Frethey House

Frethey Lane, Bishops Hull, Taunton TA4 1AB
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9.5 48 Reviews
  • Frethey House, Taunton
Frethey House Care Home offers residential and nursing care, including trial stays, short stays, convalescent care and long-term care for individuals or couples. The home is a beautiful Victorian building that has been skillfully converted into a friendly and safe care environment for older people, set within two acres of gardens and beautiful rolling countryside.

The home has retained a number of period features and is set within attractive and peaceful gardens in an accessible location with stunning views over the surrounding countryside.

The home welcomes permanent and respite residents, employing a multidisciplinary approach that cares for both the mental and physical health and wellbeing of residents.

Frethey House Care Home is a welcoming, friendly and safe care home which respects the privacy and dignity of residents at all times. Privacy is always respected and personal choice is encouraged, whether within the home itself or as part of community pursuits.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1550
  • Self-Funded Nursing Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1550
  • RESPITE Self-Funded Nursing Dementia Care: from £1550

These prices are only a guideline, please contact Frethey House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Helen Oliver (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (10)

Visiting

  • Offer 100% visiting time flexibility. Family and friends are able to visit loved ones at any time they choose. Offer 100% visiting time flexibility.

Frethey House Reviews (48)

9.5

Frethey House has a Review Score of 9.5 (9.472) out of 10, based on 8 reviews in the last 2 years.
Over all time Frethey House has 48 reviews.

Overall Experience
  • 36
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Date Published
  • 48
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Reviewer Connection to Frethey House
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Total of 48, showing 41-48
Review from Sonia C (Daughter-in-law of Resident) published on 5 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant and clean nursing home. Reception staff are very smiley and friendly. We found the nursing care workers very caring and supportive, nothing was too much trouble for our relative in her rime of need.


A cup of tea was always there if we wanted one on our visits and we enjoyed many of

the entertainments with her. It made such a difference to us as a family knowing she was haappy
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Review from Paul H (Husband of Resident) published on 17 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife had Parkinson's and narrowing arteries of the heart. My wife had no balance at all and everything had to be done for her. She was difficult insisting she could stand etc and consequently fall. She was very well looked after, patiently, kindly and efficiently. Encouraged to do things, we were
listened to by staff, occasional lapses of communication but put right quickly. It felt right as a place.
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Review from Gillian W (Wife of Resident) published on 15 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we phoned to confirm death a foreign nurse unable to understand conversation. But otherwise all staff have been excellent while he was in their care.
Reply from Susan Flowers, Home Manager at Frethey House

Thank you for taking the time to review Frethey House, we really appreciated your feedback. At Frethey House we take great pride in ensuring we deliver high quality care and facilities, including high quality nursing. We are sorry to hear you felt the nurse was unable to understand your conversation, especially at such a difficult time. At Frethey House, our care staff are trained to the highest standards and we are committed to providing the highest quality of care. We always welcome the opportunity to improve, and welcome any further feedback, should you have it.

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Review from Clare H (Daughter of Resident) published on 4 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff were very kind and attentive to mum and to relatives, at a very difficult time. They were open and honest, keeping us abreast of any difficulties mum was having. They were also very accommodating to visiting dogs/families etc. The place is pleasant, light, airy and had a nice atmosphere. Well
run and cheerful.
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Review from KNFH (Daughter-in-law of Resident) published on 10 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law was cared for during the last weeks of her life at Frethey House. She had a lovely room with a pleasant view. She was treated with the care and kindness at all times. She was never allowed to be in any pain and all her needs were speedingly attended to. There were plenty of staff available
and all residents were treated with kindness and respect. I would unhesitatingly recommend Frethey House.
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Review from John L (Son of Resident) published on 10 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Frethey House on a recommendation from a friend, who had had a very positive experience there. She very much felt it was the right choice for her offering her a place of friendliness and safety. She felt she was listened to by the staff regarding any comment she has on her care and acted
upon them. My mum always spoke highly of all at Frethey House who came into contact with her and as her family we always felt welcomed and reassured at all times. We are really grateful that she was able to end her days in the care of Frethey House. Thank you.
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Review from Jane D (Sister of Resident) published on 23 October 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
We looked at several nursing homes before choosing Frethey. What made Frethey stand out when we visited was the friendly calm but efficient atmosphere. The way the residents were being talked to and the interaction of the staff with the residents. My brother moved into Frethey in June 2014. The staff
soon got to know him, his likes and dislikes and above all else his sense of humour. We visited frequently and to hear the laughter coming from his room was brilliant. My brother had Motor Neurone disease which is a progressive, limiting illness that threw up a lot of challenges along the way. I always felt that the staff were very aware of the changes that the illness brought and supported my brother's choices. I always knew that I could talk to the manager and her staff no matter how busy they were. She is a very hands on manager who gives and gains respect from her staff. My brother and my family built up some wonderful relationships with the staff. My brother died in September 2015 and we will be forever grateful to the care team for the support and care they gave to my brother. The staff are what makes Frethey so good.
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Review from Tracy M (Daughter of Resident) published on 24 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care we received for my father was excellent. I have no hesitation in recommending or using this care home again. All the staff are helpful and polite and always attended brilliantly to my fathers needs.
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Current Review Score: 9.5 (9.472)

Overview of Review Score

The Review Score of 9.5 (9.472) out of 10 for Frethey House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.696 for Frethey House is calculated as follows: ( (68 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 92 Ratings = 4.696
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.776 Points relating to the number of positive Reviews for Frethey House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 8 Positive Reviews ÷ 8.2 = 0.976
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (3)

Helen

Helen Oliver

Job Title: Home Manager

Helen Oliver is our Home Manager at Frethey House, here’s a little bit more about herself and the home in her own words:


“As Home Manager I believe that our residents should be treated with the highest quality of care possible and endeavour to ensure that my team and I always maintain this, whilst making each day memorable.


I lead by example and involve myself in the day-to-day life of our community as well as making Frethey House a happy and enjoyable place in which to live and work. It is wonderful to see the smiles on resident’s faces every day. I have worked in care since 2009 with various roles and have educated myself to a degree level and completed my Level 10 in Leadership and Management in Social Care last year. It highlighted to me key areas and ideas that I can bring to my team to support them to get the best out of themselves and their roles. It is important to me that everyone gets a chance to develop and have opportunities.


At Frethey House, we are one big family and everything we do is from the heart, treating the people living in our community as individuals understanding their choices, wishes and dreams for no other reason than to make a difference every day. It is important to us that they feel valued and respected as their experiences and life stories are something we can learn from.”

Caroline

Caroline Stanmore

Job Title: Head Chef

I have a real passion for baking and feel like I have made a difference to the residents, baking different cakes for them to try. It is important I get to know the residents, so that I serve food they love and enjoy.

Nicki

Nicki Dennett

Job Title: Wellbeing Co-ordinator

I am passionate about getting to know each resident and their family, so activities are person-centred. There is nothing more satisfying than seeing a resident engage and enjoy an activity you host, no matter what their ability.

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