Frethey House

Frethey Lane, Bishops Hull, Taunton TA4 1AB
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9.5 47 Reviews
  • Frethey House, Taunton
Frethey House Care Home offers residential and nursing care, including trial stays, short stays, convalescent care and long-term care for individuals or couples. The home is a beautiful Victorian building that has been skillfully converted into a friendly and safe care environment for older people, set within two acres of gardens and beautiful rolling countryside.

The home has retained a number of period features and is set within attractive and peaceful gardens in an accessible location with stunning views over the surrounding countryside.

The home welcomes permanent and respite residents, employing a multidisciplinary approach that cares for both the mental and physical health and wellbeing of residents.

Frethey House Care Home is a welcoming, friendly and safe care home which respects the privacy and dignity of residents at all times. Privacy is always respected and personal choice is encouraged, whether within the home itself or as part of community pursuits.

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Care Provided by Frethey House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Helen Oliver (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for Frethey House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,550
    • Self-Funded Nursing Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,550
    • RESPITE Self-Funded Nursing Dementia Care from £1,550
  • (these prices are only a guideline, please contact Frethey House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Offer 100% visiting time flexibility. Family and friends are able to visit loved ones at any time they choose. Offer 100% visiting time flexibility.


Frethey House Reviews (47)

Total of 47, showing 21-40
9.5

Frethey House has a Review Score of 9.5 (9.515) out of 10, based on 8 reviews in the last 2 years. Over all time Frethey House has 47 reviews.

Overall Experience

  • 35
  • 9
  • 2
  • 1
  • 0

Date Published

47
2
5
8
39

Review from J B (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all-round care received for mum who has been there 10 weeks. This included Christmas when the staff made the special effort of setting up a festive dining table for us relatives in her room (as she was bed-ridden) so that we could share a Christmas meal. A lovely surprise and very
good meal with service. Staff always polite and welcoming whatever the time of day. They speedily action any requests. Accommodation light and airy and super lounge/activity room.

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Review from Brian S (Son of Resident) published on 20 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My father has been a resident in this care home for several months. I could not recommend Frethey House and would strongly suggest that you read the recent CQC Report in advance of any visit. Frethey House has such an appalling CQC Report ("Requires Improvement" in all key areas) for a reason and, from
here, you can make your own mind up and make the most appropriate choice of Care Home. Thereafter! In their favour, I cannot be derogatory about most of the staff on the 'shop floor' as most work their socks off to aid the residents and that is its only worthwhile bonus and the reason for 'Excellent' below.

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Review from Val Y (Daughter of Resident) published on 14 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff here are extremely caring. The registered nurses are attentive and the care assistants are extremely kind and experienced. We would recommend this home.

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Review from Susan C (Wife of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came in for respite. The staff are excellent, friendly and very caring. I have no complaints and if my husband needs more care I will recommend he comes here.

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Review from David B (Son of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Though my mother was only in the home for three weeks she was treated with the utmost respect and given very personal care. It seemed that nothing would be too much trouble, even when I took her on a wheelchair tour of the grounds. She was always treated as a person right to the end. I also appreciated
the hospitality and cheerful staff on my visits and I liked the open all hours atmosphere, especially towards the end when I stayed overnight. The staff showed great support and compassion at the end too. I do not think Mum could have been in a better place for her last weeks.

Reply from Carol Edwards, Home Manager at Frethey House

Thank you for taking the time to review Frethey House, we really appreciate your feedback. At Frethey House we take great pride in ensuring we deliver high-quality care and we are very pleased that you have a positive impression of the high-quality care we provide. We were very privileged to be able to support your mum during her short stay with us. We always welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future.


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Review from J P (Niece of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, spacious day room with lovely views of the garden. Caring, attentive and helpful staff who keep the residents happy and comfortable. I couldn't think of a safer, nicer place for my Aunt to stay.

Reply from Carol Edwards, Home Manager at Frethey House

Thank you for taking the time to review Frethey House, we really appreciate your feedback. At Frethey House we take great pride in ensuring we deliver high-quality care and we are very pleased that you have a positive impression of the high-quality care we provide. We always welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.


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Review from Pam B (Resident) assisted by family/friend published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being here I have found all the staff to be very caring and gentle. They are often working under pressure and pulled in all directions, but do their best to see to our needs as soon as possible.

Reply from Carol Edwards, Home Manager at Frethey House

Thank you so much for your review it is very much appreciated and we will continue to ensure that you enjoy your stay at Frethey House.


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Review from S H (Son of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Good nursing home but needs money spent on painting the rooms. New updated toilets in rooms. For the money my mother pays this needs looking at (£3,000 per month). Food can be a bit up and down at times but very good 90% of times.
Rooms - chipped paint on skirting boards - stains on the carpet, door
frame, wallpaper peeling above the radiator. This has been reported but was told update is going ahead.

Reply from Pauline Purnell, Home Manager at Frethey House

Thank you for taking the time to review Frethey House, we really appreciate your feedback. At Frethey House we take great pride in ensuring we deliver high-quality care and we are very pleased that you have a positive impression of the high-quality care we provide. We pride ourselves on providing outstanding choices and quality produce when creating a healthy and varied menu, meeting the needs of every resident’s individual dietary requirements. To ensure we continually meet these standards our Chef will be holding bi-monthly residents meetings to make sure our residents are happy with meal choices and feedback received is acted upon. We are currently reviewing opportunities for refurbishment and renovation in the home and are happy to report that we have a rolling ongoing maintenance programme to ensure that our high standards of service can be properly maintained. We always welcome the opportunity to improve and hope that you will continue to share your suggestions with us in the home in future.


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Review from Andrew N (Son of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum had a short stay at Frethey House before she died. I have to say it was such a lovely home. The staff are full of care and compassion and go that extra mile to make the resident and family welcome. The open hrs to visit are great as I worked shift work. My mum was very happy here. She was well
looked after and always dressed, clean and cared for. I spent ages trying to decide where to send her as she wasn't able to make that decision. If you are in the same position then I can't recommend the home enough. In her last few days and hours, the staff made sure she died with care, love and dignity. A wonderful place in lovely grounds with great staff.

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Review from H I (Daughter of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Frethey House Care Home mid March after an extended hospital stay.
She and we were immediately felt welcome. In her short stay at the home she was always treated well by the staff. My family were looked after by the staff by chatting, providing refreshments and explaining issues.
My mother was also treated with respect and with courtesy.

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Review from Richard J (Son of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having two strokes and some rehabilitation, my father lived in Frethey House Care Home from the summer of 2016 until May 2017.
I travelled a long distance to visit him at weekends, visiting was a pleasure, Frethey House is conveniently located close to the M5 motorway and Taunton Hospital.
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buildings and gardens are well maintained, the surrounding countryside is pleasant and parking spaces always available.
The security is good, partly because the care home is located down a country lane, further, there is a pin code used to enter the building.
The management and nursing staff were very friendly, cheerful and patiently guided the family through both major and minor decisions relating to my father's care. I felt that without exception, the staff had my father's best interests at heart.
The nurses managed feeding via a PEG tube, they had this down to a fine art, in order to avoid aspiration of vomit into the lungs, this kept my father out of the hospital for protracted periods.
The staff went out of their way to make me feel welcome during visits.
In summary, I warmly recommend Frethey House Care Home.

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Review from Lynne K (Sister of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was admitted to Frethey House on 31st May 2016 and had to receive complex care due to Dysphagia following a second stroke in hospital. He subsequently had to be fed via a G-peg tube and suffered aspiration pneumonia a number of times as a result. The staff at Frethey House responded rapidly
to these unfortunate episodes and due to their care and diligence enabled my brother to survive for a year. I cannot recommend them enough for the kindness and dignity afforded to him when there was little hope of recovery.

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Review from J H (Son of Resident) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent the last 9 months of his life in the excellent hands of Frethey House. While he would have preferred to have been at home, he and his family, felt that nursing care was essential and this couldn't have happened at home.
The care, dedication, warmth and professionalism displayed by all staff
at Frethey House was truly outstanding. The two nurses who were most closely involved with dads care surpassed even those high standards. Frethey House was then represented at dad's funeral by two of these staff members, this speaks volumes. We are very, very grateful.

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Review from June S (Daughter of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding a good nursing home was always going to be a gamble even with CQC information, but I found the perfect place for my dad in Frethey House. He has been there a year now and took a while to settle, as to be expected, but he is as happy as he can be in his situation. The nursing and care staff are
so kind to him and always try to get a smile, even when he's grumpy!
Dad is always nicely shaven and tidy - even his bushy eyebrows are under control! The activities co-ordinator works hard each day to engage the residents and external entertainment comes in frequently. Family visiting always welcome, nutrition excellent. Regular relatives meetings.

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Review from Jennie W (Daughter of Resident) published on 19 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was in Frethey House for a few months before he sadly passed away, it is always a difficult time when you can no longer live in your own home, but from day one you could not have asked for a more friendly and supportive place to be.
The staff became more like family, they knew us by name
and when ever you visited anyone you asked knew where he was, they would always find time to spend with dad and have a few jokes. There was always something going on to entertain the residents and even the residents needing more care were involved in everything.
It was more like a hotel and I would have been quite happy to spend a week there myself.

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Review from Sue S (Daughter of Resident) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the standard of care which my mother received while she was living at Frethey House. The staff treated her with unfailing kindness, respect and compassion. The atmosphere in the home is welcoming and friendly and the staff are both caring and professional. I could not have asked
for a better nursing home for her.

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Review from Alex M (Sister of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was moved to Frethey House in September 2016. He has vascular dementia final stages, but his care since being there is second to none.
He has continuity of carers and nurses so understands their voices and he has calmed down dramatically. They genuinely are a family care home and it comes
across in their involvement in his care as much as it does when dealing with us, his family. The manager makes us so welcome.
I would certainly recommend Frethey House to anyone looking for wonderful end of life care for their loved one.

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Review from Penny B (Sister of Resident) published on 3 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother needed to move from a mental hospital in Somerset to a nursing home as he is suffering from Alzheimer's vascular dementia and is currently at the final stage of this illness. My twin sister and I along with my husband viewed Frethey House Care Home with Nursing in August 2016 after visiting
several others and knew straight away we wanted our brother to be there. A warm and friendly welcome by the Care Manager and her staff who portrayed a caring professional approach was to us outstanding and has since been. I am thrilled my brother was given the opportunity of care at this particular home. Our hopes are that our brother will be able to stay there until his final days. A big thank you Frethey House from a grateful family!

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Review from Dennis C (Son of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was treated with great care and dignity most of the time, the room was light and airy with very little toilet odours.
The activities were very good, the staff were very friendly, the only fault I can find is that they do not employ enough staff, to ensure that they give a quick response to their
patients needs.

Reply from Susan Flowers, Home Manager at Frethey House

Thank you for taking the time to review Frethey House, we really appreciate your feedback. At Frethey House we take great pride in ensuring we deliver high quality care and facilities. We regularly run recruitment campaigns to build our care team, thus ensuring they are able to provide person centred care and spend valuable time with our residents, and we are pleased to confirm we have made robust improvements in this regard. We always welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.


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Review from Sonia C (Daughter-in-law of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant and clean nursing home. Reception staff are very smiley and friendly. We found the nursing care workers very caring and supportive, nothing was too much trouble for our relative in her rime of need.


A cup of tea was always there if we wanted one on our visits and we enjoyed many of

the entertainments with her. It made such a difference to us as a family knowing she was haappy

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Current Review Score: 9.5 (9.515)

Overview of Review Score

The Review Score of 9.5 (9.515) out of 10 for Frethey House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.739 for Frethey House is calculated as follows: ( (68 Excellents x 5) + (24 Goods x 4) ) ÷ 92 Ratings = 4.739

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.776 Points relating to the number of positive Reviews for Frethey House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 8 Positive Reviews ÷ 8.2 = 0.976

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (3)

Helen

Helen Oliver

Job Title: Home Manager

Helen Oliver is our Home Manager at Frethey House, here’s a little bit more about herself and the home in her own words:


“As Home Manager I believe that our residents should be treated with the highest quality of care possible and endeavour to ensure that my team and I always maintain this, whilst making each day memorable.


I lead by example and involve myself in the day-to-day life of our community as well as making Frethey House a happy and enjoyable place in which to live and work. It is wonderful to see the smiles on resident’s faces every day. I have worked in care since 2009 with various roles and have educated myself to a degree level and completed my Level 10 in Leadership and Management in Social Care last year. It highlighted to me key areas and ideas that I can bring to my team to support them to get the best out of themselves and their roles. It is important to me that everyone gets a chance to develop and have opportunities.


At Frethey House, we are one big family and everything we do is from the heart, treating the people living in our community as individuals understanding their choices, wishes and dreams for no other reason than to make a difference every day. It is important to us that they feel valued and respected as their experiences and life stories are something we can learn from.”


Caroline

Caroline Stanmore

Job Title: Head Chef

I have a real passion for baking and feel like I have made a difference to the residents, baking different cakes for them to try. It is important I get to know the residents, so that I serve food they love and enjoy.


Nicki

Nicki Dennett

Job Title: Wellbeing Co-ordinator

I am passionate about getting to know each resident and their family, so activities are person-centred. There is nothing more satisfying than seeing a resident engage and enjoy an activity you host, no matter what their ability.