I found the staff to be amazing, so kindly and treated dad with the utmost dignity.
Sue D (Daughter of Resident)
My mother is delighted with the quality of the food and menu choices
Sharene R (Daughter of Resident)
The home is immaculate and appears very well organised.
S A (Solicitor of Resident)
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged.
No restrictions or booking requirements to visit Gotton Manor Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.
Gotton Manor Care Home has private car parking, including disabled parking bays, for people visiting the Home. No charge to use the cark park.
Gotton Manor Care Home has a Review Score of 9.7 (9.749) out of 10, based on 25 reviews in the last 2 years. Over all time Gotton Manor Care Home has 65 reviews.
Review from G R (Granddaughter of Resident) published on 5 February 2025
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Reply from Clare Mould, Executive Administrator to the Board of Directors at Gotton Manor Care Home
Thank you for your lovely review of Gotton Manor Care Home! We agree that it is such a lovely building and setting! We have an excellent team at Gotton Manor that goes above and beyond to make our residents and their families feel welcome and to provide the residents with the best of care. Our team are always happy to speak to you, whether you have a question or need help, or just want to chat. Kind regards.
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Review from D B (Son of Resident) published on 5 February 2025
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Reply from Clare Mould, Executive Administrator to the Board of Directors at Gotton Manor Care Home
What a lovely review of Gotton Manor Care Home! We pride ourselves on ensuring that the beautiful buildings and surroundings are warm, welcoming and homely. It's great to hear that your relative is happy and has made friends at Gotton Manor Care Home! Our team love to provide an excellent variety of activities for our residents and they are always very popular. The catering at Gotton Manor is excellent and we're glad your relative is enjoying it. We're sure you continue to be happy as a part of our family for a long time to come! Kind regards.
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Review from Haydn W (Son of Resident) published on 8 November 2024
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Reply from Clare Mould, Executive Administrator to the Board of Directors at Gotton Manor Care Home
We are so pleased to hear that your Dad is settling in well and is enjoying the food on offer. It's great to know that you find our staff professional and helpful, they do the best they can to provide high-quality care for our residents. Thank you for recommending Gotton Manor Care Home and thank you for your lovely review! Kind regards.
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Review from K E (Daughter of Resident) published on 18 September 2024
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Reply from Honor Keatley, Managing Director at Gotton Manor Care Home
Thank you so much for your thoughtful review. It's lovely to read that your dad has settled well with the support of the team. With best wishes, Honor Keatley Managing Director
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Review from Valerie S (Resident) published on 10 September 2024
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Reply from Clare Mould, Executive Administrator to the Board of Directors at Gotton Manor Care Home
Thank you so much for your kind words about Gotton Manor Care Home and the team! We do have a great team of friendly and kind people who love to provide lots of varied activities for residents and we're glad you like these. We're really pleased you like the food at Gotton Manor Care Home, especially the bacon sandwiches and cups of tea! Kind regards.
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Review from L T (Daughter of Resident) published on 22 August 2024
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Reply from Clare Mould, Executive Administrator to the Board of Directors at Gotton Manor Care Home
Thank you for your lovely review of Gotton Manor Care Home! We're so pleased that you feel your father is well looked after and that you find the home welcoming, clean and tidy. Our team are always happy to talk to you and help whenever you need it. Kind regards.
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Review from G B (Sister of Resident) published on 28 June 2024
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Reply from Honor Keatley, Managing Director at Gotton Manor Care Home
Thank you so much for your great review and 5* rating. I'm glad to read how happy you are with the care your brother is receiving. I agree that you can't beat a good old sing-a-long. With best wishes - Managing Director.
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Review from Y H (Daughter of Resident) published on 17 June 2024
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Reply from Honor Keatley, Managing Director at Gotton Manor Care Home
What a wonderful review, thank you so much for taking the time to submit it. Thanks also for the 5* rating, the team will be thrilled! It's great to read that your mum had such a positive experience. I'm sure the team will look forward to welcoming her again. With best wishes
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Review from Elwin H (Brother of Resident) published on 13 June 2024
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Reply from Honor Keatley, Managing Director at Gotton Manor Care Home
What a wonderful review. I hope your brother continues to settle in well. Thank you for taking the time to share your thoughts, with best wishes.
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Review from Robin E (Son of Resident) published on 24 April 2024
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Reply from Honor Keatley, Managing Director at Gotton Manor Care Home
What a fantastic rating. It's great for the team to be able to read about the positive impact they have. Thanks also for the five-star rating, with best wishes.
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Review from T H (Resident) published on 29 March 2024
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Reply from Honor Keatley, Managing Director at Gotton Manor Care Home
Thank you so much for taking the time to write a review. I'm happy to read that you are very satisfied with the service provided, with best wishes.
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Review from T B (Friend of Resident) published on 25 March 2024
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Reply from Honor Keatley, Managing Director at Gotton Manor Care Home
Thank you so much for leaving such a lovely review. It means a lot to the team to read such a positive review. With best wishes, Honor Keatley Managing Director
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Review from B R (Son of Resident) published on 3 January 2024
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Reply from Honor Keatley, Managing Director at Gotton Manor Care Home
What a fantastic review.
Thank you so much for sharing your thoughts and experience.
With best wishes,
Managing Director
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Review from Geraldine U (Sister of Resident) published on 21 December 2023
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Reply from Honor Keatley, Managing Director at Gotton Manor Care Home
Thank you so much for your lovely review. It really is what goes on within a care home that is importance and the fact that your sister was met with warmth and caring, is lovely to read.
I will definitely look at signage - thank you for raising this.
I hope your sister settles well in her new home.
With best wishes,
Honor Keatley
Managing Director
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Review from Ann R (Daughter of Resident) published on 15 December 2023
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Reply from Honor Keatley, Managing Director at Gotton Manor Care Home
I am sorry to read your Dad passed away. Thank you for taking the time to submit your truly heartfelt review. The team really are fantastic and you are so right when you say that your loss is their loss too.
With best wishes.
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Review from Barbara B (Wife of Resident) published on 30 October 2023
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Reply from Honor Keatley, Managing Director at Gotton Manor Care Home
Thank you so much for taking the time to share your thoughts. It's good to read that your husband is happy. With best wishes, Managing Director
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Review from Milms P (Resident) assisted by family/friend published on 16 October 2023
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Reply from Honor Keatley, Managing Director at Gotton Manor Care Home
Thank you for taking the time to submit a review. It's good to read that the team were kind and looked after you. Also good to know that you moved into a more suitable room.
With best wishes,
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Review from Carol B (Respite Resident) assisted by family/friend published on 2 August 2023
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Reply from Honor Keatley, Managing Director at Gotton Manor Care Home
It sounds like you have had a really good experience at Gotton, and it's great to hear you're able to go home. I hope all goes well.
Thank you for taking the time to write a review.
With best wishes.
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Review from T H (Daughter of Resident) published on 26 July 2023
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Reply from Honor Keatley, Managing Director at Gotton Manor Care Home
What a fantastic review. Thank you so much for taking the time to submit it.
I'm glad to read how well things are going for your mum.
With best wishes.
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Review from Denise F (Daughter of Resident) published on 19 July 2023
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Reply from Honor Keatley, Managing Director at Gotton Manor Care Home
What a wonderful 5-star review. The team at Gotton really are amazing and we are grateful for all their hard work and commitment.
Thank you so much for taking the time to write this review, it's great for the team to read what a positive impact they have!
Best wishes,
Honor
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The Review Score of 9.7 (9.749) out of 10 for Gotton Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.749 for Gotton Manor Care Home is calculated as follows: ( (223 Excellents x 5) + (57 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 287 Ratings = 4.749
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Gotton Manor Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 May 2022
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Job Title: Registered Manager
Joined: 2016
Hello, my name is Janine. I am the Home Manager at Gotton Manor Care Home.
I started my career in care over 20 years ago, working as a care assistant in a local nursing home. Over the years, I have worked in community care, nursing homes, and residential homes, and whilst I worked for a care agency, I did HCA shifts in hospitals and hospices.
I have put my all into working my way up the ranks and I have been working in supervisory and Deputy Managers posts over the last 10 years.
Since working with our fantastic team at Gotton Manor Care Home, I have felt nothing but welcomed and supported both in-house and by the rest of the Harbour Healthcare team.
I am passionate about our residents receiving person-centred care and I am very proud of our beautiful home and amazing views.
Job Title: Deputy Home Manager
Hi, my name is Lisa. I am a Senior Carer at Gotton Manor Care Home.
Care work was a new career for me. I was a little nervous at first but the training has been nothing but brilliant! Really supportive management too.
Whilst I've been at Harbour Healthcare (Gotton Manor Care Home) I have worked my way up to Senior Carer.
The Team really pulls together to make sure residents are our main priority.
No two days are the same and the residents make every day at work worthwhile.
It truly is a family community!
Job Title: Administrator
Hi, my name is Pat. I am the Administrator at Gotton Manor Care Home.
I started my working career as a care home administrator when I moved from my home country to Somerset in 2000.
The administration has been in my life since I began work as a clerk, based in London in a well-known fashion store. In my time there I gained a lot of knowledge and experience working in different areas of the business from a bookkeeping clerk to a receptionist, travel clerk, secretary, press officer, training officer, and finally the supervisor of the international buying offices.
I then came down to Somerset, where I found a job as a Home Administrator. Little did I know that I would love being with and respecting older people as much as I do!
I recently joined Gotton Manor, where everyone has been so welcoming, friendly and very helpful to me from day one, from our staff and residents here at Gotton plus the staff who work in other parts of Harbour Healthcare.