Our fee rates indicate a baseline- each person will be individually assessed and a fee rate will be indicated by the care that that is required and this is also dependent on facility.
Horton Cross can accommodate Double occupied rooms for married couples.
A large car park either side of building- adequate parking for up to 30 cars
Horton Cross has a Review Score of 9.3 (9.335) out of 10, based on 15 reviews in the last 2 years. Over all time Horton Cross has 23 reviews.
Review from S A (Friend of Resident) published on 26 February 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robert S (Husband of Resident) published on 9 February 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jean B (Daughter of Resident) published on 4 April 2017
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.3 (9.335) out of 10 for Horton Cross is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.335 for Horton Cross is calculated as follows: ( (99 Excellents x 5) + (52 Goods x 4) + (15 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 176 Ratings = 4.335
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Horton Cross is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Jun 2024
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Job Title: Front of House & Liaison Manager
Joined: 1999
Hello,
Welcome to our care home page!
My name is Roz, My role at Horton Cross is Front of House & Liaison Manager.
My role involves supporting all of the homes within the Sentimental Care Group-marketing, procurement and implementation of new technology and administrative processes.
I have worked at Horton Cross for many years and have had opportunities to develop within my roles.
I get great fulfilment from my role and helping others.
My family are my world. I have a daughter who is currently a second-year nursing student and a chocolate Labrador who always rewards me with the best ever welcome home.
I enjoy nothing more than walking the coastal path with my husband on my days off.
Job Title: Health Care Practitioner
Joined: 1989
Hello and Welcome to Horton Cross,
I am Alison- I am one of the longest serving staff members at Horton Cross, I first joined Horton Cross in Jan 1989!
I love my job- spending time with the residents and creating a family environment, seeing residents smile and taking the time to help them and talk about their lives, some of our residents do not have family and we have become their family members.
I am very family orientated myself- having two grown up sons that I like to spend my time with.
I enjoy travelling abroad, pop concerts and generally having a good time!
through my time with the Sentimental Care Group I have progressed within my roles I was previously a senior care assistant and now I am an approved practitioner- I am keen to further develop my skills within Horton Cross and to be able to make it even better!
Job Title: Health Care Assistant
Joined: 1995
Hello, My name is Louise,
I am a health care assistant at Horton Cross Nursing Home.
My first experience of care was when I did volunteering for work experience, I really enjoyed helping others.
I have worked at Horton Cross for 28 years- and I adore the home.
I love working with the elderly as I find it so interesting to listen to and hear about their lives.
My purpose has always been to help others.
I am family oriented and my family mean everything to me.
In my spare time, I am with them and I am also very involved with Carnival planning with the younger generation.
Job Title: Health Care Assistant-Night
Joined: 2010
My name is Karen Newman, I have worked at Horton Cross Nursing Home for the last 13 years.
I have for the last 44 years working in residential and care homes and also hospitals.
Over my time at Horton Cross, l have progressed to a senior night carer, I was honoured to be given this opportunity.
My main love of my job is not just giving the care all our residents require, but finding out more about their lives when they were younger. To interact with them on what sort of day they have had i.e have they had visitors, what have they been watching on TV and of course, there has to be a chat about the weather...
In my spare time, l enjoy seeing my 5 grandchildren. I enjoy knitting. Getting out and walking my dog (not when it's raining though)
