Gotton Manor Care Home

West Monkton, Cheddon Fitzpaine, Taunton TA2 8LL
Submit a Review
9.8 66 Reviews
  • Gotton Manor Care Home, Taunton
Gotton Manor care home provides residential, nursing, palliative care and dementia care for up to 60 older people, from respite stays to long-term residence.

This beautiful home was once a manor house; it has been refurbished with tasteful, modern decoration and continues to be surrounded by acres of countryside. It is a 10-minute drive into the town of Taunton, Somerset, where residents can access shops, amenities and a railway station.

Each bedroom is single, most have en-suite facilities and all have television points. The lounge still features the manor’s original open hearth and a piano. There are plenty of sociable dining areas which look out onto the rolling countryside.

Residents are supported to pursue their own hobbies or join in with group activities and outings. Food is home-cooked and nutritionally balanced, with dietary requirements catered for and support in eating and drinking if needed.

Residents are encouraged to personalise their rooms, bringing with them a little piece of 'home' with them, when they move in.

Show Gotton Manor Care Home on the Map

Care Provided by Gotton Manor Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Janine Marshall (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment.
    • Ages 40+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Gotton Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,500
    • Self-Funded Nursing Care £1,400 – £1,500
    • Self-Funded Nursing Dementia Care £1,400 – £1,500
    • RESPITE Self-Funded Residential Care £1,350 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,550
    • RESPITE Self-Funded Nursing Care £1,450 – £1,550
    • RESPITE Self-Funded Nursing Dementia Care £1,450 – £1,550

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Gotton Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Gotton Manor Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Gotton Manor Care Home has private car parking, including disabled parking bays, for people visiting the Home. No charge to use the cark park.


Gotton Manor Care Home Reviews (66)

Total of 66, showing 21-40
9.8

Gotton Manor Care Home has a Review Score of 9.8 (9.787) out of 10, based on 26 reviews in the last 2 years. Over all time Gotton Manor Care Home has 66 reviews.

Overall Experience

  • 46
  • 19
  • 1
  • 0
  • 0

Date Published

66
6
12
26
40

Review from Denise F (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this home highly enough. The transition for my mum into a nursing home has been huge, but I cannot believe how incredible the staff have been helping Mum settle. It feels like family every time I visit the home. Staff provide excellent nursery care and really truly care about the
residents, along with excellent management staff too. We, as a family, can't speak highly enough of the service, care and nursing at Gotton Manor Care Home. I applaud all the staff and thank them for their kindness. You're all amazing.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

What a wonderful 5-star review. The team at Gotton really are amazing and we are grateful for all their hard work and commitment.
Thank you so much for taking the time to write this review, it's great for the team to read what a positive impact they have!
Best wishes,
Honor


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth W (Daughter of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good. Friendly staff. Visiting is easily arranged.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you for taking the time to write a review.
With best wishes,
Honor


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P E (Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a very happy place to be. The staff are all very caring and sensitive to my needs. I feel very lucky to be here.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

What a lovely review. Reading your first sentence really made me smile, it's a lovely description of Gotton Manor.
I hope you continue to be very happy there and look forward to meeting you next time I visit.
With best wishes,
Honor


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at the care home for approximately six years. In that time, and particularly with the current management, I have been treated with dignity and respect. There have been instances of concern to myself which have been resolved to my satisfaction. The food provided is and has always
been to a high standard, allergies and preferences are catered for. The ratings I have selected reflect the majority experience and do not include individual lesser experiences.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you so much for your considered review. It is good to read that when you have had concerns, these have been resolved to your satisfaction.
It's good to read about your positive experience of living at Gotton Manor. Thank you.
With best wishes,
Honor


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen B (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care staff and management. Nothing is too much trouble.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you so much for your review. "Nothing is too much trouble" is exactly how it should be and I'm glad this is your experience.
The team there really are excellent!
With best wishes,
Honor


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila D (Daughter-in-law of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law has been well looked after and is treated like part of a family. All staff are polite and very helpful, giving the family reassurance that she is being well cared for. Thank you for all that you are doing.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you for writing such a great review. The team will be really pleased to read what a positive impact they have.
With best wishes,
Honor


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G C (Son of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good rehabilitation home. The staff and management were excellent. The physio team were superb. Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G C (Son of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged from the hospital and transferred to Gotton Manor Care Home with very little physical strength in her movement after being in bed for six weeks in the hospital. The staff at Gotton Manor Care Home were so lovely to Mum and attended to her physical needs and helped her get her
strength back with excellent help from the physiotherapy team, who got her back on her feet with the help of her frame. The care she got was excellent from the care team to the manager, who couldn't do enough for her and us as a family. Unfortunately, while Mum was in the care home her husband died which put so much pressure on Mum and us, the whole team was so understanding of the situation we were in and accommodated our needs to help Mum. Thank you all very much, we won't forget what you have done for us. 10/10. Thank you.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you so much for submitting your wonderful review.
I'm so sorry to hear that your mum lost her husband. It's great to read how supportive the team is and what great progress your mum has made with the fantastic input from our team.
With best wishes,
Honor


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael E (Husband of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't think I'd change anything. Good standards all around. I know my wife is always well cared for.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you so much for taking the time to leave a review. It's great to read that you feel your wife is always well cared for.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew P (Son of Resident) published on 29 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Gotton Manor from June 2021 to January 2022. The care they gave her was extremely professional and empathetic. I could see she was very fond of those that looked after her directly, as were my wife and I too.
The home was kept clean and maintained to a very high standard.
I also felt that every member of staff was working hard for the benefit of the residents.
I wish them well in the future.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you so much for your lovely review. It is good to read how well your mother was looked after and hear about the relationship she had with the team members. They are a fantastic team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peggy E (Resident) assisted by family/friend published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very good and very obliging and willing to help out with any requests. The food is excellent and I am really pleased to say that all meals are very good and that has been the case throughout the year that I've lived here. The setting of Gotton Manor is wonderful and I have a lovely
view across to the Black Downs.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

What a lovely review. Thank you so much for taking the time to let us know how you feel.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathy M (Daughter of Resident) published on 17 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum joined Gotton Manor residents in May '21 having lost her husband of 70 years in August '20, difficult times. Gotton is going through a total refurb and is being managed to a very high standard, very clean, comfortable, nice food and very helpful, attentive, knowledgeable staff, approachable making
this route in difficult times seem less daunting. The outside space is much improved also giving the home a nice feel. I feel lucky there was a room available when I needed it.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

What a lovely review, thank you so much for taking the time to share this with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham S (Nephew of Resident) published on 17 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we attended our aunt's 100th birthday celebration on the 1st of October 2021. Gotton provided a singer and a cake for our aunt and made us most welcome to enjoy this event with her on the day whilst taking care to check our Covid status and ensuring safe distancing protocols. I cannot praise
Gotton Manor Care Home and staff enough for the care and attention they provide for our aunt. Thank you all.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you for taking the time to submit your review. It sounds like your aunt's birthday was a wonderful celebration.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martyn H (Nephew of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found everything most satisfactory.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you so much for taking the time to write your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D F (Sister-in-law of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The first visit since COVID19 restrictions has allowed bringing two brothers to visit family member. Slight teething trouble, but easily rectified thanks to a very professional greeting staff. Smooth visit, glad the brothers could catch up in person at last. Thank you.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you for your review. I'm so glad we are now able to bring families back together.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim F (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at Gotton Manor for 4 years this summer. He is well looked after. He is happy although sometimes frustrated as he is no longer mobile. The staff are all so obliging and helpful. Can't fault Gotton Manor.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

What a wonderful review, thank you so much. I'm glad your dad is happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C L (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent communication with staff over the telephone. Previous visits with mum were positive. she always looked cared for. My feedback is about communication over the phone and outside visits with mum.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you so much for taking the time to write a review. Communication is essential and has been particularly important over the past year.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eleanor P (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's birthday fell just after the regulations were relaxed and the staff were so helpful in allowing me to visit my mum in a safe way but able to hold her hand. I don't know if she knew who I was but she didn't seem distressed at me being there. It was so good not to be yelling through a closed window!

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Many thanks for your review. It's good to know you were able to share this special moment with your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D Q (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Gotton Manor since January 2021. All staff from cleaner, care staff, nurser and management have always been helpful and caring. Nothing is too much trouble. Mum has extremely good care from all professionals. She is really happy and enjoys company and activities. The last year has been
difficult, but never have I doubted the way Mum has been treated and looked after. Very good food choices.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you so much for this wonderful review and for including the whole team. It is every member of the team who contributes to ensuring that residents living at Gotton receive the great care they deserve.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H B (Relative of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a lovely positive experience when visiting. A lovely welcome is always given and atmosphere, just a great place to be. My relative is very comfortable and happy.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

What a wonderful review - thank you so much for taking the time to write it. The team will be thrilled to know what a difference they make.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Gotton Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for Gotton Manor Care Home is calculated as follows: ( (245 Excellents x 5) + (49 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 301 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Gotton Manor Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Janine

Janine Marshall

Job Title: Registered Manager

Joined: 2016

Hello, my name is Janine. I am the Home Manager at Gotton Manor Care Home.


I started my career in care over 20 years ago, working as a care assistant in a local nursing home. Over the years, I have worked in community care, nursing homes, and residential homes, and whilst I worked for a care agency, I did HCA shifts in hospitals and hospices.


I have put my all into working my way up the ranks and I have been working in supervisory and Deputy Managers posts over the last 10 years.


Since working with our fantastic team at Gotton Manor Care Home, I have felt nothing but welcomed and supported both in-house and by the rest of the Harbour Healthcare team.


I am passionate about our residents receiving person-centred care and I am very proud of our beautiful home and amazing views.


Lisa

Lisa Moxon

Job Title: Deputy Home Manager

Hi, my name is Lisa. I am a Senior Carer at Gotton Manor Care Home.


Care work was a new career for me. I was a little nervous at first but the training has been nothing but brilliant! Really supportive management too.


Whilst I've been at Harbour Healthcare (Gotton Manor Care Home) I have worked my way up to Senior Carer.


The Team really pulls together to make sure residents are our main priority.


No two days are the same and the residents make every day at work worthwhile.


It truly is a family community!


Patricia

Patricia Smith

Job Title: Administrator

Hi, my name is Pat. I am the Administrator at Gotton Manor Care Home.


I started my working career as a care home administrator when I moved from my home country to Somerset in 2000.


The administration has been in my life since I began work as a clerk, based in London in a well-known fashion store. In my time there I gained a lot of knowledge and experience working in different areas of the business from a bookkeeping clerk to a receptionist, travel clerk, secretary, press officer, training officer, and finally the supervisor of the international buying offices.


I then came down to Somerset, where I found a job as a Home Administrator. Little did I know that I would love being with and respecting older people as much as I do!


I recently joined Gotton Manor, where everyone has been so welcoming, friendly and very helpful to me from day one, from our staff and residents here at Gotton plus the staff who work in other parts of Harbour Healthcare.