Gotton Manor Care Home

West Monkton, Cheddon Fitzpaine, Taunton TA2 8LL
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9.8 66 Reviews
  • Gotton Manor Care Home, Taunton
Gotton Manor care home provides residential, nursing, palliative care and dementia care for up to 60 older people, from respite stays to long-term residence.

This beautiful home was once a manor house; it has been refurbished with tasteful, modern decoration and continues to be surrounded by acres of countryside. It is a 10-minute drive into the town of Taunton, Somerset, where residents can access shops, amenities and a railway station.

Each bedroom is single, most have en-suite facilities and all have television points. The lounge still features the manor’s original open hearth and a piano. There are plenty of sociable dining areas which look out onto the rolling countryside.

Residents are supported to pursue their own hobbies or join in with group activities and outings. Food is home-cooked and nutritionally balanced, with dietary requirements catered for and support in eating and drinking if needed.

Residents are encouraged to personalise their rooms, bringing with them a little piece of 'home' with them, when they move in.

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Care Provided by Gotton Manor Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Janine Marshall (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment.
    • Ages 40+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Gotton Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,500
    • Self-Funded Nursing Care £1,400 – £1,500
    • Self-Funded Nursing Dementia Care £1,400 – £1,500
    • RESPITE Self-Funded Residential Care £1,350 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,550
    • RESPITE Self-Funded Nursing Care £1,450 – £1,550
    • RESPITE Self-Funded Nursing Dementia Care £1,450 – £1,550

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Gotton Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Gotton Manor Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Gotton Manor Care Home has private car parking, including disabled parking bays, for people visiting the Home. No charge to use the cark park.


Gotton Manor Care Home Reviews (66)

Total of 66, showing 41-60
9.8

Gotton Manor Care Home has a Review Score of 9.8 (9.787) out of 10, based on 26 reviews in the last 2 years. Over all time Gotton Manor Care Home has 66 reviews.

Overall Experience

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Review from Sue D (Daughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent 18 very happy months at Gotton Manor. The care was second to none. I found the staff to be amazing, so kindly and treated dad with the utmost dignity. I felt perfectly happy leaving dad after a visit, with staff who dad thought of as friends. He loved the food, applause to the chefs. During
the present crisis, the staff still remained professional and caring. As dad declined, I felt the love and compassion given to dad. His passing was made as comfortable as possible.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

What a truly lovely review thank you for writing it at what must be a difficult time for you. Your words will make our team members feel very proud.


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Review from Sharene R (Daughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently moved to Gotton Manor following a long hospital stay and respite care in another home. My mother was anxious about moving and settling somewhere new, as this would become her permanent home. We need not have worried, she received such a warm welcome and said the staff cannot do enough
for her, are warm, caring, kind and devoted. The standard of care is excellent, already my mother feels at home and feels more settled than she has felt in a very long time. What stands out is that the staff have time to talk and give quality time to the residents which makes a huge difference to their mental wellbeing.
My mother is delighted with the quality of the food and menu choices and now looks forward to mealtimes. I have been extremely impressed with all of my dealings with the Manager and the Receptionist, nothing is too much trouble.
I cannot thank you all enough - it is a huge relief to know my mother is being so well cared for and is happy again.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you very much for this wonderful review. I'm so glad your mother has settled well following her initial anxiety. The team will be thrilled to hear how they have made such a positive impact.


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Review from Jackie B (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently passed away in this beautiful home. His care was second to none. All of the staff were amazing and the home manager made everything as pleasant as possible given the restrictions due to to Covid 19. My father was treated with love, kindness and dignity at all times and I could not
be more grateful.Thank you all so very much.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

I'm sorry that you recently lost your father. Thank you so much for taking the time to share your thoughts on your father's time at Gotton. COVID has presented many challenges but the team have really pulled together to ensure residents still feel loved.


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Review from Wendy W (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad passed away peacefully in the home that he loved.
I am so grateful to the home. Dad loved his home and was cared for with kindness, compassion, dignity and respect. The staff and manager were truly amazing over the last two years, they have always made us feel welcome and become like our extended
family. Thank you to everyone, we are so blessed to have known you all.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

I'm so sorry to hear about your dad and am grateful for your review at this difficult time. It is lovely for the team members to read what a difference they have made. I'm glad your dad was so happy at Gotton Manor. Thank you.


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Review from Clive E (Friend of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a pleasure to visit your care home before the pandemic started. I miss seeing my friend. It is heartbreaking sometimes but I am sure your carers are looking after her for us.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you for taking the time to write a review. I know everyone at Gotton Manor is working hard to ensure all residents continue to feel loved and well cared for.


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Review from D H (Daughter of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Gotton Manor for nearly a year now, as a family we were not sure how she would settle, but there was no need to worry as Mum is extremely happy there. The staff are wonderful and they go above and beyond with Mum and all the residents. There is always some form of activities
going on too, whether its singing a quiz, painting or even making Pizzas, But most of all Mum enjoyed the trips out in the mini bus, (before lock down ).
Since COVID-19, its been difficult for Mum and all the family, but now we can have window and garden visits , we look forward to our visit and spending quality time with Mum. Thank you to all staff at Gotton Manor you do a fantastic job.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you for your wonderful review. It's great to read that your mum is happy and settled.


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Review from J B (Relative of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a good standard of care. My relative is very happy here.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

It's lovely to read that your relative is happy. Thank you for taking the time to write this review.


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Review from E S (Friend of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At all times I have visited, all the staff have been extremely caring, kind and make the visit a happy time. The care from them to my friend is excellent and will recommend highly.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

What a lovely review - thank you very much. It's so important that your visits are happy ones.


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Review from C B (Son-in-law of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most important point is my father-in-law is happy. He likes the staff and enjoys the food.
There is a nice atmosphere in the home.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

It's great to read that your father-in-law is happy. Many thanks for taking the time to write this review.


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Review from M G (Friend of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a relaxed, calm atmosphere when you walk into the home. The staff are friendly and make time to talk and joke with the residents. Always looks and smells clean. The residents are encouraged to look at the monthly activities programme and choose which activity or entertainment they would like
to attend. There are also trips out for lunch or shopping. A very friendly dog visits the home once a week and goes around to all residents who like dogs. A small monthly newsletter is printed which tries to keep you interested and for you to spot yourself in the photos from the previous month's activities or outings.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Many thanks for your review - it gives a great picture of life at Gotton Manor.


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Review from S A (Solicitor of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hugely impressed with the kindness and affection shown to my client during his time here. The home is immaculate and appears very well organised. The time given to both me and my client, particularly by two carers when they are so busy with other things was noted and appreciated. I would recommend this
home to anyone, from office staff to orderlies - nobody was too busy to offer help and assist. Outstanding!

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Many thanks for your review - it's great to know what a positive impact the team has, ensuring everyone has a good experience when they visit Gotton Manor.


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Review from G L (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always made very welcome and always let us know how Dad is.
Very homely and warm.
Went to the Christmas Party and there was a singer, and it was lovely. I have never seen my dad sing in my life. It was lovely, he was singing, me and my sister both had tears.
We are so glad we can leave him and
not worry.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

What a lovely image you have painted of your father singing and enjoying life at Gotton Manor. Thank you so much for taking the time to write this review and for making me smile.


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Review from J C (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Gotton Manor for the last few weeks of her life. She was treated with dignity and was made comfortable at all times. There were lots of family and friends visiting all through her stay and we were made to feel welcome.
The chef in the kitchen was fantastic in making my mum what she wanted
and the care assistances made sure she was clean and clothes changed throughout the day.
Thank you to all the staff at Gotton Manor.

Reply from Ronnie Cavanagh, Marketing at Gotton Manor Care Home

Thank you for your kind comments about our care team. We appreciate you taking the time to leave feedback for Gotton Manor Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your mum with dignity and the compassion she deserved during her time at our home. We hope that her time at Gotton Manor did see some friendships flourish with both the care team and residents. Thank you again, if there is anything more we can do please do not hesitate to reach out.


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Review from Andy R (Son of Resident) published on 21 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time I walked through the door, I knew this was a great care home as the welcome and feel of the place felt right. My initial feeling proved to be more than correct as the staff at Gotton Manor are fantastic and go far beyond normal care, nothing was too much trouble, they treated my
mother as one of their own relatives and you could tell it was a vocation, not just a job. No one wants to have a relative in care but Gotton is like being at home.

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Review from Mike N (Respite Resident) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed for a weeks respite at Gotton and it was the best nursing home I have stayed at.
The good: the room was light and airy, lovely aspect and nicely decorated, it felt more like a hotel than a nursing home. The staff were friendly and caring, I seldom waited longer than a minute or two for the
call bell to be answered. Although a couple of exceptions to that were unhelpful to me. My room had an ensuite toilet, which I cannot use due to disability but it made things very convenient for my care. The food was tasty.
The bad: I use an airflow mattress, the type supplied was so thin that during its deflation cycle my bottom was touching the bed frame. Many adjustments and mattress changes were tried, but the problem was the mattress type. Some staff needed more experience or training to deal with someone in my situation.
Overall, I would definitely recommend Gotton Manor.

Reply from Ronnie Cavanagh, Marketing at Gotton Manor Care Home

Thank you, Mike, for your comments about your recent experience at Gotton Manor Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Graham K (Son of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Gotton Manor for six months now. We as a family have been delighted with the transition (inevitable but timely) and how well Dad has settled. We could not wish for better or kinder staff to be nursing him. He is treated with kindness, patience and respect, as indeed are we as visitors.
The environment is very supportive for him and we remain grateful for the whole team at Gotton Manor.

Reply from Ronnie Cavanagh, Marketing at Gotton Manor Care Home

Thank you, Graham, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Gotton Manor Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Audrey P (Daughter of Resident) published on 11 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident of the Coach House Gotton Manor for over a year.
The atmosphere when we visit is always very welcoming, friendly & relaxed.
We have found the staff & helpers very gentle & caring in all matters.
She is very happy & contented, joins in with activities occasionly, especially
the music, which she loves.

Reply from Ronnie Cavanagh, Marketing at Gotton Manor Care Home

Thank you, Audrey, for your comments about your recent experience at Gotton Manor Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Jackie S (Daughter of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in this care home for the past six months, In this time she has been extremely well cared for by the nursing and care staff and welcomed to the many activities available. I am made aware of her progress on a regular basis by all staff including management. All the family are very content
and pleased with our choice and feel relaxed that we are leaving her in the best care possible.

Reply from Ronnie Cavanagh, Marketing at Gotton Manor Care Home

Thank you, Jackie, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Gotton Manor Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from E K (Daughter-in-law of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always welcoming, a home from home feel. All members of staff know the residents. It suffers at times (as many nursing homes do) from short staff. Really pleased that they are now employing more permanent staff and will be relying less on unreliable agency staff.
The home does it's very
best and residents always come first, which is how it should be.

Reply from Ronnie Cavanagh, Marketing at Gotton Manor Care Home

Thank you for your comments about your recent experience at Gotton Manor Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Glad to hear how welcoming Gotton Manor Care Home is.


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Review from Carol C (Daughter of Resident) published on 1 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very homely atmosphere. Extremely clean. My mum spent the last few weeks of her life in Gotton Manor. I could not fault the care and compassion shown to her and our family. Nothing was to much trouble for the staff, who really cared about the residents. Thank you to all the staff your amazing.

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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Gotton Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for Gotton Manor Care Home is calculated as follows: ( (245 Excellents x 5) + (49 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 301 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Gotton Manor Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (3)

Janine

Janine Marshall

Job Title: Registered Manager

Joined: 2016

Hello, my name is Janine. I am the Home Manager at Gotton Manor Care Home.


I started my career in care over 20 years ago, working as a care assistant in a local nursing home. Over the years, I have worked in community care, nursing homes, and residential homes, and whilst I worked for a care agency, I did HCA shifts in hospitals and hospices.


I have put my all into working my way up the ranks and I have been working in supervisory and Deputy Managers posts over the last 10 years.


Since working with our fantastic team at Gotton Manor Care Home, I have felt nothing but welcomed and supported both in-house and by the rest of the Harbour Healthcare team.


I am passionate about our residents receiving person-centred care and I am very proud of our beautiful home and amazing views.


Lisa

Lisa Moxon

Job Title: Deputy Home Manager

Hi, my name is Lisa. I am a Senior Carer at Gotton Manor Care Home.


Care work was a new career for me. I was a little nervous at first but the training has been nothing but brilliant! Really supportive management too.


Whilst I've been at Harbour Healthcare (Gotton Manor Care Home) I have worked my way up to Senior Carer.


The Team really pulls together to make sure residents are our main priority.


No two days are the same and the residents make every day at work worthwhile.


It truly is a family community!


Patricia

Patricia Smith

Job Title: Administrator

Hi, my name is Pat. I am the Administrator at Gotton Manor Care Home.


I started my working career as a care home administrator when I moved from my home country to Somerset in 2000.


The administration has been in my life since I began work as a clerk, based in London in a well-known fashion store. In my time there I gained a lot of knowledge and experience working in different areas of the business from a bookkeeping clerk to a receptionist, travel clerk, secretary, press officer, training officer, and finally the supervisor of the international buying offices.


I then came down to Somerset, where I found a job as a Home Administrator. Little did I know that I would love being with and respecting older people as much as I do!


I recently joined Gotton Manor, where everyone has been so welcoming, friendly and very helpful to me from day one, from our staff and residents here at Gotton plus the staff who work in other parts of Harbour Healthcare.