Gotton Manor Care Home

West Monkton, Cheddon Fitzpaine, Taunton TA2 8LL
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9.7 65 Reviews
  • Gotton Manor Care Home, Taunton
Gotton Manor care home provides residential, nursing, palliative care and dementia care for up to 60 older people, from respite stays to long-term residence.

This beautiful home was once a manor house; it has been refurbished with tasteful, modern decoration and continues to be surrounded by acres of countryside. It is a 10-minute drive into the town of Taunton, Somerset, where residents can access shops, amenities and a railway station.

Each bedroom is single, most have en-suite facilities and all have television points. The lounge still features the manor’s original open hearth and a piano. There are plenty of sociable dining areas which look out onto the rolling countryside.

Residents are supported to pursue their own hobbies or join in with group activities and outings. Food is home-cooked and nutritionally balanced, with dietary requirements catered for and support in eating and drinking if needed.

Residents are encouraged to personalise their rooms, bringing with them a little piece of 'home' with them, when they move in.

Care Provided by Gotton Manor Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Janine Marshall (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment.
    • Ages 40+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Gotton Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,500
    • Self-Funded Nursing Care £1,400 – £1,500
    • Self-Funded Nursing Dementia Care £1,400 – £1,500
    • RESPITE Self-Funded Residential Care £1,350 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,550
    • RESPITE Self-Funded Nursing Care £1,450 – £1,550
    • RESPITE Self-Funded Nursing Dementia Care £1,450 – £1,550
  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.


  • (these prices are only a guideline, please contact Gotton Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Gotton Manor Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking
  • Gotton Manor Care Home has private car parking, including disabled parking bays, for people visiting the Home. No charge to use the cark park.


Total of 65, showing 1-20
9.7

Gotton Manor Care Home has a Review Score of 9.7 (9.749) out of 10, based on 25 reviews in the last 2 years. Over all time Gotton Manor Care Home has 65 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Beautiful home and settings. The staff are very professional and caring. As soon as I came to visit for a tour before my nan moved in as a resident I had no worries or concerns and knew this was the perfect place for my nan. Everyone is so welcoming and always has the time to chat or give updates when
needed. My nan is very happy here and is very well looked after. I would recommend this home to anyone.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Gotton Manor Care Home

Thank you for your lovely review of Gotton Manor Care Home! We agree that it is such a lovely building and setting! We have an excellent team at Gotton Manor that goes above and beyond to make our residents and their families feel welcome and to provide the residents with the best of care. Our team are always happy to speak to you, whether you have a question or need help, or just want to chat. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

This is a beautiful heritage building with outstanding views. The staff are just so friendly and welcoming and they always have time to update you on your loved one staying there or for any questions you need answered. The building smells fresh and no odours like other homes I've visited. The building
is warm, homely and bright. My daughter and I are so pleased that our family member is staying here. We've noticed a big difference in her, she's happy and most importantly she's made friends who apparently sit together most of the time especially meal times. There's activities on a monthly plan. The food is very good and my mum can't get enough. Her room is quaint with open beams and the outlook is overlooking the patio with seating and pot plants and up over the hills. My daughter and I feel so happy and we're treated like part of the family. We would highly recommend this beautiful care home.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Gotton Manor Care Home

What a lovely review of Gotton Manor Care Home! We pride ourselves on ensuring that the beautiful buildings and surroundings are warm, welcoming and homely. It's great to hear that your relative is happy and has made friends at Gotton Manor Care Home! Our team love to provide an excellent variety of activities for our residents and they are always very popular. The catering at Gotton Manor is excellent and we're glad your relative is enjoying it. We're sure you continue to be happy as a part of our family for a long time to come! Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Gotton Manor just recently, and after two weeks he is settling well. He enjoys the well-cooked food and the care the staff give to him is excellent. All the family is very pleased with how things are going, we have found everybody to be professional and helpful in what is obviously a
difficult time for any family and would happily recommend Gotton Manor.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Gotton Manor Care Home

We are so pleased to hear that your Dad is settling in well and is enjoying the food on offer. It's great to know that you find our staff professional and helpful, they do the best they can to provide high-quality care for our residents. Thank you for recommending Gotton Manor Care Home and thank you for your lovely review! Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Gotton Manor with reluctance, he has had a difficult time recently and the staff have worked so very hard to put him at ease and help him to recover and relax. I cannot recommend Gotton Manor highly enough, it's friendly, relaxed and very professional.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you so much for your thoughtful review. It's lovely to read that your dad has settled well with the support of the team. With best wishes, Honor Keatley Managing Director


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Overall Experience  Overall Experience 5.0 out of 5

I am the resident at Gotton Manor Coach House, I am living here for nearly 3 months. The staff are very friendly and kind. Lovely care home with beautiful views of the surrounding area and great atmosphere. Good food. When I order bacon sandwiches I get a lot. Home is very clean. Staff make a nice cup
of tea every time and my brother likes it. I enjoy activities and wonderful time with staff.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Gotton Manor Care Home

Thank you so much for your kind words about Gotton Manor Care Home and the team! We do have a great team of friendly and kind people who love to provide lots of varied activities for residents and we're glad you like these. We're really pleased you like the food at Gotton Manor Care Home, especially the bacon sandwiches and cups of tea! Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

Always go above and beyond to help everyone. It's one great team. Nothing is never too much trouble however busy the team may be. We've always been welcomed. My father is well looked after. Always kept up to date on his well-being. The home is always clean and tidy.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Gotton Manor Care Home

Thank you for your lovely review of Gotton Manor Care Home! We're so pleased that you feel your father is well looked after and that you find the home welcoming, clean and tidy. Our team are always happy to talk to you and help whenever you need it. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

My first impression of Gotton Manor Care Home, apart from its beautiful location was how clean it is and how friendly and welcoming the staff are. We spent a few hours with my brother and I was impressed with the dignity he was afforded in his personal care and the quality of the care he received during
our visit.
The afternoon entertainment was very good the day we visited - a good old sing-along! I would have liked to stay longer but we had an impending two-and-a-half-hour journey to return home by 4.30.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you so much for your great review and 5* rating. I'm glad to read how happy you are with the care your brother is receiving. I agree that you can't beat a good old sing-a-long. With best wishes - Managing Director.


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Overall Experience  Overall Experience 5.0 out of 5

Mum stayed at the care home for a respite break and enjoyed her stay, the staff were amazing and really took care of her. Mum has stayed at several homes previously and this is the first one that she seemed sad to leave, it's now my first choice for respite care. Thanks to everyone for looking after
Mum so well.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

What a wonderful review, thank you so much for taking the time to submit it. Thanks also for the 5* rating, the team will be thrilled! It's great to read that your mum had such a positive experience. I'm sure the team will look forward to welcoming her again. With best wishes


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Overall Experience  Overall Experience 5.0 out of 5

My first experience of the place is today, as my brother was admitted as a resident.
First impression, a clean, spacious place, with a relaxed ambience. Superb staff who came every time he accidentally set off his personal alarm! and were very approachable and willing.
Also got to meet the resident
cat, who seemed well looked after and in fine shape, a quiet reflection of the home?! I think so.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

What a wonderful review. I hope your brother continues to settle in well. Thank you for taking the time to share your thoughts, with best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Gotton Manor for nearly 3 years. The home is well managed and the care and welfare of the residents are always the top priority of staff. All members of staff are very caring and compassionate. This covers everyone including nursing and caring staff, management, domestic,
catering and maintenance team; I could not wish my mother to be anywhere else except at Gotton Manor and would have no hesitation in recommending this facility to anyone looking for an institution to look after their loved ones.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

What a fantastic rating. It's great for the team to be able to read about the positive impact they have. Thanks also for the five-star rating, with best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

I have been a resident of Gotton Manor for the last six years. There have been significant improvements since Harbour Health Care became the care provider. I am currently very satisfied with the service provided and with the accessibility to a meaningful process for resolving any problems.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you so much for taking the time to write a review. I'm happy to read that you are very satisfied with the service provided, with best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

I am a very close friend of a resident at Gotton Manor. Every member of staff I have been in contact with has been so helpful.
Nothing is too much trouble. They are very caring towards the residents. Rooms are clean and tidy at all times.
Thank you to all staff.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you so much for leaving such a lovely review. It means a lot to the team to read such a positive review. With best wishes, Honor Keatley Managing Director


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Overall Experience  Overall Experience 4.0 out of 5

My mother went to Gotton Care Home after having several falls at home.
We found all the staff very caring and knowledgeable.
They kept us well informed of any issues and consulted with us over decisions to be made.
We were told when outside medical staff e.g. GP, paramedics were called in - they
were impressed with the standard of care in the home.
The facilities always appeared clean and tidy.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

What a fantastic review.
Thank you so much for sharing your thoughts and experience.
With best wishes,
Managing Director


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Overall Experience  Overall Experience 5.0 out of 5

My sister with dementia was transferred from hospital to the Coach House unit at Gotton Manor, as a temporary measure.
At first, the appearance of the Coach House unit made my heart sink however I was met with a clear sense of warmth and caring.
This part of Gotton Manor is tired but as it is smaller
than the main house it is more like a large home which thoroughly suited my sister. Her temporary stay increased to 3 months. The staff are absolutely amazing. So cheerful and caring. This was a wonderful opportunity for my sister to get used to care home living.
We have had to move her to a care home nearer us but will always be grateful for the wonderful confidence my sister achieved and was made to feel loved.
The directions to Gotton Manor need to be signposted! The sat nav takes you everywhere and we ended up finding it almost by mistake!!

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you so much for your lovely review. It really is what goes on within a care home that is importance and the fact that your sister was met with warmth and caring, is lovely to read.
I will definitely look at signage - thank you for raising this.
I hope your sister settles well in her new home.
With best wishes,
Honor Keatley
Managing Director


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Overall Experience  Overall Experience 4.0 out of 5

Dad lived at Gotton Manor Care Home from September 2022 to November 2023. I visited Dad there in September, October and November 2022 and in March, August and September 2023. I was always satisfied that Dad, who had dementia was being well looked after, even though my visiting times varied and were
unannounced I never once heard staff raise voices nor saw any unpleasant attitudes, nor found unpleasant smells. I phoned often from France and the management and nursing staff always took the time to answer my questions. The food was plentiful and tasty too. Although many of the care staff were not born in the UK, we'd talk about how the elderly were cared for by family in their home countries and it was obvious that they were offering that level of care to Dad. After Dad died I realised my loss was their loss too and we cried together as if they were family. For me, care is much more important than buildings but when the lift broke down, the staff found solutions to get the residents to the dining room and communal areas.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

I am sorry to read your Dad passed away. Thank you for taking the time to submit your truly heartfelt review. The team really are fantastic and you are so right when you say that your loss is their loss too.
With best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

My husband has received the best care since arriving at Gotton Manor. He is happy and the staff are attentive to all his needs. As a relative, the staff are very friendly and supportive to my needs.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you so much for taking the time to share your thoughts. It's good to read that your husband is happy. With best wishes, Managing Director


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Overall Experience  Overall Experience 3.0 out of 5

First impression was my room was like a prison cell, no pictures, no TV or radio and no WiFi connection, so I was totally cut off from the outside world. I requested to be moved after two weeks and my new room was much better, with a TV and WiFi. The nursing staff were all very kind and looked after
me well. The physio team got me back on my feet and mobile enough to go home again. The meals and other staff were great, although meal times were hit and miss.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you for taking the time to submit a review. It's good to read that the team were kind and looked after you. Also good to know that you moved into a more suitable room.


With best wishes,


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Overall Experience  Overall Experience 5.0 out of 5

The lady from the therapy team has helped me a lot with my walking and putting equipment into my flat for when I go home. The food is lovely. All carers and nurses make sure I'm clean and have assistance when I need it. Have throughout enjoyed my stay here, and it has built my confidence up to go home.
All the staff have been brilliant. Thank you for my stay.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

It sounds like you have had a really good experience at Gotton, and it's great to hear you're able to go home. I hope all goes well.
Thank you for taking the time to write a review.
With best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

My family and I have been very pleased with how welcome Mum has been made. All of our requests have been met in a timely manner like the TV being placed at her wall in her room. The staff are attentive and very friendly and happy to help. the manager is very approachable and knowledgeable. We would
like to thank everyone for helping Mum to settle.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

What a fantastic review. Thank you so much for taking the time to submit it.
I'm glad to read how well things are going for your mum.
With best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this home highly enough. The transition for my mum into a nursing home has been huge, but I cannot believe how incredible the staff have been helping Mum settle. It feels like family every time I visit the home. Staff provide excellent nursery care and really truly care about the
residents, along with excellent management staff too. We, as a family, can't speak highly enough of the service, care and nursing at Gotton Manor Care Home. I applaud all the staff and thank them for their kindness. You're all amazing.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

What a wonderful 5-star review. The team at Gotton really are amazing and we are grateful for all their hard work and commitment.
Thank you so much for taking the time to write this review, it's great for the team to read what a positive impact they have!
Best wishes,
Honor


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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Gotton Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.749 for Gotton Manor Care Home is calculated as follows: ( (223 Excellents x 5) + (57 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 287 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Gotton Manor Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2022

Overall
Good

  • Caring

    Good
  • Effective

    Requires improvement
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (3)

Janine

Janine Marshall

Job Title: Registered Manager

Joined: 2016

Hello, my name is Janine. I am the Home Manager at Gotton Manor Care Home.


I started my career in care over 20 years ago, working as a care assistant in a local nursing home. Over the years, I have worked in community care, nursing homes, and residential homes, and whilst I worked for a care agency, I did HCA shifts in hospitals and hospices.


I have put my all into working my way up the ranks and I have been working in supervisory and Deputy Managers posts over the last 10 years.


Since working with our fantastic team at Gotton Manor Care Home, I have felt nothing but welcomed and supported both in-house and by the rest of the Harbour Healthcare team.


I am passionate about our residents receiving person-centred care and I am very proud of our beautiful home and amazing views.


Lisa

Lisa Moxon

Job Title: Deputy Home Manager

Hi, my name is Lisa. I am a Senior Carer at Gotton Manor Care Home.


Care work was a new career for me. I was a little nervous at first but the training has been nothing but brilliant! Really supportive management too.


Whilst I've been at Harbour Healthcare (Gotton Manor Care Home) I have worked my way up to Senior Carer.


The Team really pulls together to make sure residents are our main priority.


No two days are the same and the residents make every day at work worthwhile.


It truly is a family community!


Patricia

Patricia Smith

Job Title: Administrator

Hi, my name is Pat. I am the Administrator at Gotton Manor Care Home.


I started my working career as a care home administrator when I moved from my home country to Somerset in 2000.


The administration has been in my life since I began work as a clerk, based in London in a well-known fashion store. In my time there I gained a lot of knowledge and experience working in different areas of the business from a bookkeeping clerk to a receptionist, travel clerk, secretary, press officer, training officer, and finally the supervisor of the international buying offices.


I then came down to Somerset, where I found a job as a Home Administrator. Little did I know that I would love being with and respecting older people as much as I do!


I recently joined Gotton Manor, where everyone has been so welcoming, friendly and very helpful to me from day one, from our staff and residents here at Gotton plus the staff who work in other parts of Harbour Healthcare.


Frequently Asked Questions about Gotton Manor Care Home

What types of Care is Gotton Manor Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Gotton Manor Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Gotton Manor Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Gotton Manor Care Home?

Own Furniture if required, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Gotton Manor Care Home to the centre of Taunton?

2.7 mile(s) as the crow flies, distance by road may be significantly further.