for nearly six years and I do not have any complaints. The staff do a very hard job but are always attentive and caring.

Reply from Home Manager, Home Manager at Frethey House

Thank you Michael for taking the time to leave us a review and for your kind words and recognition of the team at Frethey House for the care your wife is receiving. Your feedback is greatly appreciated and will be shared with the team.


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Review from R F (Wife of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Divided into 3 parts:


1. Front of House - The Manager and her Assistants are excellent.


2. Nursing Staff - I am most impressed by the team for their day and night care.


2. The carers - All first class - the new team recruited are first class as good as their long-term colleagues.


Reply from Home Manager, Home Manager at Frethey House

We would like to thank you for your words of kindness which are very much appreciated. The team were thrilled with your feedback as we strive for person-centred care for all our lovely residents.


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Review from Peter A (Son of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and helpful to the visitors and are all very caring towards the residents. My mum seems happy at Frethey and always joins in with the activities. Her health has definitely improved since she has been at Frethey, and this can only be because of the care that she gets there.
I am not able to see Mum very often, but I am happy knowing that she has the care that she gets and that she is safe and happy.

Reply from Home Manager, Home Manager at Frethey House

Thank you very much for your kind words. Nothing will stop us from delivering outstanding care for our residents at Frethey House. The team join me in thanking you for your positive comments.


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Review from J B (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been in Frethey House for a short time, but his care has been excellent, and he is settled in well and seems very relaxed and happy!
He was moved from another care provider as he was very unhappy there and seems to have settled in very well.
Many thanks to all concerned from both
of us!

Reply from Home Manager at Frethey House

Thank you for your review and positive comments regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.


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Review from Mary S (Daughter of Resident) published on 28 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident at Frethey House in April 2022, at 95 years old, having never wanted to go into a home. She has settled incredibly well under the circumstances and always comments how lovely the staff are towards her. Unfortunately, due to having had shingles prior to moving into the home,
she isn't up to leaving her room, a thing I am keen to encourage in time. Her sight, and hearing have also taken their toll, but her mind is still very much with us.
The staff are always pleasant when we visit and we see them more as friends. They try their very best to cater for her needs and help us with any questions. I am impressed that they keep me informed of any changes that I need to be made aware of, and feel mum is in capable hands.
As we are not local we appreciate any updates and being able to visit now without an appointment. A lovely house and grounds, with friendly approachable staff - couldn't ask for more!

Reply from Home Manager at Frethey House

Thank you for taking the time to leave such a lovely, detailed review of our home and staff. We are pleased your mum is settled here and you receive the updates you would expect. We looking forward to welcoming you again on your next visit and will pass your wonderful feedback on to the whole team. Thank you again for your review.


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Review from Colin M (Son of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home was the only one we could find where they could be together, as one needs nursing care and the other just care, they have rooms opposite each other.
One has been in two previous homes before moving here to be together and states that this is the best by a long way.
I find the staff outstanding
as they keep me up to date about their health, any issues, and are always willing to help. Including cancelling their credit card when they were tricked into revealing their details.
Everything I have asked for has been no problem.
They even baked a cake and put up decorations for their 72nd wedding anniversary. This really made their day and were both very happy.
I feel very relaxed knowing they are being looked after and not having to worry.
My father went in for a week to see if he liked it and did not want to leave, think this sums everything up.

Reply from Home Manager, Home Manager at Frethey House

Thank you for giving us such a lovely review, we are pleased your parents are able to stay together and we are delighted that your father enjoyed his week with us so much that he wanted to stay. It is a pleasure to celebrate our residents milestones with them, such as their 72nd wedding anniversary, thank you for allowing us to be involved. We are glad we are meeting your expectations and will pass your lovely words onto the team, who will be pleased to hear such positive feedback. Thank you again for taking the time to leave a review.


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Review from Paula R (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad moved into Frethey House only five weeks ago and already is so settled and happy. The staff are so attentive and kind and made him feel so at home. He looks so much better it's all the good food he is having and the attention. Thank you all

Reply from Home Manager, Home Manager at Frethey House

Thank you Paula for your kind words and recognition of the team at Frethey House. Your dad is a joy to care for and we are so pleased he is enjoying his food and improving. Your comments will be passed on to the team.


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Review from D C (Daughter of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Frethey House since July 2019 relocating from Glasgow to be closer to family. From her warm welcome on day one has regarded the staff at Frethey part of her extended family and has been consistently positive about her move there which is a testament in itself.
We have always
found the staff to be professional, responsive, approachable and welcoming despite changes in management and staff which can be an unsettling time for everyone. They always take time to communicate concerns they may have regarding any changes in Mums health and equally will investigate and respond to any concerns regarding Mum’s health that we have had as a family.
Inability to visit at various points throughout the pandemic was a frustrating time for us but I fully believe the staff placed the resident's well-being at the forefront of decisions made which is as it should be.
Mum is well cared for happy, content and positive at her home in Frethey House which is all we can ask.

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Review from B H (Daughter of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Mum looks beautifully washed and dressed. Nails are short and clean. Staff go the extra mile, so caring to her and kind. Very grateful to all.

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Review from A C (Daughter of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though my mum was only at Frethey House for three months, she received more kind care than she received in eighteen months at another care home. Sadly, Covid did us no favours. The staff and manager at Frethey House are wonderful! Sadly, mum rarely took part in any activities - her own choice.

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Review from Colleen M (Daughter of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Sadly, my father had a very unhappy respite stay at Frethey House, and, whilst this was certainly partly due to his state of health at the time, there were several issues and concerns which I raised with the company subsequently. In spite of assurances to the contrary, I have not received a reply (other
than acknowledgment of receipt) to my emails. It is disappointing, to say the least, and does not reflect well on the company's mission statement or their alleged ethos of care.

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Review from Claire C (Private Carer of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has a friendly and relaxed atmosphere and the staff are always welcoming and greet me with a smile. At Christmas time we were invited to join in and given a three-course meal and a glass of wine. Because the resident was unable to get up - a table was laid up in her room, complete with Christmas
crackers.

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Review from Julian S (Son of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very cheerful and helpful at whatever time of day I visit. The home is always very clean with no nasty smells.

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Current Review Score: 9.5 (9.515)

Overview of Review Score

The Review Score of 9.5 (9.515) out of 10 for Frethey House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.739 for Frethey House is calculated as follows: ( (68 Excellents x 5) + (24 Goods x 4) ) ÷ 92 Ratings = 4.739

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.776 Points relating to the number of positive Reviews for Frethey House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 8 Positive Reviews ÷ 8.2 = 0.976

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (3)

Helen

Helen Oliver

Job Title: Home Manager

Helen Oliver is our Home Manager at Frethey House, here’s a little bit more about herself and the home in her own words:


“As Home Manager I believe that our residents should be treated with the highest quality of care possible and endeavour to ensure that my team and I always maintain this, whilst making each day memorable.


I lead by example and involve myself in the day-to-day life of our community as well as making Frethey House a happy and enjoyable place in which to live and work. It is wonderful to see the smiles on resident’s faces every day. I have worked in care since 2009 with various roles and have educated myself to a degree level and completed my Level 10 in Leadership and Management in Social Care last year. It highlighted to me key areas and ideas that I can bring to my team to support them to get the best out of themselves and their roles. It is important to me that everyone gets a chance to develop and have opportunities.


At Frethey House, we are one big family and everything we do is from the heart, treating the people living in our community as individuals understanding their choices, wishes and dreams for no other reason than to make a difference every day. It is important to us that they feel valued and respected as their experiences and life stories are something we can learn from.”


Caroline

Caroline Stanmore

Job Title: Head Chef

I have a real passion for baking and feel like I have made a difference to the residents, baking different cakes for them to try. It is important I get to know the residents, so that I serve food they love and enjoy.


Nicki

Nicki Dennett

Job Title: Wellbeing Co-ordinator

I am passionate about getting to know each resident and their family, so activities are person-centred. There is nothing more satisfying than seeing a resident engage and enjoy an activity you host, no matter what their ability.


Frequently Asked Questions about Frethey House

What types of Care is Frethey House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Frethey House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Frethey House have?

There are 41 Single Rooms.

What are the Facilities & Services at Frethey House?

Own Furniture if required, Smoking not permitted, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Frethey House to the centre of Taunton?

1.8 mile(s) as the crow flies, distance by road may be significantly further.